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Consumerist Says AT&T Site Won't Sell iPhone In NYC, Citing Network

cowp writes "A Consumerist tipster couldn't get AT&T's website to sell him an iPhone when he shopped using an NYC ZIP code, but could when he tried other cities' ZIPs. Consumerist asked an AT&T CSR and seems to have gotten confirmation that this is carrier policy: 'Yes, this is correct the phone is not offered to you because New York is not ready for the iPhone. You don't have enough towers to handle the phone.' Considering Apple's gadget is currently the most popular handset in the US, its exclusive carrier's inability/unwillingness to support the device in the country's largest market is pretty huge news. If this proves true, I'd expect curtains for AT&T's exclusivity deal when it comes up for renewal." If you're in NYC, can you confirm or deny this outlandish-sounding claim? Updated 20091227 1:03 GMT by timothy: Headline, now corrected, inaccurately named Apple rather than AT&T. Mea culpa.

16 of 420 comments (clear)

  1. Spin by TheRaven64 · · Score: 5, Insightful

    Can we stop saying things like 'the most popular handset?' When we're talking about a market where no single handset has more than about 1-2% market share, saying 'the most popular' is entirely meaningless.

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    I am TheRaven on Soylent News
    1. Re:Spin by Ethanol-fueled · · Score: 3, Insightful

      Everybody outside of the tech world knows what an iPhone is.

      Not everybody outside of the tech world knows what the E55, Hero, or GW620 are.

    2. Re:Spin by bonch · · Score: 4, Insightful

      It says "iPhone 3G," one specific model of the iPhone. The other phones and their models, however, are grouped together. See the parenthesis?

  2. Re:This has been an issue for quite awhile. by cheekyboy · · Score: 3, Insightful

    This from the most technological advanced country on the planet.....

    AT&T happy to take customers money, not willing to spend millions for a working network.

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    Liberty freedom are no1, not dicks in suits.
  3. Re:This has been an issue for quite awhile. by dov_0 · · Score: 5, Insightful

    This from the most technological advanced country on the planet.....

    AT&T happy to take customers money, not willing to spend millions for a working network.

    I didn't see any mention of Japan in TFA?

    --
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  4. This is exactly why I have an iPhone by Man+On+Pink+Corner · · Score: 5, Insightful

    Not because it's the best phone available, which it might or might not be depending on who you ask, but because there's a guy in Cupertino with a black turtleneck, a borrowed liver, and a really shitty attitude who owns the exact same phone I do, and who has the power to make it suck less.

    Even if he has to stare down AT&T to do it.

    What other phone manufacturer can go to bat for their customers like that?

    1. Re:This is exactly why I have an iPhone by Minwee · · Score: 4, Insightful
  5. Don't bash AT&T by astrashe · · Score: 4, Insightful

    This is responsible -- they don't have enough towers, and they shouldn't be selling any more phones until they build more capacity.

    It's not any different than not selling additional seats on an airplane that's already full. No one would blame an airline for not overbooking. I don't think we should blame AT&T for doing the right thing.

    As a New Yorker with an iPhone, I hope Apple follows suit and stops selling iPhones to New Yorkers until the network is robust enough to provide decent service.

    Failing that, I think they should waive early termination fees for NYC users.

    1. Re:Don't bash AT&T by astrashe · · Score: 4, Insightful

      The phone is surprisingly popular, and no one has a crystal ball.

      For most products, there's some sort of limit on how much you can sell, that's connected to how many of them you make.

      Southwest can only fly so many people to a certain destination, a bakery can only sell so many cupcakes, a barber can only take so many appointments, a restaurant only has so many tables, etc.

      Sometimes popular products and services sell out -- it's a very common situation in business.

      There is a limit on the number of iPhones the AT&T network can support. The exact number is fuzzy, but there's no doubt that they've gone beyond it here in NYC. They should just say that they're sold out until they grow the network.

      Again, it's not any different than a restaurant declining to take a reservation because they're full. Respectable businesses do this all the time. It's perfectly reasonable.

  6. Re:This has been an issue for quite awhile. by Anonymous Coward · · Score: 4, Insightful

    Many Americans seem to think their country is the best and most advanced in the world. They are brainwashed by the mass media's propaganda.

  7. Re:False by Bigjeff5 · · Score: 3, Insightful

    Did you happen to try buying it online from the AT&T store? Because you would not have been able to. They aren't selling it.

    The title was wrong, but the summary and story are both correct. It's getting bad if people can't even bother to read the whole summary.

    --
    Security is mostly a superstition... Avoiding danger is no safer in the long run than outright exposure. - Helen Keller
  8. Re:This has been an issue for quite awhile. by aristotle-dude · · Score: 3, Insightful

    This from the most technological advanced country on the planet.....

    AT&T happy to take customers money, not willing to spend millions for a working network.

    You forgot the sarcasm tag I'm hoping. The US is not the most technologically advanced country in North America let alone the planet. While AT&T was slowly rolling out 7.2, your neighbours to the North were rolling out 21Mbps HSDPA on the incumbent GSM carrier. While Verizon was busy coming up with clever ads to attack AT&T, Canadian CDMA carriers were getting ready to launch a coast to coast 21 Mbps HSDPA network and launch the iPhone 3GS on their network making the iPhone non-exclusive in Canada. A lot of technology that you take for granted every day was invented in Canada. The robotic arm used to construct the international space station was from Canada.

    BTW. How is that LTE thing going for Verizon? Will we see come out before 2020?

    --
    Jesus was a compassionate social conservative who called individuals to sin no more.
  9. Re:This has been an issue for quite awhile. by Anonymous Coward · · Score: 4, Insightful

    WTF? Seriously? Why do Canadians always bring up that arm as if it is the greatest piece of technology ever invented when it is sitting next to a $10 billion Orbiter and a $100 billion space station, which are some of the greatest marvels of technology ever invented?

    People really are dipshits with this "my country is more advanced than yours" idiocy. Advances in technology can only be compared with time, not locations. The rate of development of technology in the US is extremely high--but this doesn't mean that the technology is deployed there. Is a country like Japan more advanced than the US because it builds more hardware and software or is the US more advanced because it designs more? Or should we compare per capita?

    I think it is a foolish thing to even worry about. Only nationalists would really care. I care about the technology, not who is the most 'advanced'.

    The blue diode, the microprocessor, scramjets, the LHC--those are important. I don't give a shit which country gets the nationalistic props for being the most technologically advanced.

  10. Re:This has been an issue for quite awhile. by Roger+W+Moore · · Score: 3, Insightful

    The rate of development of technology in the US is extremely high--but this doesn't mean that the technology is deployed there.

    Therefore the country where it IS deployed is the more advanced. When I moved to the US from Europe I was amazed at how technologically backwards the place was considering the huge amount of tech development that goes on there. The amount and type of technology you encounter in everyday life is certainly far behind Europe and now living in Canada things are more advanced, but still not quite as much as Europe. Its true that some of the newest gadgets may get released in the US first but when it comes to applying technology to existing products (like the car) the US is surprisingly far behind.

  11. Re:This has been an issue for quite awhile. by ihavnoid · · Score: 3, Insightful

    The same South Korea that took over two years to get the iPhone. And the same SK that still blocks any non-Korean approved unlocked phone from being used on their networks without paying a $300 "inspection" fee? And the same SK where the majority of domestic websites require Internet Explorer 6 (yes, 6) to function correctly?

    For those of you who don't know, South Korea is not a technological paradise. We have fast broadband but that's about it.

    To be fair, the $300 inspection fee is for getting *any* device certified by the FCC-equivalent authority of Korea *for personal use*. To make sure that the device does't interfere with the government-authorized spectrum. You should blame (insert company name) for not doing the job for you, not the South Korean government. Hell, what kind of government authorize using non-certified devices in their soverign?

    Additionally, I use IE8 and firefox, and I had zero hiccups using IE8, and nearly zero problem using Firefox except on-line gaming sites (which merely is a Windows game installer) and banks (which require so many addons). Everything else is fine.

  12. Insightful? You're an idiot. by Anonymous Coward · · Score: 3, Insightful

    Says the man who repeats the mantra of the liberal, pinning all their problems on some abstract idea of a colaborative and archetypal villain named "the mass media". There is no collaboration amongst them, they are not trying to brainwash you, or anyone else, instead they are trying to appeal to you, to watch them. In this way, they are a reflection of you. When you understand that there are no super villain's, nobody cares about you, and it's extremely hard to organize a group to do ANYTHING in even the best of situations, then you will come to the realization that these abstract concepts you create to define your super smart group compared to the other super stupid group, are extremely arbitrary and do not reflect reality in the least bit.

    I think you'll find "many" citizens think their country is the best and most advanced in the world, given you don't come from an third world country. This is called patriotism, it's not particularly good, however suggesting that some out group ("Americans") are somehow worse than your ingroup, means you're doing the exact same thing.

    Basically, what I'm saying is, you're an idiot, and are displaying the very biases and failures in logic that you're so pissed off at in others.