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AppleCare Reps Told To Skirt Malware Questions

Posted by timothy on from the neither-confirm-nor-deny dept.

Dominare writes with this bit from ZDnet: "'A confidential internal Apple document tells the company's front-line support people how to handle customers who call about malware infections: Don't confirm or deny that an infection exists, and whatever you do, don't try to remove it.' So basically, now that Macs have their own equivalent to XP Antivirus the best you can hope for is to be pointed at the store where you can buy something that may or may not fix your problem ... nice."

2 of 389 comments (clear)

  1. So? by NiceGeek · · Score: 0, Troll

    Microsoft doesn't support removal of the hordes of malware on it's platform either.

  2. Re:in other words... by Khyber · · Score: 1, Troll

    Your fucking system is infected.

    Not making a recommendation while the user likely CONTINUES TO USE THE INFECTED SYSTEM is IRRESPONSIBLE.

    How the hell is this a difficult concept to understand?

    --
    Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.