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British ISPs Embracing Two-Tier Internet

Barence writes "Britain's leading ISPs are attempting to construct a two-tier internet, where websites and services that are willing to pay are thrust into the 'fast lane,' while those that don't are left fighting for scraps of bandwidth or even blocked outright. Asked directly whether ISP TalkTalk would be willing to cut off access completely to BBC iPlayer in favor of YouTube if the latter was prepared to sign a big enough cheque, TalkTalk's Andrew Heaney replied: 'We'd do a deal, and we'd look at YouTube and we'd look at BBC and we should have freedom to sign whatever deal works.' Britain's biggest ISP, BT, meanwhile says it 'absolutely could see situations in which some content or application providers might want to pay BT for a quality of service above best efforts.' PC Pro asks if it's the end of the net as we know it."

41 of 305 comments (clear)

  1. "above best efforts?" by Anonymous Coward · · Score: 5, Insightful

    "a quality of service above best efforts."

    WTF does that mean? If they can do better, then the "best efforts" wasn't actually the best effort, was it?

    How can you have a level of effort above the best?

    1. Re:"above best efforts?" by cbiltcliffe · · Score: 4, Insightful

      "Above best efforts" really means "above the best effort we are willing to put in, unless you pay us our extortion money."

      --
      "City hall" in German is "Rathaus" Kinda explains a few things......
    2. Re:"above best efforts?" by mikkelm · · Score: 5, Informative

      "Best effort" in networking terminology is the priority given to traffic that isn't specifically prioritised or limited. There's nothing wrong with what he's saying.

    3. Re:"above best efforts?" by jamesh · · Score: 4, Funny

      It means they are going to give 110%

    4. Re:"above best efforts?" by mrnobo1024 · · Score: 4, Funny

      No no, that's all wrong. Let me show you how it's done:

      "I just heard some sad news on talk radio - Apple co-founder/CEO Steve Jobs was found dead in his California home this morning. There weren't any more details. I'm sure everyone in the Slashdot community will miss him - even if you didn't enjoy his work, there's no denying his contributions to popular computing. Truly an American icon."

      Sheesh, trolls these days.

    5. Re:"above best efforts?" by mysidia · · Score: 5, Informative

      Except for the fact that it doesn't make any sense. How can it be the "best effort" if something can be prioritised ahead of it?

      It makes perfect sense. When a QoS scheme is being designed; traffic is divided into classes, and (typically) each class is assigned to queues based on priority; each queue has a certain size.

      The class that is not associated with any priority queue at all is called "best effort". The reason it is called best effort, is, unlike other traffic classes -- there is no priority or reservation.

      Other traffic has priority in the form of something close to a guarantee; meaning, if prioritized traffic does not exceed the size of the priority queue, it is guaranteed to be delivered even in the face of congestion. Whereas the remaining traffic is just "best effort".

      The traffic that is best effort will be delivered if possible (in the face of congestion), but it might be dropped, best effort is weaker than guaranteed priority.

    6. Re:"above best efforts?" by GNUALMAFUERTE · · Score: 3, Insightful

      It would be good if the bottom line wasn't pushed down, and if the upper classes were sold in a non-discriminatory way, at fixed prices. The problem is that it's not going to happen that way, it'll just turn into a sell-to-the-highest-bidder situation, where companies will be out-paying each other to get priority over each other's traffic. It'll be a way for ISPs to sell their stuff twice instead of increasing their capacity. Let's say now they charge you a dollar for 1GB of traffic through a 10mbps link, instead of increasing their capacity to sell you 10GB over a 100mbps link at $ 0.7, they'll just charge $1 for 1GB through a up-to-10mbps link, then charge you another dollar to prioritize your traffic over all the torrents and other crap, and then another dollar to prioritize you a bit more. They will be essentially charging you several times for what you are already getting now.

      Of course, they'll manage to screw over some people even worse, particularly anyone in need of low-latency communications (think VoIP, etc).

      --
      WTF am I doing replying to an AC at 5 A.M on a Friday night?
    7. Re:"above best efforts?" by jimmypw · · Score: 3, Insightful

      It more likely means "the lines we aren't going to upgrade any more because we have people that sponsor their own lines". It annoys me. I Truly hope that no websites pay this ransom money.

    8. Re:"above best efforts?" by mysidia · · Score: 3, Informative

      That doesn't make any sense. If they are really making their best effort, it would be the same as guaranteed priority.

      You're missing the point. These are accepted industry terms, not subject to dispute by people who think they know something about computer networking. Suggesting there is something wrong with the terms is just equivalent to brandishing your own errors/lack of understanding:

      Quality of services clases impose constraints on the system, by assigning traffic to different queues with different sizes and latency/drop preferences. The priority queues are constraints, and not to be violated in order to deliver a packet. They are usually of a fixed size, so even some packets from prioritized streams can wind up dropped into lower priority classes.

      Best effort refers to the best effort to deliver packets in that class, without violating any constraints imposed on the system.

      Priority queues are constraints; packets in a higher priority queue cannot be dropped at a higher rate than allowed, for the purpose of delivering best effort packets.

      Best effort is basically near the very bottom. The only worse traffic class is called Less than best effort; typically applied to non-drop non-latency sensitive traffic such as bulk transfers, e.g. FTP, FXP, SMB, Peer to Peer networks, sometimes SMTP.

  2. Shouldn't governments impose balance? by Opportunist · · Score: 5, Insightful

    Didn't we elect them to make sure that the weak get protected so they don't get screwed over by those that could flex their muscles to browbeat them into submission?

    If governments do not serve that function anymore, why the fuck do they exist at all? I can let someone (financially, physically...) strong beat me up and make me surrender quite fine without paying a few dicks to keep a bunch of chairs from flying off planet with their fat asses.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    1. Re:Shouldn't governments impose balance? by betterunixthanunix · · Score: 5, Informative

      Clearly, you are misunderstanding the purpose of 21st century governments. The purpose of your government is to ensure that corporations and their shareholders become wealthier.

      --
      Palm trees and 8
    2. Re:Shouldn't governments impose balance? by shentino · · Score: 5, Insightful

      No, it's to ensure the people making them rich stay poor enough not to fight back.

      Part of being rich is being comparatively wealthy. If everyone became a millionaire, nobody would feel like one, because apart from the rampant inflation required to make such a thing a reality, part of the perk of being rich is having what other people can't. If everyone around you was just as wealthy, you wouldn't feel special.

      In a zero sum world where resources are finite, you cannot win without someone else losing.

    3. Re:Shouldn't governments impose balance? by Anonymous Coward · · Score: 5, Insightful

      If there are no other options, assuming there is no government-imposed monopoly in place, then petition companies to start offering service in your area. If enough people get pissed off with poor service then other companies will jump at the chance to fill the void.

      This is tremendously naive. Realistically, the chances of this happening are slim to none. Most consumers will just accept their fate and do nothing (despite the efforts of people trying to get them to stand up), leaving everyone else doomed.

      Why do I believe this? I've been stuck with a single ISP for years. If this truly happens, it does not happen in a reasonable amount of time, and I'd rather have a competent government do something about it than wait for a miracle.

    4. Re:Shouldn't governments impose balance? by mrnobo1024 · · Score: 3, Insightful

      Capitalism naturally weeds out situations that are unsatisfactory to the consumer. If you don't like your ISP with its two-tier Internet approach, use another. If there are no other options, assuming there is no government-imposed monopoly in place, then petition companies to start offering service in your area. If enough people get pissed off with poor service then other companies will jump at the chance to fill the void.

      99% of people are ignorant. When they see YouTube videos loading at dial-up speeds, they won't realize it's because it's being throttled - the media certainly won't tell them, especially NBC (now a subsidiary of Comcast). They'll just assume Google's servers suck and decide to instead watch some corporate-approved content at Hulu or something.

      The 1% of internet users who are savvy enough to know what's going on are an insignificant speck to capitalists. The costs of building last-mile Internet infrastructure are huge enough to ensure that no business will ever try to get in there unless they can expect to control a big fraction of the market.

      Capitalism is vulnerable to tyranny of the ignorant.

    5. Re:Shouldn't governments impose balance? by Anonymous Coward · · Score: 4, Interesting

      Well, if no other ISP is willing to give "Net Neutrality," and the ISPs can make more money by not offering it, why would any of them.

      If this happens, then the Net will become the next cable TV company.
      What you pay for is what they decide you will see.
      So much for freedom of expression and leveling the playing field.

      To recap, once one ISP can do this, they all will.

  3. Cheapest is Best by LilBlackKittie · · Score: 5, Insightful

    This is what the drive to the lowest price possible gets you: a broadband that loses the ISP money in an attempt to get that TV and billboard price-point of £5.99 per month. How does the ISP make money and remain competitive? Answer: more bites at the cherry! Phorm, getting content providers to pay... etc...

  4. Oof by Prikolist · · Score: 5, Insightful

    Not only does this kill small companies' as well as individual users' chances at internet presence, but what a great way to kill off any p2p protocols by dumping them whosesale into the 'slow lane'.

    --
    I think Linux isn't better than Windows hence in the slashdot realm I'm a troll
    1. Re:Oof by VortexCortex · · Score: 5, Insightful

      Everybody knows any P2P protocol is strictly used for pirating, so then it's alright!

      Those small companies and users are probably infringing something somewhere too, so they're all criminals anyways.

      Yargh! Those lilly-livered scallywags wot call themselves "Producers" are pedalin' stolen wares foisted from real Content Producers under legal duress! Aye! The true artisans be shackled and made to slave away in concerts and promo gigs to make ends meat.

      I say we smartly keel-haul the dirty bilge rats! Nay, lay siege and claim the bountiful media booty, make like Robin Hood with the lot of it, then scuttle the lot of 'em!

      Avast ye thick skulled brutes -- Will not the art-slaves still earn a living prostituting at promo parties, late night shows, and musical venues?

      (A cutlass twice sharpened slices doubly)

  5. Two very different things by SuperKendall · · Score: 3, Insightful

    I think absolutely, ISP's should be allowed to provide faster bandwidth for sites where companies have agreed to pay for delivering content to the consumer at faster transfer rates. Those companies are in effect subsidizing higher levels of ISP service for some content; there's nothing at all wrong with that.

    The second issue raised, where potentially a company could fork over enough money to block some other service - that's really bad, but I don't see it ever happening despite scare quotes like the ones the article provides. There's simply no way customers would put up with it, and the company being blocked could easily sue the company paying for the block. So who would actually do that?

    Remember that you are being frightened in order to be OK with giving over more control over an inherently open internet, to those that want to control content. It's under the guise of protecting you but the first thing you should do when someone says "I'm here to protect you from a horrible danger" is to be very suspicious and ask a lot of questions to find out if in fact there's really a credible threat.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:Two very different things by sribe · · Score: 4, Insightful

      I think absolutely, ISP's should be allowed to provide faster bandwidth for sites where companies have agreed to pay for delivering content to the consumer at faster transfer rates. Those companies are in effect subsidizing higher levels of ISP service for some content; there's nothing at all wrong with that.

      And how exactly do they do that? They do it by delaying the packets sent by those who don't pay extra.

    2. Re:Two very different things by Anonymous Coward · · Score: 5, Interesting

      ...companies have agreed to pay for delivering content to the consumer at faster transfer rates.

      Does this mean consumers no longer have to contend with bandwidth and maximum download caps as long as consumers are willing to accept variable speeds? Otherwise, what good does it do me if YouTube wants to pay extra to feed me uncompressed HD quality video in real time if my internet connection can only accommodate a fraction of the required bandwidth and download allotment? For example, my ISP has tiered services. Let's say I'm on the lowest tier. YouTube has paid to have its content delivered at the fastest possible speed. So for as long as I'm surfing YouTube, my connection behaves as if it's on the highest tier. Did I understand you correctly?

      That's all well and good except for the fact that every consumer ISP (at least in the US) has pretty much oversold its available bandwidth. It's a zero sum game. In order for my connection to be temporarily upgraded when surfing YouTube, my neighbor's connection will have to be downgraded when he's surfing Vimeo (which didn't pay extra for content delivery in this hypothetical scenario) which may violate my neighbor's minimum level of service (unless of course ISPs downgrade that somewhere in the small print). Because let's be honest here, the extra money that ISPs will be collecting for this prioritized delivery isn't likely to go into upgrading infrastructure because we all know what the US telcos did with the tax payers' money that was earmarked specifically for upgrading infrastructure.

      EDIT: lol... the captcha for my post is "extort"

    3. Re:Two very different things by Nemyst · · Score: 3, Insightful

      First, they say they'll speed up service for X and Y.

      Slowly, your Internet service degrades for other sites. Wondering what's going on, you contact your ISP. They say X and Y's customers are using a lot of bandwidth and thus the infrastructure's getting throttled a bit for others. Nothing they can do about it.

      After a while, they announce a grand overhaul of their services so that they can better provide access to sites... but they only speak of X and Y. Turns out the upgrade was done for those and the rest is still on mostly the same thing bar negligible upgrades.

      Fast forward a little bit and you'll end up with sluggish access to all the sites that didn't pay. No, they never actually cut off a site or slowed it down on purpose - they just dedicated all their resources to them and let the rest fall to pieces. They have the incentive, they'll do it if they can.

    4. Re:Two very different things by Imrik · · Score: 5, Interesting

      I say we offer them the choice, they can be classified as common carriers and thus carry everything equally or they can discriminate and be responsible for everything that they carry.

    5. Re:Two very different things by chaboud · · Score: 4, Insightful

      Bingo!

      This is absolutely the most right-headed (and concise) statement of this problem that I've seen.

      All of these guys (congress and parliament included) should be in jail.

  6. Welcome to the Communications War by ideonexus · · Score: 5, Insightful

    The problem with a lack of net neutrality is that it takes multiple ISPs to carry the packets. So if YouTube agrees to pay for preferential treatment, they're going to have to pay every ISP in the world for it. So one ISP got their check, but the one next door didn't, so they stifle the traffic. What happens when my attempt to ping Google gets bounced out to Europe as occasionally happens?

    If we don't get Net Neutrality, we will have a war between ISPs discriminating against each other's traffic, and they will beg for the government to step in to resolve disputes. Once that happens, instead of the simple single rule of Net Neutrality, we will get a patchwork of situational regulations dictated by corporations through armies of lawyers representing their best interests.

    --
    i ~ Celebrating Science, Cyberspace, Speculation
  7. Tipping point: whether websites buy into this by noidentity · · Score: 3, Interesting

    Like companies holding monopolies, the tipping point seems to be whether website owners pay ISPs to avoid getting slowed down. Here's hoping that affected sites put up an intro page on any ISPs that slow them down, explaining to the user that the site is slow not because of problems on the site's end, but rather that it's the user's ISP, the company he pays to get access to the internet, that is artificially slowing things down.

    1. Re:Tipping point: whether websites buy into this by westlake · · Score: 3, Interesting

      Here's hoping that affected sites put up an intro page on any ISPs that slow them down, explaining to the user that the site is slow not because of problems on the site's end, but rather that it's the user's ISP, the company he pays to get access to the internet, that is artificially slowing things down.

      That tells the user you can't afford life in the fast lane. That you are strictly second tier.

    2. Re:Tipping point: whether websites buy into this by Totenglocke · · Score: 3, Informative

      No, it tells the user that their ISP is using Mafia tactics and saying "Pay us for speed protection or something unfortunate might happen".

      --
      "The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants." ~Thomas Jefferson
  8. Already here by mrsam · · Score: 3, Interesting

    There's an Akamai server on my ISP. www.foxnews.com resolves to it, traceroute reaches it two hops off the router on the other side of my DSL bridge, and the homepage loads up blazingly fast.

    On the other hand, my packets to www.cnn.com wander around a series of various tubes, until they find their way to Atlanta. www.cnn.com is noticably slower to load. traceroute shows that about twice as much latency accumulates, until it stops at CNN's router.

    FOX news is paying my ISP, indirectly through Akamai, for a higher tier of service for my ISP's customers. Their competition does not, and their tier of service is noticably slower.

    I try my hardest, but I can't think of a damn thing that's wrong here.

    1. Re:Already here by mikkelm · · Score: 4, Insightful

      The problem isn't really that content providers can have their applications hosted in end-user service provider networks. The problem is that the TalkTalk representative seems to be open to the idea of content providers paying them money to block out the competition entirely.

    2. Re:Already here by russotto · · Score: 4, Insightful

      Nothing's wrong with your scenario. Let's consider if the Internet were not a series of tubes, but more like trucks. Then your trucks to Fox News would get there, load up, and turn around faster because Fox News had a warehouse in your neighborhood. Your trucks to CNN take longer because they've got to get on the highway, head down to Atlanta, and head back to your neighborhood. That's not the proposal here. Suppose both NBC news and CNN were outside your neighborhood. The proposal here is that if NBC paid off your neighborhood association and CNN did not, any trucks coming into your neighborhood from CNN would be made to take the crappy two-lane road with traffic lights and a 25mph speed limit, whereas the NBC trucks would be allowed to use the highway.

    3. Re:Already here by Toasterboy · · Score: 5, Insightful

      Akamai is very different from a "two tier strategy".

      Akamai is all about having local data centers nearer to high traffic population centers. This has the side effect of relieving congestion on the main internet backbones by essentially doing local caching. You want the data, and it happens to be located on a server closer to you, which by coincidence does not have to bottleneck through the backbone as much, so you get better scaling and performance. This strategy is net positive because the internet as a whole benefits by reduced waste and the hosts can deliver content more efficiently with a better user experience.

      A two tier internet is something *very* different. That's taking the same pipe, and allocating priority to the rich and powerful at the expense of those who don't pay the premium; there is still the same amount overall of bandwidth available but they want to allocate less of it to you and more of it to companies that pay. How that will actually work is that those who pay more get internet hosting that works, and everyone else gets screwed with a broken, high latency, congested network. Oh, and the price for them will also go up while the service goes down.

      Everyone else should get really pissed off about this crap, once they figure out how bad the deal is for them.

      Let me put it this way: if this sort of thing is allowed, more advanced internet services developed over the next few years will only be possible when they are run by huge corporations with deep pockets, and all other innovators will be shut out in the cold. And that means you get to pay more for those services because there won't be any competion.

  9. Wrong by SuperKendall · · Score: 4, Interesting

    And how exactly do they do that? They do it by delaying the packets sent by those who don't pay extra.

    No, they locally cache the content providers data so that you don't have the round-trip of getting it over the "real" internet. Realistically it's far too much trouble to manage networks by doing anything to the traffic itself, which implies all kinds of expensive packet inspection. It's far simpler to improve performance by local caching or by QOS for traffic to specific destinations - that the user would want improved access for anyway...

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:Wrong by Raptoer · · Score: 3, Informative

      They might also implement it via RED. As an outbound queue fills packets going into that queue start getting dropped. This is done to prevent TCP global synchronization, and is standard practice. But if you change the rules a little, saying that packets coming from payer X get into the queue more often than non-payer Y, you've effectively lowered Y's performance during congestion without impacting Y during non-congestion.

      Or it could be done via managing router queues. In order to route a packet you must inspect it anyways. Instead of having 1 outbound queue from a router you have two, three, or more. The outbound port sends from the high-priority queue more often, but still sends from the lower priority queues, or else to the hosts it appears to be congestion or a dead connection.

      It could also be done via policy based routing on the AS level. An AS is a set of routers divided from other routers by political divisions rather than any technological reasons (AT&T routers vs Verizon routers). Each AS communicates routes and speeds via BGP. You direct the payer packets towards the faster AS you're connected to, then send the non-payer packets over to the slower AS.

      There is no real way to speed up some packets without slowing down others, unless you literally build a whole new faster network, in which case why not put the other packets on there too?

  10. Rename the product then... by ewhenn · · Score: 3, Insightful

    They shouldn't be allowed to sell "Internet access" then. If I'm paying for service, and I can't get to a site because my "ISP" has it blocked, then they aren't providing Internet access. They should be forced to advertise the service as a "Restricted web portal". Yeah, they might not like it, but it would be a lot closer to the truth.

    Side note: "TalkTalk" sounds cutesy. I have another cutesy for them: "Bye-Bye", as I cancel my service.

  11. Great way to stifle innovation by saleenS281 · · Score: 4, Insightful

    If we allow this, it will effectively create yet another monopoly for those with the capital to be the highest bidder. I love google, but I also love knowing that they have to constantly be redefining themselves, or any college kid with a little bit of skill and luck can create competition from their dorm room. If the *next big thing* is so slow it's unusable because of the ISP's "preferential" treatment of those paying tariff's, it won't ever become the next big thing. And THAT will be yet another nail in the coffin of the downfall of mankind.

  12. wrong yourself by Anonymous Coward · · Score: 5, Informative

    I work for a company that is heavy involved (among other things) in just that sort of deep packet inspection technology. If you don't think that large ISPs are (or will shortly be) doing traffic shaping, you're a fool.

  13. No, there is something very wrong... by KonoWatakushi · · Score: 5, Interesting

    "Best effort" is what we had for years without a tiered Internet. Using that label for a second tier is seriously disingenuous. Before, effort was made to ensure that pipes had sufficient capacity, and that congestion was the exception, and not the rule--that is "best effort". No longer.

    Relegating all second class traffic to a permanently congested and insufficient pipe can hardly be considered "best effort". There is no incentive for them to provide sufficient capacity for Internet services which compete with their own services. In fact, quite the opposite.

    The reason that the Internet was such a powerful engine for innovation, is exactly because it had excess capacity, and the ability to support new applications. If all Internet traffic is now to be relegated to the scraps of bandwidth remaining from so called "managed services", it is dead for all practical purposes.

    Sure, it will hobble along, but a tiered Internet can never provide the rich opportunities for innovation, or even competition with established services. That is why it is crucial that this not happen. Under a neutral Internet, there is every incentive to provide sufficient bandwidth so that it works well for everyone. Once you start carving it up, those incentives disappear, and the incumbent monopolies will prevail.

  14. Interesting post from a UK ISP owner in November by cheeseandham · · Score: 3, Insightful

    Two Speed Internet
    I would have thought it would be difficult in the UK as there is more competition. If Fred Bloggs finds his ISP slows down BBC iPlayer then he can change ISP pretty easily. What's the problem?

  15. excuse me, but youre talking like a moron by unity100 · · Score: 4, Insightful

    Pause, and think about it for a minute. Does anyone REALLY think an ISP can afford to make 99% of the Web intolerable for its users, without immediately dying a horrible death in the market? No. It won't happen.

    stop believing in the 'market' bullcrap. market is the foremost thing that is manipulated on this planet. there is more profit in tiering internet, and ALL isps will be doing it. there will be no problem of 'surviving' at all. it will just be 'standard industry practice', just like how things like these have been, in all other industries unless they were banned.

    as a simple example, you can look at how, for some reason, music album/cds are being sold from almost the same rates as records, despite technology changed a lot, manufacturing went to china taking the production cost to dimes, and many corporations seemingly competing in the field.

    where is cheaper music in the mainstream market ? where is the competition ?

    nowhere. this is what you will end up with internet too, if you keep believing that 'market/competition' bullshit. its something that doesnt apply in real world. it lives in econ 101, 102 books.

  16. Content providers, not ISPs, have power by DaveGod · · Score: 3, Interesting

    ISPs seem to be confused about who is en route to achieving monopoly powers.

    In the UK, consumers have a real choice of ISPs and negligible brand loyalty to any of them. iPlayer, Facebook, Google and YouTube on the other hand border on being a staple part of lifestyle. Most people I know also use iPlayer and I'm quite certain they'd all change ISP if theirs stopped delivering it. On that subject, TFA is on shaky ground about contract lock-in because ceasing to provide a significant service is a failure to deliver/material variation which renders the contract unenforceable, and, in my (limited) understanding of contract law, it is nigh on impossible to have valid terms in standard-form contracts to waive such rights.

    OK, ISPs could speed up certain companies and not others, and this could get to a point where they're not literally barring access but it's impractical for bandwidth heavy content to compete without doing so. But you're still going to have consumers who are more concerned about content and you're still going to have the 3rd party options like Akamai. The risk for consumers, as the article correctly points out, is the barriers that are created preventing new startups gaining traction.

    If it wasn't enough that people are already more bothered about the content than their ISP, all of those companies have various content-sharing and other agreements already, they are clearly not averse to forming agreements on other issues. The balance of power is forming overwhelmingly in the hands of the big content providers.

    ISPs should think twice. Some content providers are already showing signs of some monopoly power and by creating further barriers to competition the ISP is throwing itself towards an inevitable conclusion: the content providers charging the ISP.