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Apple Voiding Smokers' Warranties?

Mr2001 writes "Consumerist reports that Apple is refusing to work on computers that have been used in smoking households. 'The Apple store called and informed me that due to the computer having been used in a house where there was smoking, [the warranty has been voided] and they refuse to work on the machine "due to health risks of second hand smoke,"' wrote one customer. Another said, 'When I asked for an explanation, she said [the owner of the iMac is] a smoker and it's contaminated with cigarette smoke, which they consider a bio-hazard! I checked my Applecare warranty and it says nothing about not honoring warranties if the owner is a smoker.' Apple claims that honoring the warranty would be an OSHA violation. (Remember when they claimed enabling 802.11n for free would be a Sarbanes-Oxley violation?)"

3 of 1,078 comments (clear)

  1. The "I Blame The Government" Excuse by squiggleslash · · Score: 1, Offtopic

    ...is something I'm getting increasingly tired of hearing.

    Sometimes laws have unintentional negative consequences, but most of the "Oh, we can't do this any more, because the government has a rule that says {X}" is generally BS. Case in point, no banks offer fixed rate credit cards.

    Wanna know why? Want to know why banks don't offer fixed rate credit cards, that is, credit cards whose interest rate doesn't change? Want to know why they've all withdrawn them, the credit cards they had with fixed rates? Want to know?

    Are you sitting down?

    ...it's because, claim the credit card companies, the government has banned them from varying the rates of a fixed rate credit card more than once a year.

    You heard that right: the credit card companies, and their obedient apologists in the right wing media, claim that the reason they can't offer fixed rate credit cards is because they can't vary the rate of a fixed rate credit card... very often.

    Yeah, the government's to blame for that one. Right.

    Sarbanes Oxley? What businesses except Apple don't offer free "good will" gifts from time to time to their existing customer base, that previously did so? And what's the clause in SO anyway that bans businesses from traditional goodwill accounting? What's that? It doesn't exist? Damn right it doesn't exist!

    And now OSHA is banning Apple from working on laptops contaminated with tobacco smoke? Quite honestly, even for Apple, it seems like a stretch to me. I'm inclined to assume it's probably false, but it's not going to completely surprise me, given the above, if Apple reveals it's true.

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  2. Arcade Machine Nostalgia by Kartoffel · · Score: 0, Offtopic

    This article made me nostalgic for arcade machines with cigarette burns in certain locations on them. On some games, you'd balance your butt on the edge of the cabinet. Other games' ergonomics seemed to favor keeping the cig between your fingers and would get brown burn marks next to the most common buttons.

    Yeah, sonny. In my day we had to walk to the arcade to play games. Sometimes through the snow. And when we got there, people SMOKED inside. So get off my lawn^H^H^H^Hgame.... didn't you see the quarter I put on it?

  3. Re:MOD parent down, uninformed by Zaphod+The+42nd · · Score: 0, Offtopic

    Amen. I'm so tired of people screaming "think of the children!" and ignoring the data right infront of them. If second-hand smoke was killing children by the masses, then my god, that would be terrible. But its just not, so lets all calm down. This really has nothing to do with the article though. Should be a simple question of whether or not the apple warranty mentioned smoking. Everything after that is incidental.

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