AppleCare Reps Told To Skirt Malware Questions

Dominare writes with this bit from ZDnet: "'A confidential internal Apple document tells the company's front-line support people how to handle customers who call about malware infections: Don't confirm or deny that an infection exists, and whatever you do, don't try to remove it.' So basically, now that Macs have their own equivalent to XP Antivirus the best you can hope for is to be pointed at the store where you can buy something that may or may not fix your problem ... nice."

Comments

Re:Yes but Dell does

[atomicbutterfly]

Wow - there seems to be a lot of anti-apple hostility around here

A lot of it comes not just from Apple's actions, but also the actions from Apple fanbois. Zealots are some of the most annoying people you'll ever meet, and it's natural to have a certainly level of schadenfreude when something happens which upsets the zealots. They brought it upon themselves for getting in everyone's faces after all.