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Why Tablets Haven't Taken Off In Business

An anonymous reader writes "On PC World's blog, Keir Thomas suggests reasons why tablets have never taken off in business, and explains how Apple's iPad was able to waltz in and steal the entire market. It's all about giving users freedom to figure out how useful tablets can be, he says, rather than forcing them into narrow usage scenarios: 'There's a lot to be said for having faith in users to make best use of their computer, without pushing and pulling them in ways you think are best for them.'"

44 of 449 comments (clear)

  1. does not compute by spiritplumber · · Score: 3, Insightful

    So that's why the first tablet that doesn't let you do everything a laptop would succeeded?

    --
    Liberty - Security - Laziness - Pick any two.
    1. Re:does not compute by Anonymous Coward · · Score: 5, Insightful

      So that's why the first tablet that doesn't let you do everything a laptop would succeeded?

      More like it succeeded because it was the first tablet that wasn't just a laptop with the keyboard hacked off.

    2. Re:does not compute by Yvan256 · · Score: 5, Insightful

      You don't carry a full PC tower around with a display, a keyboard and a mouse. You buy a laptop.

      You don't walk around with a laptop in your arms while trying to use it, you buy a tablet computer.

      There's also the fact that Apple didn't try to force the desktop UI interface into the iPad, they used one that was designed as a touch interface from day one.

    3. Re:does not compute by CarpetShark · · Score: 4, Insightful

      I was more confused by the attempted assocation between Apple and freedom.

    4. Re:does not compute by poetmatt · · Score: 3, Interesting

      you don't walk around with a tablet computer, you walk around with a phone that can do it.

    5. Re:does not compute by peragrin · · Score: 4, Insightful

      well that, and in 8 yers MSFT developed ONE and only ONE tablet application.

      Every other application required a keyboard to be really useful. MSFT never ported things like office or outlook to a tablet interface. Apple redesigned their mail, web browser, etc applications. MSFT designed one Note and left it at that.

      Where was the outlook for tablet interfaces? how about excel? The problem with tablets before apple, wasn't processor or battery, but the fact that if you weren't using a keyboard or mouse the interface was a royal pain in the ass to use.

      --
      i thought once I was found, but it was only a dream.
    6. Re:does not compute by gmhowell · · Score: 5, Insightful

      Spoken by somebody with young eyes and fingers. Get to a certain point in life and 'just the bigger screen' is not a phrase that makes sense.

      --
      Jesus was all right but his disciples were thick and ordinary. -John Lennon
    7. Re:does not compute by Anonymous Coward · · Score: 5, Insightful

      Use one for awhile, then post.

      When you say, "I can't fathom" or "I can't understand," what you're really saying is "My mental model of reality is flawed in a way that brings it into conflict with what I see and hear around me." You can't fix this condition by complaining incredulously about it on Slashdot. You need to use an iPad for a few hours and see what you think after that.

      I don't even own or want one of their locked-down shiny objects, but I've used the iPad enough to understand why it's a good fit for the wants and needs of a lot of other people.

    8. Re:does not compute by ColdWetDog · · Score: 5, Informative

      Just a guess - you're not the target market. How about an 79 year old woman with bad hands, bad eyes and not much computer savvy?

      That's my mother - who, after years of trying every single computerized gizmo that my brother and gave her (and failing rather dramatically) has fallen in love with her iPad. As have her neighbors at her Assisted Living place. We gave her the iPad a couple of months ago - I just visited the place and now there are perhaps a dozen of the things crawling around the place. The old folks are browsing the web, playing Mah jong, doing email and all those other fancy things (the home has a nice wireless setup). They're perfect for people that can't handle a 'real' computer and don't want / need a smartphone. The bigger screen is a big deal for some folks.

      There are more things in heaven and earth, jhigh, than are dreamt of in your philosophy. The fact that Apple has sold millions of these things indicates that they know a teensy bit more about the market than you (or the rest of your rather narrow minded ilk) do.

      --
      Faster! Faster! Faster would be better!
    9. Re:does not compute by davester666 · · Score: 3, Informative

      Well, are you a business, which is what this article is about?

      Anyway, do you have a job that requires you to walk around while also having access to a lot of information at the same time?

      I happen to have both an iPhone and an iPad, and for non-trivial things, the iPad kills the iPhone. Being able to see more items in a list, easier typing [course, I'm 6'5"], WAY longer battery life would be things that people actually using the device for work might actually want.

      I'm sure Fortune 100 companies rolling out iPads is solely because of Job's RDF.

      --
      Sleep your way to a whiter smile...date a dentist!
    10. Re:does not compute by Anonymous Coward · · Score: 4, Insightful

      Spoken by a fucking moron.

    11. Re:does not compute by cheesybagel · · Score: 4, Insightful

      There was another issue with tablets before. If a device is too heavy it fails in a lot of usage scenarios. Compare the weight of the iPad with the Microsoft tablet devices. The iPad still has one issue: it has low precision input compared to a regular pencil. It is a minor issue for the usage scenarios they propose, which consist of consuming content, however this still leaves content creation off the table.

    12. Re:does not compute by Anonymous Coward · · Score: 5, Insightful

      Apple succeeded because of marketing, not because of superiority of their product

      Keep telling yourself that. It's a harmless-enough delusion compared to many others you could have chosen.

    13. Re:does not compute by Man+On+Pink+Corner · · Score: 4, Interesting

      Anyway, do you have a job that requires you to walk around while also having access to a lot of information at the same time?

      I would probably have paid twice what my iPad cost if you had shown me what it could do as a VNC client. Even if it couldn't surf the web or play pinball or read e-books, it's still worthwhile as a VNC controller. Much easier to use at a crowded workbench than a laptop.

    14. Re:does not compute by Anonymous Coward · · Score: 5, Insightful

      The ignorance of the youth is strong in this one.

    15. Re:does not compute by mellon · · Score: 4, Insightful

      No, it's not. The article makes some good points, sure. But the real reason the iPad succeeds where other laptops fail is that it's the first tablet that didn't suck. Every tablet before it has had a resistive touchscreen and a swivel-hinge keyboard, with the CPU under the keyboard. The iPad has the CPU with the display, and no keyboard. If you want a keyboard, you buy an external one.

      Every tablet before the iPad had a hard drive. Hard drives are big, and draw a lot of power. That is, they suck.

      Every tablet before the iPad had an Intel CPU. Intel CPUs are big, and draw a lot of power. That is, they suck.

      Every tablet before the iPad ran Windows. Windows is designed for PCs. For tablets, it sucks.

      Every tablet before the iPad weighed in at over three pounds, because of the Intel CPU, the hard drive, the hinge, and the battery required to support all that. You couldn't hold them in your hands unsupported for ten minutes, much less an hour--you'd have to cradle them. They were designed to do too many things, so they sucked at the one thing tablets really need to do--replace a pad of paper or a book.

      Every tablet before the iPad had a battery life of maybe five or six hours, if you were really careful, and two or three, if you weren't. The iPad's battery will last through a full work day of full time use. It doesn't suck.

      That's why it's the first tablet to succeed in the market.

    16. Re:does not compute by mellon · · Score: 4, Insightful

      Bwahahahaha! You're trolling, right? I'm a huge believer in open source software as a political movement, and as a basis for a free society, but are you *seriously* proposing that it's easier to use than the App Store? *Seriously*? Have you ever *used* the App Store?

      I'd *love* to see a Linux distro that's as easy to use as the iPad. Let's fork Qt and build one!

    17. Re:does not compute by stg · · Score: 3, Insightful

      The truth about why that happened is even sillier. The head of the Office team didn't believe in tablets... http://www.guardian.co.uk/technology/2010/feb/04/microsoft-exec-tablet-killed-brass-office

    18. Re:does not compute by gmhowell · · Score: 4, Funny

      Wow. Just... Wow. If a prerequisite to being old and wise is to first be young and stupid, you are destined to become Methuselah.

      --
      Jesus was all right but his disciples were thick and ordinary. -John Lennon
    19. Re:does not compute by germansausage · · Score: 5, Insightful

      Young man, it will happen to you too. Sometime between your thirtieth and fortieth birthday you will start to notice it. Your hairline will be receding. Your corneas will be less flexible so maybe you'll start to need glasses. Small injuries will start taking longer to heal. Your joints will start to hurt more often and longer. You might be able to fool yourself for a while, but even with the best of exercise, care and nutrition your will not be the same at 50 as you were at 30. Age is coming for you, as it does for us all, and it will humble you too.

    20. Re:does not compute by jo42 · · Score: 4, Insightful

      What can you do with an iPad that I can't do with linux on any other tablet from 5 years ago?

      A normal everyday person can use the iPad. A slashdot reading geek is required for "linux on any other tablet from 5 years ago".

      Once you get that through your thick nerd skull, you too will grok the enlightenment.

    21. Re:does not compute by digitallife · · Score: 5, Insightful

      You should really look at yourself in the mirror. You're clearly holding the exact position you accuse me of holding, in reverse. But hey, I'll play along and clarify.

      What can one do with an iPad that I can't do with an alternative?
      1) Pull it out of the box, and within 1 minute have almost any book on my screen and read it for 10 hours straight without a charge. On the living room couch.
      2) Setup an Apple ID, and then have any of hundreds of thousands of pieces of software on my device in one click, usually for only a couple dollars or less.
      3) Let my 2 year old daughter use it with no supervision, and her actually be able to open her apps and navigate with no issues.
      4) Give it to my father to browse the Internet or play with apps, and not have to tell him how to use it. And he won't break it.
      5) Spend 0 time setting up or maintaining it. It really just works.
      6) Have access to an enormous amount of software designed specifically for a touch screen, much of it extremely high quality.

      I could keep going, but i think i've made my point. I enjoy using it.

    22. Re:does not compute by Anonymous Coward · · Score: 5, Funny

      Must be from all the American semen pumped into your great grandmother during WWI.

    23. Re:does not compute by gmhowell · · Score: 4, Insightful

      Yeah, you and much of the Slashdot crowd don't really understand marketing. It seems that 'marketing' is equated with 'advertising'. Not in the least. Apple is actually a very good at marketing, but not in the limited way some seem to understand it. Apple didn't 'create' the market for the iPad, they discovered it. Big difference. Once found, they created a product that would appeal to that market. Not as simple as a PDA, not as unwieldy and complex as a laptop. Then they told people about it.

      --
      Jesus was all right but his disciples were thick and ordinary. -John Lennon
    24. Re:does not compute by emt377 · · Score: 3, Informative

      What can you[1] do with an iPad that I can't do with linux on any other tablet from 5 years ago?

      Do you really want an exhaustive list of hardware and platform differences? Let's see, anything 3G or GPS navigation related, run keynote presentations, in fact run any other commercial software to speak of, 15 hour battery life, 1 month sleep/standby, type on an onscreen keyboard, fit in an envelope, play angry birds or pvz, you you can't use it as a leveling tool due to lack of accelerometers, you can't buy and download music directly, etc etc. Clearly you're not dumb enough to ask for a list of differences, you just expect to retort that none of these are important, or only stupid people want them, or you can add external hardware to the tablet, or you shouldn't leave home without a charger or extra batteries, etc etc. But clearly enough people care about these things to pay for it, while merely having the ability to point at a screen by itself, in a fairly bulky package with poor performance and battery life, is not marketable in itself. The proof of the pudding is in the eating.

  2. It's all about customer convenience by Anne_Nonymous · · Score: 4, Funny

    >> why tablets have never taken off in business

    No cupholders.

    1. Re:It's all about customer convenience by ScrewMaster · · Score: 4, Funny

      >> why tablets have never taken off in business

      No cupholders.

      The reason tablets have never taken off is because you have to press that stylus really, really hard to cut into the stone.

      --
      The higher the technology, the sharper that two-edged sword.
    2. Re:It's all about customer convenience by hedwards · · Score: 4, Funny

      Have you tried to use the cupholder on a laptop? On a desktop, the cup more or less stays put, but the last time I used one on a laptop, I ended up spilling half of it on my lap.

      I can only imagine how difficult it would be to balance use a tablet based cupholder.

  3. bass ackwards? by Anonymous Coward · · Score: 4, Interesting

    "It's all about giving users freedom to figure out how useful tablets can be, he says"

    Umm, aren't people buying these *because* the software ecosystem is more locked down and controlled than a traditional computer is? To a lot of people that is an advantage if it reduces their risk of malware.

    Something seems backwards. There are far less restricted machines out there, but people prefer the iPads instead of those.

  4. It was cost. by Kenja · · Score: 4, Insightful

    The reason the tablets we've had since the 90's never really caught on was because they didn't do enough beyond what a notebook did to justify the difference in price.

    --

    "Have you ever thought about just turning off the TV, sitting down with your kids, and hitting them?"
  5. Steal the market? by saleenS281 · · Score: 5, Interesting

    I'm not sure I'd say the iPad has "stolen the market". Nearly every presentation I've been in/been a part of still has a laptop as the primary source of information. An ipad is great to carry around if you're just trying to get email. If you're trying to do any real work, it fails miserably.

    The reason the tablet never took off is because it's just a more expensive, less powerful laptop. The iPad isn't REPLACING the laptop anytime soon. Hell, it isn't even REPLACING the tablet. The people who have adopted the tablet will continue using it. Everyone else will continue using their laptops for 99% of their business oriented tasks, and keep their iPad's around when they don't want to lug around a full laptop, and don't need to get any "real work" done. If I'm going on an overnight trip to attend a meeting where I'm not presenting, you bet your ass I'll probably just grab an iPad for the flight to watch movies and check email. If I have to get any work done, I'm taking a laptop.

    I would be willing to bet the reason most business users have picked up an iPad is the same reason I have: 10 hours of movie playback. I can watch movies for almost my entire trip to Sydney on one charge. You aren't getting anywhere close to that with anything else on the market today.

    1. Re:Steal the market? by PDG · · Score: 4, Informative

      Are you kidding me? I used my iPad are the office all the time. Granted, I'm not compiling Java on it, but there are plenty of uses over and above email at the office.

      It makes a great portable Web-Ex client, as well as GotoMeeting and other presentation formats. It handles documents well. Using iAnnotate lets me markup and read PDF docs.

      I also found it great for reading specs rather than killing trees with paper or trying to read them off a computer screen. I can take them with me with ease.

      I also have RDP and VNC clients plus a shell terminal (no, not jailbroken) lets me SSH into other boxes and do sys admin work as well as a slew of other network tools available.

      Add on top of that the fact that I can do Voip calls and listen to my music all at the same time.

      --
      "Where is my mind?"
    2. Re:Steal the market? by 605dave · · Score: 4, Funny

      It doesn't matter, Apple is evil. And closed. And all that other stuff. Stop pointing out the obvious benefits of Apple's approach. Don't you know it doesn't adhere to our strict open philosophy? It doesn't matter that people seem to like it, it seems to work, and it seems to be secure.

      --
      Be kind, for everyone you meet is fighting a difficult battle. - Plato
    3. Re:Steal the market? by Mr2001 · · Score: 4, Insightful

      It makes a great portable Web-Ex client, as well as GotoMeeting and other presentation formats. It handles documents well. Using iAnnotate lets me markup and read PDF docs.

      I also found it great for reading specs rather than killing trees with paper or trying to read them off a computer screen. I can take them with me with ease.

      [...] Add on top of that the fact that I can do Voip calls and listen to my music all at the same time.

      At my office, we do all that stuff with laptops that cost about as much as an iPad, but they also run Office and various other productivity apps. Have you discovered any advantage of doing them on an iPad instead, or are you just pointing out that the iPad isn't 100% useless in an office environment?

      I also have RDP and VNC clients plus a shell terminal (no, not jailbroken) lets me SSH into other boxes and do sys admin work as well as a slew of other network tools available.

      My god, why would you torture yourself by trying to do remote desktop and SSH without a keyboard? I mean, yes, those tools exist, but the iPad itself really isn't suited for typing more than a few words at a time.

      --
      Visual IRC: Fast. Powerful. Free.
  6. Re:What? by Roogna · · Score: 4, Insightful

    Apple may lock it down for the average user, but not for ENTERPRISE. Who within some minor boundaries (No using the enterprise program to build your own app store to sell to others, and no using it to write software that does it's best to harm the cell phone network) are free to develop and distribute within their business whatever they'd like.

  7. Re:My personal view: by NiceGeek · · Score: 4, Insightful

    If you're buying an iPad or iPhone and think that you can run something that didn't come from the App store, you should have done better research. For many people what Apple produces is sufficient. For those who want features that Apple doesn't provide, there are other options. I see no point in complaining that a device doesn't do what you want if you're never going to buy one in the first place, buy something else.

  8. Of course there are no iPads in businesses by pankkake · · Score: 5, Funny

    ...hipsters don't have jobs.

    --
    Kill all hipsters.
    1. Re:Of course there are no iPads in businesses by wierd_w · · Score: 5, Funny

      no, but In soviet america, Jobs has Hipsters!

  9. Re:Market Belongs to Microsoft? by bloodhawk · · Score: 4, Interesting

    I was given to understand that the reason the Ipad hasn't succeeded in a business environment is because the Windows based Tablet already dominates that market. I know the local hospital purchased a ton of tablets recently when they underwent a huge remodeling.

    Except that's not what the article or the summary say. It is about how the iPad is supplanting those traditional tablets.

    It isn't the first time the article has been full of shit. I work in 2 government departments, they bought a stack of ipad's with the assumption that the intitial trial would lead to full scale rollout and do as the article suggested. It took all of about 3 weeks before most of the 30 trial ipads been returned to IT (think the number stands at 22 returned) and they went back to laptops/tablets. The Ipad is nice but it just isn't a good work tool, it is something for entertainment.

  10. Re:Market Belongs to Microsoft? by PCM2 · · Score: 4, Insightful

    Yeah but what "market" are we talking about here? I've walked around a lot of enterprises and I haven't seen many tablets, Windows or otherwise. My understanding has always been that except for individual enthusiasts, the markets (plural) for Windows Tablets have traditionally been verticals -- healthcare, oil and gas, things like that. These aren't Compaq tablets that you order from Tiger Direct, either; they tend to be purpose-built, ruggedized devices. I don't really see the iPad worming its way into those markets with any great speed.

    And even if iPad has "stolen the entire market" -- a statement I choose to interpret as saying that people who have bought iPads are happy with them and have no plans to switch to something else -- how big is that market really? I hear vague statements about iPad sales. I live in the City of San Francisco and I've maybe seen 2-3 iPads out in the wild. Maybe most people keep theirs at home, I don't know -- but you would think that if mobility is such a big factor in why people are buying these things, I'd see more of them around town. By comparison, I feel safe to assume that just about every single person I pass on the street has access to a laptop, or at the very least a desktop PC or Mac. The iPad's true market presence does not seem very significant by comparison.

    --
    Breakfast served all day!
  11. Re:A more cynical explanation ... by DarkOx · · Score: 3, Interesting

    Given that IBM has pretty much exited the personal computer market I really don't understand what you are trying to say. You do realize they just market re-branded Lenovo stuff in that space right? I also think any executive issuing a PO for such equipment is not so clueless that they can't understand the differences between Microsoft, IBM, and Lenovo and I also doubt very much your thesis they don't care to understand.

    You either have astonishingly poor communication skills or actually do work with a bunch of monkeys and PHBs. I am not suggesting most Officers don't have their PHB moments but if yours are still having that moment in Q4-2010 you might want to look for another job because your firm's days are probably few.

    --
    Repeal the 17th Amendment TODAY! Also Please Read http://www.gnu.org/philosophy/right-to-read.html
  12. Re:What? by EastCoastSurfer · · Score: 4, Insightful

    Actually no one is more equal than another. An enterprise or private user can pay the fee and write all the code they want for their own device(s). Only when they want to distribute to the app store do any rules come into play. What enterprise is going to put their apps for internal use on the app store anyway?

  13. I thought it was poor aerodynamics... by bashibazouk · · Score: 3, Funny

    and not enough thrust.

  14. The simplest explanation... by jimfrost · · Score: 3, Interesting

    ...is that they wre horribly overpriced. I wanted a Windows tablet when they first came out, right up until I found em priced at $2000 and up. What the hell? You could get two nice laptops for that.

    Even today they run about twice what they should. Apple waltzes in with a tablet half the cost of a Windows tablet, and it actually works well with its touch interface ... It is not at all hard to see why people liked it.

    --
    jim frost
    jimf@frostbytes.com