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Facebook More Hated Than Banks, Utilities

jfruhlinger writes "According to the American Customer Satisfaction Index, Facebook raises a lot of ire among its customers — more than Bank of America or AT&T Mobility. This bodes ill for the company — as blogger Chris Nerney points out, many of the others on the most-hated list are utilities and other companies with monopolies, which can hold customers despite bad service. At least Facebook edged out MySpace." Unsurprisingly, the most important thing about Google+ is that it's not Facebook.

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  1. Re:Never underestimate by Opportunist · · Score: 1, Interesting

    Facebook is free. Free as in beer. It's nice, you can take as much as you want, but the more you do, the worse is the awakening the next day when you go "gee, what have I done?"

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.