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PayPal Withholding Indie Game Dev's €600,000 Account

epee1221 writes "Markus Persson, a.k.a. Notch, the developer of Minecraft, posted on his development blog today that PayPal limited his account with unspecified cause on August 25th. Since then, payments for the alpha version of Minecraft have continued accumulating while Notch has been unable to withdraw them, and the account now contains over €600,000. PayPal recently told him it may take up to two more weeks for things to get sorted out and that if they conclude that there is funny business involved, they will keep the money." This unfortunate news followed an announcement a few days ago that he and a friend would be starting a studio of their own to continue development on Minecraft and start working on a new project.

35 of 775 comments (clear)

  1. When is a bank not a bank by Anonymous Coward · · Score: 5, Insightful

    when it's paypal

    Those guys are a law unto themselves, and their dispute resolution system adds new meaning to the word opaque.

    I've had money removed from my account several years back (about £80) and spent 3 months on the phone trying to get it back, granted 2 of those months were talking to my bank (natwest) after being stonewalled by paypal, natwest decided at the end of 3 months to tell me they had no record of me ever making a complaint and that I would need to go to the police.

    I swore off ever using paypal again But here I am, 3 years or so later with a paypal account I use regularly. Not having one is just far too much of a hindrance when it comes to things like using ebay, and paying for minecraft.

    1. Re:When is a bank not a bank by mark99 · · Score: 4, Interesting

      They blocked my account for reasons that were not clear to me, but had to do with being an American living in Germany using a German bank. There was a way to get it unblocked, but it was complicated and not worth my time. I only ever used it for eBay, so I just stopped using eBay.
      They are just stupid.

    2. Re:When is a bank not a bank by TamCaP · · Score: 4, Informative

      PayPal power results from 2 factors. Terrible bank bank transfer opportunities for individuals domestically, and even more expensive ones internationally. In many European countries nobody uses Paypal for transactions. It's either direct bank transfer (many banks offer no-fee transfers to other banks), bank-based payment system or credit cards. Yet in the US (a HUGE consumer market) those options are limited to credit cards, and check / ACH system and PayPal fills that niche just perfectly. It's changing, i.e. SunTrust recently introduced cheap on-line wire-transfers for only $3 / transfer - a big upgrade, as it used to be $25. Yet for some reason, the interbanking system in the US is still far behind what Europe has to offer (except for credit cards - there are definitely more developed here!)

    3. Re:When is a bank not a bank by 0100010001010011 · · Score: 5, Informative

      Just use temporary credit card numbers.

      Citi Cards has one, so does Discover.

      1 time use numbers. Discovers expire the same month as your normal card.

      Citi Card's expire the next calendar month and you can even set a limit. I couldn't imagine using anything else.

    4. Re:When is a bank not a bank by Have+Brain+Will+Rent · · Score: 4, Interesting

      Yes. In Canada you can do an Interac email money transfer from most banks for about $1. If the receiver is with one of the major banks they can have the money in their account within minutes of receiving the email from the sender and if they are with one of the institutions not participating in the scheme then they can use a middleman-service and still get the money within IIRC 3 days. There is also HyperWallet which seems favoured by the credit unions and a few of the banks and they provide a similar service... in fact the fastest way to get money into your PayPal account from a Canadian bank is to use HyperWallet.

      I used to use Western Union wire transfers but they have become insanely expensive IMHO.

      --
      The tyrant will always find a pretext for his tyranny - Aesop
    5. Re:When is a bank not a bank by geekoid · · Score: 4, Funny

      The Vogons go into a rage of poetry writing when thinking about Paypal Bureaucracy.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    6. Re:When is a bank not a bank by commodore64_love · · Score: 4, Informative

      If the credit card was stolen, then the loss should come out of the credit company's pocket, not Paypal or the Ebay seller. PLUS paypal is supposed to provide seller protection if the item was shipped to a verified address.

      If it were me I'd track down the buyer and demand back whatever product he stole. You have the address.

      ALSO: Those comments that say Paypal is not regulated are flat wrong. There are numerous regulations/laws that cover Paypal, and it was their violations of those laws that got them into trouble with multiple American States several years ago. The judge in the case nullified huge sections of Paypal's EULA as being contrary to these laws. ("Consumers cannot sign-away their rights already protected by state and/or federal law.")
      .

      --
      "I disapprove of what you say, but I will defend to the death your right to say it." - historian Evelyn Beatrice Hall
    7. Re:When is a bank not a bank by Anonymous Coward · · Score: 4, Funny

      If PayPal stole close to $1,000,000.00 US from me and I couldn't get it back through legal methods, I'd burn their fucking building to the ground with them in it. That's more money than a lot of people see in their entire lifetime.

    8. Re:When is a bank not a bank by node+3 · · Score: 4, Informative

      ALSO: Those comments that say Paypal is not regulated are flat wrong. ALSO: Those comments that say Paypal is not regulated are flat wrong.

      *NOBODY* is saying that PayPal is not subject to laws. What they are saying is they aren't regulated like a bank, where you can have some reasonable level of confidence that your money is safe.

    9. Re:When is a bank not a bank by StikyPad · · Score: 4, Funny

      I take it a step further and just use borrowed cards.

    10. Re:When is a bank not a bank by Achromatic1978 · · Score: 4, Informative
      Jackass? Settle down, poppet.

      That being said, you are wrong on so many levels:

      It's MY card.

      Nice try, but no, it's not. You may wish to actually bother to read the agreement you signed when you opened that account. Universally, you will find a clause that says "At all times, any cards issued attached to account remain the property of [issuing institution] and must be returned upon demand."

      I have the right to control who uses it (me only).

      If anything, you mean the responsibility. I don't think you'll find many rights to using a card. You could authorize additional users, but when you let someone else use your card, you'd be forfeiting any and all protections against liability stemming from the use of said card.

      I have DEMAND PHOTO ID written below my signature, so the clerk will ask to see my photo.

      Again, it's a basic tenet of human maturity and responsibility that we read and comprehend the contracts we enter into. However, evidently, many of us choose not to, and wax indignant and polemic, ignorant of our ignorance. In your cardholder contract, the one you signed, if not also on the card itself, you'll find a clause, "This card is valid ONLY UPON the signature of the cardholder.". In many cases, this emphasis is explicit. Many contracts / institutions will also state that you are not to write CHECK ID on the card.

      That same contract will also state that your issuing institution, and the merchants in its network reserve the right to seize and retain possession of your card, and that the merchant may destroy the card on instruction from the institution. Remember, it's not your property?

      Now, why, may you ask, would they accept a signature on the back of your card, and not "CHECK ID"? Several reasons: 1) what makes you think your average merchant is trained in recognizing counterfeit ID or verifying identity from facial features? (Not that they are expected to be graphologists either, but that's another matter). 2) Some people like to believe that having such a request on their card raises the bar of liability and / or protection for them from fraudulent claims - "Did they check my ID?" - when in fact it does no such thing, after all your issuing institution made no such agreement with you, and in fact you went outside the bounds of your agreement to impart an obligation on your relationship between you and your merchant that has no bearing, weight or merit.

      Don't even bother referring to card-not-present transactions. The merchant pays a higher fee on such transactions, precisely because of the increased risk.

      Don't get your panties all twisted up because someone on the Internet has the unmitigated gall to suggest you actually read the contracts you enter into before mouthing off petulantly.

  2. Return the money by He+who+knows · · Score: 5, Insightful

    If paypal decides that there has been some "funny buisness" involved shouldnt they return the money to the origional accounts.

  3. Paypal are notorious for this by mewsenews · · Score: 4, Informative

    Almost exactly five years ago, Paypal froze $30k in Hurricane Katrina charity money raised by SomethingAwful, the story is here. They're still crooks now.

  4. Paypall thanks you for the interest free loan by spun · · Score: 4, Funny

    The CEOs were bouncing around in their piles of money so exuberantly that one got sick in his. The amount of money in your account fits our CEO frolicking needs perfectly. Thank you for the interest free loan, and don't ask about the funny smell on your money when you do receive it.

    --
    - None can love freedom heartily, but good men; the rest love not freedom, but license. -- John Milton
  5. Two Words by killmenow · · Score: 4, Informative

    Google Checkout

    1. Re:Two Words by gaspyy · · Score: 5, Informative

      A few more words about Google Checkout: works only in US.

      I am using Paypal to sell a game. The demographics are USA 39%, UK 11%, Italy 8% and so on. Overall the 20-80 rule is observed.
      By using Google Checkout instead of PayPal, I would have prevented 61% of my sales - you know, long tail and all. It's true that only 0.05% of the sales are from e.g. Maldives, but all these sales add up.

      If Google Checkout gets global, I'll be the first to jump. Until then, Paypal is a simple method trusted by the buyers. I just make sure I don't keep my money there.

    2. Re:Two Words by Cederic · · Score: 4, Informative

      and yet, the one time I had an issue with an online merchant I'd bought from via Google Checkout, filling in Google's "it went wrong" form led to an immediate response from Google, and a couple of days later a refund in full.

      When the process works seamlessly without me needing direct contact with a person, I'm willing to forgo that contact.

  6. PayPal has done this forever by rotide · · Score: 4, Informative

    PayPal is infamous for this.

    Years ago, when I pulled my account information from them it was "common" knowledge in the eBay scene that if you were a seller and a buyer claimed it was a fraudulent sale, PayPal would pull the refund directly from your PayPal account without notice. If the funds were not in your PayPal account, they would pull it from your linked checking account, again, without notice.

    The common strategy was to setup a second "dummy" checking account and link PayPal to that one. Whenever you had money in your PayPal account above a certain amount, pull it into your "dummy" account and then transfer the full balance _out_ of that account into one that isn't linked to PayPal.

    Why someone would trust PayPal, who isn't a bank, with well over half a million dollars is beyond me.

    For some interesting stories, paypalsucks.com

    1. Re:PayPal has done this forever by MozeeToby · · Score: 4, Interesting

      Why someone would trust PayPal, who isn't a bank, with well over half a million dollars is beyond me.

      I don't think they did, the summary makes it sound like they kept the balance low but have been locked out of their account for whatever reason and since they were locked out 600,000 Euros (actually more than 3/4 of a million dollars!) has come into the account. They've had no way to remove it, no way to prevent the money coming in short of shutting down their operation, and no way outside of PayPal's customer service to resolve the situation. Honestly, it's almost criminal (or maybe even is criminal, I don't know).

  7. Has anyone asked.... by pastafazou · · Score: 4, Insightful

    ....how the hell the guy made €600,000 from Minecraft?

    1. Re:Has anyone asked.... by AndrewNeo · · Score: 4, Insightful

      Well, first you put something out there people want to play, then people like me pay 10EUR for it, and ...

  8. Re:Sigh by Dracos · · Score: 4, Interesting

    I worked for Western Union for over 6 years, they are subject to many, many banking regulations. Since PayPal is a money transfer service, it should fall under the same regulations.

    It's too bad WU management is deathly afraid of the Internet (well, technology in general), otherwise they could have prevented PayPal from ever existing.

  9. Explain it to me.... by Qubit · · Score: 5, Insightful

    Why does electronic fund transfer have to be so complicated?

    With my bank I can hop online and pay anyone in the world any amount of money. Well, they seem to limit it to how much I currently have in my account, and if the person I wish to pay does not have a real address (No "221B Baker Street + 2i" allowed), I'll have to hand deliver it instead of getting them to post it for free, but there's little limitation there.

    Oh, and did I mention that the whole thing doesn't cost me a cent?

    Heck, the only thing it's missing is a few features like:
    - The ability to transfer money anonymously (all the recipient would get would be a confirmation crypto hash or something, maybe something that I could reveal later in a court, but that they couldn't* pin on me)
    - The ability to make a storefront so all of the fund transfer went through "Qubit's Quantum Quickymart"
    - Better account management, and a way to group or tag business and bills vs. friends vs. impulse game purchases (The way GMail handles email is a good first shot at a UI)

    The bank isn't making money when I transfer funds, but they don't care -- they're already making money on the stuff I have sitting in their coffers.

    So why are we stuck with PayPal, which is pretty much a
    - Shady
    - Costly
    - Annoying
    - Duplicate service

    ??

    Hopefully some bank (or series of banks) will make this happen for us. Moving money around shouldn't be anywhere near this complicated!

    * Says the power of NP.

    --

    coding is life /* the rest is */
  10. Re:Maybe we have our answer? by Bigjeff5 · · Score: 4, Insightful

    So being successful is now funny business?

    That's utter bullshit. And they should know by now that it is not funny business, it's a popular game developed by one or two people. It can happen you know.

    --
    Security is mostly a superstition... Avoiding danger is no safer in the long run than outright exposure. - Helen Keller
  11. same thing happened to me... by Kristopeit,+M.+D. · · Score: 4, Interesting
    back in 1997 i ran a similar internet video game... edrugtrader.com... it's still running, but i no longer accept payments to play. paypal froze my account and seized all of the money from the then 100,000+ users. the game is based on drug dealing, and they claimed i was breaking the law because drug dealing is illegal... however there was no actual drug dealing... it's just a market simulation game.

    paypal is evil... don't do business with them.

  12. Re:Sigh by bsDaemon · · Score: 4, Funny

    they may well be committing several laws

    Congress commits several laws every year, but no one's stopped them yet...

  13. Re:What the hell *is* Minecraft? by KozmoStevnNaut · · Score: 5, Informative

    Sixty thousand people have bought the game since May 2009, not in the last two weeks.

    I bought the game a couple of months ago and every other game in my collection had been neglected.

    The basic gist of it is that the entire world is generated from cubes on the fly. You explore, chop down trees, make tools, mine for minerals and stone, build houses/castles/towers/ridiculous pixel art sculptures and watch out for monsters which inhabit the world at night and dark corners of your mines and naturally-occuring caves. The world is generated on the fly as you explore, with mountains, rivers, forests, caves and the occasional treasure room. Multiplayer is in the early stages right now, but fun. Single player is an amazing time waster, it's so easy to get completely sucked into a world made up of giant pixels.

    It's one of the best indie games I've ever tried and it's made by just one guy.

    --
    Eat the rich.
  14. Re:What the hell *is* Minecraft? by Lord+Ender · · Score: 5, Informative

    Actually, sixty thousand people have paid for it just since the account was frozen!

    Minecraft is an entirely new category of game. There is no name for this new category. This is why indie development rocks; EA is happy to release new iterations of the FPS, but they would never gamble with a new class of game entirely.

    The basic idea of Minecraft is this: you find yourself in a randomly-generated 3D world. It's daytime. At night, monsters will pop out of the darkness and attack you. Your only hope of survival is to harvest resources from the world (wood, stone, etc.) and build a shelter and weapons to defend yourself. The night/day cycle repeats: harvest, build, defend.

    Think of it as something of a combo of Elder Scrolls and Second Life.

    --
    A slashdotter who didn't build his own computer is like a Jedi who didn't build his own lightsaber.
  15. Re:What the hell *is* Minecraft? by rekenner · · Score: 4, Informative

    Here, let me type 9 characters into YouTube for you.
    http://www.youtube.com/results?search_query=Minecraft&page=&utm_source=opensearch
    Bam! Watch. Be educated. Or shit, look at Wikipedia. It can explain it too. It's amazingly popular among other Internet forums (Something Awful, LueLinks, part of 4chan), as even though it's an alpha, it's been fully playable for months. So, you know. Multiplayer games that let you goof off and hang out with people make money. SHOCK.
    I'm not sure if you're lazy, stupid, or a troll. But your post is calling the guy out on tricking people, when there's an easy to find product there. ... Though, looking at your name, I suppose I have the answer.

  16. Re:Thank you Slashdot by Cederic · · Score: 4, Interesting

    That's because they don't exist. Even if the statistics back you up (and I'll bet every penny I've ever spent via Paypal they don't) we hear about the illegitimate business practices and not the few successes.

    Last time I tried to use Paypal they took money off my credit card, then refused to route it through to the recipient. As they were acting as a merchant acquirer in the transaction, and I don't have a Paypal account, by holding onto those funds they were effectively stealing money from me.

    So I threatened them with court action, asked my card company to reverse the transaction, and complained to the FSA and to Mastercard.

    I got my money back eventually, and now refuse to do business with anybody that only accepts payment via Paypal. It's inconvenient at times, but not as inconvenient as giving money to a corrupt business and still not receiving the services/goods I've paid for.

  17. Re:What the hell *is* Minecraft? by Suzuran · · Score: 4, Informative

    Valve blogged about it, which is what drove a big chunk of those sales.

    The game is basically first-person Dwarf Fortress. Your job is mine riches out of the ground while not dying.

  18. What else but PayPal? by Yvan256 · · Score: 5, Insightful

    Before you say "stop using PayPal and start using something else", what else are we supposed to use?

    Google Checkout, for example, is only available in the USA and the UK.

    Another thing about PayPal is that it's extremely simple to add to a website. All you need is a few lines of HTML and you have a shopping cart and payment system.

  19. This is all Meg Whitman's fault. by Khyber · · Score: 4, Insightful

    Were it not for her putting PayPal as the main eBay payment processor, this shit would have never happened as PayPal would be DEAD.

    Those of you living in California, DO NOT VOTE MEG WHITMAN IF YOU HAVE HALF A BRAIN.

    --
    Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
  20. Re:People still use pay-pal? by Trepidity · · Score: 4, Insightful

    Mostly because of either no choice or few alternatives.

    For payment-only, you often have no choice, because it's what eBay and/or a particular merchant accepts. On the other hand, for payment-only it's also relatively unproblematic, because you shouldn't have large amounts of money sitting in the account that PayPal could freeze.

    For accepting money, you're much more exposed to PayPal's whims, and you also have a choice of what payment processor you use. However, you don't often have many good choices. Two of its competitors are Google Checkout and Amazon's payment service, but they're much less international. PayPal supports dozens of currencies and merchants in >100 countries, while Google Checkout is limited to only merchants in the U.S. and U.K., and Amazon's payments services only allow withdrawal of funds to U.S. bank accounts (and only do transactions in U.S. dollars). Since the Minecraft developer is Swedish, neither of those are options.

    Another alternative is to set up a merchant account for processing credit-card payments yourself, but you need to be a certain size for that to be a sensible option. The Minecraft guy probably is big enough now that a merchant account makes sense, but he wasn't when he started out as a random 1-man shop selling a $10 game on the internet.

    Basically there is a big gap in the market for lightweight payment-acceptance services available to non-American merchants. If you're in Sweden, you have PayPal, a merchant account, accepting bank transfers directly, and mailed payments.

  21. Re:People still use pay-pal? by cduffy · · Score: 5, Informative

    Another alternative is to set up a merchant account for processing credit-card payments yourself, but you need to be a certain size for that to be a sensible option. The Minecraft guy probably is big enough now that a merchant account makes sense, but he wasn't when he started out as a random 1-man shop selling a $10 game on the internet.

    I'm going to use this as an opportunity to plug BrainTree -- my new employer uses them as our payment gateway, and they're a dream to work with: They provide well-written APIs for all common platforms, and when I have a problem I get an email back from a member of their dev team typically in about 30 minutes.

    Their front page says "We [heart] developers", and AFAICT they mean it. Github is one of their marquee customers.

    Taking credit cards doesn't need to be awful.