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Ubuntu Won't Moan To EU About Microsoft

Barence writes "The company behind the Ubuntu Linux distro says it has no plans to follow Opera's lead and file a complaint against Microsoft to the EU. Ubuntu 10.10 is the most 'consumer-friendly' version of the Linux distro to date, but it faces an uphill battle against Microsoft's marketing machine. Even high-profile supporter Dell has dropped Ubuntu machines from its website in recent months, while continuing to remind visitors that 'Dell recommends Windows 7' at the top of every PC page. 'I don't think we've ever considered [an EU complaint],' said Steve George, vice president of business development at Canonical. 'The improvements we're making to Ubunutu ... are a better route for us to reach out to users and get a bigger user base.'"

43 of 248 comments (clear)

  1. If it makes Ubuntu feel any better.... by Jailbrekr · · Score: 4, Insightful

    Dell may have dropped Ubuntu, but we dropped Dell. Good god are their business offerings ever horrible. We went out of our way to retire any and all Dell hardware with *extreme* prejudice.

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    1. Re:If it makes Ubuntu feel any better.... by MBGMorden · · Score: 3, Insightful

      The only Dell hardware I've had that gave me serious trouble was a robotic tape library. Aside from that, it's mostly been ok.

      Still, I don't see this as a huge problem. Even when Ubuntu systems were available from them, you still had to track them down. Anyone who wants it can still install it for free. With Windows it's a great boon to get it installed from the manufacturer because Dell gets Windows for a very small fraction of the cost as an end user (IIRC, it's around $25 per copy for a manufacturer that size). As such, if you want Windows on your new machine, you're saving a ton of money by getting it that way. Ubuntu on the other hand, being free, loses that advantage. I can install it after the fact for the same price.

      --
      "People who think they know everything are very annoying to those of us who do."-Mark Twain
    2. Re:If it makes Ubuntu feel any better.... by CannonballHead · · Score: 5, Informative

      Dell didn't drop Ubuntu. You can still buy Dell computers preloaded with Ubuntu.

    3. Re:If it makes Ubuntu feel any better.... by dave562 · · Score: 2, Informative

      What kind of support contracts do you have? I've worked with HP hardware my entire career, with the exception of my current job where I inherited a bunch of Dell hardware. Their hardware isn't all that great, and their drivers are crap compared to HP. However their support seems as good, if not better. We have 24x7x4 "mission critical" support and I haven't had any problems getting parts and technicians dispatched.

    4. Re:If it makes Ubuntu feel any better.... by MonsterTrimble · · Score: 2, Interesting

      That I get, although I still question the ROI about pulling still servicable working systems out and replacing them. If they are busted or obsolete then have at 'er.

      --
      I call it 'The Aristocrats'
    5. Re:If it makes Ubuntu feel any better.... by blair1q · · Score: 3, Funny

      'kill' is not recognized as an internal or external command,
      operable program or batch file.

    6. Re:If it makes Ubuntu feel any better.... by AHuxley · · Score: 2, Funny

      Re: You can still buy Dell computers preloaded with Ubuntu.
      I eventually had to go down to the sitemap. D: That's the display department.
      A: I had to do a search. D: The database must have been out. A: So were the links.
      D: But you did find the Ubuntu Dells. A: Yes, I found them. In a hidden directory in a disused sever behind a popup that said "Beware of the Malware".
      D: That's our Dell department.

      --
      Domestic spying is now "Benign Information Gathering"
    7. Re:If it makes Ubuntu feel any better.... by DrSkwid · · Score: 2, Informative

      I don't know about now but non-standardly shaped Dell parts forcing you to buy a new PSU from them sucks big style.

      --
      There are places where the networks are not touching,and there are places where they are-Boeing's Lori Gunter
    8. Re:If it makes Ubuntu feel any better.... by _Sprocket_ · · Score: 2, Informative

      It's easier to just take the Windows install. Our IT folks still have to touch every new Dell box that comes through the door to load the standard image. The company still has to buy CALs for all workstations whether they're pre-installed with Windows or not. The two Dell systems (desktop, laptop, array of monitors) on my desk all get wiped and set up with Ubuntu with vbox handling the IT WinXP image. But ordering those systems without Windows would have been an additional level of effort with not enough financial gain to justify it.

    9. Re:If it makes Ubuntu feel any better.... by Mr.+Freeman · · Score: 3, Informative

      "But ordering those systems without Windows would have been an additional level of effort with not enough financial gain to justify it."

      I don't know how many machines you deal with, but the microsoft tax is fucking huge when you're dealing with hundreds of machines. There's been a couple people that have managed to order laptops without windows and received a discount for it. It takes a few hours on the phone, but you receive a laptop without an OS and a check for about $50. Multiply $50 by however many machines you have and you end up with a lot of money.

      I suspect that vendors like this completely refuse to offer this no-windows option at the business level even if it means losing a sale of many hundred machines, lest they have to explain to MS why they're not getting lots of money.

      To be honest, I don't know how it all works at the business level, all I know is that I'm ordering my next laptop without windows and I'm going to spend up to 12 hours on the phone to get the discount for it.

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    10. Re:If it makes Ubuntu feel any better.... by exomondo · · Score: 2, Insightful

      To be honest, I don't know how it all works at the business level, all I know is that I'm ordering my next laptop without windows and I'm going to spend up to 12 hours on the phone to get the discount for it.

      Wow...your time is really that low value?

    11. Re:If it makes Ubuntu feel any better.... by jimicus · · Score: 2, Informative

      To be honest, I don't know how it all works at the business level, all I know is that I'm ordering my next laptop without windows and I'm going to spend up to 12 hours on the phone to get the discount for it.

      Ah, then let me tell you a little.

      It's as if all the antitrust stuff with Microsoft never happened. The sort of things a business is likely to want to do are so tied up with EULAs that it gets very expensive very fast. I have no idea how well some of the clauses would stand up in a court, but I've yet to work for a company that was keen on being the first test case.

      Firstly, the only organisation allowed to image PCs with an OEM copy of Windows is... the OEM. You go out and buy 100 PCs with 100 OEM Windows licenses on them, fine. Good for you. But if you want to image them all with a corporate image so you can guarantee they all go out with the right software on them - nope. You can't just configure one of them appropriately and use it as the basis for your image to the other 99, you're meant to go out and buy a (separate) "Upgrade" copy of Windows under an Enterprise Licensing agreement - an annually renewable agreement which is rather cheaper per-annum than the normal cost of buying licenses, but once it expires you're no longer licensed to run anything.

      You'll note I used the word "Upgrade" there. That's not accidental - the enterprise licensing agreement does NOT give you the right to install Windows on a PC that did not ship with an OS.

      There are other terms in this Enterprise Licensing agreement that you might be interested to know about. Terms like "You will license this for every PC in your organisation". Explicitly not "You will license this for every PC in your organisation you intend to run Windows on". Microsoft Office has similar terms.

      You can work around these restrictions (for some applications) by not going for the annually renewable license, but instead for the one-off license and get a volume discount. This isn't hugely popular because the one-off license typically costs about three times the price of the annually-renewable license, and if you were upgrading every three years or so anyway, saves you precisely nothing. In addition to this, the annually renewable license doesn't require you to keep on top of what's installed where - you simply square your licenses up with what you're using at renewal time. This isn't true of one-off licensing.

      Windows Server is equally entertaining from a licensing perspective. You need a license for the server, a Client Access License for every computer that will be communicating with the server, if you want to run any software on the server (like Exchange) that's licensed separately and - if it's Microsoft software - typically requires separate client access licenses over and above the server CALs. Want to run Terminal Services but don't like the cost of CALs for terminal services (yes, they're extra)? Tough. The EULA for Windows Server explicitly demands you get Terminal Services CALs not just for Terminal Services, but any software that provides some sort of remote desktop experience.

      I've done the arithmetic on this myself many times, because it really is absurdly expensive and for some time I couldn't figure out how anyone was still justifying the cost. Windows may well be cheaper if you've already got a significant Windows-based infrastructure in place - simply because the cost of migrating to a totally different platform is almost invariably going to be even more absurd. This goes some way to explaining why SBS on a basic Dell server is so cheap. Get the business stuck on Windows early, then as it expands it will find itself locked in a treadmill of ever-increasing prices.

  2. Dell should just pack it in... by strangeattraction · · Score: 2, Insightful

    It is time for Dell to admit it can't compete against the Chinese. MS tells them to stop shipping Ubuntu and they do. They have no will of their own.

  3. Kudos by MBGMorden · · Score: 4, Insightful

    I think they're probably going about it the right way. It's an uphill battle, and we've still got a ways to go, but Linux in general and Ubuntu specifically has been making great strides here.

    I particularly like Ubuntu's focus on polish. They don't just crank out apps. They work on themes, fonts, artwork, etc. Things that really make the desktop shine to user who's just taking a test drive. There was a time when a Linux desktop without a TON of work poured into it (and sometimes even after it) was just ugly. Sure it didn't crash, and it was secure, but it looked like it was drawn by programmers - because it WAS back then. Getting UI and artwork people on board helps a lot, and Ubuntu is doing the right thing in that regard.

    --
    "People who think they know everything are very annoying to those of us who do."-Mark Twain
    1. Re:Kudos by _Sprocket_ · · Score: 2, Insightful

      Yeah, I'm sure the reason for lack of blu-ray and Netflix support is too much time toying with The GIMP. There's nothing about either blu-ray or Netflix that's restricted. The only thing stopping Ubuntu from supporting these is all the time spent trying to decide on a brown or blue color pallet for the next release desktop default.

    2. Re:Kudos by h4rr4r · · Score: 2, Insightful

      Netflix is only because the netflix wants it that way.

      Blu-ray is a legal nightmare. Expect proper support when it is totally broken.

    3. Re:Kudos by drinkypoo · · Score: 2, Interesting

      I particularly like Ubuntu's focus on polish. They don't just crank out apps. They work on themes, fonts, artwork, etc.

      I'd like a hell of a lot more focus on fixing what's broken and on testing changes and less on moving my window gadgets around unnecessarily. Be nice if they would unfuck the most common bluetooth dongle on the planet, which they broke in Maverick...

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    4. Re:Kudos by westlake · · Score: 4, Informative

      It's an uphill battle, and we've still got a ways to go, but Linux in general and Ubuntu specifically has been making great strides here.

      Linux is treading water.

      In most stats, it is barely visible as also-ran.

      Stat Counter Global Stats

      I want expecting this.

      But the Linux Stat Counter stats for countries like Argentina, Brazil, Germany, The Netherlands, Portugal, Venezuela etc., are really quite pathetic. Either these countries have gone off-line or the FOSS geek has spent too much time listening to his own propaganda.

      The picture is somewhat less bleak in Uruguay - one of OLPC's great success stories. But in Rwanda - where OLPC had a confirmed, significant, deployment of 100,000 units - Linux is easily outpaced by OSX and Win 7.

      Top Operating System Share Trend, iOS Tops Linux

      Even when you factor in Android, the numbers don't change all that much.

      OS Platform Statistics

      24% Win 7: Up from 0% in Jan 09, Linux 4.5%: Up from 2.2% in Mar 03. The W3Schools stats for Linux are as good as it gets.

  4. Positive Rather than Negative by BJ_Covert_Action · · Score: 4, Insightful

    'The improvements we're making to Ubunutu ... are a better route for us to reach out to users and get a bigger user base.'

    High five for being one organization in this world that recognizes the benefits of positive advertisement rather than negative attack campaigns. It's always better to stay positive. People will like you more.

    1. Re:Positive Rather than Negative by catbutt · · Score: 2, Insightful

      Negative attack campaigns are one thing....but filing an antitrust complaint is another. We need healthy competition, and I don't think we have it. I think Opera did the right thing, and partially as a result of that, we have a lot healthier competition in browsers these days.

  5. TFS is incorrect about Dell by StayFrosty · · Score: 5, Informative

    Dell is still shipping PCs with Ubuntu preloaded. You can find them here.

    --
    "Frequently wrong, never in doubt."
    1. Re:TFS is incorrect about Dell by CannonballHead · · Score: 3, Informative

      Not true. I just configured an AMD-based XPS 7100 with 10.04.

    2. Re:TFS is incorrect about Dell by medlefsen · · Score: 2, Informative

      http://dell.com/ubuntu
      They even have a page extolling the virtues of Ubuntu with a snazzy short url.

  6. Good For Ubuntu and Canonical by TheNinjaroach · · Score: 2, Insightful

    I don't have much respect for those who unnecessarily bring government and lawyers into every situation.

    --
    I went to eat some animal crackers and the box said, "Do not eat if seal is broken." I opened the box and sure enough..
    1. Re:Good For Ubuntu and Canonical by jd · · Score: 2, Interesting

      Be, Inc. thought the same as you, whereas Novell did not. Novell still exists, Be does not.

      That tells me it is indeed necessary.

      --
      It's a small world and it smells funny; I'd buy another if it wasn't for the money; Take back what I paid (SoM)
  7. Re:Word of Mouth by mwvdlee · · Score: 2, Funny

    As soon as the revolution comes, we all know what to do with the MicroSoft marketing department.

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  8. Another good point by Anonymous Coward · · Score: 2, Insightful

    The amount spent on a single lawyer would probably pay for 2-3 programmers for the same period of time. Assuming you'd have 5 lawyers, 5 paralegals (1-2 programmers each), their support personnel (secretaries, whatever), and their expenses, you could probably hire 15-20 programmers and their support personnel over the same period of time that the lawyers would spend researching the complaint and drafting corrective proposals (probably a few months, maybe a year depending on any followup). The positive effect of 15-20 well paid and supported programmers on Ubuntu would probably have the same effect on adoption rates through word of mouth as bringing the complaint and giving people the option of choosing the Ubuntu that didn't have their improvements.

    Of course, I could be overstating what 15-20 programmers could do. I can promise you, though, I'm not overstating how much attorneys cost...

  9. No competetion for programmers workstation by grepya · · Score: 5, Interesting

    I use an Ubuntu (Lucid) desktop for work... customized for our organization by our IT department and fully supported. Even though I develop (server-side stuff) for the linux platform, I'd given up on using linux as my main work machine a few years ago. This was done in frustration over the amount of work I had to do to get basic features going wireless (for laptops), web videos, sound, random usb device support etc. I had gone completely over to OSX as the platform of choice. But this current iteration has completely changed my mind. No more virtual-machines-for-coding-and-real -machine-for-everything else lifestyle for me.

          Everything "just works" out of the box. Critical updates get auto-pushed (arranged by our IT... thorough our internal apt repo).... desktop/GUI behaviors etc. have been flawless... and I was able to connect my iPhone and upload all my music/photos etc. to the desktop (for more convenient headphone experience while coding). This last one is something that I positively *can not* do on my apple laptop. So in this instance, the Ubuntu desktop added value to an Apple product that another Apple product refused to do. And I was shocked to realize how plug-n-play this whole experience was (after the fact). No hacks, no "install ExperimentWare version 0.31" etc. I plugged in the phone via USB, some windows popped up to ask me what I wanted to do with the photos/music and just did what I asked. Impressive.

     

    1. Re:No competetion for programmers workstation by equex · · Score: 2, Funny

      My wife set up Ubuntu 8.04 alone and got everything to work. flash, samba, A/V codecs, media players. In fact, we were going to make a whining video about how difficult everything was with Linux but had to cancel it due to everything turning out better than expected.

      --
      Can I light a sig ?
    2. Re:No competetion for programmers workstation by elashish14 · · Score: 2, Interesting

      I'd given up on using linux as my main work machine a few years ago.

      I just don't understand why any informed Linux user bothers with these 'few years ago' comparisons. Tremendous progress has been made over these past few years. Linux hardware support today is nothing like what it used to be years ago. Look at all the hardware that's now being supported natively in Linux - ATI cards are being actively developed and open sourced, and even Broadcomm has opened their drivers to name a few. And support gets better and better with every new release (Ubuntu or otherwise). There's just no reason to complain if things were bad 'a few years ago.'

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  10. How the HELL is this informative? by Anonymous Coward · · Score: 5, Informative

    Dell has NOT dropped Ubuntu

    The story is BS. PC Pro has zero credibility.

    1. Re:How the HELL is this informative? by katana_steel · · Score: 2, Informative

      sure it seems that if you live in the US you can get Dell to ship you a PC with Ubuntu pre-installed
      however PC-Pro being a UK magazine tried Dell's UK site, and I think it's true for the rest of Europe too,
      where it's impossible to find anything but hardware with Window 7, unless you want to buy a server with RHEL.

  11. IMHO... by Anonymous Coward · · Score: 3, Interesting

    > 'The improvements we're making to Ubunutu ... are a better route for us to reach out to users and get a bigger user base.'
    In my personal opinion,

    - Sun did this.
    - Digital did this.
    - Netscape did this.
    - Amiga did this.
    - BeOS did this.

    Well, that's the basic idea and the results are now well-known.

  12. Give the money back to the shareholders ... by perpenso · · Score: 2, Interesting

    I think Michael Dell already knows what to do, he's commented on situations like this in the past:

    "In 1997, shortly after Mr. Jobs returned to Apple, the company he helped start in 1976, Dell's founder and chairman, Michael S. Dell, was asked at a technology conference what might be done to fix Apple, then deeply troubled financially. "What would I do?" Mr. Dell said to an audience of several thousand information technology managers. "I'd shut it down and give the money back to the shareholders."" http://www.nytimes.com/2006/01/16/technology/16apple.html

  13. Re:Word of Mouth by DIplomatic · · Score: 3, Funny

    A$ $oon a$ the revolution come$, we all know what to do with the Micro$oft marketing department.

    You must be new here, so I fixed that for you.

  14. Re:Word of Mouth by commodore64_love · · Score: 2, Funny

    Bribe them to promote Ubuntu (and linux in general)? No sense throwing away skilled laborers.

    --
    "I disapprove of what you say, but I will defend to the death your right to say it." - historian Evelyn Beatrice Hall
  15. Kudos to Canonical for taking the high road by Just+Brew+It! · · Score: 3, Interesting

    I wish them success in their attempt to topple (or at least put a serious dent in) Microsoft based purely on technical merit. Unfortunately the landscape is littered with other companies who have tried to do so; it's an uphill battle which typically runs off a cliff at some point. I do think that Canonical is in the best position to do so since IBM with OS/2 back in the day; in fact, IMO Canonical is significantly better positioned than IBM was back then. I've been using Ubuntu as my primary OS (both at home and work!) for a while now, and in spite of the occasional glitches, it has been like a breath of fresh air. The mere thought of going back to Windows gives me nightmares.

  16. They bribe PC makers. No skill required. by xzvf · · Score: 4, Informative

    Dell, HP and Lenovo don't put up " recommends Windows 7" on each page because they actually do recommend Windows 7. They do it because Microsoft pays them money to do it.

  17. Still available in the US. Still and MS Tax by RebootKid · · Score: 2, Informative

    I think it must just be Dell in the EU. Here in the US, you can still configure systems preloaded with Ubuntu.

    In fact, I just ran the numbers. Buying a Latitude 13 configured exactly the way I like it, running 9.10 (32bit): $1753.98
    Running Windows7 (32bit): $1862.98

    I didn't see a way of doing 64bit installs for either option. This also doesn't take into account any of the specials that may be running, or employee discounts, etc.

    In this circumstance, the Microsoft tax is $109

  18. Open Source Growth Strategies Think Tank by h00manist · · Score: 2, Interesting

    Is there such a thing as a group that coordinates actions to push for open-source growth strategies? Several groups might want such a thing, like governments. There was a time when I thought Microsoft was to blame for everything. These days I believe plain ole hard work, funding, partners, coordination, objectives, strategies, etc play a quite big part too.

    --
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  19. Re:They bribe PC makers. No skill required. by mark72005 · · Score: 4, Funny

    Well, the joke's on them, because 2010 is the year of Linux on the laptop.

  20. Re:Word of Mouth by Technician · · Score: 2, Insightful

    Slow like in the original Napster, Bittorrent, Pirate Bay? Unless made illegal, the converts don't go back.

    --
    The truth shall set you free!
  21. Re:They bribe PC makers. No skill required. by Hal_Porter · · Score: 2, Funny

    That's a bit cynical. Maybe they recommend Windows 7 because it offers an industry beating Low Total Cost of Ownership and compatibility with leading Enterprise applications. Also It Just Works.

    Plus Windows is the only OS covered by Microsoft's Patent Promise.

    --
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