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Facebook User Satisfaction Is 'Abysmal'
adeelarshad82 writes "American Customer Satisfaction Index recently conducted a survey in which they found that even though Facebook is gaining popularity, they are doing a miserable job of keeping their users satisfied. According to the survey Facebook scored 64 out of 100 for customer satisfaction, which puts the website in line with the satisfaction rates for airlines and cable companies. The survey also includes other websites like YouTube and Wikipedia (which scored considerably higher) and MySpace, which came in slightly lower. (The survey did not include Twitter since many of its members access the site through third-party sites rather than Twitter.com.) The ACSI was founded at the University of Michigan's Ross School of Business, and is based on annual interviews with about 70,000 customers. The group has measured portals and search engines in the past, as well as news and information websites, but this is the first year the ACSI included social networking sites." UM professor Claes Fornell blogged: "Controversies over privacy issues, frequent changes to user interfaces, and increasing commercialization have positioned the big social networking sites at satisfaction levels well below other Web sites..."
If the user's ever satisfied, he'll stop clicking. Keeping satisfaction one click away seems to be Facebook's entire business model.
Give me Classic Slashdot or give me death!
"Customer satisfaction is a thing of the past. They should get over it."
Everybody gets what the majority deserves.
It took around 10 seconds to shoot down standard army targetting dummy.
If the laser tower can target the pilot in classical manned aircraft (and I bet it can), it's done in less than a second, even from quite far away.
In result, aircraft with any tranlucent windows seem totally unusuable for combat now.
Is it virtually impossible and totally unrealistic to assume that Google will keep my Gmail contact list private?
Demanding bounds on the data is not unreasonable. Expecting those demands to be acquiesced to without a single slip is ... unrealistic. Expecting privacy to be actually enforced out of the kindness of their hearts is a bit unreasonable. Having faith that all that private data will NEVER (even by accident) fall into the wrong hands once its out there is remarkably naive. Shit happens. Whatever happened to reasonable personal precautions about privacy on the internet (no physical addresses or phone numbers)?. Hell, if nothing else, Lamebook is rife with examples of how one weak link in your friendslist can humiliate the fark out of you by exposing private data. FB is a social disaster waiting to happen for so many indiscreet people that I'm amazed how well things have gone so far.
MySpace had low user satisfaction but high popularity. That's how Facebook took over. Now Facebook is MySpace and they have low user satisfaction but high popularity. They just don't know how vulnerable they will be when the next Facebook pops up.
Of course. No one can ever be satisfied. If they are, it must be because they are easily satisfied. Self-fulfilling cliches - the hallmark of religions down the ages. Moving goalposts and all that rot.
lol I'm sorry you didn't catch the irony of the statement, "satisfaction can be found with a drug injection" for surely a drug injection (such as heroin) is in no way satisfying: as soon as the rush is over, you need to find more to keep yourself up. How can it be called satisfaction if it is only temporary? As for consumerism, if you need to rush to the next shiny object to get your fix of happiness, that is not satisfaction. Satisfaction and happiness can only be found from inside, not from external objects and pleasures. Buddhism as a religion can help you reach this, but as even the Dalai Lama says, it is not the only way (although he feels it is certainly the best way).
*Yawn* Eastern mysticism is even more obscurantist than western religion.
Indeed. One time, a great king was traveling, and came across a wheelwright, and wondered how he was able to make such excellent wheels. The wheelwright said, "I can only tell you the dregs of my knowledge." The king, who was a forceful but not very forgiving chap, demanded he explain himself or forfeit his life. He said, "I can tell you the basic outline of how to make a wheel, but that is the least of my knowledge. The greatest of my knowledge comes from years of working with the wood, gaining a feel of how pieces fit together, knowing when things are just right. This cannot be taught in words, thus any words I say will only be the dregs of what I know."
In western culture, we have gone more of a dictionary approach, where we try to explain everything in words, which is nice when it works but there are some things that can't be expressed in words. I cannot tell you the exact muscles that must contract when you play the piano, but I can hear when you are doing it wrong when you play, and I can give you exercises to fix it.
Qxe4
Facebook allows you to communicate with almost anyone you have ever known, for free. Yeah screw them, they suck. This article is all over the web and it is worthless and meaningless.