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Proximity Sensor Presents Latest iPhone 4 Issue

tekgoblin sends news of the latest iPhone 4 glitch being reported in user forums and elsewhere: the phone's proximity sensor seems not to be detecting nearby faces, as it is designed to do, in order to deactivate the screen during a call. The result is often unintended input. "On the iPhone 3GS, the proximity sensor was located to the left of the earpiece speaker. But that space on iPhone 4 is now occupied by the front-facing camera, and the proximity sensor is above the earpiece. What's not clear is whether the iPhone 4 screen's misbehavior is due to the new location of the sensor, or it's because Apple tweaked the sensor's responses in [some] way."

32 of 446 comments (clear)

  1. Next please! by LostCluster · · Score: 4, Insightful

    Add this latest story to the antenna issue, and it's looking like Apple shipped a rotten one. You can't have a big win every time without some risk of losing once in a while. Be glad if you're holding on to an iPhone 3G(s) from last year... you got most of the good features from the new operating system while the new hardware doesn't seem ready for prime time. Give them a year to fix the problems, and we'll wait for the iPhone 4G...

    1. Re:Next please! by CAIMLAS · · Score: 4, Insightful

      I'm sorry, wait a year?

      If I get a defective product, it means one of two things:
      1) I return it
      2) If there is no way to return it within reasonable time and/or they refuse to repair the defects (significant, if advertised features don't work at all), I file as part of a class action suit

      In what world does a person not do one of the above when spending hundreds of dollars (or more) on a product - particularly a luxury product?

      A year is a significant period of time, particularly in technology. They don't get a year to fix functionality issues (and make them available to the user): they get months of first public outcry. That timeframe is less, if it makes the device close to useless.

      As for "win big every time without some risk of losing once in a while"... what do you think Apple is doing, playing the lottery? No, they're offering the (supposedly) 4th revision to their popular product line. A popular product line does not get "rebuilt" or "redesigned", it gets gradually upgraded. There is no excuse for this - and it was no doubt caused by some idiotic designer. (So much for the misnomer "Apple designs good hardware." Say what? Then why is the hardware made by everyone else, at the same price range and often lower, designed significantly better?)

      I'm not sure what a person is supposed to get when being an Apple customer these days that they can't get elsewhere, better. In the 1990s, it was pretty clear. Now, their desktops are the same architecture, based on the most common non-Windows OS (many variants of which are free), with inflated prices. Their other offerings are supposedly superior in many ways, but only because they're shackled to their worst fault - the Apple App Store.

      How in the world Apple released such a half-baked platform with a supposedly superior OS is beyond me. The superior OS makes sense - the inferior hardware does not. Just confounding. Pretty much everywhere else, the situation is the reverse: good/better hardware, with not-so-great software. Hell, even the various WinMo/Android/etc. makers manage to do that without much issue.

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    2. Re:Next please! by LurkerXXX · · Score: 4, Insightful

      Does Honda tell you you shouldn't hold the steering wheel at 10 and 2 because it doesn't run well that way?

    3. Re:Next please! by linumax · · Score: 4, Insightful

      Be glad if you're holding on to an iPhone 3G(s) from last year... you got most of the good features from the new operating system while the new hardware doesn't seem ready for prime time.

      Cross out 3g from that. My 3g with the measly 128MB of RAM (compared to 256 and 512 on 3GS and iPhone 4 respectively) runs extremely slow after update to iOS4. When noted this on the Apple forums I was told that technology doesn't wait for my old phone and I should upgrade and pay good money if I expect a nice phone. My 3g is less than two years old. In return for this slowdown, the only useful features that I have got are folders and multiple exchange accounts. Nothing else. Apple didn't just fail at design of the new iPhone, but also abandoned previous generations with the iOS upgrade.

    4. Re:Next please! by Nysul · · Score: 4, Insightful

      Every phone model has some problems, if you doubt this head over to the nexus one forums. I don't have any problems with my iphone 4, other than the low volume of the phone in general and that it feels way too fragile and I hope I don't accidentally break it. Heck HTC didn't even ship decent video drivers for the AT&T Tilt (it actually ran slower than previous models), the HD2 has audio/video sync issues, the nexus one/HD2 has a pink camera issue, and I'm sure the Incredible and Droid have their own problems.

    5. Re:Next please! by Osty · · Score: 5, Interesting

      Unfortunately many 3G and 3GS phones have trouble upgrading to iOS 4. They upgrade just fine, but then can no longer connect to the cellular data network and lose visual voicemail and MMS (phone calls and text still work). I'm surprised this story has slipped under the radar so far, since it's impacted a lot more people than the iPhone 4. There's still no official fix other than resetting your phone to factory and not applying previous backups to it ever again, but there are several community fixes of greater or lesser value (some only fix cellular data while leaving MMS and VVM broken, but the correct fix is to delete a specific file from your backup that contains the corrupted APN, reset to factory, and then reapply your modified backup and ignore the error when iTunes complains about not completing the backup).

      Apple really seems to have fucked up this time around.

    6. Re:Next please! by sqrt(2) · · Score: 3, Interesting

      I'm in the same situation. iOS 4 has noticeably slowed down my 3G. My contract won't be up until early 2011, so I don't even have the option of buying an iPhone 4 for less than full retail price ($600 or $700) so I am stuck with a 3G until then. I try to look on the bright side, that when I get the chance to upgrade again I will get the next version after the iPhone 4, which will probably fix all the problems people are having. Until then, I'll suffer through the plain black background and no multitasking.

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    7. Re:Next please! by rjch · · Score: 4, Insightful

      Who cares? It's his product! I wanted an espresso machine mounted in my dashboard, but nooooo, Honda had to have it their way, and only give me options they wanted me to have.

      There is a slight difference. Honda won't stop you mounting an espresso machine in your dashboard after you buy the car. Apple refuses to allow 3rd party addons that it hasn't approved.

    8. Re:Next please! by LynnwoodRooster · · Score: 4, Insightful

      The difference is that Honda will not sue you for mounting an espresso machine to the dashboard, and you don't have to go to a Honda dealer to buy new tires. After you buy it, it's your car, not Honda's. Stevie thinks differently.

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    9. Re:Next please! by LynnwoodRooster · · Score: 3, Informative

      In pretty much every country that I know of, Honda cannot revoke the warranty on my car if I install an espresso machine, or use Goodyear tires. My engine and suspension are still under warranty as long as I use tires of the correct size...

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    10. Re:Next please! by TyFoN · · Score: 4, Insightful

      The funny is that the policies of a company leaves you with a crippled and slow device and you decides to wait for another version of the product and not switch to a competitor.

    11. Re:Next please! by Dr+Max · · Score: 3, Insightful

      Is any one else sick of people telling them apple reinvented the smartphone industry. They copied the pocket pc phones, and those phones were going to get smaller, sleeker and more functional no matter who else got into the game.

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    12. Re:Next please! by beelsebob · · Score: 4, Insightful

      and users are totally capable of installing something and seeing if it works themselves

      The number of people who end up with a shit ton of trojans all over their computers because they wanted some smilies is good evidence that you're talking bollocks.

    13. Re:Next please! by JohnnyBGod · · Score: 3, Insightful

      Of course you can't avoid hardware becoming obsolete. What you can avoid, however, are companies that actively make your old hardware obsolete.

  2. I've experienced this... very annoying. by PatHMV · · Score: 5, Informative

    The antenna issue hasn't bothered me a bit. But this problem affects me every day. Since I got my iPhone, I haven't had one day where at least one call wasn't accidentally disconnected, muted, or interrupted by touchtones as my ear hit various buttons on the keypad. There are a couple of workarounds (use the earphones, or lock the keyboard), but those take time to establish at the beginning of the call.

    My bet is that this can be fixed with a simple software update, but I really don't see how Apple could possibly not have found this issue in their testing. Some reports I've seen suggest that the problem goes away if you put it in a case of some sort, so maybe Apple only tested it with those silly cases that made it look like a 3G when they sent it out in the wild for testing, and the case kept it from having the problem.

    And it seems to me that they could combine the proximity sensor input with the accelerometer and gyroscope inputs. When you hold the phone within a certain range of angles AND the proximity sensor reads X, then turn off the touchscreen.

    1. Re:I've experienced this... very annoying. by quickOnTheUptake · · Score: 5, Funny

      My other workaround is just pressing the home key and opening Notes or some other simple, quiet app; that way it doesn't really matter if any keys are pressed.

      And people say Linux isn't ready for mass-consumption.

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  3. So much for Apple's 'flawless' execution by bogaboga · · Score: 4, Insightful

    I think I have had enough of Apple at this point. I can guarantee that I will jump ship to HTC's EVO phone by December this year.

    Now let's wait for the Apple fanboys who will see no wrong on Apple's part.

  4. Re:iPhone 5 ... by Anonymous Coward · · Score: 5, Funny

    Will Apple offer a free

    lol good one

  5. Re:R&D by Anonymous Coward · · Score: 5, Insightful

    ...suggests that they depend on heavy marketing and legal scare tactics rather than good engineering practices to sell a product.

    Yes, the iPhone, and indeed Apple's entire product line, clearly demonstrates that their engineering is far behind the competition's.

    Let me guess, you don't regularly use an iPhone or an Apple computer or OS X? But you don't want to be left out of the fervent Apple backlash that's taken over /. as of late.

    I had the original iPhone, and it was an exceptional work of engineering. I recently upgraded to the iPhone 4, and it again seems like an excellent work of engineering. I'm only speaking from personal experience, but I haven't had a problem with the antenna or a single dropped call to date. The huge success of the iPhone has placed it under an intense spotlight, and as it's the current "king of the hill," everyone's out to expose its blemishes and blow them out of proportion. As such, these critiques need to be taken with a grain of salt, and given time to see if they represent real issues among users, or anti-Apple fud.

  6. Users have got it wrong... by bogaboga · · Score: 4, Funny

    ...and here's why: -

    When it come to the iPhone, folks at Apple haven't told us how not to hold it wrong...so let's wait for Steve's instructions.

  7. And mass unjustified mass hysteria spreads... by aussersterne · · Score: 4, Informative

    I now have an iPhone 4. Before that, I was a 3GS user. Before that, Palm Centro, Treo 680, and Treo 650.

    All I can say is that I have absolutely no complaints. Phone gives better audio quality and apparently better signal strength than my 3GS, which also rarely dropped calls and generally had little trouble accessing the 'net even though I live in NYC and supposedly ought not to have even been able to place a call, period.

    I haven't had any issues with the proximity sensor, any issues with signal loss/degredation, etc. No yellow spots, beautiful screen. The device works better than just about any other electronics device (save the 3GS) that I've bought in the last few years. It seems to me that people hold Apple to impossibly high standards compared to other electronics vendors. Few devices or even major computer items (printers, laptops, monitors) I've bought over the last few years have been defect free. Every single one of them has had issues. Many I've exchanged several times trying to get a "good one" (for example, Kensington Expert Mouse with misaligned laser so that motion isn't properly detected, or AOC LCD monitor with control panel buttons that don't register presses).

    People only get into "OMIGODSCANDAL" mode when it's Apple for some reason.

    I'm happy to say that the two Apple devices I've bought (iPhone 3GS and iPhone 4) have satisfied me enough that I'm seriously thinking of getting an iPad (despite previously thinking I wouldn't) and making my next computer a Mac rather than a Thinkpad.

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    1. Re:And mass unjustified mass hysteria spreads... by Darkness404 · · Score: 4, Insightful

      People only get into "OMIGODSCANDAL" mode when it's Apple for some reason.

      Because its only Apple who seems to think that their products are flawless. Its only Apple who takes design over practicality. Only Apple would have designed the Apple III the way it was, and it was probably only Apple (well, cheap Chinese counterfeits aside...) who would design a product like the iPhone 4 and then say to your customers you are holding it wrong.

      Its only Apple who thinks that one product can be perfect for everyone, from the serious developer and power user to Joe Six-Pack. Other companies diversify to give each niche their own product at cheap price points.

      Yes, occasionally Apple just -gets- something right, a lot of the ideas from the iPhone were great, the implementation wasn't as good, but the idea of a great browser, captive touch-screen, and multi-touch gestures were a great idea and truly helped make the smartphones of today what they are today. But other times their implementation is just dead wrong and Apple has to "backtrack" from earlier statements to get ahead you know things like there will be no SDK for the iPhone, no copy/paste, no multi-tasking, etc.

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    2. Re:And mass unjustified mass hysteria spreads... by lennier · · Score: 3, Insightful

      Its only Apple who takes design over practicality.

      There was a day when the word 'design' MEANT 'building things that solve practical problems in efficient ways'. You 'designed an engine' or 'designed a computer'. When you said 'design' it meant 'how a thing works'.

      Now it seems to be code for 'putting a thin layer of pretty looks on the top of someone else's actual engineering'. As in 'we need to update our phone's design - red with curved corners is so 2009, don't you think?' With the result that 'design' now seems to be the OPPOSITE of actual design: it doesn't think deeply about the purpose or materials of anything or its place in the world, it doesn't solve practical problems, at the very most it builds user interfaces - but more likely it doesn't even do that, just picks the shade of pixels on the .jpg on the skin on the theme pack.

      Can we please stop torturing the English language and get designers who know how to design things (and not just looks) again?

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    3. Re:And mass unjustified mass hysteria spreads... by kklein · · Score: 4, Insightful

      Its only Apple who thinks that one product can be perfect for everyone, from the serious developer and power user to Joe Six-Pack.

      See, I always read this on Slashdot, and then I read "I love my iPhone" everywhere else. I don't think Apple ever said they were to be all things to all people. They try to be the important things to most people. And that's how they succeed. They find out what people want to do, focus on those features and make them basically perfect and intuitive, and then disable anything that doesn't work right enough of the time or which gets in the way of the important things. I was sick of buying phones with feature lists the length of my arm--none of which worked reliably enough for me to ever really mess with them. With the iPhone, I actually use those things. I use them because they work. Every time.

      Finally, just to put this out there again: I live in Japan; I have had none of the signal/net-speed issues I hear about all over the internet. None. None. Never once a dropped call. It's not the phone; it's the network.

    4. Re:And mass unjustified mass hysteria spreads... by Moridineas · · Score: 4, Insightful

      So come on, what are the advantages? What is the reason people get so territorial whenever Apple is brought up?

      Why so territorial? If that's true I think it's probably because people who use Apple products tend to really like them. I really like my Macbook Pro laptop! When's the last time you heard someone gush about a Dell laptop? Obviously Apple is a favorite target of people who hate Apple (on eg Slashdot) and so it's not surprising that when people make statements like "The closedness, lack of features and general asshattery of Apple" when it's clear they know virtually nothing about Apple, that Apple users defend products they like.

      Read the power connector frontpage article on slashdot right now. How many people do you see saying "I LOVE my Dell power connector!" or "I would love to see laptop power connectors standardized on my Acer connector, it's great!" None. You see a crap load of people talking about how great Magsafe is though (and it is, it's great!). I think that sums up the situation really well...Apple designs things REALLY well. Apple software and hardware is full of little touches like that. OSX is a nice operating system that also happens to be based on a unix/bsd core, with full commandline, singleuser mode, etc. It's also got a really polished gui. The iPhone is a really polished phone that most people really seem to like.

      Really? You can't run OS X on any hardware, or at least any hardware that can run Windows? I didn't know this and if it's true, it's a huge weakness imposed by Apple to keep people who like OS X buying their hardware. If a Mac can run OS X, Win and Linux, then (barring artificial limitations) a computer containing the exact same hardware can surely do the same.

      Right, Apple limits OSX to only running on Apple hardware. Like I said, there IS a Hackintosh movement which while technically against licensing rules by Apple also seems to be utterly ignored by Apple. I've run 10.4 and 10.5 on generic PC hardware and it works very well. Since the base of OSX is open source, I even recompiled one of my ATA drivers to add support for an unsupported chipset. Not bad.

      The bottomline--Apple designs solid products. Apple designs products that people like. As I said before, you've got the time to spend researching parts and building computers--that's great, and it's fun, but I don't have that time anymore. OSX is -- and of course IMHO -- a far more polished operating system than Windows, the Linuxes, etc. That's why I'm reduced to buying Dell desktops at work and why I choose to use an Apple laptop as my main computer. I think most people who, for instance, try an OSX laptop for a month, understand this.

      I would never go so far as to claim that Apple products are for everybody though...I personally think it's great that there is competition.

  8. First gen Apple products by JYD · · Score: 4, Insightful

    Mark me as redundant, but haven't people learned already that first-gen Apple products are suspect to major flaws? (Even though iteration-wise, this is the 4th iteration of the iPhone, of course, realistically this is a Apple product with brand new hardware and design, akin to going from the PPC Powerbooks to the Intel Macbooks).

  9. Does this have anything to do with dropped calls? by cadeon · · Score: 3, Interesting

    I can't help but to think that this bug has more to do with dropped calls than the antenna- Screen doesn't go off, so your face hits "End" ... I can see how people would see that as a drop.

  10. Not just the iPhone by Andy+Smith · · Score: 3, Interesting

    I've got an HTC Desire and it too has a problem with your ear pressing on-screen buttons during calls.

    The screen can also be too sensitive to skin touches. So, for example, when the phone is in my jeans pocket, it responds to the skin of my thigh through the pocket lining. I've had to resort to the "drag your finger in a certain pattern" unlock mode to prevent the phone from making calls while it's in my pocket.

  11. Re:More? by Darkness404 · · Score: 4, Interesting

    Of course Apple is going to be scrutinized more than any other popular company because they limit their models to one or two. For example, lets say I want a Motorola phone with Android, I don't -have- to get a Droid, I can choose to get a Droid, Droid X, Backflip, Cliq, Devour or i1. A flaw that the Backflip has will probably not be shared with the Droid and a problem with the Droid might be addressed on the Droid X. Apple seems to think that their one phone is the phone for everyone and when it is not, people are going to attack them. Motorola isn't saying that all of their phones are for everyone, they make their own niches, someone who needs a high-end phone is not going to get a Cliq but rather get a Droid (X), someone who wants to get a smartphone on a budget also isn't going to buy the Droid X but instead might go for the i1.

    If Apple offered multiple products, they could escape scrutiny because there would be other products to fall back to if one product ended up being terrible and Apple would suffer minimal losses, but since they have a unified phone program, the flaws are much more pronounced.

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  12. Problem with restore from backup? by crossword.bob · · Score: 4, Interesting

    I have seen it written somewhere that the proximity sensor issue affects only those who did a "restore from backup" to transfer their settings from an older phone. I can't verify this beyond stating that, having read this, I activated as a new phone, the transferred settings manually. I have had no proximity sensor problems. Now before I get jumped on for defending Apple, let me just say that, yes, this is a problem, and they should sort it asap. But I figured I'd share a potential workaround in case it helps someone.

  13. Comment removed by account_deleted · · Score: 3, Funny

    Comment removed based on user account deletion

  14. just reset from settings/general by mikeskup · · Score: 5, Informative

    this seems to be an issue with ios4 (happens on 3gs also) to do with importing from old phone sensor settings on restore...

    after some searching found that

      the fix was to go into settings/general/reset all/ then it recalibrated the sensor....

    have had zero issues since

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