Slashdot Mirror


Is the Number Up For the Residential Phone Book?

Hugh Pickens writes "The first phone directory was issued in 1878, two years after Alexander Graham Bell invented the telephone and for decades regulators across the US have required phone companies to distribute directories in paper form. But now the Washington Post reports that Verizon, the largest provider of landline phones in the Washington DC region, is asking state regulators for permission to stop delivering the residential white pages in Virginia and Maryland. About a dozen other states are also doing away with printed phone books as surveys show that the number of households relying on residential white pages dropped from 25 percent in 2005 to 11 percent in 2008. The directories will be available online, printed or on CD-ROM upon request but the inches-thick white pages, a fixture in American households for more than a century, will no longer land on porches with a thud each year. 'I'm kind of amazed they lasted as long as they have,' says Robert Thompson, a professor of popular culture at Syracuse University. 'But there are some people nostalgic about this. Some people like to go to the shelf and look up a number.'"

47 of 360 comments (clear)

  1. Simple option? by Monkeedude1212 · · Score: 4, Interesting

    Create some method for people to opt out?

    Or make existing methods more accessible or easier to use?

    I know that if there was a simple phone number to call, and all I had to do is call in and say "Hi, I live here, don't bring me a phonebook, thanks" I would do that and be done with it.

    1. Re:Simple option? by RivenAleem · · Score: 3, Interesting

      How about the even simpler option of opt in? If you find that only 11% of people use it, then making an opt out available requires 89% of the population to call in and ask to be removed.

      The idea they have of making it available on CD or in print, on request, is the best way to go.

    2. Re:Simple option? by Cwix · · Score: 2, Insightful

      I think putting it on a cd is an excellent idea.

      --
      You are entitled to your own opinions, not your own facts.
    3. Re:Simple option? by delinear · · Score: 3, Insightful

      It would have to be opt in, otherwise you end up with the situation where I call them, say don't deliver, then move out - the next person is expecting a directory but the adress is marked as do not deliver so they call up to complain. Every year, a week after the directories go out, they'd be inundated with people calling to complain. With opt in, the worst that would happen is you'll get a directory when you didn't want it and throw it in the recycling bin. Seriously, though, I don't understand why they don't just withdraw it completely except as a paid service for people who call and ask for it. A few weeks ago we got one of these (actually it was the yellow pages rather than the white pages) and I put it straight in the bin - usually I go put it in a cupboard for a year but I realised I've been doing that for the best part of ten years and I've never had to resort to it because the internet is so much simpler, and even calling the directory services is easier than digging out a paper version. If there are a handful of holdouts who like a bit dead tree version I'm sure they wouldn't mind calling for it and paying a small sum to cover the cost associated with producing a low-volume edition with reduced/no ads.

    4. Re:Simple option? by rwven · · Score: 2, Interesting

      I don't think it's really about cost anymore. I think it's about the ridiculous amount of paper every year going to print these things that I, and most other Americans, stick squarely in the trash. No one is seeing the advertising anymore, and most of these things are just tossed, unopened.

    5. Re:Simple option? by houghi · · Score: 2, Insightful

      If it is only a CD, make the ISO downloadable.

      --
      Don't fight for your country, if your country does not fight for you.
    6. Re:Simple option? by Firethorn · · Score: 3, Interesting

      Not everyone has a computer, not everyone has one with a CD(today). I'm still waiting on internet service at home; the phonebook has been a lifesaver at the moment.

      I picked a couple up at the local telephone company store, they just have a bin of them, a lot like how JCPenny and Sears would have a stack of catalogs.

      Perhaps we can keep them, but do we need to print them every year anymore? Oh, and I'd say that since cell phone users have unlisted numbers by default, their usefullness is declining. Many younger people don't have home phones today, and that age is rising. Taxes on it are insane.

      I'll 'have' residential phone service because it came bundled with my internet*(any day now!). Still, there's no phone hooked up to it, so when it gets listed it'll just ring and ring. Maybe give direct them to the default mailbox that I won't monitor. Worse than useless, but I'll be in the whitepages because it'd cost $2/month for me NOT to be in there. Once I get more settled, I'm going to start calling to see if I can get the phone itself shut off - even if it only saves me the taxes, that'd likely be $12/month or so.

      *Better deal than cable, with which they'd effectively require me to buy cable, and the local cable has caps that the average slashdotter would bust without trying.

      --
      I don't read AC A human right
    7. Re:Simple option? by JoelWink · · Score: 2, Informative

      For at least ten years now I have ritualistically picked these up (as well as the yellow pages) from my front porch and carried them directly through the back door to my recycle bin.

    8. Re:Simple option? by JSC · · Score: 5, Insightful

      I used my phone book just the day before yesterday. Probably the first time I've needed it in 3-4 years. I had to look up the number for Verizon tech support because my DSL connection died.

      I actually sat there for 5 minutes trying to figure out how I was going to look up the number without Internet access before I remembered the phone book.

      --
      Time's fun when you're having flies. - Kermit the Frog
    9. Re:Simple option? by hedwards · · Score: 2, Insightful

      Except that anybody that can use the CD can already access it online. I'm sure there's probably a few people who can't, but they can use a paper version along with the folks who don't have a computer at all. I'd wager that it's a similar group of folks.

    10. Re:Simple option? by MrLogic17 · · Score: 3, Informative

      http://www.yellowpagesoptout.com/

      This site will search, based on your zip code, for all opt-out options available in your area.

      This site made the rounds last month on a number of blogs....

    11. Re:Simple option? by ColdWetDog · · Score: 2, Funny

      Or just post it on the Internet?

      --
      Faster! Faster! Faster would be better!
    12. Re:Simple option? by Beardo+the+Bearded · · Score: 2, Insightful

      I use the phonebook too; it's faster than going to the computer, turning it on, waiting for it to boot, loading up FF, clicking on the Canada411 link in the toolbar, and typing in the name... retyping the name because it changed the focus and cleared the data I'd already entered... then changing the city because ONE TIME I looked up a number in a different city... then waiting for the search results to filter.

      Oh, the version of me that looked up the number in a phone book is already done ordering the pizza.

      --

      ---
      ECHELON is a government program to find words like bomb, jihad, plutonium, assassinate, and anarchy.
    13. Re:Simple option? by mikestew · · Score: 3, Informative

      Here's me looking up the pizza place: grab one of the multitude of computers in the house, wait two seconds while it wakes from sleep. Cmd-Tab to browser, Cmd-T for a new tab, type "$PIZZA_PLACE redmond" in the search box, click (what is typically) the first link if the phone number isn't already displayed in the link preview. Oh, who am I kidding? I have their website bookmarked and ordered it online.

      To each their own, and your task flow is obviously different than mine (what is this "boot" you speak of?), but there's no way the pizza would get here any quicker if I used a phone book.

    14. Re:Simple option? by mcgrew · · Score: 2, Interesting

      I keep my paper phone book in the car, where I'm not liable to be able to look something up online.

    15. Re:Simple option? by GungaDan · · Score: 4, Informative

      "how I was going to look up the number without Internet access"

      It's printed on the bill they send you every month.

      --
      Eloi are stupid, throw morlocks at them!
    16. Re:Simple option? by D+Ninja · · Score: 2, Insightful

      You mean the one that they deliver to my inbox? (People still use paper bills?)

    17. Re:Simple option? by Eravau · · Score: 2, Insightful

      The one you get on-line?

    18. Re:Simple option? by Actually,+I+do+RTFA · · Score: 2, Funny

      stick squarely in the trash... most of these things are just tossed, unopened.

      Unopened doesn't mean unused. For instance, if you replace your vegetable crisper with phone books, your fridge can now hold a keg level.

      --
      Your ad here. Ask me how!
  2. Not everyone is 20 by blai · · Score: 2, Insightful

    Some find it easier to open a book than to get a computer up.

    --
    In soviet Russia, God creates you!
    1. Re:Not everyone is 20 by Defenestrar · · Score: 2, Interesting

      What about when the power is out? How do you get the number to call hot food service X? or gym Y across town to see if they have power and hot showers? What if it's an extended outage and you are calling to see if grocery store Z is open (with or without power) to replenish your staples (food not brads)? Not only do the companies save money by not printing, but they make money every time you would have used the resource they are no longer providing when you call information.

    2. Re:Not everyone is 20 by bastia · · Score: 2, Informative

      TFA is talking about the residential white pages. Not the yellow pages.

    3. Re:Not everyone is 20 by jonbryce · · Score: 2, Insightful

      Then I won't be able to phone the grocery store anyway. I suppose I could try and dig out a landline phone from my cupboard and try and plug it in by candlelight, but to be honest it would be quicker just to step outside and walk to the local town centre. For me, and quite a lot of other people, a landline is something you use to attach an ADSL modem to.

    4. Re:Not everyone is 20 by tukang · · Score: 2, Insightful

      What about when the power is out? How do you get the number to call hot food service X? or gym Y across town to see if they have power and hot showers? What if it's an extended outage and you are calling to see if grocery store Z is open (with or without power) to replenish your staples (food not brads)?

      1-800-GOOG-411

    5. Re:Not everyone is 20 by Internal+Modem · · Score: 2, Insightful

      411

  3. No way! by Anonymous Coward · · Score: 2, Funny

    What am I supposed to burn in my fireplace? Wood? Bull, you burn wood. This aint' 1876, bitch. I start my phone book fire by rubbing two Blackberry's together and heat the rest of the rooms in my house using monitors to watch my live video stream of the blaze.

  4. The apocalypse by fnj · · Score: 4, Interesting

    As an official Old Guy, I find that rituals often have value. The morning trip to the bird feeder gives me a measure of purpose, and opening a phone book to look up a number gives me a bit of awe at the scale of my surroundings, and fixes the number in my mind for a few seconds longer than otherwise might be the case. A hypothetical EMP probably won't damage my black dial phone, and field trips to the central office indicate it might well not be damaged either, so it's nice to think two Old Guys could look each other up regardless of the internet being destroyed and chat for a while before the food runs out and the batteries in the central office run down and wild dogs begin to tear everyone apart.

    1. Re:The apocalypse by Rude+Turnip · · Score: 3, Insightful

      Rituals have value as long as they are relevant and beneficial. This particular ritual is a waste of resources.

  5. Re:I'm torn by Tsiangkun · · Score: 4, Informative

    Phone lines work in a power outage. your caps suggest you don't know this.

  6. Re:I simply throw them away or recycle by tverbeek · · Score: 3, Insightful

    They might include a "white pages" phone listing, but the point of those books is the "yellow pages": the advertising section. Those aren't going away, and asking to opt out of receiving them is going to be as fruitless as asking to opt out of junk mail. Less, in fact, because instead of being delivered by a single government-authorized agency (the USPS), the people delivering those worthless books to your door are a bunch of underemployed seasonal contractors working for several marketing firms. They aren't going to get any "do not deliver" notice, and wouldn't bother honoring it if they did (since they get paid per pound of wood-pulp delivered).

    --
    http://alternatives.rzero.com/
  7. Re:I'm torn by Isaac-1 · · Score: 2, Informative

    As a person that lives in hurricane country, I can tell you that during a major disaster cell service is one of the first things to go. Landline service will often be up and running when nothing else works, electricity out for 100 miles in every direction for days and the land lines still work.

  8. Opt-out -> opt-in by Alwin+Henseler · · Score: 4, Interesting

    Hehe, here in the Netherlands there was a TV report recently where people complained that they still received the phone book despite opting out. Then it was reported that in Belgium you don't get one anymore unless you ask for it (opt-in). Seems like a better way to me, cuts out all the waste from people that are too lazy to opt-out.

  9. Re:Now get rid of the Yellow Pages by Tsiangkun · · Score: 2, Informative

    When I needed a water pump for my washer, I went to the book to get a listing of part suppliers in my area. The internet is great for finding parts, shitty for finding parts in stock, in my area, at a shop open today. The yellow pages are a great resource. But this FA was about the white pages. The residential listings. This is not about the yellow book of advertisers. That one probably pays for itself.

  10. Re:I simply throw them away or recycle by Anne_Nonymous · · Score: 2, Insightful

    As long as they are selling ads, they don't care if you use it.

    The correct phrase to help banish phone books is "I found your business online".

  11. Bell was NOT the inventor by Anonymous Coward · · Score: 3, Insightful

    Bell did NOT invented the phone. I have no clue why it repeated over and over again. It was NOT Bell.

    http://en.wikipedia.org/wiki/Johann_Philipp_Reis

    That german inventor invented the telephone 17 years earlier and even coined the word "telephone".
    US-centric bias?

  12. It's Not Nostalgia For Some by damn_registrars · · Score: 2, Insightful

    As hard as some people here may find it to believe, there are people in this country - perhaps even in your own neighborhood - who don't own computers. Hence all the online and CD-ROM directories in the world won't help them a bit; they need the printed phone book to look up numbers. They don't use the printed phone book because they want "nostalgia", they use it because it's the only resource they have (or want).

    --
    Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
  13. conundrum by andcal · · Score: 2, Interesting

    So, how do you call the power company when the electricity goes out? I mean the first time the electricity goes out, I mean (because by the time the electricity goes out for the second time, you will have looked up the number and put it in your cellphone.) Wait, no, you just look it up on your cellphone the first time, because your cellphone can access the internet.
    I guess people with cellphones that can't access the internet to look up a number are becoming as rare as people with no cellphone and only a cordless phone on their landline.

    --
    --something witty
  14. The Phone Book is dead by cdrguru · · Score: 2, Insightful

    Not listing cell phones anywhere - even online - means there is no way to find the phone number of someone without a landline. As people continue to figure out the relability difference between a cell phone (very, very unreliable) and a landline (very, very reliable) and move to cell-only they drop out of any directory.

    So, how do you find the phone number of your child's 3rd grade teacher? In 1960 you used the phone book. In 2010 you don't, period. People are now unreachable unless you have a prior relationship and they expect you to call them.

    How do you find the phone number of your neighbor with a spotlight aimed at your window at 2:00 AM? You don't. You can either call the police or walk over there and hope they are receptive. Maybe they have a "shoot first and ask questions later" policy so the phone would be much, much better. The police would probably ignore you as a crank anyway.

    When a cell phone was an unimportant adjunct and very, very costly it made sense not to have them in any sort of directory. In 1987 or so you could run up a charge of several dollars for someone by calling them. 23 years later it might not make sense to not have these phone numbers listed.

    1. Re:The Phone Book is dead by CrashandDie · · Score: 3, Interesting

      Note that in most European countries, as the mobile phone billing system is reversed (caller pays, not callee, unless roaming in another country) it is quite popular to have mobile phone numbers in the yellow/white pages.

      Just looking at the pizza section of my local area, about half the numbers are mobile numbers. Looking at the doctor section, all the doctors that do house calls have a mobile listed. Some people have the same mobile number for longer than their landline. During my teens, I had one mobile phone number, and about 8 different landlines.

      This being said, you have to draw a line at some point. Would I look up my neighbour's number at 2AM? No, I'd just pull the curtains after giving him the finger. If I need to urgently call a teacher, why don't I already have the number? When I was a kid, the head teacher would ask for our phone number, at the beginning of every year. I did exactly the same, and wrote it down somewhere.

      Plus, the shoot-first argument is only valid in the US. To be fair, I've never had a neighbour who'd stop something I found annoying even if I asked. Having a phone number wouldn't really matter anyway.

  15. Please think of the children! by Sir+Holo · · Score: 3, Funny

    Our children will no longer be able to smoothly transition from the high chair to a regular chair without the phone book.

    And what to use for haircuts?

    1. Re:Please think of the children! by blair1q · · Score: 2, Funny

      You have children and you don't have all of the Harry Potter books?

  16. Re:Suprised! by hedwards · · Score: 3, Funny

    Come with me if you want that listing.

  17. Free 411 by paulej72 · · Score: 2, Interesting

    I think if a phone company wants to stop delivering the White Pages they should be forced to give free 411 calls to people asking for numbers that would be covered by the missing phonebook.

  18. Where will the online services get their data? by Animats · · Score: 4, Interesting

    The free online "white pages" services have usually obtained their data by scanning phone books. Where will they get their data now?

    Since Feist vs. Rural Telephone, it's been settled law in the US that the listings in telephone directories are not copyrightable. There's no originality. This created the third-party directory industry. But for online directories, there are EULAs and rate limiting on queries. There's no way to do a bulk download. "Whitepages.com" has these terms: "Among other limitations, you may not: ... compile the Results Data in a database and store such data for any future use ... publish, transit, distribute, or resell any Results Data." AnyWho (run by AT&T) has the terms: "You agree that you will not use the Service or the information obtained through the Service ... for incorporation into a commercial product or service ... to download directory listings or other information by using any type of automated means ...".

    So another data source that used to be open is now closed.

  19. Neighbors by rsborg · · Score: 2, Insightful

    I used my phone book just the day before yesterday. Probably the first time I've needed it in 3-4 years. I had to look up the number for Verizon tech support because my DSL connection died.

    I actually sat there for 5 minutes trying to figure out how I was going to look up the number without Internet access before I remembered the phone book.

    I was forced once to interact with my neighbors in a similar situation (phoneline dead, no cell either). Of course, in this day and age we're spared such unpleasantries by the abundance of wireless signals and the like.

    --
    Make sure everyone's vote counts: Verified Voting
  20. Re:Back when I was a kid... by mikestew · · Score: 2, Funny

    Now how are kids supposed to reach the table without phone books to sit on?

    Those 800 page long-obsolete tech books you keep on your shelf but can't bear to part with. Taking just a quick glance at my own shelf indicates that the SCO Unix System V SVR3 reference manual would substitute quite nicely for a medium-sized metro area. phone book.

  21. no more a telephone than a wagon is a sleigh by Internal+Modem · · Score: 2, Informative

    From your link: "It is now generally known that while a Reis machine, when clogged and out of order, would transmit a word or two in an imperfect way, it was built on the wrong lines. It was no more a telephone than a wagon is a sleigh, even though it is possible to chain the wheels and make them slide for a foot or two."