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Users Report Foul Play In App Store Rankings, Purchases

An anonymous reader writes "Two iPhone App developers have spotted what appears to be a hacking of the App store rankings by a rogue developer. The rankings in the books category of the US iTunes store features 40 out of 50 apps by the same app developer, Thuat Nguyen. What's more concerning is that it seems individuals' iTunes accounts have been hacked to make mass purchases of that one developer's apps." Among the comments attached to the linked story is one which suggests the security problem may lie elsewhere.

44 of 144 comments (clear)

  1. Hrm by therealobsideus · · Score: 4, Insightful

    Perhaps this is just another reason why I don't use iTunes. If I like an artist I download, I'll buy their CD - if not, I delete it. And makes it much easier to convert a CD to ogg or flacs than with a lot of their Apple's AAC crap.

    1. Re:Hrm by Anonymous Coward · · Score: 2, Insightful

      Jobs doesn't care as long as he can by another yacht. Someone will mod this troll because they are an apple fanboy. But the truth is he is as unscrupulous as Balmer, Larry Ellison, and a world of corporations and lawyers. Apple, just like the rest, will only do as little as they need to as long as they have a bunch of sheep willing to buy whatever he trots out on stage next.

    2. Re:Hrm by socceroos · · Score: 5, Insightful

      Meh, every online store is going to have its weaknesses. Unfortunately, most of the time, the greatest weakness is the users themselves.

      Not trying to justify iTunes - I hate it. Just saying that I doubt its any more 'hackable' than the next online store.

    3. Re:Hrm by dlanod · · Score: 4, Informative

      I do use iTunes and the level of reviews are generally so crap as to be useless anyway. They tend to either be "this crashed on me once, 1 star" or "AWESOME!!! 5 stars!". That's not even mentioning the frequent "I don't want to buy this app because it looks crap, 1 star" reviews that seem to pop up and aim to be even more useless.

    4. Re:Hrm by Anonymous Coward · · Score: 5, Insightful

      Not liking assholes and viewing greed as a negative human quality doesn't necessarily make one a communist.

    5. Re:Hrm by whisper_jeff · · Score: 3, Informative

      Perhaps this is just another reason why I don't use iTunes.

      Do you pay for everything with cash? And, I mean _everything_. No, really - you do realize that this situation is not unique to iTunes, right? Hackers could go after your Amazon account, your Hydro account, or even your bank account. If the information is stored on a computer, hackers can (and have) found ways to go after it. It is not unique to iTunes.

      If you don't like iTunes (as you clearly don't), just don't use it because you don't like it - there's no need to make up excuses. Otherwise, back it up and cancel your bank account and start paying for everything by cash. (*)

      *I've heard of some people, who were sufficiently concerned about their information getting into the wrong hands, who do exactly that. It's a bit extreme, in my opinion but they at least put their money where their mouth is, so to speak.

    6. Re:Hrm by Anonymous Coward · · Score: 3, Funny

      You must not be from America.

    7. Re:Hrm by sortius_nod · · Score: 3, Insightful

      Exactly.

      It's kind of like blaming Blizzard for people's WoW accounts getting hacked. Your account has something someone wants, they'll try to get it. If you use weak passwords, well, no one's fault but your own there.

    8. Re:Hrm by Mitsoid · · Score: 5, Informative

      Other problem with iTunes,
      "All sales are final."

      From Terms and conditions, security section:
      "You are entirely responsible for all activities that occur on or through your Account, and you agree to immediately notify Apple of any unauthorized use of your Account or any other breach of security. Apple shall not be responsible for any losses arising out of the unauthorized use of your Account. "

      So better hope something else protects those people harmed, as I don't think California law (The "fall back" for iTunes T&C) will help much if a hacker steals $100-300 from you from another country.

      Glad I stopped storing my CC info with iTunes after they pulled products I paid for from the store and wouldn't let me re-download. They may have nice hardware, but their policies are horrible for end-users.

    9. Re:Hrm by Mitsoid · · Score: 4, Insightful

      Except Blizzard has a track record of account restoration and decent customer service in this area.

      In reality, most of the time it's neither party's fault -- The recent Adobe Flash exploit hurt a lot of people as they targeted flash advertisements for wow websites... even legitimate websites could be infected as they have to show advertisements to stay in business.

      Thankfully, Blizzard realizes that blaming end-users when a large, large percentage did not 'ask' for it, only costs the company money in the end when users stop using their service.

    10. Re:Hrm by Compholio · · Score: 2, Insightful

      But corporations have a right to make profits!!! The public good is just a concept after all, so it can't have any rights.

    11. Re:Hrm by BasilBrush · · Score: 3, Informative

      That's not even mentioning the frequent "I don't want to buy this app because it looks crap, 1 star" reviews that seem to pop up and aim to be even more useless.

      It would be pretty pointless mentioning them because for at least two years it's been impossible to review/rate an app unless you've actually bought it.

    12. Re:Hrm by am+2k · · Score: 2, Interesting

      If you hoard all your wealth in cash at home, there's a big physical security issue you have to worry about. It might not happen from a far-away country, but it's even more untraceable.

      With the existence of the key bumping method, I'm actually more worried about that than online security.

    13. Re:Hrm by jrumney · · Score: 4, Informative

      Let your credit card company fight that fight. They are obliged to refund you, and have bigger pockets for lawyers to make Apple accept liability for its own security problems.

    14. Re:Hrm by LoRdTAW · · Score: 2, Informative

      Like the poster above said, sometimes its neither. My brothers Gmail was hacked during the big Chinese Google hacking debacle. His WoW account was then compromised. Thankfully he has a G1 phone and saw the change password notification email on his phone and put a quick stop to it. Blizzard restored everything and he now has the little FOB thing with the LCD screen. And he changed all his account passwords (he uses very strong completely random passwords). Hasn't had a problem since.

    15. Re:Hrm by Mitsoid · · Score: 2, Interesting

      Unfortunately the Federal Trade Commission, through the Fair Credit Billing Act, and Electronic Fund Transfer Act, Provide you only so much protection.

      Lets say, BEST case scenario, you receive an e-mail from itunes saying you just purchased $45 in items, you immediately call your card company and suspend the account.

      You are still responsible for your entire purchase. The FTC Will not force your card company to refund you (Letter of the law does not require it). If you notify your card company you are responsible for the first $50 in charges -- YOUR CARD COMPANY MAY be kinder, but the LAW does not require it. If you already owe them money or are not in good standing they may not care to be kind to you.

      Now, I can call Apple and dispute the charge too right? Wrong. Apple's website clearly states
      "35. OTHER TERMS AND CONDITIONS [...] No Apple employee or agent has the authority to vary any of the Service's Policies or the terms and conditions governing any sale. "

      So your only hopes? (Based on basic consumer protection laws and store policy)
      1) Your card company decides to be nice
      2) Enough BAD PR is made of the issue that Apple is forced to do something at a corporate level (as no one you'll ever reach by phone can help you)

      Important note: I'm not a lawyer, there may be another law that protects you as it's done in cyberwebs, however what state does that law operate out of? do they have rights in China? Russia? Africa? Europe? for a $50 charge?

      Final note: IANAL, there may be cyber laws that also factor in here. However, Apple policy, and current basic consumer protection laws involving credit/debit cards don't protect you from these small purchases like these.. you're still responsible to pay for them legally (as far as I can tell)

    16. Re:Hrm by shutdown+-p+now · · Score: 2, Informative

      I do use iTunes and the level of reviews are generally so crap as to be useless anyway. They tend to either be "this crashed on me once, 1 star" or "AWESOME!!! 5 stars!". That's not even mentioning the frequent "I don't want to buy this app because it looks crap, 1 star" reviews that seem to pop up and aim to be even more useless.

      As a side note, that's almost exactly like in Android Market - with the sole difference that you can't write a review there without installing the app, so you don't have "didn't buy, 1 star". The rest is spot on.

    17. Re:Hrm by shutdown+-p+now · · Score: 4, Insightful

      I fail to see what relevance Apple (much less Steve Jobs personally) has here. This is about hacked user accounts. This kind of thing is an unfortunate fact of life, keeping in mind that social engineering attacks take up the majority in security breaches. There's only so much Apple can do to mitigate this, and I don't see that they missed anything.

      Heck, if anything, Apple's "walled garden" model - for all my dislike of it - is most efficient at dealing with these kinds of abuses. When malware authors have to go to the effort of hacking user accounts to get their crap shoved at users, you know they're tight against the wall already. In comparison, with Android, you just call yourself "Googe" (note spelling) and upload your malware directly.

      (How do I know it's malware? I haven't installed it, of course - but when all their apps, including a non-multiplayer five-in-a-row game, request "full network connectivity" and "location information" permissions on install, you know something's fishy; the fake company name is just icing on the cake.)

      The irony is that I can't even use Market feature to report it as malware, or at least write a 1-star review with a warning, because you can only write reviews/complaints once you install the app...

    18. Re:Hrm by winwar · · Score: 2, Informative

      "You are still responsible for your entire purchase. The FTC Will not force your card company to refund you (Letter of the law does not require it). If you notify your card company you are responsible for the first $50 in charges -- YOUR CARD COMPANY MAY be kinder, but the LAW does not require it."

      You might want to read the FTC site. Your liability is zero if the charge involves your CC number rather than your actual card.

    19. Re:Hrm by Mitsoid · · Score: 2, Interesting

      And quick follow up to my post:
      You have 2 business days from the time Apple sends you an e-mail to notify your bank/credit provider.
      After 2 business days from the e-mail, you are liable for $50 if you linked a credit card, and $500 if you linked a debit card.

      You *may* have additional protections depending on your issuer, however expect none, go remove your credit card info from apple's server now, change your password, and wait until you need to do another purchase to put it back on at least.

      Footnote: 2 days from when apple sent you the e-mail is simply because there's no 'grey area' in this case.. If you read your e-mail and find out 5 days after the fact, you now may have to 'prove' that fact to your debit card company to fall in the $50 bracket.

  2. Fowl Play by brianwells · · Score: 5, Funny

    The only fowl play I've found so far is Angry Birds.

    1. Re:Fowl Play by noidentity · · Score: 2, Funny

      Just wait until a bunch of twits tweet about it, then it will be full of fowl.

  3. it's a new Service "iBuy" by s0litaire · · Score: 3, Funny

    Guys this is apple! So it's not a hack or flaw!

    Apple is taking the hassle of you actually wanting to buy things. Let Apple (Or un-approved 3rd party) decide which apps you're going to buy...

    --
    Laters Sol "Have you found the secrets of the universe? Asked Zebade "I'm sure I left them here somewhere"
  4. Possible details from AppleInsider by immaterial · · Score: 5, Informative

    Last month, a user posted a forum comment stating, "I am going to tell you the truth about what has been going on with your account." The anonymous user then explained, "let’s say you are a Chinese guy or girl with an iPhone or iPad and you want to get some music, movie or app. How you do you do it? You go to http://www.taobao.com/ The (by far) largest online market in the world and type iTunes in the search bar. Immediately you will be presented with a list of more than 7,000 items.

    "You want to save money, so you filter the list to show only items under RMB25.00- (US $3.60) and still you have more than 3,600 offers. So you pick some one at random like, as an example, this one: http://item.taobao.com/item.htm?id=5516054242. You open the online chat and you transfer him RMB22.00 (US $3.20). He ask you in the online chat to provide a new iTunes account name and password, and you comply: User: qiuwge3foe3333@yahoo.com Password: qwer34567

    "He asks you to wait 10 minutes online. He has already a number of user accounts under surveillance, so he enters in the iTunes account of his victim, change his/her username and password to the one you provided, and come back to ask you try it and approve the transaction so Taobao.com releases his money. Even if you cant read Chinese you can see very clearly in his item description that this account will not last more than 24 hours (the time for his victim to see the charges mounting and then cancel the credit card).

    "He claims that he selects 'his' accounts so you can drain at least US $250.00 from them before they get cancelled. He urges you to be fast and buy and download as fast as you can. Start immediately! Keep the download going on for the full 24 hours! There is no warranties on how long it will last! Because he already changed the username and password, the victim can’t stop you.

    More details here though so far there's no explanation of how the accounts are getting hacked.

    1. Re:Possible details from AppleInsider by girlintraining · · Score: 2, Insightful

      More details here though so far there's no explanation of how the accounts are getting hacked.

      It's not hard to guess: Average people use the same password for just about everything, or simple permutations of the same password. Get access to any source that the user entered a password for, gain access to everything else.

      --
      #fuckbeta #iamslashdot #dicemustdie
  5. Jobs answer by Exitar · · Score: 2, Funny

    Just avoid hold it in that way.

    1. Re:Jobs answer by Ethanol-fueled · · Score: 2, Funny

      What happen? Did Apple set you up the bomb?

      Main screen turn on.

      You have no reception make your time.

  6. Sounds like phishing... by maccodemonkey · · Score: 4, Insightful

    Any bets? Sounds like there were suddenly a bunch of phished accounts that got "activated."

    1. Re:Sounds like phishing... by gsgriffin · · Score: 2, Insightful

      Yep. Email for you: "Secure your iTunes account now...All iTunes customers are encouraged to log on to their account and change their passwords now. CLICK HERE TO GO TO THE SECURE WEBSITE. Enter your personal info and we will make sure you are protected...blah blah"

      I hate to think that 20 years from now we will still have people all around the world falling victim to phishing. Everyday I get princes and princesses from all around the world that need my help in transferring millions of dollars to the US. Every time I delete the email, I think, "lots of people are falling for this today and losing their money....sad!"

      --
      jsut athnoer menagiensls ltitle psrhae for you to dcoede. Why do we wtsae our tmie dnoig tihs?
    2. Re:Sounds like phishing... by hedwards · · Score: 2, Informative

      Eh, not just that, I got a call the other day from US Pharmacy, wanting to know about my Xanax prescription. I don't take Xanax and a quick google revealed it to be a phishing scam wherein they eventually ask for your CC number to supposedly look up the account information. Of course, I hung up when he wouldn't admit that I don't have a prescription for that from them.

  7. Re:Timing is everything by noidentity · · Score: 2, Informative

    Oh, and it's a holiday in part of North _America_. That doesn't mean it's a holiday in the rest of the world. Just FYI.

    Refined that for you.

  8. easy shot by Anonymous Coward · · Score: 2, Funny

    They're buying it wrong. They shouldn't buy it that way.

  9. Re:The hell? by Inf0phreak · · Score: 2, Insightful

    If you know how the name Nguyen is supposed to be pronounced, you'll be completely blind to the second half of this attempted joke ("attempted joke"---almost sounds like a crime, doesn't it?)

    --
    ________
    Entranced by anime since late summer 2001 and loving it ^_^
  10. You've been Steeved! by Animats · · Score: 3, Insightful

    Other problem with iTunes, "All sales are final." .... From Terms and conditions, security section: "You are entirely responsible for all activities that occur on or through your Account, and you agree to immediately notify Apple of any unauthorized use of your Account or any other breach of security. Apple shall not be responsible for any losses arising out of the unauthorized use of your Account. "

    That's so Steve Jobs.

  11. Use temporary credit card numbers online by perpenso · · Score: 4, Informative

    Some banks / credit cards allow you to generate temporary credit card numbers with a limit that you specify. The ones I've seen in use also tie themselves to the first vendor they are used with. The temporary credit card number is effectively an alias for your real number. Personally I think these temporary numbers are far better to use online than a real credit card number.

    --
    Perpenso Calc for iPhone. Classic Scientific and HEX functionality plus RPN, fractions, complex numbers, 32/64-bit signed/unsigned bitwise operations, UTF-8, IEEE FP decode, and RGB decode with color preview.

    1. Re:Use temporary credit card numbers online by noidentity · · Score: 5, Informative

      BTW, Slashdot has an automatic signature feature, which gives you two benefits: you don't have to add it manually after each post, and those readers who aren't interested in the clutter of signtures can turn them off. When you add it manually, you annoy the latter group.

    2. Re:Use temporary credit card numbers online by perpenso · · Score: 2

      I apologize, I didn't know about the built-in functionality.

  12. Re:Unpossible! by Kitkoan · · Score: 2, Informative

    Ignoring the 'X OS is more secure then Y OS' debate, nothing is immune to being hacked. It just takes times and a desire. Like every system, if someone wants to break into it enough then they will find a way. Something like this would have been a targeted attack which pretty much makes any normal security moot since the way it was done would have been unique to this system. Its a tailor-made attack and nothing short of disconnecting the iTunes server could have prevented it.

    On a side note though, it was an interesting move for them to do this on a long weekend since it's the 4th of July holiday weekend in the US and since this is a US company they no doubt have a lot of their staff off so they can enjoy the holiday. Least amount of physical presences and security to watch out for such an attack. Tomorrow might be one hell of a day at the office for Apple though.

    --
    Attention... all grammer nazi"s! Is they're anything; wrong with: my post,
  13. big mistake in the first place by SethJohnson · · Score: 2, Interesting

    It does deserve to be noted as a colossal mistake to have allowed reviews by people who hadn't even downloaded a given app.

    When SuperMonkeyBall was released, there were over 3,000 reviews. The average star rating was a high 4. I paid $9 for it and found out it was a horrible port with horrible controls and actually sucked. Then I read the reviews and they were mostly from iTunes users who were fans of the console version of the game and wanted to mouth off about how great it is. Few of them had actually played it on the iPhone.

  14. Occam's Razor by webdog314 · · Score: 4, Insightful

    After reading the article, the other linked article, and the comments posted on the linked site, I have to ask what's more likely here: that approximately 30 people out of 100+ millions of iTunes users have infected systems with key-loggers and were phished, or that the App Store has some huge security problem?

    Just saying.

  15. I've said it before.. by crossmr · · Score: 2, Interesting

    Apple doesn't care. Even if it was 100% their problem.
    They don't care.
    There are currently apps on the app store which are fake. They aren't as described. I grabbed one of them when they had a "Free" day. They're described as epic stickman fighting games. But the screenshots bear no resemblance to what the description is and feature no UI. They're filed under games, but feature no gameplay. They are all the same 4 low res stickman videos they pulled off some site.
    There are several copies of this app with different names. They've all been reported multiple times but apple has not removed them, made them change the description or even categorize them appropriately.

  16. Could it be? by masterwit · · Score: 2, Interesting

    I be some user just entered
    <script>
    before a comment.
    Control the content you control the users, right?

    --
    We should start a new Slashdot and return control to the geeks. It actually wouldn't be that hard to get some users to
  17. Re:PICNIC Problem by twidarkling · · Score: 2, Funny

    If your password is "!!Hell0Kitty77KeRt*?Captain"

    HEY! Where'd you get my password?! Dammit. I knew I should have gone for Sailor Moon instead of Hello Kitty.

    --
    Canada: The US's more awesome sibling.
  18. Re:Ratings? by delinear · · Score: 3, Interesting

    Ratings on the Android market place seem to be even worse than those described above for the Apple app store. I frequently see people giving apps one star because it crashed on their phone, even though their phone is often either not on the supported list (usually because it lacks the resources to handle said app), or even if the developer specifically states that it doesn't work on handset X for reasons a, b and c. Alternately I see spammers everywhere giving five stars but not because they've even used the app, just because they want to post a link to their website in the comments. I'll always use proper app review sites to determine which apps are actually worth using - the reviews on the market place are worse than useless.

    In fact, the whole filtering of the market place is one of the few disappointments with my HTC - I don't know if this is because people are expected to go online to search, but there are just too few options. I can either search on top rated (which is split into paid and free, but is rubbish for the reasons I've already stated) or "just in", which I assume is ordered by timestamp, but is a mix of free and paid and seems to be useless anyway because it doesn't order by the original release date of the app, but rather by the last version update - so you end up with the position that apps are being updated several times a week, I don't know if this is a cynical move to stay at the top of the "just in" list or if these apps really are being updated for the better, but either way it has the same result on finding anything.

    And don't even get me started on the millions of useless screensaver/wallpaper/soundboard/etc apps. Why release one app which allows users to select from 1,000 different wallpapers using a web service when you can just package them as 1,000 different apps each with only 1 wallpaper and flood the hell out of the market place? Ugh, indeed.