Ask Slashdot: What To Do With Other People's Email?

vrimj writes "I have a common enough first name / last name combination that I sometimes get other people's email at my firstname.lastname@gmail.com account. It isn't a big deal if it is a person; I let them know, they fix it. The big problem I am having is with companies and websites. These emails are often no-reply, which means I can't send back a quick note. I got someone's credit card bills for three months before I realized there was nothing for it but calling the company (I tried a couple of emails first). Recently I got a notice about someone's kid signing up for a website. I don't have any option but to hit the response button, and tell them that I first have to say I am that kid's parent or guardian. I didn't know where to go from there. Today I get an invoice from a cable company; it is for a different state. I can't reply. I go to the online support, they tell me my only choice is to call the sales office. I gave in for the bank, but I am not talking to someone else's cable company. Is there any way to make emails to an improperly formatted gmail address bounce or do something else obvious? Is there a technical solution I am overlooking. I doesn't happen that often but it is an increasing PITA with no-reply email addresses. I hate just setting up a filter because that cuts off these other people who made a typo or had someone not enter something correctly, but it is looking like the best choice. It isn't spam, but it isn't my meat."

Comments

You're approaching it all wrong.

[Anonymous Coward]

This sounds like an opportunity to have a little fun. Request a few Miley Cyrus posters, or some KY his and hers samples. Send back a picture of your crotch. The possibilities are endless....

I know it may sound insensitive

[jawtheshark]

Frankly... Filter them out. It is not your job to fix their problems, because in fact that's what you suggest doing. The companies got those email addresses from their client and if they didn't it is and it belongs in your junk folder. Getting on the phone with those companies costs you time and money, and that's where it ends.

I would not suggest filtering out all messages that contain "no-reply" or similar in their From field. I'd suggest that if you get such a misdirected message, you add a custom filter directly to trash (not Junk, that may screw the Bayesian filter). Try matching on the subject or so, for example, for the cable company it typically will have a subject "CableCo Bill of 06/2011", then filter on Subject: "CableCo Bill".

The example you gave with the kid was most likely on purpose done by the kid. I'm pretty sure a kid trying to activate an account would try with a phony email or something else, not realizing that in fact that won't bring them closer to activation. If it does, the activation of the website they applied for is broken. (Besides, really, a clever kid just makes his own "parent email account" and circumvents the system).

Not your problem.

[grub]

Mark it as spam and delete it.

Most people will ask "Did u getz my e-Mailz?" the moment they see you. When the intended recipient replies in the negative, they will clear things up.
If it was a company sending it, it's still not your problem.

Re:Same problem here

[EQ]

I got looped in on an email thread where the other three people were high school kids using Facebook, so my only method for actually communicating was that I had to add as a friend a high school girl. I'm a 30 year old man. My wife was less than thrilled.

Congressman Weiner, is that you?

Seconded, delete it. Don't look, fix, or help

[Anonymous Coward]

I know it sucks, but in a sue-happy world that one nice thing you do for someone could be misconstrued as an invasion of privacy. Then being helpful turns into an angry back and forth from someone who doesn't understand it was their mistake to begin with. Worse yet they claim you looked at their incredibly-privileged-yet-somehow-goes-through-email messages that has now totally harmed them.

Just delete these emails. Create a filter, make sure you're not storing stuff anywhere, and leave it be.

-Matt

Re:Same problem here

[arth1]

The solution is simple enough: Change your name to "Vorokrytin P. Winterbuttocks", and I can guarantee you that it won't be a problem in the future.

Have fun...

[wmbetts]

I get this one guys mail all the time. I've manage to sign him up for bbqs and all kinds of fun stuff. If I remember right I even told them my "daughter" wasn't allow to go on some field trip.

First Email "
Dear Bentley Families,

You are receiving this email because we still have not received a gift or pledge from your family towards the Annual Fund.* While we understand that this has been a particularly challenging economic time for many of our community members we hope that you will still consider a gift or a pledge to the Annual Fund. In an effort to keep tuition as affordable as possible, Bentley, as other Independent Schools, sets a tuition level below our annual operating costs. The difference, or gap, between tuition and the price of a Bentley education is covered by Annual Fund dollars raised. This year the gap is $1,500 per student. While we do not expect every family to give at this level we do expect each family to participate to the best of their abilities. Every dollar donated will be used this fiscal year towards the benefit of your children.

You may make an easy no-fee gift by credit card by clicking on the GIVE button on the right side of our home page: www.bentleyschool.net . You may also mail in a check or make a donation of stock. No gift is too small. Every single gift counts. We receive gifts from $1 - $40,000. Please join us in supporting Bentley to provide the very best education possible for our students.

Avoid a call- make your gift or pledge today.

Many thanks sincerely, "

My reply"
To Whom It May Concern:

I would love to be able to help with your fund raiser, unfortunately due to the current economic situation I will be unable to help with your fund raiser. I'm doing everything I can just to ensure my daughter has a proper eduction. This includes a list of things we've had to cut from out normal lives. Two of the major things we've had to cut out is electricity and food. While we do have some food, we have no electricity in the conventional sense. I have to power my computer using a battery being recharged from stolen lemons (my neighbor has a tree). Is there any way you could maybe have a fund raiser or pass around a donation plate to help me and my family?

Humbly Yours,"

This goes on back and forth for a while with his daughters school.