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Apple Support Company Sues Customer For Complaint

Posted by samzenpus on from the if-you-don't-have-anything-nice-to-say dept.

tekgoblin writes "An Apple authorized Service Provider called System Graph is suing a customer who complained online about poor service from them. The customer Dimitrios Papadimitriadis took his iMac to them because he was seeing gray spots on his LED panel. The Greek company System Graph recommended a full interior cleaning of the iMac and performed the service for Dimitrios. He then got his iMac back and noticed moisture behind the screen and that it still did not work properly and took it back to the repair center. System Graph then told him that they needed to keep his iMac to replace the LED screen and he would be without it for another week.

4 of 292 comments (clear)

  1. It's called System Graph by Stratoukos · · Score: 5, Informative

    You don't even read the stories you post, do you?

    The company is called System Graph.

    --
    It may be 7 digits, but at least it's a semiprime
    1. Re:It's called System Graph by arth1 · · Score: 5, Informative

      Indeed it is http://www.systemgraph.gr/

      C|Net, which the tekgoblin site pinched this from, had the name right. But tekgoblin got it wrong, both on their own site, and in the verbatim copy submitted here. And yes, samzenpus appear to have rubberstamped it without even some elementary link following.

      No, this won't be the last time we see this, but I still hope that we get served less copypasta and more verified news here in 2011.

    2. Re:It's called System Graph by 1u3hr · · Score: 5, Insightful
      TFA calls it Stemgraph too.

      No it doesn't. TFA says "An Apple authorized Service Provider called System Graph is suing a customer..." Perhaps it was corrected, something that Slashdot rarely bothers to do.

      However, this is yet another case of Slashdot promoting some link-whoring blog that reports a story instead of the real source.The actual (English language) source is CNET: http://news.cnet.com/8301-17852_3-20026918-71.html?part=rss&subj=news&tag=2547-1_3-0-20 which has a rather more complete story and background.

  2. Re:LED SCREEN? by thegarbz · · Score: 5, Interesting

    Yep these things are actually quite easy to make in small sizes. Scaling them to the size of a tablet or a monitor is prohibitively expensive, something like $3000 for a 15" display. Samsung and Sony are the two main companies actively researching OLEDs and Samsung is aiming for 55" TVs by 2012.