Slashdot Mirror


Dell Drops Ubuntu PCs From Its Website

Barence writes "Dell has stopped selling consumer PCs preloaded with Ubuntu from its website, and doesn't know when they're coming back. A search for Ubuntu on the Dell UK website returns only one laptop — the Dell Latitude 2100 from the company's business range. Dell insists that it's continuing to sell Ubuntu systems, but only over the phone, and has no idea when — or even if — the Ubuntu PCs will return online. 'We've recently made an effort to simplify our offerings online, by focusing on our most popular bundles and configuration options, based on customer feedback for reduced complexity and a simple, easy purchase experience,' Dell told PC Pro. 'We're also making some changes to our Ubuntu pages, and as a result, they are currently available through our phone-based sales only.' The move comes after Dell put a page on its website advising customers only to go for Ubuntu if they were interested in open-source programming."

25 of 473 comments (clear)

  1. it doesn't make any sense because by BroadbandBradley · · Score: 4, Insightful

    Microsoft Windows is really so much harder to use than Ubuntu. Everything on Ubuntu just works, and you have to fuss with windows to get it to do what you want, keep it from getting a virus, hunt all over the web to get software updates.....

    I think the only reason Dell does this is because Windows is setup like a toll booth where you have to pay extra to get it to do anything useful or keep it running. With the Ubuntu Boxes they don't sell any add-on software because Ubuntu already has everything it needs to work.

    1. Re:it doesn't make any sense because by Anonymous Coward · · Score: 5, Insightful

      I think the only reason Dell ...

      Don't forget that computer retailers like Dell get paid a lot of money to pre-install bloatware, e.g. all those trials, links to subscription services, etc. Even if the customer never buys any of these, Dell doesn't get that money for Ubuntu PCs.

      Wouldn't be surprised if MS made an offer to "more prominently" position Windows or grant Dell some "MS premium platinum reseller" PR-badge either.

    2. Re:it doesn't make any sense because by loafing_oaf · · Score: 5, Insightful

      Dell could simply adjust the Ubuntu PC prices to compensate for the missing bloatware revenue. Of course, they probably would sell even fewer that way. But with Dell's just-in-time supply chain, it really shouldn't matter whether any particular models sell well because there's no inventory buildup or waste to worry about.

      As for Dell's claim of reducing complexity... it's a single link on the side of the page! At the risk of sounding cliche, I think it's more reasonable to assume that there is some supplier exclusivity contract in play from Microsoft.

      --
      Always someone has power over you. The thing to consider is this: Is the power good, or bad?
    3. Re:it doesn't make any sense because by couchslug · · Score: 5, Insightful

      Windows works for people who know Windows and have no need to invest time in anything different. The faults we find in Windows don't concern them enough to switch to something not Windows.

      --
      "This post is an artistic work of fiction and falsehood. Only a fool would take anything posted here as fact."
    4. Re:it doesn't make any sense because by IANAAC · · Score: 4, Informative

      Mention to my Dad, or many of my less tech-savy friends the concept of 'sudo' and they'll just glaze over.

      "Run As Administrator".

      But his eyes would probably still glass over at that too.

    5. Re:it doesn't make any sense because by GameboyRMH · · Score: 4, Informative

      I think that's what they do, when i bought my sister's Inspiron 10v with Ubuntu last year, the price was only about $20 less for the Ubuntu model IIRC. Mind you the factory-supplied Ubuntu installs are still stuffed to the gills with crapware, i just wiped it and reinstalled from scratch since it needed upgrading anyways.

      And I remember clicking on a link about how to choose your OS and reading that you should "choose Windows because $typical_marketing_spiel, or Ubuntu if you're into open-source programming." |:-|

      --
      "When information is power, privacy is freedom" - Jah-Wren Ryel
    6. Re:it doesn't make any sense because by whisper_jeff · · Score: 5, Insightful

      Microsoft Windows is really so much harder to use than Ubuntu.

      I don't know how this got modded insightful but, as someone who has computers with Mac OSX, Windows XP, _and_ Ubuntu, I'm going to have to say that's so utterly wrong that it's actually funny. I like Ubuntu and I look forward to the day that it truly hits the mainstream but it is not, in any way, easier to use than Windows. It may be the easiest of the Linux distros to use (I have no clue if it is since it's the only one I've ever played with to any degree); it may be easy enough for the average person to use; it may be incredibly easy for a hardcore computer user to use, but it is not easier to use than Windows.

      I don't like Windows, at all, but let's be serious...

    7. Re:it doesn't make any sense because by RobertM1968 · · Score: 4, Interesting

      From what I understand, Microsoft also offers "rebates" to hardware computer vendors that are primarily or entirely Windows only. It's the loophole in their consent decree (rebates instead of discounts).

      It is conceivable that the public exposure Dell's Ubuntu pages made caused one of two scenarios (or a combination of both):
      (1) Someone at Microsoft pointed out to Dell that their Ubuntu efforts (especially with Linux becoming more widely known) was flying in the face of Microsoft's rebate terms.
      (2) Someone at Dell feared that the news exposure their Ubuntu offerings were gaining would cause backlash with Microsoft, and thus minimize or eliminate what "rebates" they were getting on Windows preloaded systems.

      More information (with appropriate login) can be found on Microsoft's pages located here: Microsoft OEM pages where such wording as "This campaign is designed to help you communicate the value of Windows 7 Professional ... OEM Software Rebates Accelerate your OEM Sales and earn rebates!" (direct and full quote (from the rotating text at the top), including the use of ellipses) can be found.

      "Help you communicate," has been determined by others to mean "Dont offer competing operating systems such as Linux so you dont "confuse" buyers with any option other than Windows" - such statements (and such a definition of the meaning) can be found by searching the web - often attributed to Microsoft themselves. Makes Dell's statement kinda suspicious in who actually came up with it.

  2. Recently been searching for a new job by SmallFurryCreature · · Score: 5, Interesting

    I have been on a recent job hunt. Granted, as a LAMP developer. At each interview I asked, is it possible to use a non-windows desktop. Answer: Yes. Mac or Ubuntu didn't matter as long as you could do your job.

    These weren't small companies either although they weren't the type to run IE6 either.

    There is a slow but steady march towards opensource and for the really old, it is the same march that made Microsoft a household name.

    There was a time when if you asked for a DOS machine at work, you would have had to be working in the technological vanguard to get it. Because HERE we use mainframes kid, not this new fangled dos/windows 1.0 stuff. that is kid stuff, for hobbyists.

    Dell? Missing the boat. But then, they are being surpassed on every front. I can understand why Dell doesn't want to do Ubuntu, they aren't about giving away free customizations. Sure your dell laptop can be pink, that will be 50 euro's thank you very much. All for a different colored piece of plastic. But when you are at the absolute bottom price wise your are just asking to be picked off by the next guy who can go even cheaper.

    I predict that before to long, there will be a chinese company, currently supplying the big names in the west, who starts selling direct. And then Dell will be left with overpriced hardware that doesn't offer anything different.

    --

    MMO Quests are like orgasms:

    You may solo them, I prefer them in a group.

    1. Re:Recently been searching for a new job by IANAAC · · Score: 4, Insightful

      That is why I did not get the job. I am not running Mac, Windows or Ubuntu. I run a different version of Linux.

      And you couldn't get Ubuntu to do/act/feel just like your chosen version of Linux?

      I wouldn't hire you either.

  3. Sounds like Asus by SpzToid · · Score: 5, Informative

    At a major Taiwanese PC tradeshow, the CEO of ASUS abruptly canceled his presentation about new Asus products. Asus immediately began towing the line regarding Microsoft products and co-promotion following that. Dell's recent promoting cohabitation with Ubuntu sounds like exactly the same thing.

    http://blogs.computerworld.com/microsoft_strikes_back_at_linux_netbook_push

    --
    You can't be ahead of the curve, if you're stuck in a loop.
  4. The spokesman went on to deny... by Chris+Mattern · · Score: 5, Funny

    ...that Microsoft had told them that if they continued to market Linux PCs, they would, quote, "rip them a new one", unquote.

    1. Re:The spokesman went on to deny... by markdavis · · Score: 5, Informative

      And almost EVERY page on Dells site says "Windows® . Life without WallsTM . Dell recommends Windows 7." Even on the Linux related page I was trying to read, a damn Javascript popup appeared that said that "Dell recommends IE8".

      Even when I clicked on a Linux Mini 10, it immediately placed the "Dell recommends Windows 7." on every single following screen (not to mention that the price for the Linux version was exactly the same as the MS-Windows model, and with nothing else included".

      Nothing like feeling welcome.

  5. Yet Another Misleading /. Article by Nutria · · Score: 5, Informative

    http://www.dell.com/ubuntu is still functional in the US.

    --
    "I don't know, therefore Aliens" Wafflebox1
    1. Re:Yet Another Misleading /. Article by Nimey · · Score: 4, Insightful

      For now.

      They don't offer any with 10.04, and two of the four models they offer still have 9.04. Doesn't seem like they're too keen on it.

      --
      Hail Eris, full of mischief...

      E pluribus sanguinem
  6. But can you buy a Dell without an operating system by Palestrina · · Score: 5, Insightful

    That is what I really want. I can buy a Dell without a monitor, so why not without an operating system?

    I have my own monitor already, and my own OS. It doesn't make sense to force me to by either of them.

  7. Re:Not a big deal by markdavis · · Score: 5, Insightful

    Think about what you just wrote. So you think it is just about time installing Linux? No.

    * For one thing, some of us don't want to pay a Microsoft Tax. If I don't plan on using MS-Windows on a computer, I should not be forced to pay for it.

    * If a computer is available with Linux, it implies at least SOME amount of Linux support- even if it is just a compatibility guide.

    * I wouldn't want to use Ubuntu, anyway, since there are (for me) much better Linuxes. So if they offered a computer with NO OS installed, I would be just has happy.

    You can bet that Microsoft is behind the scenes again, pulling strings at Dell to squash any notion of freedom or choice.

  8. simplify? by SuperBanana · · Score: 4, Interesting

    'We've recently made an effort to simplify our offerings online, by focusing on our most popular bundles and configuration options, based on customer feedback for reduced complexity and a simple, easy purchase experience,'

    Funny. I still see different websites based on whether I select "home", "small and medium business" (I love that- who says "I work for a medium-sized ____ company"?), or "large enterprise" or "public sector" (of which there are SIX subcategories!)

    There are 11 laptops in the "home" section. There are 10 Lattitude "E" series laptops and 8 more in the "Specialty" section for enterprise users. 2 "precision" workstation laptops offered to higher education.

    Hang on, I'll just quote from the side of the product selector when I selected "higher education":

    Narrow Your Selection
    Product Category
    Latitude Laptops (18)
    Inspiron (4)
    Dell Precision Mobile Workstations (2)
    Studio Laptops (2)
    Vostro Laptops (7)

    33 different laptops, ladies and gentlemen. 33.

    How many does Apple sell? 3 Macbook Pros, 1 Macbook, 1 Macbook Air? Granted they come in a few flavors (different screen resolutions, for example)...but the basic laptop chassis itself is the same and a 15" macbook pro has always been a 15" macbook pro. Not a Macbook Pro 2310 and then a Macbook Pro 2340 etc.

    Dell is like GM; you can buy the same car with 4 different hood emblems and slightly different trim/headlights/taillights.

    And people wonder why Apple is raking in money hand over fist. Perhaps it's because they have a clear product lineup? Sometimes you have to stop trying to sell to every person on the planet.

  9. No Dell, Oh well... by Anonymous Coward · · Score: 5, Informative
  10. Dell's Attitude by ncmathsadist · · Score: 5, Insightful

    I don't know why Dell thinks I am a second-class citizen because I use open-source programs. Boo and hiss.

  11. I tried to buy one yesterday by dominux · · Score: 5, Interesting

    I blogged about it here: http://www.theopensourcerer.com/2010/07/23/why-windows-still-has-good-sales-figures/

    16:27:12        Alan    Initial Question/Comment: I can't find your laptops with Ubuntu installed
    16:27:23        System    You are now being connected to an agent. Thank you for using Dell Chat
    16:27:23        System    Connected with Makrand_Karante
    16:27:23        Makrand_Karante    Thank you for contacting Dell sales chat. This is Makrand Karante,your Sales Advisor. In order to Help you better can you provide me with your email address and Telephone number incase we get Disconnected I can either come back to you by phone or email.
    16:27:39        Alan    hello
    16:27:50        Alan    I am looking for laptops running Ubuntu
    16:27:53        Makrand_Karante    Hi Alan
    16:28:03        Makrand_Karante    we do not have that option available yet
    16:28:15        Alan    oh :-(
    16:28:32        Alan    when will they be available, I don't want Windows at all
    16:28:53        Makrand_Karante    we do not have the related information here
    16:29:36        Alan    that is a bit of a shame, I will have to go somewhere else to get a laptop then
    16:29:53        Makrand_Karante    is there any thing else that I may assist you with today?
    16:30:07        Alan    well not really. I just wanted a laptop running Ubuntu.
    16:30:19        Alan    Do you have any without an operating system at all?
    16:30:28        Makrand_Karante    I am afraid no
    16:30:36        Alan    oh
    16:31:23        Alan    so if I want a laptop from Dell I have to buy windows
    16:31:58        Makrand_Karante    Yes
    16:32:12        Alan    ok, thanks for your help
    16:32:29        Makrand_Karante    Thank you for contacting Dell Sales Chat and allowing me the opportunity to assist you. Have a wonderful Day ahead.
    16:33:25        System    The session has ended!

    Couple of updates. I am in the UK, so that was through the dell.co.uk site, I don't want one from the US because it would have the wrong keyboard and I would be stung with customs charges and it would take a long time to get here and I like instant overnight consumer gratification.

    If you are tempted to go ask similar questions of the Dell online chat thing then go right ahead with the following conditions:
    1) You must take a credit card out of your purse/wallet, rest it on your keyboard and be totally prepared to use it, if they find you a suitable laptop.
    2) Do it once, don't repeatedly bother them.
    3) Be polite and respectful, the Code of Conduct applies.

  12. Dell testing the waters ? by viralMeme · · Score: 4, Informative

    I'm curious, is there a precedent for a third company pressuring Dell to drop Linux, under threat of retaliation?

    "We should whack them, we should make sure they understand our value .. I want them to understand that every day they lead with Linux over Windows in Unix migrations they turn our field against them (take the southeast region mail thread as an example). I want them to think very very carefully about when and which forums they decide to push Linux very, very hard. Today, they do not. When they do, you can bet, behavior will evolve"

    "HP discontinued its Linux SKUs beginning on November 18th. This is based on joint marketing effort that spans six months to promote low cost Windows SKU's with $30 extra channel incentives that focus on white box resellers"

    It'll be interesting watching the MicroAstroturfers try and put a positive spin on the above statements.

    http://img96.imageshack.us/img96/1872/dellbeforeafter.png

  13. They never really wanted it to work by loufoque · · Score: 4, Insightful

    When it was announced that Dell was selling computers loaded with Ubuntu, I went to their site and looked. I looked hard, and didn't see anything. Then on another site I found a link to an obscure page on the Dell website that you wouldn't find in any other way.
    And there, I saw that they were selling old models of their products, with only the low-end hardware choices, for a more expensive price than what they sell the new model with high-end choices and Windows. To the point where even a person who would want to buy a Dell computer and install Ubuntu on it would buy one preloaded with Windows and install Ubuntu himself.

    And now they're going to say they're pulling it because it didn't sell enough. Of course it didn't, they purposely made it that way; it's like they wanted it to fail from the get go.

  14. Microsoft strikes back at Linux xxxxxxx push by Locutus · · Score: 4, Interesting
    does this sound familiar or what?

    Microsoft strikes back at Linux netbook push

    just as this article was about netbooks, the new buzz word to kill off in the name of Windows is tablet and to some extent smartphone. They'll have a very tough time with the smartphone but the tablet sector is just getting started and Android isn't even out of the gate on that platform yet.

    I smell lots of marketing deals forcing exclusivity with Microsoft once again.

    LoB

    --
    "Anyone who stands out in the middle of a road looks like roadkill to me." --Linus
  15. What apps are like these but free? by tepples · · Score: 4, Insightful

    i would like you to name one app that does not have a free alt.

    The following are proprietary commercial programs available for PCs running Windows. What is the closest equivalent to each that is distributed under a free software license?

    • Netflix Watch Instantly
    • Adobe Photoshop, including those high-end features that distinguish it from GIMP mods such as GIMPshop
    • Adobe Flash CS3
    • TurboTax
    • Stone Edge Order Manager
    • Sonic 3 & Knuckles
    • Diablo II
    • Starcraft
    • Street Fighter IV
    • Call of Duty: Modern Warfare 2