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Microsoft Looking Into Windows 7 Battery Failures

Jared writes "Microsoft says it is investigating reports of notebooks with poor battery life with Windows 7, as first reported by users on Microsoft TechNet. These users claim their batteries were working just fine under Windows XP and/or Windows Vista, and others are saying that battery problems occur on their new Windows 7 PCs. Under Win7, certain machines spit out the following warning message: 'Consider replacing your battery. There is a problem with your battery, so your computer might shut down suddenly.' The warning is normally issued after using the computer's BIOS to determine whether a battery needs replacement, but in this case it appears the operating system and not the battery is the problem. These customers say their PC's battery life is noticeably lower, with some going as far as to say that it has become completely unusable after a few weeks. To make matters worse, others are reporting that downgrading to an earlier version of Windows doesn't fix the problem."

46 of 206 comments (clear)

  1. My battery died by VanHalensing · · Score: 4, Interesting

    This article is exactly what happened to me. Battery life started fine. A week later, that message. Within a month the battery went from 90% to 3% and did an emergency hibernate. Moving back to XP didn't fix it either, it burned out that battery. I've since gone back to XP (thankfully I had a spare battery, they don't make my model anymore). I hope they fix this before I buy my next computer.

    1. Re:My battery died by PawNtheSandman · · Score: 5, Funny

      That was my idea.

    2. Re:My battery died by VanHalensing · · Score: 2, Informative

      I should also comment that the battery was about 2 years old and had been working fine previously. Also, this happened to another person I know (except faster) in a computer roughly a year old.

    3. Re:My battery died by jittles · · Score: 2, Informative

      Within a month the battery went from 90% to 3% and did an emergency hibernate.

      Wow! That's quite the battery capacity you have there...

      In all seriousness though, I've been using Win 7 since the week of release. My laptop battery is approximately a year old. I've had no problems with it whatsoever.

    4. Re:My battery died by Anonymous Coward · · Score: 5, Insightful

      Your two year-old laptop battery dies, and the first place you go is to blame the operating system? And the fact that it no longer works in any OS doesn't give you any hints, either? Come on, this isn't the toughest mystery you'll face this week.

    5. Re:My battery died by melikamp · · Score: 3, Insightful

      I've seen batteries decline, though, exactly in this way, sometimes within a year or so of purchase. If you had to wait for a month, I wonder if it is just a coincidence. Notice that others in TFS did not buy a new laptop with W7, but upgraded, so they must have had their laptops for several months. And it totally explains why it does not get fixed when they go back to the previous system.

      May be we should just stick with the simplest explanation until more data is available. But then, I don't use Microsoft's software at all, so I am more inclined to just sit on the sidelines at watch it burn, demolition derby style.

    6. Re:My battery died by dorre · · Score: 5, Insightful

      I'm totally agreeing.
      The first things comes to mind: That's the normal description on how a battery dies.

      When like 50 million laptops start using Win7 at the same time, there's a lot of them that had a battery failure waiting. While it may seem strange as a personal experience, it's certainly not from statistical viewpoint.
      Not without more data.

    7. Re:My battery died by Lord+Byron+II · · Score: 4, Insightful

      A Li-ion battery should get somewhere between 300-500 charge-discharge cycles (http://www.batteryuniversity.com/parttwo-34.htm) and unless you use your laptop daily, you should still have a decent battery after two years.

      As someone who has used a laptop 2-3 times a week regularly since 1996, I can say it usually takes about 2 years for a Li-ion battery to get to the point where it is only half-as-good as it was originally and generally I can get another year of it before I replace it.

      Only once have I ever had a battery that fell from near 100% charge levels to near 0% charge levels that wasn't fixed by re-conditioning the battery (as the original poster described) and that battery tech was NiMH.

      Considering the somewhat sophisticated chips in a modern Li-ion battery, I would say it's not unreasonable that Win7 is somehow tricking/confusing the battery into thinking that it's cells are prematurely dead and shutting them off.

    8. Re:My battery died by Reece400 · · Score: 2, Informative

      Yup, My 1 1/4 yr old Dell battery died over a period of a week. I had acceptable life and by the end of the week it was completely shot. No OS upgrade involved...

    9. Re:My battery died by thijsh · · Score: 4, Funny

      I sense a disturbance in the force, as if millions of batteries cried out 'Windows 7 be damned' and bricked themselves.

      From statistical viewpoint you have a valid argument, but remember: it's all just "Lies, damned lies, and statistics".
      Or a more Homer-esque quote: "People can come up with statistics to prove anything. 14% of people know that.". :)

    10. Re:My battery died by dangitman · · Score: 2, Informative

      Your two year-old laptop battery dies, and the first place you go is to blame the operating system?

      You say that like a two-year-old battery is some kind of relic. I've never had a laptop battery become unusable in less than three years.

      --
      ... and then they built the supercollider.
    11. Re:My battery died by Stregano · · Score: 5, Insightful

      Well I have a 5 year old laptop that had a perfectly good battery, and then I put Mandrake 10 on it.

      The battery did the same thing they are describing here for Windows 7.

      Where is my ars article about Mandrake 10 killing laptop batteries of 5 year old computers?

      --
      The world is how you make it
    12. Re:My battery died by A+beautiful+mind · · Score: 5, Insightful

      Good for you. It is slightly annoying to read these kinds of statements though. The problem obviously doesn't affect 100% of the users, or even 50%, 20% or 10%. If it would, it would have been detected somewhere back in alpha stages.

      It is absolutely silly to reply to a problem the user has with "but it works for me!". Most bugs are bugs because they do not affect all users! They occur rarely enough so that it wasn't caught before, but often enough to be a real pain in the ass. It is unhelpful to state that it works for you unless you know this to be a user created problem and can point out what the user could have done wrong.

      --
      It takes a man to suffer ignorance and smile
      Be yourself no matter what they say
    13. Re:My battery died by Kleen13 · · Score: 2, Informative

      OS bugs aside, It all depends on usage, heat, storage, charge cycles, and cell quality... That's why they'll only offer you a 1 year warranty on a battery.

      --
      That sinking feeling deep in your gut when you KNOW you screwed up bad summed up with: {head desk} {head desk}
    14. Re:My battery died by shawb · · Score: 3, Interesting

      This could be an example of The law of very large numbers. Basically, this states that people have very little intuitive grasp of statistics and so believe that many unrelated things are indeed connected. Also related to the logical fallacy of post hoc ergo propter hoc. It would be possible for a statisticion to determine whether the rate of battery failure after installing Windows 7 was expected, but that wouldn't convince anyone whose actually knows someone whose battery failed shortly after the installation. Or even not so shortly after.

      Of course, it is possible that there is some bad code somewhere in Windows 7's power management that allows batteries to drain and then recharge continuously wearing them out, and a proper statistical analysis would reveal this as well.

      --
      I'll never make that mistake again, reading the experts' opinions. - Feynman
    15. Re:My battery died by Linker3000 · · Score: 2, Funny

      This is another instance of where moving to Linux should be tried. I am running Fedora 12 on my Acer laptop and the battery life indicator regularly shows that I have 500+ hours of battery life remaining!

      --
      AT&ROFLMAO
    16. Re:My battery died by flappinbooger · · Score: 2, Insightful

      In my experience, when the typical user says "I didn't do anything, it just happened" that means that they did something, twice, and they aren't telling you.

      When they say it was a "brand new battery that was working fine and it just died" it's really an old battery, they never really used the laptop unplugged before, and they're using the lappy unplugged much more now since win7 is so kewl, so they just noticed it's toast. (just a guess)

      Also, if this was a winXP laptop, it's ENTIRELY possible that the hardware is, oh, maybe, WORKING HARDER now that they just threw on Win7??!?? Sure, win7 is "way faster" than vista, but it certainly is a different animal than xp and could certainly be taxing a laptops HD and video and ram more than a typical XP installation on the same hardware. If it's got 1GB of ram maybe it hardly ever swapped before, and now it's swapping occasionally, drawing way more watts on average - especially if the HD isn't able to spin down.

      I threw win7 onto a XP netbook with 1GB ram and I haven't noticed any battery life changes yet - but I'm not using it any differently either. I will keep an eye on it tho.

      However, since installing win7, my netbook fell out of my car once and dinged up the corner. I think Microsoft should investigate that too.

      --
      Flappinbooger isn't my real name
    17. Re:My battery died by oldosadmin · · Score: 2, Interesting

      To be fair to GP, I bought a new battery (old computer) and had the same thing happen within weeks on my Windows 7 tablet.

      --
      Jay | http://oldos.org
    18. Re:My battery died by Anonymous Coward · · Score: 5, Funny

      After my battery died, I plugged it into the wall and got this message "Consider replacing your power generator. There is a problem with your power generator, so your computer might shut down suddenly." right before the city blacked ou...[HIBERNATE ACTIVATED]

    19. Re:My battery died by oboylet · · Score: 2, Interesting

      Your two year-old laptop battery dies, and the first place you go is to blame the operating system? And the fact that it no longer works in any OS doesn't give you any hints, either? Come on, this isn't the toughest mystery you'll face this week.

      I don't know about GP, but the laptop I bought for going back to grad school came preloaded with Vista and included a Win7 upgrade coupon. When the disc arrived and I installed it, the machine wasn't more than 4 months old. I had the exact same experience and the battery went from functional to a brick in about two weeks after win7 hit the hardware. Fortunately for me, HP shipped me a replacement battery. It's an anecdote; not data, but it might be part of a larger trend.

    20. Re:My battery died by Hijacked+Public · · Score: 4, Funny

      lappy

      This one word invalidates not only your entire post, but all of your other posts as well. Here at Slashdot and elsewhere.

      Also, if your children have any posts those are invalidated as well.

      --
      "Sacrifice for the good of The State" - The State
    21. Re:My battery died by Unequivocal · · Score: 3, Informative

      Linux is perfect. You just don't know how to configure it.

  2. Come on Slashdot... by datapharmer · · Score: 5, Funny

    If you are going to post sensationalist stories at least give them better headlines. How about "Microsoft charged with assault on battery"... or some such. Seriously though, this could be bad if the users don't turn out to be crazies that don't want to admit their batteries just went bad.

    --
    Get a web developer
  3. explains my old Dell Inspiron 6000 by alen · · Score: 4, Interesting

    Put Windows 7 on there to give to my inlaws and i thought it was a coincidence that the battery died. still works when plugged in, but battery life is like 10 minutes.

    formattted it and put Vista on it because the graphics were glitchy with windows 7 and the problem is still there

    1. Re:explains my old Dell Inspiron 6000 by alen · · Score: 2, Informative

      flash is also a big culprit. i've noticed that surfing facebook i get barely 90 minutes of battery life when i should have 3 hours. tried it by surfing non-flash sites and my battery life improved

  4. There is some kind of battery black magic by aussersterne · · Score: 2, Insightful

    in the world, and it's been there since before Windows 7.

    I don't think I've ever had a friend, significant other, or family member that actually had a working battery in their laptop after the first 5-6 months or so, leaving them all permanently tethered until their next PC (which would end up that way again after the first 5-6 months).

    Meanwhile, my batteries have always lasted the life of the unit with more or less full capacity.

    I've long assumed it had something to do with usage patterns and charging habits, but I've not really looked into it more than that. One variable was that they were all using Windows (in some incarnation) and I rarely boot into Windows at all.

    --
    STOP . AMERICA . NOW
    1. Re:There is some kind of battery black magic by melikamp · · Score: 5, Funny

      Yeah, totally. I am using Windows 7 on a laptop to write this message, and my battery is as healthy as

      <NO CARRIER>

    2. Re:There is some kind of battery black magic by stars_are_number_1 · · Score: 2, Informative

      The action that kills laptop batteries quicker than anything is using the computer, plugged into the wall AND the battery inserted into the machine. FWIU, if the battery is in the machine, you should be using only battery power, unless it's charging.

      Once the battery is full, either unplug the computer from the wall and use only the battery, or take the battery out and use only the AC power.

    3. Re:There is some kind of battery black magic by poetmatt · · Score: 2, Informative

      what you're saying has minimal significance on new laptops. Most new ones are a-okay with having the battery in and plugged in. They don't just blow an extra recharge cycle when it's plugged unless the battery is below the automated (or user set) threshold to recharge the battery. Example: Thinkpads do that. I've had mine cycle maybe 15 times over the course of a year, since it's plugged in most of the time anyway.

      Batteries do discharge over time, so if you always keep it out when plugged in and forget, it's equally likely you won't remember to charge it for when it's needed.

  5. FWIW, no problems here... by spywhere · · Score: 2, Interesting

    I put a clean install of Windows 7 on a new HDD in my HP dv7t, which came with Vista. The battery has been fine. I have also deployed several new Win7 laptops, and installed Win7 on two or three other laptops, with no issues.

  6. Re:Not experience this by dreamchaser · · Score: 3, Informative

    Software controls how batteries are used/discharged.

    http://en.wikipedia.org/wiki/Advanced_Configuration_and_Power_Interface

  7. Re:Too much Windows open by colonelquesadilla · · Score: 5, Funny

    Clearly the power is leaking out all the windows, they should use quality double paned glass, to help mitigate the problem.

    --
    It's either false dichotomies, or the terrorists win, you decide.
  8. Hard to pin this down. by CFD339 · · Score: 4, Informative

    This is one of those things that's really hard to pin down.

    LiON batteries -- what's used in most laptops and netbooks now -- have different kind of failures and limits from the older NiCD and so on. Aside from the catastrophic failures that made the news, what happens with LiON is that there are a limited number of charge cycles per cell no matter what you do. The cells generally go around 300 charge cycles before their capacity drops to about half. The controller in the batteries (which prevents them from just bursting in flames all the time) senses this and reports it back to the os.

    The result is that when you upgrade the machine, you've already had it a long while and you're not far from that day when suddenly you notice your capacity has dropped to about half and you'd better replace the battery. Your cruising along at 60% then a minute later you're getting the warning that you're out of battery -- one or more cells is no good anymore.

    To test this, you'd have to buy a new battery first and then compare life cycles.

    btw: Lots of theories about how to make them last longer -- most of the actual experts say to try to keep it at around 40% if you're going to store it and not use it, otherwise just use the machine. The controller won't allow it to overcharge an they have no "memory" per se.

    --
    The problem with quotes on the internet, is that nobody bothers to check their veracity. -- Abraham Lincoln
  9. Re:Bullshit by AC-x · · Score: 4, Informative

    Lithium Ion batteries do lose their maximum charge over time, that's a fact of physics. How much charge they lose depends on temperature and how much they're charged up.

    http://www.batteryuniversity.com/parttwo-34.htm

  10. Re:Not experience this by Nerdfest · · Score: 4, Interesting

    I'm under the impression that repeatedly charging/discharging the last couple of percent of a litium battery can very much reduce its life. I seem to remember someone from the OLPC project saying they extended battery life by avoiding charging the battery to full charge. As an anecdote, I have a laptop that I leave plugged in at almost all times. When I do run it on batteries, the battery last about the same amount of time as when I bought it. On the machines that I carry around, use and chjarge regularly, The battery life is significantly reduced after 6 months of use. If I were to hazard a guess, I would think that the OS is constantly charging and discharging teh top couple of percent of abttery capacity. O f course, I'm neither and electrical, or chemical engineer.

  11. Re:Bullshit by Somebody+Is+Using+My · · Score: 2, Insightful

    Thanks for the interesting link. I was particularly intrigued by the chart indicating how much temperature has an effect on charge level. I'd wager that this is a major cause of a lot of these reported Windows 7 battery problems.

    After all, Windows 7 is more resource intensive than XP, especially if you are using Aero Glass. Not only does that mean that CPU usage may be up, but also that the platform it is running on will be using more powerful CPUs. Both of these things result in more waste heat which can leak into the battery. XP, on the other hand, won't be heavily taxing the CPU/GPU under "ordinary use" (e.g., non-game) circumstances, and can run on less-powerful (and thus cooler-running) processors.

  12. depends.. by CFD339 · · Score: 2, Informative

    If you wanted to play the odds on best possible result -- he should use it tll it hits about 45% and then plug the laptop in and remove the battery, putting it on the shelf until he needs it.

    The problems with that are

    1. There's no battery in the machine, and it's really easy to pull the cord out the back of a laptop -- and its not really much of a laptop without a battery, is it?

    2. The battery won't store charge indefinitely, so he's got to plug it in once in a while and make sure to keep that charge up around 40-50%

    3. When he does need the battery, it hasn't got much charge in it so he's got to plan an hour or two ahead of time.

    To me, I'd go with the "just use the damn thing" approach, and after a year or two just buy another hundred dollar battery.

    For what it's worth, these guys were extremely helpful to me when I looked into this stuff and I've found them good to deal with (http://www.atbatt.com/). They also donate large numbers of 9v batteries to fire departments to give to people with smoke detectors, so I consider that worth some karma points.

    --
    The problem with quotes on the internet, is that nobody bothers to check their veracity. -- Abraham Lincoln
  13. Vostro battery murdered by 7 by clysher · · Score: 2, Funny

    Just chiming in to say that this issue is definitely real. My Dell Vostro battery was about a year and a half old when I installed Windows 7 the first time. When I finally decided to switch fully to 7 it only took about two weeks before I unplugged my computer and got a message that my battery needed to be replaced. The battery until then had about an hour and a half of time on it running the 'balanced' power setting. I noticed the message maybe two to three minutes after unplugging. I was planning to buy a new battery, but if this is real then I hope a class action is in the works because I need a new battery, and this is obviously the reason I need one. Also, since installing 7 I should point out that my battery now only has a seven minute life off ac power, even under Ubuntu 9.10, 8.04, and Windows XP. In response to someone mentioning 'high performance' being the likely culprit, I only ran high performance power management while on ac power.

  14. Re:Not experience this by Xest · · Score: 2, Interesting

    I understand that, but what specifically about it allows for permanent battery damage? Can commands to discharge and so forth really be issued to the battery in a manner so as to permanently damage and decrease the life of it in a short space of time? Is there no protection at hardware level against it also for example?

    If there is no hardware protection then does that not also leave the door open for intentionally malicious software such as viruses and trojans to kill batteries?

    I guess my question would've been better phrased as "if it is possible, then why is it possible for software to kill a battery?".

  15. Re:Too much Windows open by capnkr · · Score: 2, Funny

    The original marketing slogan "Windows - Life without walls (but definitely with wall adapters) ." was determined unwieldy, and had to be shortened somewhat...

    --
    "...there are some things that can beat smartness and foresight. Awkwardness and stupidity can." ~ Mark Twain
  16. Re:My battery died...went NEAR Windows 7 by Anonymous Coward · · Score: 2, Funny

    My laptop went NEAR a Windows7 box, and immediately died! I like Windows 7, but it must have terrible power stuff there must be in it!!!

  17. This happened to me when OS X was new by Megane · · Score: 3, Informative

    When OS X 10.0 beta first came out, it was so much nicer to use than 9 (just being able to wake from sleep in less than 10 seconds was enough alone) that I permanently switched over to it on my G3 Powerbook (Pismo model). However, that being the "previous" model at the time (I bought one of the last ones), they didn't have the power management working right, and it used up the battery noticeably more when in sleep. But that wasn't the big problem.

    In the last month before the initial one-year warranty was expiring, I was running it off of battery. When the battery got down to 75%, it suddenly went to 1%. I thought it was a glitch or something. After that, the battery only started crashing sooner. At that time, due to the model being out of sale for a year, Apple (apparently) stopping production of replacement batteries (a really stupid idea right there), and (presumably) other people having their batteries die at the same time, getting a new battery was like pulling teeth... from an elephant.

    This illustrates one of the failure modes with LiIon batteries. When they wear out, they will charge to 100%, but crash during the discharge cycle. Part of the problem was that Apple had their laptops topping off the batteries whenever not at 100% (later on, Apple made a change so as not to top it off when already at 95% of better), and part of the problem was that the incomplete power-down during sleep caused the battery to go through cycles faster.

    Also, LiIon batteries have a shelf life of a couple of years even if not used. It's possible that some of these people might have had an older laptop, but the summary specifically mentions new W7 laptops, and Windows computers are usually traded up more often than Macs. But I'm sort of surprised that the BIOS wouldn't be handling the power management exactly the same whether XP or 7 was used.

    --
    #naabhaprzrag, #sverubfr-000, #agi-fcbafberq, negvpyr[pynff*=' negvpyr-ary-'] { qvfcynl: abar !vzcbegnag; }
  18. Re:Not experience this by ettlz · · Score: 2, Informative

    ACPI does not normally (and from what I've seen, never) export any controls over battery charging, or even allow the user to choose power supply. The job of handling power is usually done by the embedded controller and its firmware, which also handles any charging (along with circuitry designed specifically for the job). This is designed for optimal performance of the system in mind and usually works very well. The operating system just monitors the state of the power supply and can make demand-related decisions (CPU power-state, screen brightness, sleep/shutdown) based upon a chosen policy. If batteries really are packing up early in the manner suggested, this is more likely down to a hardware/firmware/miscellaneous-ACPI-EC-horkage defect in the notebook itself, not the operating system.

  19. Re:Happens in other OSes, too. by ettlz · · Score: 2, Funny

    That and certain drives also have a mind of their own and ignore any hdparm APM setting after a short while in favour of their own, absurdly aggressive setting. One I have (by default) unloads after 8 seconds of inactivity and the only way to change it is by some obscure DOS utility that I can't get to work. 8 seconds is crazy-low, and because the typical interval for disc activity on a Linux system under enthusiastic use is typically 10-15 seconds (or even when a bit idle, as lots of other things touch the filesystem in the backgrounds), the heads spend a lot of time loading and unloading. It's possible to tune the Linux VM subsystem to ouch the disc less often, but in practise doesn't make much of a difference. Windows XP does exactly the same. The disc manufacturer says Linux should not wake up the disc so frequently, but I don't see how that squares with the way a modern, multitasking operating system works; things touch the filesystem, and this must be synced in good time (I don't want 30 seconds' worth of dirty data just sitting in RAM). And besides, disc manufacturers should just make discs and leave VM policy to kernel designers.

  20. Same Here by linumax · · Score: 2, Informative

    I had to buy a new battery after upgrading to Snow Leopard as it told me that the battery needs to be serviced. It could have been a mere coincidence since the battery was more than a year old and functioned at about 60% capacity before the upgrade.

  21. Opposite experience by h_thrilz · · Score: 2, Informative

    My HP 2510p went from an absolute maximum of 4 hours life to nearly 7 hours when I installed Win7. I never let it go below 20% or charge above 80% if I can help it and if I'm working plugged in I've taken to removing the battery altogether so that the heat the system generates won't contribute to shortening battery life. I certainly wouldn't ever go back to Vista or XP for the sake of a battery. Win7's power management is vastly superior. (I wonder if people having problems upgraded to Win7 vs. performed a fresh install?)