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Angry AT&T Customers May Disrupt Service

g0dsp33d writes "Fake Steve Jobs, the alter-alias of Newsweek's Dan Lyons, is calling disgruntled AT&T users to protest comments from AT&T’s Ralph de la Vega that smart phone (specifically iPhone) usage is responsible for their network issues and his plan to end unlimited data plans. The post, dubbed 'Operation Chokehold,' wants AT&T customers to use as much data service as they can on Friday, December 18th at noon. While Fake Steve Jobs is notable for its satire, many Twitter and Facebook users seem to be rallying to its cry. It is unclear if there will be enough support to cause a DDOS."

20 of 572 comments (clear)

  1. Should be by Yvan256 · · Score: 5, Insightful

    This thing isn't only for iPhone users. It's for every user of the AT&T network with a 3G device. And if AT&T had trouble with casual usage, wait until a lot of users try to bring the network down.

    Can't wait to hear how the whole thing went for both sides of this story.

    At least you guys have a choice of providers. Here in Canada, we almost have government-backed monopolies with even higher monthly bills.

    1. Re:Should be by Yvan256 · · Score: 5, Insightful

      If they change the terms of the contract then those contracts are no longer valid, allowing customers to cancel them prematurely.

      Given that those contracts are used to subsidize the cost of the phones, I don't think it's going to happen.

    2. Re:Should be by Sylver+Dragon · · Score: 4, Insightful

      The spectrum is auctioned off the highest bidder. For a few billion dollars the entrenched interests can just gobble it all up regardless of whether or not they need it or intend to deploy on it.

      This has always been one of my biggest complaints about the FCC's wireless spectrum auctions. There really needs to be a use requirement attached to the sale. For example, anytime a company/individual purchases a chunk of spectrum, there are required to put it to use. If they don't utilize it or under-utilize* it it gets taken back from them (no refunds) and then re-auctioned.

      * - Under utilization would cover buying a chunk of spectrum which can carry far more information on it than a company does regularly. In which case, that chunk should be stripped from them and a less valuable one given for their current use. This is to avoid the purchase of a valuable chunk and then using it to send control messages or the like to avoid it appearing unused.

      --
      Necessity is the mother of invention.
      Laziness is the father.
  2. Counter-Productive by Akido37 · · Score: 5, Insightful

    And if they can, AT&T will just say "I Told you So", and continue their plans to gouge iPhone users anyways.

    The only way this can go well for AT&T customers is if a large, well-documented group gets together, attempts a DDOS, and fails. Then what can AT&T say? "Well it's not THOSE iPhone users, it's the ones who live in their parents' basements..."

  3. Clogging the bandwidth by BadAnalogyGuy · · Score: 4, Insightful

    Don't fall for the crap that network bandwidth is somehow limited because of usage problems. That's never been the issue with AT&T's network. The problem is simply that they don't have enough cell tower capacity to handle that many simultaneous users. This is why your phone service cuts out in very crowded areas.

    So if a bunch of people simultaneously try to use the network, the cells will max out and a lot of people will be out of coverage, but the network as a whole will continue to run just fine.

    Getting AT&T to increase cell density is a nice goal, but so is getting cells to remote areas. It's a matter of priorities, but a covered area that has insufficient capacity is better than an uncovered area with zero capacity.

    1. Re:Clogging the bandwidth by g0dsp33d · · Score: 4, Insightful

      I was standing on top of a mountain and could get 4 networks.

      That is not necessarily a meaningful metric. Mountains tend to be the highest point in the area so you get bonus distance due to a clear line of sight.

      --
      lol: You see no door there!
  4. Not the best idea by ezberry · · Score: 5, Insightful

    How could anyone really think this is a good idea? AT&T has effectively admitted that the data usage growth for smartphones is above the rate that their data network will be able to grow. Using more data intensive applications will only show them how correct they are ("Look how much data will be used in the future when more people are streaming data")

    In addition, what if this actually interferes with an emergency call?

    Sorry that this might not be anti-corporate enough, but Operation Chokehold really isn't a great idea.

    1. Re:Not the best idea by PKFC · · Score: 4, Insightful

      If emergency calls cannot go through under "100%" usage of the tower, something is seriously wrong. There needs to be bandwidth provisioned and reserved for emergency calls for every tower and trunk.

      If this does affect emergency calls, AT&T really does need to get their shit together. I assume there are laws in place to enforce the transmission of emergency calls. Hell AT&T gets a free stress test of their network which is something they should be doing anyway. Real world data of extreme usage. Study, learn and yes: build a better network because of it.

  5. Re:Angry AT&T Customers May Disrupt Service by Culture20 · · Score: 3, Insightful

    ...and "noon" should be tied to a timezone, otherwise it's several smaller spikes.

  6. Uh oh! by Ambiguous+Coward · · Score: 4, Insightful

    Pretend-inciting a virtual cyber riot? Why, that hypothetically violates some possible public safety laws! This guy had better watch out, he might go to meta-jail for his semi-crimes!

    But seriously, AT&T is going to try to sue him. :(

    --
    Their may be a grammatical error, misspeling, or evn a typo in this post.
  7. Bait and swtich? by nurb432 · · Score: 4, Insightful

    Selling us all unlimited *contracts* that they know they cant deliver, then later switching it to limited while we are still stuck with the contract should be something the FCC should look into.

    --
    ---- Booth was a patriot ----
  8. Missing Option by grolaw · · Score: 3, Insightful

    I'm changing my plan to the lowest pricing structure possible. I am going to log every dropped call and file a FCC complaint as it will have "stolen" minutes from me.

    I have two iPhones with 3000 min day & 3000 min night + rollover, unlimited texting and the required data plan.

    I'll send letters off to the AT&T consumer oversight about the obvious overselling of the data//cell service by AT&T - much like the old airlines used to do with seats and overbooking - betting that the no-shows will prevent bumping. Here, we have virtual bumping from saturated networks.

    Frankly, AT&T ought to be dissolved - the Corporate Death Penalty and give the shareholders not a dime. The company has, through several iterations, demonstrated its gross incompetence too many times to exist. It is a monopoly and all monopolies must die. Let's kill AT&T - screw the shareholders. Time for "too big to fail" to take a nosedive into history.

  9. Re:some of the usage is ridiculous by Just+Some+Guy · · Score: 5, Insightful

    i have an iphone 3gs and i max out at 2GB per month if i stream pandora almost all day for a month.

    2*1024*1024*1024/(8*3600*30)*8 = 20Kbps. That's some darn good compression they're using.

    --
    Dewey, what part of this looks like authorities should be involved?
  10. Re:some of the usage is ridiculous by SatanicPuppy · · Score: 3, Insightful

    I agree, and yet I don't. Unlimited means unlimited, it doesn't mean "Within reason."

    AT&T needs to get it's shit together.

    --
    ad logicam Claiming a proposition is false because it was presented as the conclusion of a fallacious argument.
  11. Re:I read this as by CharlyFoxtrot · · Score: 4, Insightful

    Except the iPhone get blamed for the wrong things. Does it have problems, sure, but don't blame the phone for problems on the network. I'm on an iphone in Europe and 99% of the criticism out there doesn't apply to me because I'm on a decent network. Most of the "problems" are pretty minor though so why do people feel the need to talk thrash about the iPhone instead of just accepting they don't like some aspects of it and getting another damn phone ?

    --
    If all else fails, immortality can always be assured by spectacular error.
  12. Re:I read this as by jitterman · · Score: 4, Insightful

    I actually do have an iPhone, purchased about 6 months ago (and while I like it, it's far from perfect - overall I dislike Apple as a company). Before that, my service was still AT&T using a Motorola handset. They both drop(ped) calls at about the same rate. I'm all for AT&T users demanding that the company provide service for ALL of its customers via a reliable, properly scaled network. If they're willing to sell the hardware that consumes the services, they need to buck up and provide the infrastructure to support those customers.

    I really don't care WHICH phone Mr. Asshat Bossman of AT&T thinks is the main cause of his company's illness. Point is, they constantly rate dead last for reliability AND customer service among all national carriers. I can tell you this - ATT doesn't fix their problems in a fair (to the consumer) manner, when my contract is up I'll sell this little bugger to a "fanboi" and get a Droid phone, or even just a fucking regular handset, to get away from these clowns.

    --
    For conscience is the wound, and there's naught to staunch it
  13. Re:I read this as by Albanach · · Score: 4, Insightful

    If they drop the unlimited plan then they will lose me as a customer.

    Really? What if the new plan offers more data than you currently still use in a month?

    If you do leave, where will you go to? You realise other networks are likely to follow suit?

    The problem in the US isn't the proposal to cap data. It's the complete and utter lack of affordable data in the sort of quantities the mass market needs to encourage mobile internet use to take off.

  14. I just want to make sure I understand. by buelba · · Score: 5, Insightful

    They are protesting AT&T's announcement that smartphones are disrupting its network. By using smartphones. To disrupt AT&T's network?

  15. Comment removed by account_deleted · · Score: 4, Insightful

    Comment removed based on user account deletion

  16. Re:Angry AT&T Customers May Disrupt Service by NevarMore · · Score: 3, Insightful

    Doesn't matter. The chokepoint is at the local tower not at the backhaul. So doing this at noon in your timezone should be adequate.

    Now if their network is so janky that New York is still seeing problems at 3PM when LA starts in...