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Is the Number Up For the Residential Phone Book?

Hugh Pickens writes "The first phone directory was issued in 1878, two years after Alexander Graham Bell invented the telephone and for decades regulators across the US have required phone companies to distribute directories in paper form. But now the Washington Post reports that Verizon, the largest provider of landline phones in the Washington DC region, is asking state regulators for permission to stop delivering the residential white pages in Virginia and Maryland. About a dozen other states are also doing away with printed phone books as surveys show that the number of households relying on residential white pages dropped from 25 percent in 2005 to 11 percent in 2008. The directories will be available online, printed or on CD-ROM upon request but the inches-thick white pages, a fixture in American households for more than a century, will no longer land on porches with a thud each year. 'I'm kind of amazed they lasted as long as they have,' says Robert Thompson, a professor of popular culture at Syracuse University. 'But there are some people nostalgic about this. Some people like to go to the shelf and look up a number.'"

18 of 360 comments (clear)

  1. Simple option? by Monkeedude1212 · · Score: 4, Interesting

    Create some method for people to opt out?

    Or make existing methods more accessible or easier to use?

    I know that if there was a simple phone number to call, and all I had to do is call in and say "Hi, I live here, don't bring me a phonebook, thanks" I would do that and be done with it.

    1. Re:Simple option? by RivenAleem · · Score: 3, Interesting

      How about the even simpler option of opt in? If you find that only 11% of people use it, then making an opt out available requires 89% of the population to call in and ask to be removed.

      The idea they have of making it available on CD or in print, on request, is the best way to go.

    2. Re:Simple option? by delinear · · Score: 3, Insightful

      It would have to be opt in, otherwise you end up with the situation where I call them, say don't deliver, then move out - the next person is expecting a directory but the adress is marked as do not deliver so they call up to complain. Every year, a week after the directories go out, they'd be inundated with people calling to complain. With opt in, the worst that would happen is you'll get a directory when you didn't want it and throw it in the recycling bin. Seriously, though, I don't understand why they don't just withdraw it completely except as a paid service for people who call and ask for it. A few weeks ago we got one of these (actually it was the yellow pages rather than the white pages) and I put it straight in the bin - usually I go put it in a cupboard for a year but I realised I've been doing that for the best part of ten years and I've never had to resort to it because the internet is so much simpler, and even calling the directory services is easier than digging out a paper version. If there are a handful of holdouts who like a bit dead tree version I'm sure they wouldn't mind calling for it and paying a small sum to cover the cost associated with producing a low-volume edition with reduced/no ads.

    3. Re:Simple option? by Firethorn · · Score: 3, Interesting

      Not everyone has a computer, not everyone has one with a CD(today). I'm still waiting on internet service at home; the phonebook has been a lifesaver at the moment.

      I picked a couple up at the local telephone company store, they just have a bin of them, a lot like how JCPenny and Sears would have a stack of catalogs.

      Perhaps we can keep them, but do we need to print them every year anymore? Oh, and I'd say that since cell phone users have unlisted numbers by default, their usefullness is declining. Many younger people don't have home phones today, and that age is rising. Taxes on it are insane.

      I'll 'have' residential phone service because it came bundled with my internet*(any day now!). Still, there's no phone hooked up to it, so when it gets listed it'll just ring and ring. Maybe give direct them to the default mailbox that I won't monitor. Worse than useless, but I'll be in the whitepages because it'd cost $2/month for me NOT to be in there. Once I get more settled, I'm going to start calling to see if I can get the phone itself shut off - even if it only saves me the taxes, that'd likely be $12/month or so.

      *Better deal than cable, with which they'd effectively require me to buy cable, and the local cable has caps that the average slashdotter would bust without trying.

      --
      I don't read AC A human right
    4. Re:Simple option? by JSC · · Score: 5, Insightful

      I used my phone book just the day before yesterday. Probably the first time I've needed it in 3-4 years. I had to look up the number for Verizon tech support because my DSL connection died.

      I actually sat there for 5 minutes trying to figure out how I was going to look up the number without Internet access before I remembered the phone book.

      --
      Time's fun when you're having flies. - Kermit the Frog
    5. Re:Simple option? by MrLogic17 · · Score: 3, Informative

      http://www.yellowpagesoptout.com/

      This site will search, based on your zip code, for all opt-out options available in your area.

      This site made the rounds last month on a number of blogs....

    6. Re:Simple option? by mikestew · · Score: 3, Informative

      Here's me looking up the pizza place: grab one of the multitude of computers in the house, wait two seconds while it wakes from sleep. Cmd-Tab to browser, Cmd-T for a new tab, type "$PIZZA_PLACE redmond" in the search box, click (what is typically) the first link if the phone number isn't already displayed in the link preview. Oh, who am I kidding? I have their website bookmarked and ordered it online.

      To each their own, and your task flow is obviously different than mine (what is this "boot" you speak of?), but there's no way the pizza would get here any quicker if I used a phone book.

    7. Re:Simple option? by GungaDan · · Score: 4, Informative

      "how I was going to look up the number without Internet access"

      It's printed on the bill they send you every month.

      --
      Eloi are stupid, throw morlocks at them!
  2. The apocalypse by fnj · · Score: 4, Interesting

    As an official Old Guy, I find that rituals often have value. The morning trip to the bird feeder gives me a measure of purpose, and opening a phone book to look up a number gives me a bit of awe at the scale of my surroundings, and fixes the number in my mind for a few seconds longer than otherwise might be the case. A hypothetical EMP probably won't damage my black dial phone, and field trips to the central office indicate it might well not be damaged either, so it's nice to think two Old Guys could look each other up regardless of the internet being destroyed and chat for a while before the food runs out and the batteries in the central office run down and wild dogs begin to tear everyone apart.

    1. Re:The apocalypse by Rude+Turnip · · Score: 3, Insightful

      Rituals have value as long as they are relevant and beneficial. This particular ritual is a waste of resources.

  3. Re:I'm torn by Tsiangkun · · Score: 4, Informative

    Phone lines work in a power outage. your caps suggest you don't know this.

  4. Re:I simply throw them away or recycle by tverbeek · · Score: 3, Insightful

    They might include a "white pages" phone listing, but the point of those books is the "yellow pages": the advertising section. Those aren't going away, and asking to opt out of receiving them is going to be as fruitless as asking to opt out of junk mail. Less, in fact, because instead of being delivered by a single government-authorized agency (the USPS), the people delivering those worthless books to your door are a bunch of underemployed seasonal contractors working for several marketing firms. They aren't going to get any "do not deliver" notice, and wouldn't bother honoring it if they did (since they get paid per pound of wood-pulp delivered).

    --
    http://alternatives.rzero.com/
  5. Opt-out -> opt-in by Alwin+Henseler · · Score: 4, Interesting

    Hehe, here in the Netherlands there was a TV report recently where people complained that they still received the phone book despite opting out. Then it was reported that in Belgium you don't get one anymore unless you ask for it (opt-in). Seems like a better way to me, cuts out all the waste from people that are too lazy to opt-out.

  6. Bell was NOT the inventor by Anonymous Coward · · Score: 3, Insightful

    Bell did NOT invented the phone. I have no clue why it repeated over and over again. It was NOT Bell.

    http://en.wikipedia.org/wiki/Johann_Philipp_Reis

    That german inventor invented the telephone 17 years earlier and even coined the word "telephone".
    US-centric bias?

  7. Please think of the children! by Sir+Holo · · Score: 3, Funny

    Our children will no longer be able to smoothly transition from the high chair to a regular chair without the phone book.

    And what to use for haircuts?

  8. Re:Suprised! by hedwards · · Score: 3, Funny

    Come with me if you want that listing.

  9. Where will the online services get their data? by Animats · · Score: 4, Interesting

    The free online "white pages" services have usually obtained their data by scanning phone books. Where will they get their data now?

    Since Feist vs. Rural Telephone, it's been settled law in the US that the listings in telephone directories are not copyrightable. There's no originality. This created the third-party directory industry. But for online directories, there are EULAs and rate limiting on queries. There's no way to do a bulk download. "Whitepages.com" has these terms: "Among other limitations, you may not: ... compile the Results Data in a database and store such data for any future use ... publish, transit, distribute, or resell any Results Data." AnyWho (run by AT&T) has the terms: "You agree that you will not use the Service or the information obtained through the Service ... for incorporation into a commercial product or service ... to download directory listings or other information by using any type of automated means ...".

    So another data source that used to be open is now closed.

  10. Re:The Phone Book is dead by CrashandDie · · Score: 3, Interesting

    Note that in most European countries, as the mobile phone billing system is reversed (caller pays, not callee, unless roaming in another country) it is quite popular to have mobile phone numbers in the yellow/white pages.

    Just looking at the pizza section of my local area, about half the numbers are mobile numbers. Looking at the doctor section, all the doctors that do house calls have a mobile listed. Some people have the same mobile number for longer than their landline. During my teens, I had one mobile phone number, and about 8 different landlines.

    This being said, you have to draw a line at some point. Would I look up my neighbour's number at 2AM? No, I'd just pull the curtains after giving him the finger. If I need to urgently call a teacher, why don't I already have the number? When I was a kid, the head teacher would ask for our phone number, at the beginning of every year. I did exactly the same, and wrote it down somewhere.

    Plus, the shoot-first argument is only valid in the US. To be fair, I've never had a neighbour who'd stop something I found annoying even if I asked. Having a phone number wouldn't really matter anyway.