Slashdot Mirror


Golden Gate Bridge To Eliminate Tollbooths

Hugh Pickens writes writes "The San Francisco Chronicle reports that tollbooths and toll collectors, a fixture at the Golden Gate Bridge since it opened in 1937, will be eliminated starting in 2012 as the bridge moves to an all-electronic system, cutting 34 jobs and saving $19.2 million over the first eight years. The bridge will move to a toll collection strategy that combines the existing FasTrak system with one that photographs the license plates of cars going through the toll plaza and mails a bill to the registered owners. Other structures and bridges have successfully gone to all-electronic tolls, including the Sydney Harbor Bridge in Australia and the Leeville Bridge in Louisiana, but not everyone is happy with the change. 'This is a world-famous bridge, and you need a human face,' says Philip Hynes. 'You need people in those toll booths to greet people.'"

41 of 349 comments (clear)

  1. Electronic tolls way faster by Loomismeister · · Score: 5, Insightful

    I'd much rather cruise through tolls without having to stop, and I really have no desire to see these human toll booth operators.

  2. "You need a human face" by commodore64_love · · Score: 5, Insightful

    No you don't.

    You need to eliminate the 5-minute backup at the toll booth, and thereby save yourself ~2000 hours over a lifetime. You don't need the human face, just as you don't need an operator asking, "Number please?" on the telephone.

    --
    "I disapprove of what you say, but I will defend to the death your right to say it." - historian Evelyn Beatrice Hall
    1. Re:"You need a human face" by Anthony+Mouse · · Score: 2

      Wow, you started off with a great point about privacy (which I agree with), then devolved into a rant about how users of bridges, roads, etc. shouldn't have to pay for use and then into something silly about corporations.

      What the OP said was that tolls are generally evil. And that is true. Whether you have toll collectors or transponder equipment, you end up wasting millions of taxpayer dollars on a revenue collection method that is strictly inferior to the alternative: Raising the gas tax.

      We already have a gas tax, so the cost of increasing it to offset the revenue lost by eliminating tolls would have zero government overhead. Meanwhile you eliminate the cost of transponders, readers, collection and enforcement costs against those who don't pay, etc.

      And as an added bonus, the privacy concerns entirely disappear.

    2. Re:"You need a human face" by Digicrat · · Score: 2

      What the hell are you talking about? Number please? Please. The operator asks you for a business, person, location, and then GIVES you a number. That's not as trivial a task to automate as you think.

      Wow I hate douches like you that lie and twist reality to make points.

      Whoosh?

      I believe the OP was referring to the jobs that were eliminated back when phone companies went from human operators connecting calls on a switchboard (where you had to give them the number) to electronic switchboards that enabled actually dialing a number (though they still required human operators for many years after that to connect long distance calls).

      If you think about it, for both telephone switchboards 50 years ago, and toll booths today, we are:
      - eliminating menial jobs with human interaction (oh no, lost jobs!)
      - adding efficiency to the system (no more waiting in line/hold to get through/connected)
      - reducing privacy through an expanded paper trail (in neither case was there no paper trail before, just more of one now)

  3. Works great in Dallas by Hadlock · · Score: 2

    Personally I love the tollway system here in Dallas (not that I use it much, public highways are FREE so to speak). Drive on, drive off, you get a bill at the end of the month with a summary of the charges. For someone who doesn't regularly use cash, it makes my life just a little bit easier. The other alternative is keeping a transponder in your car... not really my cup of tea.
     
    But yeah, long story short we've had the system in effect on portions of Hwy 121 now for about 6 years and it's just recently gone live on the main "Dallas Tollway" with zero issues.

    --
    moox. for a new generation.
    1. Re:Works great in Dallas by humphrm · · Score: 2

      Yeah but it works out great if you don't rent a car and drive an out-of-state vehicle... they don't bill out-of-state plates at all!

      --
      -- "In order to have power, I must be taken seriously." -Mojo Jojo
  4. Saving $19.2M over the first eight years...how? by hazee · · Score: 2

    So, $19.2 million, divided by 8 years, divided by 34 people equals...
    The toll-collectors get paid $70K per year?

    1. Re:Saving $19.2M over the first eight years...how? by WrongSizeGlass · · Score: 4, Insightful

      So, $19.2 million, divided by 8 years, divided by 34 people equals...

      The toll-collectors get paid $70K per year?

      That cost probably includes their medical insurance, the employer's portion of SS and other taxes, vacation time, etc.

    2. Re:Saving $19.2M over the first eight years...how? by M.+Baranczak · · Score: 4, Informative

      Salaries aren't the only cost. Don't forget health insurance and pension plan. Plus the cost of maintaining the actual booths. Plus the armored trucks that have to carry a few tons of quarters every day.

    3. Re:Saving $19.2M over the first eight years...how? by TheRaven64 · · Score: 3, Informative

      The cost of an employee is usually around double that employee's salary (benefits, substitute cover when they are off, equipment, and so on). They're also going to be saving a lot if they're not handling cash anymore.

      --
      I am TheRaven on Soylent News
    4. Re:Saving $19.2M over the first eight years...how? by peragrin · · Score: 3, Informative

      If you get paid $50k a year your employer is paying close to $70k to keep you as an employee.

      or do you think that health insurance, workers comp, 401k, etc are all magically free?

      --
      i thought once I was found, but it was only a dream.
  5. When will they and the other us systems go ezpass? by Joe+The+Dragon · · Score: 4, Interesting

    When will they and all the other us systems link up with ez-pass?

  6. Clean air anyone? Traffic jams? by name_already_taken · · Score: 4, Interesting

    Further, what these idiots fail to realize is that all those cars idling at and then accelerating away from the tollbooths add up to a huge emissions source - something which California says they're always concerned about.

    In the last decade they added "Open-road tolling" on the tollways around Chicago - the air quality was measurably improved in the areas near the toll-collection sites.

    The bridges in the bay area are also major commuter routes - eliminating the requirement for every car to stop at a toll booth can only improve traffic flow.

    For everyone who loves the toll collectors, I bet there are hundreds who hate them. I remember a story in one of the Chicago papers about all the bad things people would do to the toll collectors - like heating up coins using the car's cigarette lighter before giving them to the collector. The exhaust gasses those folks have to breathe all day can't be good for them either.

    --
    Putting moderation advice in your .sig lowers your karma!
  7. Just get rid of tolls completely. by Zaphod-AVA · · Score: 4, Interesting

    Tolls waste a lot of time and money in an attempt to spread the cost of the road to the people that 'use' it, but this doesn't work. Everyone benefits from the road system. Even if you don't own a car, the goods and services you use rely on them. Adding tolls just increases the cost of those goods and services, so the entire toll industry is a waste of time. Just tax people evenly for the roads we all rely on and skip the wasteful toll booths and electronics.

    1. Re:Just get rid of tolls completely. by Anonymous Coward · · Score: 2, Insightful

      You misunderstand the reason for toll booths on the golden gate bridge. It's about reducing demand.

      By having a toll on the bridge, a certain percentage of the population is going to decide that it's not worth it to cross the bridge, and will plan their trip using an alternate route. This reduces the number of cars crossing and reduces congestion. By implementing a toll, you help insure that there is at least one non-congested (or relatively quick) path by car into the city, so that those who need to get there in a hurry can. If you need to get into the city 15 to 20 minutes faster, the toll is worth it.

      With the toll, the bridge is useful to some people (or all people some of the time). Without the toll, the bridge becomes just as congested as any other road, because people choosing between the bridge and the alternative will favor the bridge until congestion makes them indifferent between the two.

    2. Re:Just get rid of tolls completely. by clarkkent09 · · Score: 4, Insightful

      Everyone benefits from the road system.

       
      And extending the same idea, everyone benefits from the existence of the Internet, therefore people who don't have access to it should also pay a share of your ISP bill, right? Not everyone benefits from the road system equally. People who drive more benefit more personally and also cause more damage to the roads and they should pay more for the maintenance. The gas tax that we have now is one way to do it but its imperfect. The most fair way to finance roads is to pay by the mile traveled with the weight of the vehicle factored in, which is pretty much what the tolls do. The only problem with tolls is the practicality, the delays they cause etc but it seems like technology can fix that.

      --
      Negative moral value of force outweighs the positive value of good intentions.
    3. Re:Just get rid of tolls completely. by RoFLKOPTr · · Score: 5, Informative

      You misunderstand the reason for toll booths on the golden gate bridge. It's about reducing demand.

      By having a toll on the bridge, a certain percentage of the population is going to decide that it's not worth it to cross the bridge, and will plan their trip using an alternate route. This reduces the number of cars crossing and reduces congestion. By implementing a toll, you help insure that there is at least one non-congested (or relatively quick) path by car into the city, so that those who need to get there in a hurry can. If you need to get into the city 15 to 20 minutes faster, the toll is worth it.

      With the toll, the bridge is useful to some people (or all people some of the time). Without the toll, the bridge becomes just as congested as any other road, because people choosing between the bridge and the alternative will favor the bridge until congestion makes them indifferent between the two.

      You misunderstand the reason for toll booths on the Golden Gate Bridge. It's about revenue.

      There ARE no alternate toll-free paths into San Francisco unless you want to add nearly three hours to your drive. They also strategically planned the toll booths so that most people cannot avoid paying a toll by picking and choosing different paths to take and running the toll-free side of a bridge in the morning and the toll-free side of another bridge on their way home. You must not be from the Bay Area, so I'll forgive you, but there simply is no feasible way to bypass the Golden Gate Bridge to get into the city.

    4. Re:Just get rid of tolls completely. by Reziac · · Score: 4, Insightful

      Whilst reading TFA (I know, it's embarrassing, but I still do it) I noted the bridge "operates with a $89M deficit" ... um, how the hell does it manage THAT? The bridge itself must be long since paid for, and maintenance can't be all THAT high -- surely they don't do a total resurfacing every year? So how much of the deficit is a direct cost of running the toll system itself? Or is it just more of the vaunted California gov't economy's ability to spend at a rate 3x its means?

      Also:

      "A toll-taker's base pay starts at $48,672 a year and tops out at $54,080."

      Holy shit, where do WE sign up to make that kind of money for sitting in a booth?? (Yeah, I know that's barely getting by in San Francisco, but still...) Plus benefits and retirement, no doubt.

      BTW, we already do get taxed evenly, based on usage -- that's what the gasoline tax does. You're taxed in direct proportion to miles driven and weight on the road surface (which translates into wear and tear) because that's the reality of a given driving distance and a given vehicle's weight-to-MPG ratio. Yeah, it gets harsh if you're forced to commute long distances, but I've yet to see a fairer system.

      --
      ~REZ~ #43301. Who'd fake being me anyway?
    5. Re:Just get rid of tolls completely. by Hatta · · Score: 4, Insightful

      And extending the same idea, everyone benefits from the existence of the Internet, therefore people who don't have access to it should also pay a share of your ISP bill, right?

      No, but everyone should pay to get internet (and road) access to everyone. If we can count on everyone having internet access we can scrap older less efficient ways to do things. This benefits everyone.

      --
      Give me Classic Slashdot or give me death!
    6. Re:Just get rid of tolls completely. by RoFLKOPTr · · Score: 2

      Well, you can take a bus, or a ferry. So there are two reasons. Revenue, and the fact that San Francisco totally hates cars.

      (Some of it is justified concern about overloading the place with traffic, but some of it is definitely philosophical. If they had a choice between making things easier for traffic and a punch in the face, I'd expect the government to take the punch in the face every time.)

      You have a solid point, and I would absolutely love to take public transportation to work. Unfortunately, even with as much environment-friendly bullshit as we spew around here, the public transportation SUCKS, and people refuse to make it better. Our bus networks have no money to improve the way they work because people don't use them because they're horrible. I would have to get on a bus at 4:21AM to get to work at 6:11 -- 50 minutes early. Twice have the citizens of Marin County struck down legislation that would utilize the existing railroad tracks that run all up and down every North Bay city on the 101 for a light rail system because they're concerned about the NOISE. It's the typical Marin mentality of "I want things that will help the environment but I don't want to have to LOOK at it."

      Oh well. That's my rant for the day.

    7. Re:Just get rid of tolls completely. by mobets · · Score: 2

      According to some I saw documentary a while back as soon as the painters finish they have to start over again due to where and tear.

      http://www.goldengatebridge.org/research/caretakers.php

      The Golden Gate Bridge (Bridge) is one of three operating divisions of the Golden Gate Bridge, Highway and Transportation District (District). The operating divisions include: Golden Gate Bridge, Golden Gate Transit and Golden Gate Ferry. The Bridge Division employs about 200 employees that operate and maintain the Bridge under the direction of the Deputy General Manager, Bridge Division. The Bridge Division captures the true meaning of the words "team effort", with all of the skilled crafts and trades working together to accomplish the job at hand.

      A revered and rugged group of ironworkers and painters battle wind, sea air and fog, often suspended high above the Golden Gate Strait, to repair corroding steel. Ironworkers replace corroding steel and rivets, make small fabrications for use on the Bridge, and assist painters with their rigging. Ironworkers also remove plates and bars to provide access for painters to the interiors of the columns and chords that make up the Bridge. Painters prepare all Bridge surfaces and repaint corroded areas.

      --

      It was me, I did it, I moved your cheese
  8. Re:rental car? by magarity · · Score: 5, Informative

    Oh, it's tremendous fun to go through an automated toll with a rental car. First the toll authority sends a bill for $1 to the rental company. Then the rental company charges your card (that's still in their system) for $15 based on the fine print in the rental agreement. A run through a lengthy toll road with five or six toll monitors results in individual bills for each one and can get you a bill from the rental company for a hundred or more.

  9. Switzerland has a nice system by PolygamousRanchKid+ · · Score: 4, Informative

    You buy a sticker to put on the inside of your windshield. It costs ~32€ and is good for a year. With that, you can drive anywhere, without any further tolls. Switzerland has butt-loads of tunnels and bridges that they have to maintain, and their autobahns are some of the best I have ever driven on. They are probably cleaner than most surgical operating room in the world.

    In Italy, they have some kind of electronic subscription sticker system that lets you get through the toll booths fast. Or you can just shove in your EC bank card or credit card at unmanned booths. They do have folks at a few toll booths. On my last trip there, I saw that a lot of tourists would hold up maps, and ask the toll collector for advice. So maybe tossing the human element out is not such a great idea.

    In Germany there are no tolls, and on a lot of the autobahns, no speed limit. Their autobahn motto is: "Drive fast, die young, leave a beautiful, mangled corpse."

    --
    Schroedinger's Brexit: The UK is both in and out of the EU at the same time!
    1. Re:Switzerland has a nice system by rrohbeck · · Score: 2

      The autobahn is the safest road in Germany in terms of person-km. The mandatory driving school includes x hours of supervised autobahn or similar driving.

    2. Re:Switzerland has a nice system by mapkinase · · Score: 3, Interesting

      I wish I had mod points to mod you up.

      They also pay special attention to tailgating. I have heard stories about automatic tracking of car-car distance on bridges in Germany.

      Tailgating and lame-ass changing lanes is the main reason for accidents, not the absence of the speed limit.

      Instead of putting emphasis on driver education (stricter driving tests, for example) they toll the economy with their stupid speed limits, increasing amount of time people spend in traffic unproportionally to the speed limit reduction. /rant

      --
      I do not believe in karma. "Funny"=-6. Do good and forbid evil. Yours, Oft-Offtopic Flamebaiting Troll.
  10. Re:Can we have it for the Severn Bridges as well? by TheRaven64 · · Score: 2

    It's already easy to go from Wales. There are only tolls entering Wales, to keep the riff-raff out.

    --
    I am TheRaven on Soylent News
  11. Out of state plates & non-US plates. by CrAlt · · Score: 4, Insightful

    And how about all the people who don't update their registration when they move? Rental cars?

    And what do you do if the bill isn't paid? Suspend the registration? Cali can't do that to out of state plates or plates from Canada/Mexico.

    I wonder if the added bureaucracy and paperwork for collections is going to nullify the gains they make by not collecting at the bridge.

    --
    I have to return some videotapes...
  12. Tourists vs residents by FooAtWFU · · Score: 5, Interesting
    It's a question of tourists versus residents, one of the long-standing San Francisco tug-of-wars that's only been escalating of late since the city's budget fell apart. San Francisco is very much a place of "soak the tourists for all they're worth". A one-way cable-car ride is $5. (Residents can get a monthly transit pass that lets them ride at no additional cost.) In Golden Gate Park, they just fenced in the Conservatory of Flowers last year so they could start charging money to people without a driver's license which says they live in the city... i.e. soak the tourists. There's complaints that the planned streetcar/subway expansion for the T-Third light rail line is all for the tourists.

    Take a look at Locans and Tourists #3: San Francisco, a map of geotagged photos of San Francisco based on a 'tourist' vs 'resident' heuristic (tourists take photos all at once; residents take them over a period of months). San Francisco is a divided city.

    --
    The World Wide Web is dying. Soon, we shall have only the Internet.
  13. Re:Clean air anyone? Traffic jams? by houghi · · Score: 3, Interesting

    For everyone who loves the toll collectors, I bet there are hundreds who hate them.

    Why? What have they done. Or is it because they are the minions of the people who put the rules in place? In that case, is it OK to hate the military people for doing the same?

    Because then I am confused, because I admire what they do but hat why they do it.

    --
    Don't fight for your country, if your country does not fight for you.
  14. Re:Clean air anyone? Traffic jams? by coolmadsi · · Score: 2

    For everyone who loves the toll collectors, I bet there are hundreds who hate them.

    Why? What have they done. Or is it because they are the minions of the people who put the rules in place? In that case, is it OK to hate the military people for doing the same?

    Because then I am confused, because I admire what they do but hat why they do it.

    I don't drive (or live in the USA), but I would assume its less what they've done and more the simple fact that they are the person who is there preventing them from getting to work/home/other faster because they have to stop and wait. It is the toll collector who is slowing down their journey (or it may be perceived that way). I wont try to think of an example of a soldier's action that you would dislike them for doing for risk of hyperbole.

    TL;DR: I doubt its personal, its just they're the one who is there doing it (like how people get annoyed at someone in a call centre).

  15. Dallas Texas toll system - awesome by netsavior · · Score: 2

    We have boothless tolling now, and here are the directions to get anywhere: First, find the shortest route to the tollway, then go wherever you want. It is amazing, cut my commute from 1.5 hours to 24 minutes. Speaking as an entitled middle class asshole, I 3 tollways.

  16. FastTrac by Jeremiah+Cornelius · · Score: 5, Insightful

    Tracking your every move, inside our coast-to-coast prison.

    Your papers, please!

    --
    "Flyin' in just a sweet place,
    Never been known to fail..."
    1. Re:FastTrac by nightcats · · Score: 2

      As Dan Rather once said, Americans will put up with anything as long as it doesn't stop traffic...

      --
      Development is programmable; Discovery is not programmable. (Fuller)
  17. You Dont Understand Politics & The Human Condi by Anonymous Coward · · Score: 2, Insightful

    No what would happen if your suggestion was honestly considered by politicians is this. They would eliminate toll roads, and add a new tax on all of the citizen incomes to cover the roads than they are now. However, with even more money available than before, the roads would be maintained even less than they are now for some odd reason. And, over time the money would get mismanaged and re-appropriated to their own private projects, completely unrelated to the road system, and funnel that money to their best buddies for favors, positions, perks, etc. Then, they would decry that the roads have no funding and would reinstate toll roads to solve it but in the process fail to remove the road tax itself. As a result, you now get double taxed for more poorly maintained roads, and the politicians in the meantime have three or four homes in several vacation states and ownership in various golf courses, oil companies and sports teams. Congratulations on solving the problem buddy.

  18. Re:Clean air anyone? Traffic jams? by ColdWetDog · · Score: 5, Funny

    What's wrong with hatting the military?

    Nothing really. A bit redundant in all, they already have hats. But if you insist....

    --
    Faster! Faster! Faster would be better!
  19. Re:Clean air anyone? Traffic jams? by RobertM1968 · · Score: 2

    For everyone who loves the toll collectors, I bet there are hundreds who hate them.

    Why? What have they done. Or is it because they are the minions of the people who put the rules in place? In that case, is it OK to hate the military people for doing the same?

    Because then I am confused, because I admire what they do but hat why they do it.

    First, when since does anyone need a rational reason to hate someone else? I am not saying that's right - but it is sadly the way this reality of human existence works. That aside, (and to the irrational), there are people who take out their frustration on those they idiotically think are responsible for such. So, waiting on line for minutes to pay a toll, and the toll collector becomes the target of the person's ire - kinda like shooting the messenger. It does not make sense, but it does happen.

    One should never judge how someone else is going to act by attaching rationality to the incident. Not in such an irrational world filled with so many irrational people. Heck, look at the people who loved Microsoft BoB and Windows ME... ;-)

  20. Re:Clean air anyone? Traffic jams? by RobertM1968 · · Score: 2

    In a lot of places it is also a highly unionized job. They can't be fired and often can't be bothered to do their job. It makes a slow process of driving through a toll booth even more painful when you have to wait for someone to get off their phone call to bother with your fare.

    I am pretty sure it's unionized here too (at least in the NYC Metro Area where I live). But, ironically, some of the nicest and friendliest people I have met have been toll collectors. Whether it's because I needed quick directions, or they simply took the time to smile, say hi and wish me a good morning, that has generally been my experience. Combine that with the fact that we are talking the NYC area, where being miserable and treating other people like dirt is every New Yorker's God given right, and their (friendly) attitudes are actually pretty impressive.

    waiting on the whooshes directed at some of the responses I am sure I am going to get... ;-)

  21. Re:Allegedly on its way in NYC area by Waffle+Iron · · Score: 2

    they'll bring up the Homeland Security angle of having human eyes at toll booths to catch bad actors.

    "Booth 23 to headquarters... Booth 23 to headquarters... The operator of the black Lincoln Navigator at this booth has been positively identified as Keanu Reeves. Awaiting further instructions."

  22. Re:Clean air anyone? Traffic jams? by Maxo-Texas · · Score: 4, Insightful

    Not everyone grows up to be an astronaut.

    Not everyone wants to.

    There is nothing soul crushing about doing the job to which are best suited.

    We are currently overcompensating some segments of our society because the wealthy have (temporarily) built a ring around certain jobs and then are passing them on to their children. It won't hold. There just is no value to paying a CEO 100 million dollars when the similar CEO in china or india is doing just as good a job for 1 million dollars a year.

    Overcompensating them makes people envy them even tho they would be unhappy in those jobs.

    There are lots of people of low to average IQ who are happy with a relatively mindless job surrounded by pleasant work buddies.

    But you are right- those jobs can be automated. (and are being automated). The end result will not be that those people suddenly become smarter, talented, and capable of doing jobs that require high intelligence or talent.

    So what happens to them when their jobs are automated away and there are no other jobs to go to?

    They can vote or swing a club or shoot a gun perfectly well. They'll get unhappy when they have nothing to do- no money to spend- and folks act like it's their fault.

    --
    She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
  23. Re:Clean air anyone? Traffic jams? by trigpoint · · Score: 2, Insightful

    or a rental car?

    The rental car companies will deal with this the same way that they deal with parking tickets and red light tickets. Forward the bill/ticket to the person who had rented the vehicle on that particular day.

    After adding a massive handling charge.

  24. Unhelpful Knuckledragger != Human Face by nick_davison · · Score: 2

    'This is a world-famous bridge, and you need a human face,' says Philip Hynes.

    My personal experience was:

    No signs warning it was a toll. When we got right up to it, we saw there was a toll and it was cash only. We didn't have any cash so looked for somewhere to turn around. There wasn't anywhere. We pulled up to the booth and explained the situation, the knuckledragger didn't actually say a word to us. He just noted our license plate and waved us on.

    OK, we figured. That's not too unpleasant a system. They'll send us a bill for the couple of dollars in the mail, maybe a website we can go to pay it on.

    No. We got a $30 fine for running the toll. The toll we stopped at, explained we didn't have cash but were happy to pay any other way or would turn around if that wasn't OK.

    Not only that but the fine notice allows you to not pay for a first offense IF you sign up for their automatic payment system... a system that deducts the first month to cover that alleged infraction and insists on pre-billing you, keeping more than the cost of the fine for future payments.

    So, after we talked to the knuckledragger, thought we were just being offered an alternate way to pay, got waved on by him, then FINED for toll evasion? I, for one, will be dancing to the thought of his lost job. I'm sure he's well qualified for a role with the TSA so he won't be unemployed for long.

    Yes, without a human there, there'll be no way to explain situations like that to an unfeeling machine. But when the humans were worthless examples of the species to begin with, monosylabic and leading you in to fines when you thought you'd simply asked for help? Precisely nothing will be lost.

    Bitter? Me? ;)