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Uniforms For the Help Desk?
An anonymous reader writes "I am an IT worker in a mid sized company with approximately 500 employees. There are 30 people on the IT staff, 6 of whom are on the help desk. Our help desk does have significant visibility in the company, and most people know us by face (some by name). Recently the idea has been floated up the management chain to have these help desk workers wear IT department branded shirts. The idea is to promote visibility and unity. Wearing of these shirts would be mandatory Monday through Thursday. The shirts would not be identical (there would be several styles offered). We would be the only department with specific garments outside of the normal business casual dress code. Is management out of line with the industry in promoting this sort of policy change? Is the singling out of 6 employees as 'the IT guys' a step in the right direction, or does it detract from the professionalism that we are trying to display as a department?"
To me, it's a little close to wearing a fast food uniform. It would bug me.
Call them red shirts, and remind them what happens to red shirts in Star Trek, because as the saying goes, image is everything!
is the color blaze orange with concentric circles on the back?
Do not taunt Happy Fun Ball
Does the company have an existing dress code? Do the IT guys follow that dress code well?
Let's be honest: IT guys have a reputation for being a bit sloppy. If that's the case here, perhaps the right approach would be for the team to do a better job of looking professional.
But if the team is already meeting the same expectations as the other employees, this just sounds like a giant waste of time. Money, energy and resources wasted on this would probably be better spent on something worthwhile that would actually have an impact on the team's ability to provide quality service.
I haven't had to wear one in almost 20 years, but when I did, I liked it, because then I didn't have to think about what I was going to wear to work.
Maybe they're trying to send you guys a not-so-subtle message that maybe your business casual is a bit too casual?
by Mike Buddha -- Someday the mountain might get him, but the law never will.
While we're on the subject, I'd like sales people to be readily recognizable as well. Perhaps a red S emblazoned on their forehead with a red-hot branding iron.
If you're like most companies that are trying to keep a "helpdesk-centric" model going, your group is the forward face of IT, and the contact point. Help desks aren't about strong individuality - they're about consistency/uniformity of service. I don't see why the idea couldn't be extended to wearing branded shirts.
When your skills outgrow the help desk - and they should - consider losing the uniform as a perk of advancement.
Given how IT staff get harassed to fix everything, and blamed for everything broken, I would suggest an idea floated during my days as a university student.
See, we had these "Programmers On Duty", or PODs, many of whom were volunteers, who would look at your program, and attempt to help you find what was wrong. This was pretty much a thankless job, and anything you broke, and they couldn't fix, was considered their fault. (This was the late 70s era of punched cards, and computer printouts, with actual terminals a rare and coveted tool -- the POD had an office with, you guessed it, a terminal -- a CRT to boot, so one would not have to keep trying to use the back of discarded printouts in the DECwriters. The attraction of POD duty was access to that terminal, in hopes it would be a slow day.)
A bunch of us thought that PODs should be issued distinctive uniforms as well: superhero-style costumes actually. Ostensibly this was to distinguish them as members of a rare breed: people who could debug programs quickly. In fact, the intent was to shield their identity lest the be pestered to provide help while off duty.
In Liberty, Rene
With conspicious uniforms mandated for your help desk and NO ONE ELSE, I'd imagine it equivalent to taping a bulls-eye to your back on a battlefield.
This may be the desired effect from management but the HD will probably despise it. Every time a coworker passes by you and your neat little t-shirt, it will remind them about that computer problem that just cant wait untill you are done eating...or smoking that cigarette, or taking a leak in the public restroom.
I know that this feeling is already experienced by those of us in IT, but I think this would worsen the problem.
"You know, the Nazis had pieces of flair that they made the Jews wear."
Weaselmancer
rediculous.
As opposed to interchangeability and lack of individuality?
Why on earth should your help desk boys be forced to wear uniforms by policy when the rest of the office get to dress like professionals? From my viewpoint, the whole question just oozes social stratification.
What are most of you DOING? I work for a company with over 800 employees, approximately 600 or so who directly use computers, that has 16 locations in the Eastern USA and we make do with TWO.
Corporatism != Free Market
Recently the idea has been floated up the management chain to have these help desk workers wear IT department branded shirts. The idea is to promote visibility and unity.
Is the singling out of 6 employees as 'the IT guys' a step in the right direction, or does it detract from the professionalism that we are trying to display as a department?
Better question: Is your Help Desk projecting an image of service or are they too focused as being seen as "professionals"?
It seems to me that your management wants to label your Help Desk staff so that people will be more comfortable in approaching them with issues. This, if it were true, is a HUGE RED FLAG to everyone in your department. If your Help Desk isn't helpful, its just a desk, and it is likely way, way, way too expensive in that light. If the shirts thing doesn't work, expect workforce changes.
Someone needs to recon what your management thinks of the team as a whole, without focusing too much on the dress code issue, before you decide to respond in any particular way. Changes need to be made. Preferably changes to your liking rather than the more heavy-handed flavor.
That's alot IT staff for only 500 employees. Our organization is 13,000 employees with 10 IT Staff.
Yeah, this seems like a management issue on several fronts. First, why do you need one IT person for every 17 people in the company? Second, if the manager's stated idea (and I'm betting it's the head "IT guy" who had this idea) is to "promote visibility and unity" for the IT group, why is it only the helpdesk guys have to wear the shirts?
I'd guess the REAL reason is something like this. Some higher-up complained to the IT manager - it may have been about the helpdesk, or it very well may have been about the IT manager himself. This scared Mr. Manager, who in the best "bad manager" tradition came up with a really stupid idea that he thinks will make it look like a) he's actually doing something, and b) his role as manager of the brownshirts is vital.
#DeleteChrome
This is what happens as the company grows .....
It goes Dilbert on itself.
This is what happens when people too stupid to do any real work and who've been replaced by a bash script gets promoted to middle management because you can't get rid of them due to union rules and stuff.
You know how they got the management position? A: The parkinson law : Upper management doesn't want their job threatened by a younger, smarter, more active, more educated middle manager, so they promote somebody dumber then themselves and the guy under hires some1 dumber then himself and so on
Uniforms is lack a respect for you tech support guys, uniform is a school's tool to reduce violence and bullying by unifying every1 thus eliminating gangs and groups. It's not for a job place, it's a joke to think about it, if they had respect, they would ask you to wear a suit and a tie, but then you would be in par with ur middle management guy, he is not gonna put you on that level, he is also prolly afraid that you'll write another bash script to replace the middle management positions.
Hey while I think of it, a script that creates and assigns random useless task and complains a lot could replace my boss.
One of the companies i worked at had a standard,
Tan pants and
dress shirt or company logo'd shirt.
But it applied to everyone, even the president.
I'd find it a bit demeaning if it was limited to the help desk only.
She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
In that case I'd ask management to have enough guts to tell you what they really want. If they think you dress like slobs they should tell you so. I have no sympathy at all with gutless management and you shouldn't either.
You may sleep better if you never know.
The answer might be that they never intended to do it. "Oh, all of you hate the idea? I would have never guessed. Well, the good news is I convinced my boss to just skip that idea, we won, yeah for us! Oh and by the way, I forgot to mention, no pay raises or bonuses in IT this year. But, its all good since we won the battle of no uniforms! See, we get a reward sometimes!"
Or they very consciously intended to pull your chain... Need to downsize 10% this year? Make working conditions intolerable until 10% quit. Then suspiciously get rid of the dumb ideas. See, everyones happy no one had to be fired!
"Science flies us to the moon. Religion flies us into buildings." - Victor Stenger
Whether you wear department shirts won't affect the professionalism.
The right answer depends on:
1) the culture of the company at large, and of the IT group in particular. Heck, if you "have fun" with it, it could be a big plus
2) whether there is some other lurking problem you have not mentioned the shirts attempt to address
You hit it right on the nose.
To the OP:
There's the issue of exactly what the uniforms look like. It sounds like shirt-and-tie isn't already required at this office, so if you want to empower yourselves, give yourselves a HIGHER dress code than is required by the rest of the company. If management says you have to wear crappy knit golf shirts, then say, "we'd much rather all wear these better button-down shirts, thank you." If management's shirts are actually nice, then say, "thanks, we're also going to wear ties." Your department is apparently an important part of the company, and a part that has a lot of exposure; dress like you understand that.
Personally, I like ties. I have a large collection of high-quality and unusual ties I've bought over the years at different thrift stores. No, they aren't all ultra thin, and I don't buy crappy ties. I wear one every Friday, partly in reaction to the casual Friday schtick that I dislike, and partly to remind myself that I have a professional position (but one that does not require a tie). A properly sized shirt with a properly tied tie is not uncomfortable at all. Discomfort often comes from the neck size of the shirt being too small.
Remember, dress for the job you want, not the one you have. And also that it is difficult to be overdressed, especially in professional circles.
Put my fist through my alarm clock with its ding-dong death inside my ear. - The Blackjacks.
If I were the IT manager, I wouldn't want extra visibility for the IT guys, because it seems to me it would encourage users to circumvent the proper helpdesk channels. Whenever a uniformed IT guy walks by, I can just hear the one-off requests/questions, that would be completely untrackable.
Besides, I always thought in the best-run shops, you never knew that IT existed. :)
They don't grade fathers, but if your daughter's a stripper, you fucked up. --Chris Rock
Seriously - doctors, nurses, mechanics, police officers, firemen, geeze, a *bunch* of legitimate professionals wear uniforms, many with pride. Now, you're thinking "I'm an office worker, I'm above that". I don't know. Being in a service industry (and that's what IT is within your company - an inward-facing service division) I think a uniform can actually make some sense in this case. I'd like to know more about their reasoning, though. As others have said, maybe it's just a way to get you to dress somewhat normally.
How about a trade-off - you wear the uniform but you also get a company car?
Do you have ESP?
I'm trying to think of other businesses that have that kind of uniform/plainclothes distinction. Delivery drivers, pest control people, UPS, the people who go out in the field wear the uniform. They're also the lowest paid of the bunch.
Those people aren't wearing a uniform because they're viewed as less important employees, but rather, for the other reason you mentioned -- they're the ones out in the field. Having them wear a uniform does a few things: It keeps the company image visible to the public, and it also provides customers with at least some insurance that the random doofus knocking on their door or asking to be let into the office is, in fact, there for a legitimate reason.
In some cases the "uniform" is less to maintain a uniform appearance among employees and more of a practical consideration. You offered mechanics at dealerships as an example. They're wearing coveralls because that's the only practical garment for someone who will be tinkering with grease and oil-covered engines all day. What would you suggest they wear, a suit? Besides, any dealership worth a damn appreciates skilled mechanics.
Similarly, a chef's clothes are practical as well, at least to an extent. The crisp white looks clean and hygenic and that's important for people to see from a chef. The pockets along the sleeves and shirtfront are useful for carrying thermometers and other tools, and the double-breasted construction can be reversed to hide any accidental stains. And you'd better believe that in any fine restaurant, the chef is highly valued.
Another notable counterexample to your list is an airline pilot, who, particularly the more senior ones, can command an impressive salary with all kinds of perks and benefits, and is obviously nowhere near the bottom of the totem pole.
Pretty much anyone in uniform is on the lower end of the totem pole.
Perhaps, but at least in our culture, people expect service personnel to be in uniform. Your examples are all service personnel. And the truth is, helpdesk is the lowest end of the totem pole in IT.
Having worked helpdesk before I naturally balk at the idea, but in most places, I don't see how helpdesk is fundamentally any different from the waiters, cashiers, bus drivers, skycaps, security guards, and so forth, all of whom we expect to be in uniform.
mirrorshades radio -- darkwave, industrial, futurepop, ebm.
Remember, dress for the job you want, not the one you have.
This is absolute BULLSHIT! What we have now is a whole lot of people fucking around trying to impress everyone else with their fashion sense rather than actually accomplishing anything noteworthy. As far as I'm concerned, anyone who bases their decisions on the fashion sense of those around them is a sheep and deserves to be treated like one (i.e. most people).
Reality would strongly suggest that you are wrong. Inter-personal relationships are, like it or not, based in great part on our appearances. That's why uniforms work. If you chose to be a slob, then you have to be far more talented to get the job that the fellow next in line who is better dressed.
Try wearing a suit some time when you don't have to. Just try it. Not a crappy fitting suit that looks like it's 20 years old, but one that fits well, and looks good. Just try it. My experience doing that suggests that you will get more respect, be taken more seriously, and your professional life will be a lot easier.
Me, I work for a fellow who is in charge of a department of 30 people with a budget of 300 million dollars. It would have to be an emergency for me to not wear a least a button down shirt, slacks, and a tie if not a suit when going to his office. Do you really think you would be taken seriously if you showed up in a similar office wearing a t-shirt and jeans?
Remember, uniforms exist because they work. It's social engineering.
Put my fist through my alarm clock with its ding-dong death inside my ear. - The Blackjacks.
"Likely the real reason for the uniform is so that you will stand out, so when your walking past or in the vicinity they can spot you and grab you to immediately to assist them."
The only way to organize technical support in a big company (and 500 people is quite big already) is to prioritize the work.
What you suggest above is anathema to proper prioritization. Nothing kills planning like doing adhoc work.
IANAL but write like a drunk one.
Last place I worked we told everyone "Please call the help desk at extension xxxx, I can't help you without a trouble ticket" We justified it to the bosses with the "prioritization" argument.
You might want to float the idea of having armbands. They're unobtrusive, sharp, and have been shown in the past to foster a sense of shared identity.
Might want to give a little thought to putting a logo of some sort on it too...maybe one of those Indian good luck symbols...you know, something simple that looks good in black and white.
Original Series, NextGen, DSN or Voyager. Seems reasonable to me.
The closer you are to the code, the happier you are. - Ancient Geek Proverb