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Google Loses Autocomplete Defamation Case

superglaze writes "Google has been found liable in an Italian court for defamatory comments made against an anonymous plaintiff — the complainant's name, when googled, elicited autocomplete suggestions that translate as 'con man' and 'fraud.' Google was found not to qualify for EU 'safe harbour' protection because the autocomplete suggestions were deemed to be Google's own creation, and not something merely passing through its systems."

38 of 258 comments (clear)

  1. Time to cut them off... by Anonymous Coward · · Score: 5, Insightful

    That's it. Clearly Italy has shown that it can't handle the Internet. Someone grab me a chainsaw, I'm cutting their fiberz.

    1. Re:Time to cut them off... by MrQuacker · · Score: 4, Insightful
      I would like to see the shitstorm that would arise if Google played that card.

      "Fine, you wanna be stupid, then we wont play. Lets see how you deal with a one week outage of our FREE services to you."

    2. Re:Time to cut them off... by Samantha+Wright · · Score: 2

      Ten bucks says it's Silvio Berlusconi himself. Check out his rap sheet for more exciting facts on just how corrupt one (Italian) man can get!

      --
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    3. Re:Time to cut them off... by 517714 · · Score: 2

      The name begins with Truf

      If the precedent applied to the US then Dick Wee, Dick Hade,and a lot of others can make some money from Google's "Did you mean" suggestions.

      --
      The US government have made it clear that we have no inalienable rights; any we do not defend vigorously will be taken.
    4. Re:Time to cut them off... by dgatwood · · Score: 4, Insightful

      I would like to see the shitstorm that would arise if Google played that card.

      As would I. Italy has been pulling crap like this for quite a few years, and this is the second absolutely ridiculous judgment against Google in an Italian court in the past... what, day? Two days?

      The fact is that Google doesn't create those search suggestions. It merely presents a list of other people's queries based on frequency. That means that Google didn't defame this person. A lot of people doing previous searches did. This would have been an open and shut case in Google's favor in anything but a kangaroo court, which can only lead a sane person to question whether they would have ruled the same way had it been an Italian company. Just saying.

      I think it's about time a major Internet company had the cojones to put Italy in its place—redirect all Google search and Gmail access from Italy to a page explaining the court case, and explaining why Google will no longer serve clients inside Italy. People at the top of Italy's government would be bending over backwards not only to correct the court's decision, but also to make sure it never happens again. Three hours. Tops. And even that's only if they do it over the lunch hour.

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    5. Re:Time to cut them off... by SilentChasm · · Score: 5, Insightful

      I'm pretty sure the courts reasoning is that, because google is now modifying their autocomplete (removing "piracy" related things) they are no longer just showing what other people searched for but are actually somewhat responsible for the results now.

    6. Re:Time to cut them off... by rtb61 · · Score: 2

      In the end a simple appeal should be enough. The appeal the man's name must be unique. If the name is not unique then the man's own feeling his possible guilt and shame drive the reaction. A name is not a sufficient identifier on the internet and those auto complete merely reflect an automated history of searches, google is not responsible for those searches. Additionally google should have the right to know the name and to be able to publicly seek evidence of the validity of any accusations and thus be able to prove whether the person named is a fraudster or con man.

      --
      Chaos - everything, everywhere, everywhen
    7. Re:Time to cut them off... by mug+funky · · Score: 2

      it wouldn't be "war" any more than netflix not being available is netflix at war with Italy.

      i think google's best option here is to cut Italy off.

      the Italian government has not acted in the interests of the people for a long time. google getting switched off wont change that, but it'll make the people even more pissed.

      the main problem is i bet the "anonymous" person behind the lawsuit has mafia and berlusconi (and judiciary) connections.

    8. Re:Time to cut them off... by ppanon · · Score: 2

      Well, the other problem is that if Google set that precedent, it would also be asking for Microsoft to set up some legal cases in other countries with some stalking horses. Google pulling out of Italy would give MS Bing carte blanche on search, and MS wouldn't be above trying to trick Google to hand them other countries one at a time.

      What should happen is that everybody should start doing searches on Google, Bing, and all other search engines for "Padova Maria Luisa" and "culo de cavallo"

      --
      Laissez lire, et laissez danser; ces deux amusements ne feront jamais de mal au monde. - Voltaire
    9. Re:Time to cut them off... by Fjandr · · Score: 2

      As far as I can tell, the truth is not an affirmative defense in Italian courts. Quite the opposite, actually.

    10. Re:Time to cut them off... by marcello_dl · · Score: 3, Interesting

      Italy is ruled by a guy who owns television stations, and internet is its competition.
      The famous French guy who said "never attribute to malice what can be explained by stupidity" is simply plain wrong again.

      --
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    11. Re:Time to cut them off... by aevan · · Score: 2

      I got completes for "Google is pat(thetic)", "Google is aw(ful)", "Google is us(eless)" and so forth. Might be other reasons 'sucks' didn't show.

      Though, for that matter "Microsoft sucks" also didn't appear as was typing it...so who knows.

    12. Re:Time to cut them off... by guyminuslife · · Score: 2

      Someone down the thread posted that the PDF of the court case had the name redacted, but the information was not actually removed. I tried accessing the PDF from the ZDNet link, but it (the PDF itself) has apparently been removed.

      The name he gave was for a guy named Alfio Bardolla. I don't speak Italian, but a search for his name shows that he apparently does seminars on "how to invest in real estate." It seems that he does a lot of self-promotion. I found a discussion on a reviews forum where he had threatened to have a court shut down the site [auto-translated from Italian] because a user had provided an unfavorable review of his seminars, and said that his claims (e.g., "get rich, or your money back!") were overblown.

      --
      I don't believe in time. It's a grand conspiracy designed to sell watches.
    13. Re:Time to cut them off... by offsides · · Score: 2

      After seeing the Yahoo decision yesterday, I thought of the following idea. Now with the latest Google decision, I think it's even better:

      All major Internet search companies (at least those based in the US - oh, right, that's pretty much all of them, isn't it?) should use IP geolocation to block access from Italy. Just redirect them to a page that says something like the following: "You appear to be attempting to reach us from Italy. We're sorry, but your courts and elected officials have chosen to make it impossible for us to do business in your country, so you can't use our services anymore. If you think this is unfair, please work to have your government change its policies towards search engines and global public content sites. Until then, good luck finding things on the Internet!"

      If the people of Italy get cut off (not to mention the Italian police, government, military, etc.) suddenly lose their ability to search the Internet, it's going to have an impact. Depending on who uses it for what, it might even topple the government (wouldn't that be ironic!)...

    14. Re:Time to cut them off... by calzakk · · Score: 2

      It would be a commendable thing to do. But wouldn't the Italians just use Bing or something else? Living without the Google search engine shouldn't really be a huge inconvenience - although their other services (email, maps, documents, etc) would certainly be missed.

    15. Re:Time to cut them off... by OakDragon · · Score: 2

      It would be a commendable thing to do. But wouldn't the Italians just use Bing or something else?

      But wouldn't Bing just return the same result? :)

      I, too, wonder why companies don't engage in this "take my ball and go home" behavior. It must be that they don't take it personally, and there is still money to be made.

    16. Re:Time to cut them off... by Duradin · · Score: 2

      I've always preferred "never attribute to stupidity what can profit from malice".

    17. Re:Time to cut them off... by scot4875 · · Score: 2

      Because, despite the Republican mantra of "if you make the country business hostile*, all the businesses will leave," the reality is that if there's more money to be made than it costs to do business, businesses will stay in a country.

      *For some arbitrary values of "business hostile" -- usually coinciding with something they're personally against

      --Jeremy

      --
      Jesus was a liberal
  2. I keep wondering why... by joocemann · · Score: 5, Insightful

    ... foreign courts are being used for foreign nations to extort money from business they did not produce and had little connection to its success.

    Google should stop providing links to Italian businesses.

    1. Re:I keep wondering why... by superdude72 · · Score: 2, Insightful

      Erm, I'm assuming Google is in italy because they turn a profit there. I would call that a connection to Google's success. And for them to stop "providing links" would be like for Pepsi to stop providing sugar water in exchange for money. This is not a route to success. Where did you go to business school, anyway?

    2. Re:I keep wondering why... by squeeze69 · · Score: 2

      Fancy answer, I'm thinking about "internet" as a worldwide thing, what's the meaning of "foreign courts", where are you from? It's not the "business" area, it's the "justice", not really a nation by itself. I.E. We don't have death penalty in any "region", so we should regard USA (or China, or any other nation) as a barbarian society? Greetings.

    3. Re:I keep wondering why... by drsquare · · Score: 2

      .. foreign courts are being used for foreign nations

      Yes, those crafty Italians, using Italian courts to enforce Italian law. Whatever next?

    4. Re:I keep wondering why... by 91degrees · · Score: 2

      Ultimately though, nobody is forcing Google to do business in Italy in the first place. They're hardly doing it simply as a favour to Italians. They're doing it in order to make money.

      Italy is happy for them to do this as long as they do it within Italian law. It may well be that Italian law is making this impossible but honestly, I don't think it is. It's not even making it all that difficult.

  3. For Autocompleteness by Gonzoisme · · Score: 2

    It seems that 'con man' no longer auto completes for me. I guess I will have to go back to pressing that tiresome enter key.

  4. Re:Poor cop-out by exomondo · · Score: 4, Insightful

    Google defended themselves by saying that they shouldn't be held responsible for the output of an algorithm that they created. That's weak.

    You left out the key part regarding searches from users. The output is determined by the input, the input is dictated by users.

  5. How about Google does this.... by mysidia · · Score: 4, Insightful
    1. Geolocate source ip addresses.
    2. If the IP accessing Google search is an italy IP, turn off the 'autocomplete function'
    3. On every search form and result page, display an orange box with the following text:
    4. We regret to inform you, that your Google search experience due to the actions of Carlo Piana and by order of the court of Milan. The auto complete function has been disabled for the residents of Italy, due to autocomplete results raising claims of defamation.
      If you would like to improve your Google search experience, we encourage you to write to your local member of parliament.
  6. Re:I'm glad there's nothing worth googling me over by techno-vampire · · Score: 4, Funny

    If you're so unimportant, why does Google come up with so many pages of results for your name?

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  7. Re:Poor cop-out by frinkster · · Score: 2, Interesting

    Replying to my own post:

    The Google Blacklist

    Obviously, all you have to do is hit return to get the results like you always could. However, even when your request isn't blacklisted, you're not getting the SAME results that you would get by hitting return. Entering "murder" into the search bar and hitting a space gets you suggestions of mostly band names. It's only after you hit return that you can learn the other sinister meaning of the word. What we have here is a demonstration of how content can be filtered, controlled, and ultimately suppressed. It is indeed a good thing that Google isn't evil.

    The algorithm was designed to keep this stuff from happening. This case was nothing more than a simple oversight on Google's part. Their response was poor and arrogant.

  8. Re:I'm glad there's nothing worth googling me over by pushing-robot · · Score: 2, Informative

    Look on the bright side; if there was a place that hired programmers to work in the nude, you'd be at the top of their list.

    --
    How can I believe you when you tell me what I don't want to hear?
  9. Re:I'm glad there's nothing worth googling me over by Anonymous Coward · · Score: 2, Funny

    Wow. I forgot how many posts I made. I need to get a life.

  10. Re:Oh FFS! by hldn · · Score: 2

    romanes eunt domus

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    http://www.accountkiller.com/removal-requested
  11. Re:Poor cop-out by LordLimecat · · Score: 4, Insightful

    Libel and slander are something that Google should be held liable for no different than anyone else.

    AFAIK, in order for something to appear in googles suggestions, someone else has to have searched it first. Google isnt creating the suggestion, its simply remembering the search that someone else did and offering it up.

    This really isnt any different than google results turning up libel and slander. Google isnt creating it, its simply indexing it.

  12. Re:Poor cop-out by MoonBuggy · · Score: 4, Insightful

    Obviously they should refrain from disparaging words and remarks in the auto-complete as they cannot possibly predict or verify if such words are libelous or slander against a person.

    I find it surprising that you (and the judge) consider autocompleted text to be potentially libellous - as I mentioned in another post, Google's autocomplete function isn't saying (or even implying) that "x is a fraud" is a factual statement, it's saying that "x is a fraud" is a string of words being searched for regularly.

    They make no judgement on the veracity, or even the coherence, of the sentence - they simply present it as something that people have been typing in to the search box. To me, that seems very, very different from Google making or publishing the statement in question.

  13. Re:Poor cop-out by tibit · · Score: 2

    You know what? It's not google who makes baseless accusations. BTW, how the fuck is an autocomplete suggestion an accusation I don't know, but let's set this aside. It's a typing aid, damnit. It's a piece of code. It's not programmed to target anyone in particular. Heck, for all I care, the output is precisely a statement of mathematical fact -- an output of a generic autocomplete algorithm, whose input was the snapshot of google's database at a certain point in time. You may not like it, but facts aren't libel, and especially not an output of a relatively simple and impartial algorithm. Sure, google's employees coded it up, but the jump from "autocomplete code" to "libel" (it's not slander, duh!) is a long one.

    It's like saying that just because your last name is Liaraan, by chance the same as that of the Liaraan, Anders, the crook, whose dictionary entry succeeds the entry for liar, n., you can sue Liber Load and Co, publishers of said dictionary, for libel. I mean, couldn't they just put the Liaraan's entry somewhere less, um, obvious?

    If recent slashdot stories are anything to go by, Italian law is seriously fucked up. Seriously.

    --
    A successful API design takes a mixture of software design and pedagogy.
  14. And the next logical step... by quickgold192 · · Score: 2

    Well what if searching for this his name on Google results in the top 10 hits being titled along the lines of "This dude is a con man and a fraud!!"? Is Google responsible for *that* algorithm? After all, the autocomplete algorithm is just another search algorithm, except instead of searching through pages it searches through past inputs.

  15. romanes eunt domus? by Anonymous Coward · · Score: 5, Funny

    [Brian is writing graffiti on the palace wall. The Centurion catches him in the act]

    Centurion: What's this, then? "Romanes eunt domus"? People called Romanes, they go, the house?

    Brian: It says, "Romans go home. "

    Centurion: No it doesn't ! What's the latin for "Roman"? Come on, come on !

    Brian: Er, "Romanus" !

    Centurion: Vocative plural of "Romanus" is?

    Brian: Er, er, "Romani" !

    Centurion: [Writes "Romani" over Brian's graffiti] "Eunt"? What is "eunt"? Conjugate the verb, "to go" !

    Brian: Er, "Ire". Er, "eo", "is", "it", "imus", "itis", "eunt".

    Centurion: So, "eunt" is...?

    Brian: Third person plural present indicative, "they go".

    Centurion: But, "Romans, go home" is an order. So you must use...?

    [He twists Brian's ear]

    Brian: Aaagh ! The imperative !

    Centurion: Which is...?

    Brian: Aaaagh ! Er, er, "i" !

    Centurion: How many Romans?

    Brian: Aaaaagh ! Plural, plural, er, "ite" !

    Centurion: [Writes "ite"] "Domus"? Nominative? "Go home" is motion towards, isn't it?

    Brian: Dative !

    [the Centurion holds a sword to his throat]

    Brian: Aaagh ! Not the dative, not the dative ! Er, er, accusative, "Domum" !

    Centurion: But "Domus" takes the locative, which is...?

    Brian: Er, "Domum" !

    Centurion: [Writes "Domum"] Understand? Now, write it out a hundred times.

    Brian: Yes sir. Thank you, sir. Hail Caesar, sir.

    Centurion: Hail Caesar ! And if it's not done by sunrise, I'll cut your balls off.

  16. Berlusconi? by freefall123 · · Score: 2

    Was the "complainant's name" Berlusconi?

  17. Re:Poor cop-out by feepcreature · · Score: 2

    Libel and slander are something that Google should be held liable for no different than anyone else.

    That does not answer the question facing Google and the courts though.

    Part of the question (for a rational legal system), is not whether Google originally made the "statement", but whether it is publishing it. And fairly clearly Google is publishing the "statement". So it does not matter that other users typed the search term first. Similar to the way a newspaper can't defend against libel by saying they just reported allegations by someone else that you are ... [insert defamatory claim here].

    A more important question is whether a list of search terms on a search page, taken as a whole and in its context, can be understood as a statement or allegation of fact. And here the court seems to have strayed far from the realms of reality.

    I don't see that such a list could rationally be interpreted as a statement which one might believe. Thus, no libel. Then again, I'm not a lawyer, so maybe I'm letting commn sense get in the way of a fast buck.

    --
    Paul "Say no to feeping creaturism"