AppleCare Reps Told To Skirt Malware Questions

Dominare writes with this bit from ZDnet: "'A confidential internal Apple document tells the company's front-line support people how to handle customers who call about malware infections: Don't confirm or deny that an infection exists, and whatever you do, don't try to remove it.' So basically, now that Macs have their own equivalent to XP Antivirus the best you can hope for is to be pointed at the store where you can buy something that may or may not fix your problem ... nice."

Comments

Apple: "Fuck it, we're evil"

[David Gerard]

Apple declares: Fuck it, we're evil

"But our stuff is sooo good. You’ll keep taking our abuse. You love it, you worm. Because our stuff is great. It’s shiny and it’s pretty and it’s cool and it works. It’s not like you’ll go back to a Windows Mobile phone. Ha! Ha!"

Re:in other words...

[Samantha Wright]

Actually, it's finely-ground silica glass, imported from Tibet, verified to contain no particles thicker than 9.3 mm.

Confidentiality fail

[drb226]

A confidential internal Apple document

Speaking of security...