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Debt Collectors Using Facebook To Embarrass Those Who Owe

Not even the tranquility of FarmVille can save you from the long arm of debt collectors. Melanie Beacham says that a collector from MarkOne Financial contacted her relatives about her past due car note via Facebook. She is filing suit alleging that the company is harassing her family. Tampa based consumer attorney Billy Howard of Morgan & Morgan says, "Now Facebook does a debt collectors work for them. Now it's not only family members, it's all of your associates. It's a very powerful tool for debt collectors to use."

32 of 266 comments (clear)

  1. I'm Pretty Sure That's Illegal by eldavojohn · · Score: 5, Insightful
    I know collection debt law Is hazy as it varies from state to state and sometimes even has caveats internal to cities themselves but I thought there was a Fair Debt Collection Practices Act to protect consumers from crap just like this. I'm not a lawyer and Wikipedia's not exactly the foremost authority on the law but:

    Communication with third parties: revealing or discussing the nature of debts with third parties (other than the consumer's spouse or attorney) (Collection agencies are allowed to contact neighbors or co-workers but only to obtain location information; disreputable agencies often harass debtors with a "block party" or "office party" where they contact multiple neighbors or co-workers telling them they need to reach the debtor on an urgent matter.)

    And if they posted something on your wall, that could fall under a number of these laws. Hell, if you consider 'Facebook' an embarrassing media:

    Contact by embarrassing media, such as communicating with a consumer regarding a debt by post card, or using any language or symbol, other than the debt collector’s address, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business

    And if the debt collection's profile wasn't MARKONE DEBT COLLECTOR I'd be looking at that sort of shadiness as well.

    Having been the subject of a mysterious $180 debt collection put on my credit report over six years after they allege it happened in 2003 with no attempts to contact me until two months ago, I implore this woman to seek more than just a court order against MarkOne but instead to get the law amended now that social network websites are prevalent. They are a new form of contact medium that exposes far more information than the phone book and the current laws should apply or be updated minimally to reflect this.

    If you're wondering about my $180, I contacted them immediately. After getting all my current information so they could commence harassment, they told me to log onto some third party site and contest it. I did. Three weeks later I got a judgment: REMAINS. I was informed that, short of litigious action, that was the extent of my rights in that situation.

    --
    My work here is dung.
    1. Re:I'm Pretty Sure That's Illegal by magarity · · Score: 3, Informative

      The article says it is the company that financed the car, which would make them the primary debt holder and not a collections agency. Read the Wiki you linked: "While the FDCPA generally applies only to third party debt collectors—not internal collectors for an "original creditor"

    2. Re:I'm Pretty Sure That's Illegal by meerling · · Score: 2, Informative

      Yes, I agree with you, I believe that activity is clearly against the Federal laws and regulations regarding debt collection. (ianal) As to your situation, it's not necessarily over, check the statute of limitation on debts in your state. Then tend to range from 5-8 years, and it's possible that the collector was already past that point and is still trying to collect.
      As to the (un-named) third party you contacted, for as far as I know, it could have been the collectors brother-in-law. Don't go by the statements of a third party the collector sends you to, contact an official state agency or a legal representative that deals with these types of issues.

      Unfortunately there are a very large number of unscrupulous debt collectors out there that depend on your timidity and ignorance. Few people fight, and fewer people have any idea what their rights are, much less the restrictions the debt collectors are supposed to work under.

    3. Re:I'm Pretty Sure That's Illegal by clone53421 · · Score: 4, Insightful

      If you're wondering about my $180, I contacted them immediately. After getting all my current information so they could commence harassment, they told me to log onto some third party site and contest it. I did. Three weeks later I got a judgment: REMAINS. I was informed that, short of litigious action, that was the extent of my rights in that situation.

      I had my own encounter with debt collectors after some medical stuff (it’s nearly impossible to keep all those bills straight – you get the bill from the emergency room. and the hospital. and the doctor. and the weekend doctor. and ... they can’t combine them to make it simple, apparently).

      Don’t talk to the debt collectors. Run like hell. They don’t care about you. They just care about the commission they get.

      Find out who owns the debt and how to contact them. The collection agency has to tell you this. Contact them. Cut the debt collector out of the loop completely. And I do mean completely. Deal directly with the party who claims that you owe them something; once you settle the account with them, they will notify their debt collector that the debt has been canceled.

      In my case it was a bill I’d overlooked; in your case, it might just be a mistake somewhere. But you’ll find out a hell of a lot more from whoever hired the debt collection agency than you’ll find out from the collection agency itself.

      --
      Alexander Peter Kristopeit bought his basement from his mommy for one dollar.
    4. Re:I'm Pretty Sure That's Illegal by pcolaman · · Score: 4, Interesting

      Working for a major financial institution (disclaimer: while I am not going to identify said FI, what I say in no way is a representation or an opinion of the FI itself, but only personal opinion of myself based on experience), I have seen a lot of fraud occur this way. The typical scam going around is that someone calls you, says they are collecting on a debt and that they will soon be initiating legal action against you and it can be easily avoided by paying a percentage and then that they will clear it off the books and erase it permanently from your credit report. Then they ask for your card# (and if they are really bold, they'll ask for the CVV2 code on the back of the card) along with the expiration, and then proceed to create a cloned card and rack up as many fraudulent charges as possible before the bank suspects fraud and shuts the card off. It's become so common that when I see certain transactions, I know what has happened before the person I'm talking to has even said that they had someone call them up in this manner. To be quite honest, debit and credit card fraud is at a very high level currently.

    5. Re:I'm Pretty Sure That's Illegal by iamhassi · · Score: 2, Informative

      "Read the Wiki you linked: "While the FDCPA generally applies only to third party debt collectors—not internal collectors for an "original creditor""

      True, but there's limitations: for example, if someone owes me money I can't run commercials or billboards with their name, picture and address saying "JOHN DOE OWES ME $200 DOLLARS!". There are limitations, and I think posting information or contacting someone's friends and family on Facebook would be considered one of those limitations.

      After all, don't all of those collector calls begin with "This is a personal business matter for YOUR NAME..." If they were not legally required to have that message I'm pretty sure the voicemail would be "JOHN DOE YOU OWE FORD $200! PAY US OR WE TAKE YOUR CAR!"

      I just read that it is illegal for voicemails to say it is a personal business matter, they must state that the call is an attempt to collect a debt.

      --
      my karma will be here long after I'm gone
    6. Re:I'm Pretty Sure That's Illegal by dex22 · · Score: 2, Informative

      A collection agency is an "agent" working for the creditor. If they buy the debt, they are the new creditor, and can elect to be their own debt collector, but they are not the debt collection agency. These terms are defined by law, not the companies themselves.

      Further, your "pay your bills on time" doesn't stop people getting into these situations. I have had scrapes with thee companies because of a person with the same name and different SSN - they have employed these dirty tactics against people with the same name living in nearby towns - even going to far as to file false paperwork to get judgments.

    7. Re:I'm Pretty Sure That's Illegal by fahlesr1 · · Score: 2, Informative

      That law also applies to original creditors now. I'm no expert, but I did recently take Dave Ramsey's Financial Peace University class and he had a lesson on how to deal with debt collectors. They can contact relatives, but they can't mention that they are debt collectors, only that they wish to get in touch with you. I'm pretty sure she would have a legal basis for suing them.

    8. Re:I'm Pretty Sure That's Illegal by magarity · · Score: 2, Informative

      That law also applies to original creditors now. I'm no expert, but I did recently take Dave Ramsey's Financial Peace University class and he had a lesson on how to deal with debt collectors. They can contact relatives, but they can't mention that they are debt collectors, only that they wish to get in touch with you. I'm pretty sure she would have a legal basis for suing them.

      No, the FDCPA does not apply to original creditors. Here is the link to the FTC's page where you can read the whole act: http://www.ftc.gov/os/statutes/fdcpajump.shtm I don't know who Dave is, and if he's taught you about collectors then he's correct but he's mistaken if he told you the FDCPA applies to creditors. Maybe he is thinking of some other piece of legislation or you misheard.

    9. Re:I'm Pretty Sure That's Illegal by deetoy · · Score: 2, Interesting

      I've had a similar situation with a debt collect for an ISP. ISP tried to charge for an account after the contract period had expired, account closure requested and I was out of the country.

      One thing that helped was using social engineering methods to get the operators name, explaining to him I needed a copy of the companies original invoice for tax purposes and a copy of the terms of the contract. When he was unable to give me information I immediately requested he put his supervisor on the phone. After repeated requests due to the supervisor being unavailable I informed him he was doing his managers job for them and he should either
      a. stop doing his managers job for them
      b. demand better wages or
      c. stop calling me making unjustified requests for funds.


      In paralel with this I contacted the ISP and requested they formally advise me who their debt collection company was as I was dealing with a suspected fraud case unable to justify their debt collection practice.

      When I explained to the debt collected operator he was obviously smart enough to get a better paying job working for anything else his attitude improved. Eventually the company gave up contacting me.
      Excising debt collection companies from the equation is (in my experience) the best way to solve the problem. These companies operate on a % of debt collected and pay minimal wages to operators with a resultant skill level.
      Tho, I also know a % of debt collectors are chasing frauds who have no intention of paying anyone anything. Having said that, there are more effective ways to obtain a result - small claims court & repossessions.

    10. Re:I'm Pretty Sure That's Illegal by StormReaver · · Score: 3, Insightful

      1) When the debt collector calls, find out whom they are representing.

      2) Tell the debt collector to not call back, as you will deal only with the original creditor. Debt collectors usually get paid for debts they successfully collect. If they don't collect on behalf of the original creditor, they probably won't get paid at all. If you feed the dogs, they'll never die.

      3) The debt collector will try to convince you that you must pay the debt to them. This is usually false. Unless the debt collector has bought the debt from the original creditor, you don't owe them a dime. Tell them to fuck off, and then deal directly with the creditor (assuming you want to pay the debt at all).

      Many years ago, someone in my family got into a stupid debt situation with his college loans. The debt collector kept pestering him via phone, usually resulting in loud yelling heard throughout the house.

      Having had enough yelling over the course of a week, I took the next call. I got the name of the creditor from the debt collector, and told him not to call again; I was going to pay the bill for the family member, and was going to pay the college directly.

      The debt collector said that I had to pay them, and I told him that I did not. I said I have to pay the college, not some piss-ant with a attitude problem. After a little back and forth, I told him to piss off and never call back. I said that if he called me, I would file a Fair Debt Collection Practices Act complaint against him and his company.

      I paid the debt to the college, and never heard back from the debt collector.

    11. Re:I'm Pretty Sure That's Illegal by Foobar+of+Borg · · Score: 4, Insightful

      Here is a unique concept: Pay your bills so your debt doesn't get sold and you don't get called by deb collectors. Oh, and the original debtors generally SELL THE DEBT, so the person who owns the debt is the collection agency.

      You know, I've had debt collectors harass me on three separate occasions. You know how many times I actually owed the debt? Zero. And I never paid any of them a penny. The entities accusing me of owing them money were wrong and trying to fish for money.

      So, here is a unique concept. Go fuck yourself and stop assuming everyone is guilty until proven innocent.

  2. Easy Solution by Itesh · · Score: 2, Informative

    A. Pay your debts
    B. Go to your account settings in Facebook so that people can't mine all this information about you. Pass this tip along to your family and friends.

    1. Re:Easy Solution by cobrausn · · Score: 5, Insightful

      A. Pay your debts
      B. Go to your account settings in Facebook so that people can't mine all this information about you. Pass this tip along to your family and friends.

      C. Delete Facebook Account.

      --
      How does it feel to be a liar with pants constantly on fire?
    2. Re:Easy Solution by clone53421 · · Score: 3, Informative

      That’s actually worse than getting pegged rightfully, because if you’re the wrong person (a) the debt collector won’t believe you and (b) there’s nothing you can do to correct the debt. (If you’re the right person, there are actually more legal protective steps for you to take against this sort of harassment!)

      Still, you might be able to find out from the debt collector who actually owns the account (the creditor) and contact them. If anyone can do anything, it’s the creditor.

      --
      Alexander Peter Kristopeit bought his basement from his mommy for one dollar.
    3. Re:Easy Solution by Obfuscant · · Score: 4, Insightful
      I like Facebook because it makes it easy for me to keep in touch with family I wouldn't otherwise have a lot of contact with.

      Yes, email is SUCH a hard concept to master.

      Why would I want to delete my account?

      I don't know. Maybe because it opens you up to publishing personal and private data in an essentially public medium?

      Maybe I should get rid of my phone, and Internet service, and any kind of contact information while I'm at it?

      If you can't handle email, then yes, maybe.

    4. Re:Easy Solution by DaFallus · · Score: 2, Insightful

      Ok, please point me to a service where I can search for people's email address by name or location...

      People obviously prefer Facebook over regular old email for a reason. Just because you don't use or even like a particular service doesn't make you any less of a condescending asshole when you completely write them all off as morons because they don't see things your way.

      --
      No one cares what your captcha was

      Houston TX, USA
    5. Re:Easy Solution by PitaBred · · Score: 3, Insightful

      Don't be stupid.

      Email is not a hard concept to master, but it's a push communication. Facebook is pull. If I want to look at everyone's pictures I can. Otherwise I can ignore them without having to download or manage them in any way from my end.

      Facebook may open my personal and private data on a public medium, but guess what... I choose what to put on there. I understand completely that it's a public medium, and I don't really care. Not for the stuff I post. But I am aware of that... if I wasn't, well, that'd be another issue.

      The point here is that you're just pissed off at Facebook for... well, I don't know why. Did Mark Zuckerberg kick your dog or something? And you're advocating that we keep riding our damn horses because they work, instead of moving on to cars or trains. Sure, my car won't come when I call it, or be fueled by grass, but the benefits of a car over a horse are obvious for anyone that's ever dealt with both.

      Same with Facebook and email. Get over yourself.

  3. Re:So pay your bills by Anonymous Coward · · Score: 3, Insightful

    You do know they can't reply if the modded? or did something change?

    Anyways, ti's not that simple and you know it. You were probably marked troll because you are making a trollish statement.

    There can be many, many reason whys someone doesn't pay there bills. For example, after the .com bust, I was out of work for a number of months, and yes some bill went unpaid for a while. People have unexpected medical expenses and life changes. There are perfectly valid reasons for not paying a debt. But you went for the troll response.

  4. Re:So pay your bills by Anrego · · Score: 2

    I generally agree.

    I think all sides are a bit extreme in a lot of these debt situations.

    Banks and creditors should do more to protect people from themselves (obviously this is counter to their goals.. they make money by keeping people in debt as long as possible).

    Consumers should be more financially responsible. Yes, there are cases where it is unavoidable (illness for instance).. but I have little sympathy for people who simply live beyond their means because they can.

    Debt collection needs to be much more regulated. A little gental harrassment and public shaming.. fine.. but these cases you hear where people are driven to suicide need to stop. Also you hear about people being mistakenly targetted.. this needs to stop as well.

    My general belief is that one should never use credit to buy something that costs less than one paycheck. Just wait until you actually _have_ the money. Obviously stuff like houses, credit is (barely) worth it.. because we want a house now, not when we are 60, and are willing to fork out an obscene amount of extra money over the long term to get it sooner. I almost think this should become a law. There is _no reason_ to rack up debt to buy a stereo.

  5. Re:So pay your bills by JWW · · Score: 4, Insightful

    Would this persons situation NOT have been prevented by not simply paying their bills?

    1) Erroneous attribution of a debt to you that is not your debt.

    2) An error by the company you paid your bill to, making them think you haven't paid when you actually have.

    3) Mail/On-line banking/transaction problems

    4) Recordkeeping errors at billing company or debt collection company

    5) A scam.

    There, FIVE things that could get you calls from debt collectors when you pay your bills on time.

    I've personally experienced the second one where the company cashed my payment check and did not credit it to my account.
    The actually acknowledged that my check was cashed, but still demanded that I pay them again!!! I contacted the Attorney General for my state and they convinced them to stop calling.

    Suffice it to say, simply paying your bills does not necessarily keep collectors at bay.

  6. Re:So pay your bills by scubamage · · Score: 2, Insightful

    Again, speaking from my own experience a few phone calls/faxes of proof of payment has fixed any issues I've encountered. (1) can be provided if you present a utility bill for your current location, and if they call more than 3x in one month you can press charges for harassment. (2,3,4) can be solved by providing proof of payment, and if the issue is pressed, I send them a copy of my proof of payment and an invoice for my contractor hours based on the time they waste, as well as a notice that they will be sent to collections if they continue to waste my time. (5) Scams nothing will protect you from, even the law. Its not a perfect solution, but these have worked for myself and my family. Harder to avoid was when a prior inhabitant at my address had a warrant out for his arrest; sheriffs don't accept proof of payment :)

  7. Re:Personally by Anrego · · Score: 2, Insightful

    Quick addendum:

    Here's a simple trick I use when I am tempted to spend money - I just buy stocks instead.

    I actually do the same thing. Except instead of stocks I move it into my retirement savings. Once it's in there, it's a hassle to get it back out. I generally do this shortly after getting paid. If it's not there.. I'm not tempted to use it!

    That said, I think it's important to spend money on stuff that brings you happiness _right now_. Those stocks or my savings are useless if I get hit by a ostritch or something. As long as it's within your means and you are putting away for later.. dropping some money on something you didn't really need is ok once in a while.

  8. Re:So pay your bills by darth+dickinson · · Score: 4, Insightful

    ...and if they call more than 3x in one month you can press charges for harassment...

    Hell, if that was true half the debt collectors out there would be out of business. In a past life, I had some calling three times a day.

  9. Re:Debtors' Prison by nomadic · · Score: 2, Informative

    In the US you can't be directly incarcerated for debt; you can, however, be incarcerated for refusing to obey a court order that you pay the debt, which courts don't usually order unless the judge is convinced you have the money.

  10. Re:Personally by bjourne · · Score: 2, Insightful

    I'd say that at any point in your life, you shouldn't have more than 5% of your annual income in debt. You don't need that brand new car -- you can buy something affordable, and pay cash. I know buying a home is the "American dream", but how about saving up for it, managing your finances well and buying something you can afford? Or -- strange as this may sound -- renting one for life because you do not make enough to buy one. No one is entitled to anything. Here's a simple trick I use when I am tempted to spend money - I just buy stocks instead. So, if I see a nice jacket that I like that costs $200, I just buy stocks for $200 instead. So, now I'm out of my discretionary spending, and I just invested more money. Happiness all around.

    You buy stocks instead of clothes? Because you think everyday people waste their money on useless junk, like you? Not everyone can be a fortunate son like you. Your numbers are so out of touch with reality it isn't even funny. You can't buy a home anywhere in the world without incurring a debt that is many times your yearly salary. In my case, it was 5 times it because I'm making fairly good money and the apartment is small. In basically every city in the whole world there is a shortage of rentable apartments. No one is asking for a condo in downtown manhattan, just two rooms in some far out suburb. It is still hard to get. Then you have student loans. Most of us didn't have a college fund because our parents didn't have enough money to save anything. Unless you already are rich, there is no way in hell you can live a decent life without having more than 5% of your income in debt.

  11. Re:Personally by Anrego · · Score: 2, Interesting

    Indeed.. I totally agree that this needs to be fixed.

    Your history of _not_ being in debt and annual income should be more important.

    I actually use my credit card on a regular basis when making online purchases.. I just pay it off immediately. I don't put anything on it unless I have the money actually sitting in my bank account. This practically turns my credit card into a debit card.

    You also get all those benifits they use to suck people in.. while not making them a dime (and infact, probably costing them money).. which is very satisfying.

  12. Scummy debt collectors by pem · · Score: 2, Interesting
    To all those who have posted, essentially, that whatever debt-collectors do is "justified" -- fuck off and die. Slowly.

    Seriously.

    I have owned my current house for 11 years. A few months ago I started getting calls on my landline for debts incurred by one of the previous owner's kids.

    The kid hasn't lived here in over 10 years. The kid never had my telephone number.

    The scummy debt collectors cross-referenced an old address to a phone number, completely ignored the directory information on the number, and started harassing me mercilessly.

    It took many weeks to get them to understand that I was perfectly serious about taking them to court if they didn't lay off.

  13. Not that I have any debt other than mortgage by IrquiM · · Score: 2, Interesting

    But I'm glad I live in a country where this would be illegal

    --
    This is blinging
  14. Re:Personally by Anonymous Coward · · Score: 2, Insightful

    Of course, you suppose anybody able to pay rent is also able to also amass a 20% downpayment while paying it, and that owning is for everybody.

    I see you are fairly acquainted with reality. When your parents stop paying, you will see money differently.

  15. FDCPA by theurge14 · · Score: 2, Interesting

    I work at a collection agency. This breaks all sorts of FDCPA laws, especially about releasing information to 3rd parties.

    This agency will get audited very soon.

  16. Debt Collector Fun Story by Tanman · · Score: 2, Interesting

    Once when moving out of an apartment, I had the manager come in on the day I moved out after the apartment was empty. She and I went through the whole apartment and did the evaluation for how much of my deposit I would be getting back. The end result was that I was going to get back all of my deposit minus the small fee for cleaning/whitewashing/whatever that happens.

    Fast forward two months -- I get a call from a debt collector wanting me to pay money to the apartment complex. Well, being as I was expecting a check back from them, and this was the great state of California, my response was this:

    "I am due a refund of X dollars from the apartment complex. I have this in writing and signed by the apartment manager. Their refund is now past due, as California state law allows the apartment complex only 30 days for the ex-tenant to receive their money. As such, if I do not have a check in my hand by the end of the week, I am contacting the CA housing authority as well as the sheriff and going after both of you for failure to pay, harassment, and fraud."

    She apologized profusely, and in 3 days I had a check in my hand with the full amount owed to me. Woo-hoo!