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Google Charges ETF For Nexus One On Top of Carrier's

dumbnose sends along the news that Google is double-dipping on the Nexus One early termination fee. Ars sorts out the double dose of fine print from Google and T-Mobile. What it boils down to is, if you give up on your Nexus One between 14 days and 120 days after the sale, it will cost you $550: $350 to Google (automatically charged to the credit card you used to buy the phone) and $200 to T-Mobile. After 120 days the Google fee goes away and after 550 days the T-Mobile ETF begins prorating. A poster on Dave Farber's email list provides another perspective on the "restructuring of the handset premium."

25 of 165 comments (clear)

  1. ETF? by The+Clockwork+Troll · · Score: 3, Interesting

    More like WTF.

    --

    There are no karma whores, only moderation johns
  2. oh no, that sounds... by Anonymous Coward · · Score: 3, Insightful

    ...evil

    quick, somebody justify and rationalize it

    whew, that was a close one!!

  3. that sort of makes sense by Trepidity · · Score: 4, Insightful

    The discount for buying it with a 2-year plan is $350, so clearly the termination fee has to be more than T-mobile's $200 to deter people from buying with the plan and then cancelling as a way of getting the bare phone at a discount. Now, $550 is a bit absurd, because it's higher than the cost of the bare phone, but these sorts of fees are often higher than would make sense.

    I guess having the fee charged in two separate instances, instead of T-mobile charging one larger fee and then reimbursing Google with part of the money, is a somewhat unusual structuring. But I'm not sure it fundamentally matters?

    1. Re:that sort of makes sense by kannibal_klown · · Score: 3, Informative

      See, that's why I went with the T-Mobile Even More Plus plan.

      No 2-year contract, and no early termination fee.

      Then again that meant I had to pay full price for my Nexus One... around $550.

      I'm still deciding whether I'm going to keep it or stick with AT&T, and I still have 1.5 weeks to decide and return it.

      Granted I'll still be about about $90-$100 if I return it. 51.99 from my T-Mobile plan (via company discount) and 40-50 for the restocking fee.

    2. Re:that sort of makes sense by More_Cowbell · · Score: 2, Interesting

      As far as I can tell, the difference here is that this phone is not being sold by the carrier, but by Google. Not trying to be an apologist for Google, but I *guess* it makes sense...

      --
      Experience teaches only the teachable. -AH
    3. Re:that sort of makes sense by Mekkah · · Score: 2, Insightful

      Well okay, so you're saying I should be blaming Google for not taking the hit, rather than Verizon, gotcha.

      I think if that is the case though, Google made a bad move with Verizon, they should've learned from AT&T's dealings with Apple. But I think that Verizon just might be hiding behind Google on this one.. It doesn't seem right at all.

      --
      ~Mekkah
  4. I'll stick with my Rogers Wireless iPhone by ironicsky · · Score: 3, Insightful

    I'll stick with my phone... $200 early termination fee.. That's $200 for the phone, $200 termination = $400, which is still cheaper then the retail $699.

  5. You say WTF, I say by Anonymous Coward · · Score: 2, Funny

    FGITA (F*ck Google in the Ass), that's what they're trying to do to you!

  6. Early termination fee (ETF) by Chris+Pimlott · · Score: 5, Informative

    It's customary to explicitly define the acronym before its first use in the main body.

    1. Re:Early termination fee (ETF) by kbob88 · · Score: 3, Funny

      It's customary to explicitly define the acronym before its first use in the main body.

      Come on, here on Slashdot, everyone knows that ETF stands for "Exchange Traded Fund". Google is giving out Nexus Ones to all investors in some fund, and charging them for it. Or is it "Electron-transferring flavoproteins"? Maybe "Emergency Task Force"?

  7. False alarm by jdgeorge · · Score: 4, Informative

    As Ars poster captriker notes: the Google fee is only levied if you do not return the device to them in the subscribed time.

    Google's terms of sale for the Nexus device state:

    You agree to pay Google an equipment subsidy recovery fee (the "Equipment Recovery Fee") equal to the difference between the full price of the Nexus handheld device without service plan and the price you paid for the Nexus handheld device if you cancel your wireless plan prior to 120 days of continuous wireless service. For example, if the full price of the Nexus handheld device without service plan was $529 USD and the price you paid for the Nexus handheld device was $179 USD with a service plan, the Equipment Recovery Fee you pay will be $350 USD in the event you cancel within the first 120 days of carrier service. The Equipment Recovery Fee is equal to the line item in your confirmation email setting forth the discount on the full priced Nexus handheld device related to your carrier service plan activiation. You authorize Google to charge the Equipment Recovery Fee directly to your credit card, or other payment method used to purchase the Nexus handheld device, upon cancellation of your wireless plan. You will not be charged the Equipment Recovery Fee if you return your Nexus handheld device to Google within the 14 day Return Policy period as set forth below.

    1. Re:False alarm by PPalmgren · · Score: 2, Insightful

      Might wanna read TFS again, it clearly states that this incident can occur between 14 to 120 days, which is what your quote says. Essentially, you can only return the phone for the first 14 days, and you're charged an ETF by google to make up for the subsidy cost difference if terminated between 15 and 120 days. T-Mob also charges an ETF for breach of contract.

      IMO it is a double dip, since they would be making 180+350+200 on a phone cancelled in that window, which is more than the cost of the phone, which is bullshit. If you can find fine print in T-mobile's contract that states they do not charge an ETF if it overlaps with google's ETF, that will negate it, but I don't see anything in your post that suggests otherwise.

  8. Hmmm by jwinster · · Score: 3, Insightful

    Now to watch and see if the reaction by the FTC to Verizon's ETF on certain phones is the same as for Google/T-Mobile. I'm no fan of Verizon but I'm curious to see if the FTC is truly blinded by the shiny goodwill that Google has with its users.

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    Q.E.D.
  9. And then? by e2d2 · · Score: 4, Insightful

    Look, don't buy it then. It's that simple. This isn't access to a new heart they are selling, it's a cell phone and a premium one at that. Act like a grown up and read the contract then make a decision. Problem solved.

    Too many "outrage" stories these days relating to luxuries and free services. Solution: Don't buy them or don't use them.

  10. It's not evil... by Dartz-IRL · · Score: 4, Funny

    It's not evil, it's just business.

    --
    So there I was, scribbling down some notes off the PC screen by hand, when I reached for the keyboard and Ctrl-S'd.
  11. It's the T-Mobile ETF that doesn't make sense... by argent · · Score: 5, Insightful

    It's not the Google ETF that's the problem, it's the T-Mobile one. You're buying the phone from Google, not T-Mobile. If you trigger Google's early termination fee, T-Mobile shouldn't be out of pocket at all, and shouldn't be charging you anything.

  12. Separate handset and communications charges by InakaBoyJoe · · Score: 5, Insightful

    If you buy the phone on a contract, you pay $80 a month. If you buy the phone without a contract, you still pay $80 a month.

    Why aren't people questioning this practice? Carriers justify ETFs on the basis of having to subsidize handsets, but they turn around and charge the SAME amount to customers who aren't taking advantage of the subsidy. Thus artificially suppressing the market for unlocked / open phones.

    The system in Japan makes more sense. When you buy a phone, you choose to pay the full cost up front, or pay in 12 or 24 installments (and of course if you want to cash out early, you have to pay the remainder of the balance, just like any installment plan). The communication charges are SEPARATE from the phone charges. So the end result is that the user who wants a "free phone" simply pays a bit more monthly than the user who paid for their phone up front.

    The money the carriers would save trying to explain, justify, and collect those arbitrary "early termination fees" probably justifies switching to this more sensible system. And it would encourage a free market for phones. Why aren't the regulators/attorneys/etc. stepping in where they should?

    1. Re:Separate handset and communications charges by RManning · · Score: 5, Informative

      If you buy the phone on a contract, you pay $80 a month. If you buy the phone without a contract, you still pay $80 a month.

      I have an unlocked Nexus One. T-mobile has two separate types of plans: one with a subsidized phone and one if you provide the phone yourself. For me, I pay about $20 less per month then if I had gone the subsidized route.

      I believe T-mobile is the only major carrier in the US that does it this way.

    2. Re:Separate handset and communications charges by InakaBoyJoe · · Score: 2, Insightful

      Thanks, that's an interesting bit of info. That's a step in the right direction, but it still leaves the handset subsidy shrouded in a mysterious cloud of "plan discounts" and such. And, since all other North American carriers still collect the same amount regardless of subsidy, the user is still punished for bringing their own phone.

      Why can't we go to a simple system like this: say a phone costs $600. You either pay that up front or add $25 to your bill for 24 months and get it for "free". If you want to terminate the contract, you pay the remaining balance, period. "Early termination fees" and "prorating after x number of months" only serve to cloud the issue and confuse the consumer, while creating a customer service and bill collections headache for the carrier.

      Again, this is where good regulation could step in and set things straight. Outlawing ETFs would be the key.

    3. Re:Separate handset and communications charges by GweeDo · · Score: 2, Informative

      Because with T-Mobiles Even More Plus plan that isn't the case. If you have a contract-free phone it is cheaper.

  13. Re:ETFs? by yincrash · · Score: 4, Informative

    It's actually cheaper to pay full retail and still go with t-mobile for the full 2 years. Getting the subsidized phone puts you on a different plan than getting a no-contract plan that t-mobile introduced in october.

    http://lukehutch.wordpress.com/2010/01/05/the-cheap-way-to-pay-for-a-nexus-one-think-tco/
    Basically, if for some reason you really didn't want to pay a full $530 up front, it'd be cheaper just to take out a $350 loan over 2 years plus you wouldn't be beholden to t-mobile's service / contract.

  14. WOW, slashdot IS full of GOOG fanboys... by keepper · · Score: 5, Insightful

    Come. The. Freak. On. !!

    Why does google get to charge this? They get the kickback FROM the carrier, so have the carrier do the ETF.

    Why does the carrier AND google, get to charge fees? Not even the iPhone, a phone that carries a higher retail value without a plan, do such a high termination fee.

    It seems google can do no wrong on slashdot. It can have the cake, the party, eat the cake, and snuff the party goers, and all is well in slashdot-google-fanboy land.

    Come on guys.

  15. Re:It's the T-Mobile ETF that doesn't make sense.. by argent · · Score: 4, Informative

    Google is reimbursed by T-Mobile. If they're reimbursed by you, then T-Mobile doesn't owe them anything, so why is T-mobile charging you an early termination fee?

    A bit of background. A few years ago I got a Smartphone, a T-Mobile Smartphone, but not from T-Mobile. I wanted to get service from T-Mobile because that was the only way at the time you could get software updates. So I go to the T-Mobile store, and ask for a month-to-month contract, for THIS phone. I had it with me, they knew I was going to use my own phone.

    No problem.

    Then they asked for a $200 deposit.

    For what?

    In case I terminated the contract before two years are up.

    But it's month to month.

    Yes, but you see, I had to pay for the phone.

    But I already had a phone.

    But the contract came with one.

    I didn't want it.

    That's OK, I didn't have to take it, but I had to pay for it anyway.

    Needless to say, I walked out without a cellphone contract.

    So... T-Mobile is perfectly prepared to charge you an ETF for a phone you never bought from them, that doesn't come out of their pocket. I strongly suspect that 120 days is when Google gets the $350 from T-Mobile, and any ETF T-Mobile is charging before that point is just them up to their old tricks. I'm sure that any other US carrier would do the same thing, I'm not ragging on T-Mobile here, I'm ragging on the whole cellphone industry.

  16. Re:And buy what as an alternative? by Anonymous Coward · · Score: 5, Insightful

    Okay so I need a cell phone to do my job, and keep in touch with my family. .. How do I check my email and keep my calendar with one of those?

    You don't. You do email and calendar at your desktop computer. You pick up the cheap $50-with-1-year-contract cellphone when it makes a noise indicating someone wants to talk to you.

    You don't need immediate mobile email access to keep in touch with family. Read your mailbox once per day (or every few days) when you get to your desktop. If someone has an emergency, they can fucking call you. If it's not an emergency, a delayed turnaround is fine.

    And if you are required to read email/calendars immediately for your job, then don't worry, because your employer is going to buy the phone.

    it's basically telling me to find a job and a lifestyle that doesn't require a cell phone.

    Yep, it's pretty clear you don't know the diff between a cell phone, and a ridiculously powerful (expensive) handheld personal computer. The two are merging but they're sure as hell not quite the same thing yet. One costs $50 and the other costs $500. Quit saying that you want a cellphone (a $50 device) and then bitching that the $500 overkill device costs too much. Get the $50 one and make your fucking phone calls like you said you wanted to.

  17. Re:And buy what as an alternative? by Anonymous Coward · · Score: 2, Funny

    Okay so I need a cell phone to do my job, and keep in touch with my family. .. How do I check my email and keep my calendar with one of those?

    You don't. You do email and calendar at your desktop computer. You pick up the cheap $50-with-1-year-contract cellphone when it makes a noise indicating someone wants to talk to you.

    You don't need immediate mobile email access to keep in touch with family. Read your mailbox once per day (or every few days) when you get to your desktop. If someone has an emergency, they can fucking call you. If it's not an emergency, a delayed turnaround is fine.

    And if you are required to read email/calendars immediately for your job, then don't worry, because your employer is going to buy the phone.

    it's basically telling me to find a job and a lifestyle that doesn't require a cell phone.

    Yep, it's pretty clear you don't know the diff between a cell phone, and a ridiculously powerful (expensive) handheld personal computer. The two are merging but they're sure as hell not quite the same thing yet. One costs $50 and the other costs $500. Quit saying that you want a cellphone (a $50 device) and then bitching that the $500 overkill device costs too much. Get the $50 one and make your fucking phone calls like you said you wanted to.

    But, but, but...

    I ! YOU ARE THE WORST PARENTS EVER!

    *cries*