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Google Stops Selling Its Own Phone

Dave Knott notes that Google has announced it will close its online cell phone store and no longer sell the Nexus One smartphone directly to consumers. "While the global adoption of the Android platform has exceeded our expectations, the web store has not," wrote Andy Rubin, a Google vice president of engineering, on the official company blog. "It's remained a niche channel for early adopters, but it's clear that many customers like a hands-on experience before buying a phone, and they also want a wide range of service plans to chose from." From the Globe and Mail article: "At least one aspect of Google's attempt to disrupt the world of mobile communications — selling phones directly to customers — has failed. ... [T]he decision to design and sell the Nexus One was perhaps more potentially disruptive for carriers. ... Google plans to continue marketing the Nexus One through 'existing retail channels, essentially partnering with carriers around the world. The Nexus One web store, meanwhile, will essentially become a marketing portal 'to showcase a variety of Android phones available globally.'"

15 of 196 comments (clear)

  1. It never should have sold one in the first place by dougluce · · Score: 5, Insightful

    Qualcomm, Motorola, and others learned this for them already. If you've got something amazing to provide to the cell phone value stream, keep away from competing with those you are helping.

  2. Nice try by jlechem · · Score: 4, Informative

    But after looking at buying a Nexus One there were 2 primary options. Bend over and pay full price or bend over to T-Mobile and pay their price and lock in. And they only had two plans that were complete shit. I support as many new phones as possible but this wasn't priced well and the plan options they did offer just plain sucked.

    --
    Hold up, wait a minute, let me put some pimpin in it
    1. Re:Nice try by yincrash · · Score: 4, Informative

      if you pay full price, you could get $20 / month off the t-mobile plans for people who are not on 2 year contracts, that worked out to be less than getting the 2 year plan over 2 years. i think they didn't advertise that well enough.

    2. Re:Nice try by mrops · · Score: 3, Insightful

      Thats because you are looking for a phone.

      Nexus One is in the category I like calling "Also a phone".

      If you want a phone go look for a Nokia 6120 or something. Mind you 6120 is more than phone too.

      With data usage on these mobile devices becoming more and more common, these things are more of an internet tablet with voice capability (vs the other way round).

  3. The carriers have won. by jacks+smirking+reven · · Score: 5, Insightful

    They've got the majority of America buying into the subsidy/contract system. The advantages of dropping $500 upfront on a phone aren't obvious to the layman phone buyer. Not when they get get an iPhone for $199 (despite the savings over time of going off contract).

    People here know the advantages (and a few here probably bought the N1 from Google) but I think that mindset is going to be hard to change without a drastic drop in the initial cost of the hardware.

    1. Re:The carriers have won. by Nerdfest · · Score: 5, Insightful

      If I ran the country (and I really think I should), carriers would not be allowed to bundle the phones. They can sell them with a monthly payment, but it must be separate from the cost of the plan, and in no way affect it. Bundling phones and locking people into long term plans discourages competition in a huge way. I'd like to see the carriers fighting for my business on a monthly basis, not every 2 or 3 years.

    2. Re:The carriers have won. by teg · · Score: 3, Insightful

      If I ran the country (and I really think I should), carriers would not be allowed to bundle the phones.

      Norway has a mobile market that works a lot better than the US, and here are a couple of key reasons why:

      • One common standard - GSM. This ensures competition, because a phone is compatible with all mobile operators. Thus, you get plans with and without subsidies ("bring your own phone"). In the US, you have different standards which makes switching operators harder
      • After the carrier subsidy period is over, they are mandated by law to unlock your phone if you ask. The phone is yours, you paid for it.
      • For consumers, the maximum contract length is 12 months. For businesses, 24 months. This typically means that the monthly rate go down after this period, as you could unlock it and leave otherwise
      • There also has to be a possibility for the customer to terminate this contract earlier, by paying a prorated fee.
      • You have plenty of Mobile Virtual Network Operators, which increases the competition. As a condition of using a limited, public resource the mobile network operators have to accommodate them.

      Competition is good, but sometimes you need to regulate to ensure a free market.

  4. Obligatory Blade Runner Reference by morari · · Score: 4, Funny

    Google has announced that it will close its online cell phone store and no longer sell the Nexus One smart phone directly to consumers.

    This was not called execution. It was called retirement.

    --
    "He who can destroy a thing, controls a thing." --Paul Atreides, Dune
  5. Re:It never should have sold one in the first plac by Anonymous Coward · · Score: 4, Informative

    Bosh. I paid for my Nexus One outright, and I probably wouldn't have even looked at it if I had to stop in at one of the phone stores. Those places are sleazy.

    T-Mobile has month-by-month rates. A little more pricy, sure, but you are able to switch carriers at any time. Works for me.

    It's unfortunate that Google is throwing in the towel so quickly. They're spending fortunes on ads, right now, they must have the money to spare. I don't think they've considered what they're doing.

    But I do love my Android phone. It could stand minor hardware tweaking. The software resources are phenomenal.

  6. Re:While android is leading iphone by the_womble · · Score: 4, Insightful

    The cellphone vendors will also be far happier to use Android if Google is not competing with them.

  7. Someone needs a history lesson by cybereal · · Score: 4, Informative

    I'm not sure which revisionist idiot informed the general OSS/Google fanboy world that selling unlocked phones directly to consumers was somehow innovating. Nokia has been doing this for years. I bought my last Nokia phone, the E70, well before even the iPhone was out directly via Nokia's website. You can still buy many Nokia products this way, including the venerable N900.

    The prices may not always be the very best you can find but at least they are a trusted source.

    --
    I read the script, and I think it would help my character's motivation if he was on fire. -Bender
  8. Re:Google never stopped selling it's own phone... by catbutt · · Score: 3, Insightful

    Although you could say the same about the iPhone and Apple, since FoxConn manufactures that (and lots of other companies make the various components).

    Google had significant design and engineering input into Nexxus One -- probably not as much as Apple has over iPhone, but still. Many if not most American tech companies outsource their manufacturing. If Google determines the specs and puts its brand on Nexxus One, in many senses that makes it "it's own" phone.

  9. This is why by Gunegune · · Score: 5, Insightful

    "Brick and Mortar" stores aren't going anywhere anytime soon. While there are many people who make almost all their purchases from online retailers, I find that most people would rather go to a B&M store for a purchase.

    All of my friends and relatives make their purchases at B&M stores because they don't have to wait or pay for shipping, they can physically "preview" their purchase, they can pay in cash instead of a paying with a credit/debit card, and it's far easier to make a return on an item. The only reason I've known them to make an online purchase is for a SIGNIFICANT discount (books, hardware, etc.), though, many B&M stores have become very competitive with online retailers.

    NOTE: I am referring to the purchase of physical items in my comment. Most of my friends make software purchases online (i.e. Steam).

  10. Even More Plus by tepples · · Score: 4, Informative

    Wait, what savings do you get over time from going off contract?

    Unlike AT&T, T-Mobile has a discount if you buy your phone up front.

  11. Not a failure in one aspect: Unlocked by Rog7 · · Score: 3, Insightful

    As a high-profile unlocked phone, the Nexus One has seemed to have had an effect on carriers here in Canada.

    Bell, Telus and Rogers have all been friendly about just putting a SIM card into the Nexus One and using it. I don't know if it's been an official policy at these carriers or not, but previously getting an unlocked phone onto anything but prepaid has been a pain, I was often met with resistance at the stores ("Oh no, you can't do that").

    Now, even with other unlocked phones, the stores have been a lot more receptive about getting you on their network.

    It may not have sold in spectacular numbers and many consumers have no clue it exists, but the reps in the stores know this phone very well.