Slashdot Mirror


Lawsuit Claims LegalZoom Is Practicing Law Without a License

Bob the Super Hamste writes "Fortune has an interesting piece about a federal class action law suit against LegalZoom claiming that its software is illegally practicing law without a license. The law suit seeks to recover money from LegalZoom for every resident in Missouri who has used LegalZoom regardless of how satisfied the users were of the service. Currently Missouri law states that an individual who paid money to a non lawyer for legal services is entitled to sue the provider for 3 times the amount paid."

48 of 246 comments (clear)

  1. Who wins.......... by Anonymous Coward · · Score: 2, Insightful

    And who wins here????? You guessed it, the LAWYERS!!!!

    1. Re:Who wins.......... by ackthpt · · Score: 5, Insightful

      And who wins here????? You guessed it, the LAWYERS!!!!

      More than any other profession, those who practice law have the ability and influence to assure their lack of competition from computer aplications.

      You could write a program to scour a database of every legal decision, even include some fuzzy logic to handle grey areas - at the very least to bring them to your attention, and above all put it on plain english, not that "Lawyer Speak" you see on legal documents (which I'm quite positive are there to baffle and bamboozle the general public) and you would be driven into the dirt for having the audacity to do it.

      Lawyers have in the past decried software legal aids as providing customers with less than the best service possible (thus preserving their positions), but as we see computer chess games surpass even the best human opponents you can well assume a computer could do far more research and connect far more dots than the finest legal mind ever could, in mere seconds.

      The day will come when they won't have a leg to stand on, but as Science Fiction has often charged humanity will discriminate against cyber-persons, you can see the Legal Community are at the forefront.

      --

      A feeling of having made the same mistake before: Deja Foobar
    2. Re:Who wins.......... by DriedClexler · · Score: 2, Insightful

      Amen, brother! (in the secular sense)

      This case is yet another example why yet another sector of the economy can't adapt to new realities and increase its efficiency.

      --
      Information theory is life. The rest is just the KL divergence.
    3. Re:Who wins.......... by N0Man74 · · Score: 4, Funny

      Forget Jeopardy, let's get a computer to pass the bar exam. ;-) As long as we don't program in self-interest too..

      "April 19, 2015 ... at 8:11 PM ... Lawnet became self aware, starting a chain of events that led to an intense legal battle between man and machine."

    4. Re:Who wins.......... by what2123 · · Score: 2

      Subsequent it ruled that all software patents were inherently invalid based on the true meaning of innovation and not common sense. It also laughed at the Disney Law creating the first true emotion ever by an AI being.

    5. Re:Who wins.......... by Kjella · · Score: 4, Insightful

      Lawyers have in the past decried software legal aids as providing customers with less than the best service possible (thus preserving their positions), but as we see computer chess games surpass even the best human opponents you can well assume a computer could do far more research and connect far more dots than the finest legal mind ever could, in mere seconds.

      The same day you can point a computer to wikipedia and have Lt. Cmdr. Data. And no, Watson doesn't come close. Sure you can throw together some keyword software but to actually parse and understand what a legal text really is about, apply it to your case and give you something like a legal argument would take far more strong AI than what's available.

      Chess is in many ways ridiculously simple, the positions are finite, the rules absolute. But your legal case is not exactly like any other legal case and good luck trying to map all the rules like "the right to free speech" but it actually means drawings too and it doesn't mean shouting fire in a crowded theater. Without a huge number of abstract concepts beyond what's in the text itself you'll get nowhere.

      --
      Live today, because you never know what tomorrow brings
    6. Re:Who wins.......... by Nemesisghost · · Score: 2

      While I agree, the situation here with LegalZoom is almost exactly like chess. It doesn't try to give you legal advice, only it generates a legal document for you to use. What is allowed is fairly limited and there are absolutely no edge conditions. I see it more as going to McDonalds than having a personal chef. Yes, the personal chef will make me better meals, more tailored to my needs & desires. But McDonalds will be cheaper and probably faster.

    7. Re:Who wins.......... by presidenteloco · · Score: 2

      "You, sir, have no business talking about the law or chess if you are going to equate the law to chess."

      You are absolutely right. Law is much more analogous to "So You Think You Can Dance...?"

      --

      Where are we going and why are we in a handbasket?
    8. Re:Who wins.......... by jd2112 · · Score: 2

      And who wins here????? You guessed it, the LAWYERS!!!!

      A lawyer is someone you hire to protect you from others in the same profession. The only other profession I can think of like that is extortionist.

      --
      Any insufficiently advanced magic is indistinguishable from technology.
    9. Re:Who wins.......... by snowgirl · · Score: 2

      ... and good luck trying to map all the rules like "the right to free speech" but it actually means drawings too and it doesn't mean shouting fire in a crowded theater.

      Actually, this is precisely why computers can't get this right, because most people can't get it right. Brandenburg v. Ohio (1969) ruled that shouting fire in a crowded theater was less than the bar required to make speech illegal, and moved the bar to incitement of "imminent lawless action".

      --
      WARNING! This girl exceeds the MAXIMUM SAFE standards established by the FDA for BRATTINESS
  2. So much for their "guarantees" by sethstorm · · Score: 2

    Their documents might hold up in court, but their company may not.

    --
    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
    1. Re:So much for their "guarantees" by poetmatt · · Score: 3, Insightful

      not quite, whether you are referring to legalzoom or the company suing them.

      in irony, suing legalzoom and referencing them on slashdot is probably providing them quite the boom in business.

  3. What's a bus full of lawyers going off a cliff? by Anonymous Coward · · Score: 5, Funny

    What do you call a bus full of lawyers going off a cliff?

    A comedy.

    What if there's an empty seat?

    A tragedy!

    1. Re:What's a bus full of lawyers going off a cliff? by plover · · Score: 4, Funny

      Q: How do you save a lawyer from drowning?

      A: Take your foot off his head.

      Q: What do you have if there's a lawyer buried up to his neck in sand?

      A: Not nearly enough sand.

      --
      John
    2. Re:What's a bus full of lawyers going off a cliff? by Nethemas+the+Great · · Score: 4, Funny

      It sounds as as if you folks believe lawyers to be unscrupulous individuals whose sole motivation is the extraction of money from others with no regards for propriety.

      --
      Two of my imaginary friends reproduced once ... with negative results.
    3. Re:What's a bus full of lawyers going off a cliff? by s4ltyd0g · · Score: 2

      What's the difference between a lawyer and a catfish?

      One's a bottom sucking scum dweller and the other is a fish.

    4. Re:What's a bus full of lawyers going off a cliff? by s73v3r · · Score: 3, Funny

      A woman goes to her gynecologist for her regular exam. While there, the doctor asks if she has any questions, or has been experiencing anything unusual.

      "Well doctor, my husband has been asking more and more for anal sex. But I'm just not sure if it's safe."

      The doctor starts telling her that this is perfectly fine, and done correctly, anal sex can be pain free and enjoyable. "Just make sure he uses a condom when you do it, to help prevent pregnancy," he said.

      "Pregnancy?" she asked, confused. "I didn't think you could get pregnant from anal sex."

      "Of course," he stated. "Where do you think lawyers come from?"

    5. Re:What's a bus full of lawyers going off a cliff? by the_bard17 · · Score: 2

      No, there are a few good lawyers out there. It's other 99% that give them a bad name.

  4. A will is a legal document by bryan1945 · · Score: 4, Interesting

    By Missouri law-
    "Missouri's statutes define law practice as, among other things, "the drawing or the . . . assisting in the drawing for a valuable consideration of any paper, document or instrument affecting . . . [legal] rights."
    So if I, all by myself, draws up a will, I'm breaking the law? According to TFA, every single page on the website has disclaimers that this is not true legal advice. Another interesting facet is if found guilty, would this affect EULAs?

    --
    Vote monkeys into Congress. They are cheaper and more trustworthy.
    1. Re:A will is a legal document by vux984 · · Score: 2

      So if I, all by myself, draws up a will, I'm breaking the law?

      Of course not. If you did it all by yourself you didn't pay anyone.

      However if you bought a book on how to do it, paper, and a pen... you apparently can sue each of those companies for "assisting" you. Possibly the electric company for providing you light while doing it as well.

      That's clearly where the software felt it should be classed. They'll argue the end user is drawing up the will unassisted, and that their software is in the same class as a book or pamphlet on "how to write a will".

    2. Re:A will is a legal document by westlake · · Score: 2

      So if I, all by myself, draws up a will, I'm breaking the law?

      When my grandmother moved into a nursing home, I needed to clear title to her house.

      That was my introduction to the mischief and malice that can be written into a will -- and how the heirs trying to put things to right on their own --- and doing it on the cheap -- can only make things worse.

  5. Re:Yay! by magarity · · Score: 3, Insightful

    No kidding - the twits filing the suit admits they weren't harmed by the service and just wants to reclaim their fees x3. This definitely qualifies as a top ten all time frivolous class action suit.

  6. Re:Haters gonna hate by Mashiki · · Score: 5, Insightful

    Practicing law without a license? But that would make these people who wasted nearly a decade on getting their law degree redundant! Better fire off a lawsuit (good thing they're good at this kind of thing)!

    Something similar actually already happened here in Canada, rather ontario between the upper canada law society and non-registered legal experts who weren't paralegals but represented people in court for things like compensation claims, and so on. The law society argued that these people were practicing without a license, in turn the government passed a law making it so that they had to be at least paralegals. And in turn fell under the upper-canada law society, meaning that they now also had to pay yearly administration fees and so on.

    It really wasn't about the quality of the people who were doing this. It was their desire to get everyone who was doing legal work all under their umbrella so they could milk money from them.

    --
    Om, nomnomnom...
  7. Legal Templates by Sonny+Yatsen · · Score: 5, Insightful

    That's pretty dumb. As far as I know, LegalZoom isn't practicing law so much as providing people with templates for documents where they can fill in bits that they want and delete other bits they don't want. This is not the same as giving people legal advice, or engaging in an attorney-client relationship with anyone.

    Besides, if this is successful, it'll have a detrimental effect to authors and publishers who publish books with legal templates (Draft your own Will books, for instance), most of which are for really simple stuff like wills or simple contracts. It's going to deny the poorest people access to making these documents because it's going to force them to seek attorneys who are often too expensive.

    --
    My postings are informational and does not constitute legal advice. Act on it at your risk.
    1. Re:Legal Templates by Attila+Dimedici · · Score: 3, Insightful

      Besides, if this is successful, it'll have a detrimental effect to authors and publishers who publish books with legal templates (Draft your own Will books, for instance), most of which are for really simple stuff like wills or simple contracts. It's going to deny the poorest people access to making these documents because it's going to force them to seek attorneys who are often too expensive.

      That is the idea here. The lawyers don't like those books either. The whole point of laws like the one in this case is to protect certain groups from competition (or to force those who go into certain businesses to pay dues to an organization).

      --
      The truth is that all men having power ought to be mistrusted. James Madison
    2. Re:Legal Templates by Bob9113 · · Score: 3, Insightful

      >> It's going to deny the poorest people access to making these documents because it's going to force them to seek attorneys who are often too expensive.

      > That is the idea here. The lawyers don't like those books either. The whole point of laws like the one in this case is to protect certain groups from competition

      Makes for an interesting lens through which to view the ethics of the software engineering culture. Many of us, particularly on this forum, are contributors to F/LOSS -- very similar to legal templates. There are, however, those such as Microsoft who have at times sought to steer the government to inhibit the flow of F/LOSS. As I reflect on the coders, engineers, and scientists in the field I have known, it strikes me that their level of support for F/LOSS correlates well with their sense of ethics. The most honorable are also those who most strongly advocate for broader publication of source code. Perhaps altruism, though I am skeptical of that term; perhaps more out of a sense of long-term rational self-interest -- advocating for the rising tide of society which raises all ships.

  8. Kangaroo court by paiute · · Score: 4, Funny

    Unfortunately for the plaintiffs. the State of Missouri just announced that the case will be heard by their new AutoCourt software.

    --
    If Slashdot were chemistry it would look like this:Cadaverine
  9. Re:just sour grapes by Capt+James+McCarthy · · Score: 2, Insightful

    Agreed. Now that lawyers realize that they can be replaced with a script, they are pissed.

    --
    There are no loopholes. It's either legal or it's not.
  10. Re:Yay! by hedwards · · Score: 2

    I disagree with that, they got lucky that they weren't harmed by it. They were still defrauded, assuming that LegalZoom did as alleged.

  11. Litigious bastards by JosKarith · · Score: 4, Insightful

    It's an obvious attempt at a chilling effect to destroy the site. I very much doubt that the idea to do this came from the plaintiff - the American legal profession will have been searching for an excuse to get a ruling against this site and now they've found a jurisdiction and willing shill.

    --
    'Don't worry' said the trees when they saw the axe coming, 'The handle is one of us.'
  12. Lawyers dont like competition by kaptink · · Score: 2

    Lawyers dont like competition and are very good at suing cause thats what they do. I just watched a great doco on the dodgy legal tactics going on in the states called 'hot coffee' based on the well known McDonnalds/coffee lawsuit. Very much worth a watch.

    --
    Those who can, do. Those who cannot, sue.
  13. No by Kupfernigk · · Score: 3, Informative
    Unless you can work out a way to pay yourself for writing a will, no.

    The statute was obviously intended to deal with fake lawyers - yes there are people who will brave the social opprobrium of claiming to be a lawyer in exchange for money. However, provided that the website doesn't itself produce wills, deeds or other legal instruments, it should be in the clear.

    This is a grey area - the law could have benefits in preventing the automatic generation of, say, RIAA-type fishing expedition claim documents. It would be interesting if a real lawyer were to comment on the EULA issue; there is probably a good reason why it is excluded.

    --
    From scarped cliff or quarried stone she cries "A thousand types are gone, I care for nothing, no not one."
    1. Re:No by cdrguru · · Score: 4, Insightful

      You can use the same argument about doctors, or virtually any "profession" that claims to have standards. Auto mechanics have to be certified in some jurisdictions and you can bet there are laws in place in those locations that make it a crime to pretend to be an auto mechanic without proper (legal) certification.

      This goes back to guilds and unions. If you aren't a member of the guild then you can't do whatever it is the guild members do, whether it is weaving, being an apothecary or a wheelwright. We have preserved this today with lots of professional societies and groups taking the place of the guilds. You can't be a lawyer if you don't pass the state bar exam - and, coincidently, join the bar association for the state. You can't be a doctor unless you are certified as a doctor in that state. And there are plenty of places where you can't be an electrician if you aren't a member of the IBEW union. Plumbers are required to be union plumbers in some places as well.

      The defense of this is that you are at least partially assured of competence when dealng with a guild member. You have a "standards body" to go complain to if you are cheated or are dealt with incompetently. If you choose to deal with non-guild members you are pretty much on your own. Today if you prefer to go to an alternative medical practitioner who chants over you will dosing you with dung balls and mouse ears it is your legally-protected choice. However, if you don't get better or your broken leg doesn't heal properly good luck with (a) finding your practiticioner and (b) getting a lawsuit to stick. You might - might - have better luck with a non-union electrician in a jurisdiction where such are not legal.

      So sure, the laws are most definitely on the side of the guilds. It has been that way for around a thousand years or so. The guilds exist for a reason and certainly a thousand years ago it was a very good reason. Today there are still some good reasons for them but the volume of cultural, societal and legal inertia behind the guilds makes it very unlikely we are going to move away from this sort of system any time soon.

  14. Re:Life in the post-Watson world. by Bob+the+Super+Hamste · · Score: 2

    From my reading of the article it seems that one of the individuals is just using this as a money grab as he was pleased with their service.

    --
    Time to offend someone
  15. Re:Yay! by Jafafa+Hots · · Score: 3, Insightful

    So... does this mean they can sue every publisher of a legal advice book?

    Like Nolo Press, home will kit sellers, "Incorporating for Dummies," etc?

    I've read that in other countries the legal language is nowhere near as obscure and cryptic, that that is unusual to the US, and designed as a deliberate obfuscation by lawyers so as to make it REQUIRE a lawyer to do anything.

    --
    This space available.
  16. Re:Life in the post-Watson world. by YojimboJango · · Score: 3, Informative

    A lawyer got burned is what happened.

    Chances are there was a group of lawyers that sat around in an overly expensive office and drafted (read, photocopied) paperwork for six figure salaries. They then found a website that threatened to do everything they did for free. Now having lots of free time they decide to actually use their education and sue their competition out of existence.

    Lesson: Never automate a lawyers or a congressman job. You can automate and outsource the entire rest of the country, but if you even look wrong at those professions you will be sued out of existence.

  17. Re:Useless law suit... makes me wonder by Bob+the+Super+Hamste · · Score: 2

    Well if they could used LegalZoom for their filing papers, I don't know the full range of services offered, it would only increase their awarded damage if successful. To me this seems like someone's get rich scheme.

    --
    Time to offend someone
  18. Re:Life in the post-Watson world. by jesseck · · Score: 2
    FTFA:

    In December 2009 LegalZoom customer Todd Janson, later joined by two others, filed a class-action against LegalZoom in Jefferson City. The plaintiffs don't claim to have suffered any injury from using the software. But Missouri law says that someone who has paid money to a non-lawyer for legal services is entitled to sue the poseur for a sum equal to three times what he paid. So the suit seeks that recovery for every Missouri resident who used LegalZoom since December 17, 2004—regardless of how satisfied they might have been with the service. The lead lawyer is Tim Van Ronzelen of Jefferson City's Cook, Vetter, Doerhoff & Landwehr.

    They weren't harmed... just greedy.

  19. Re:Yay! by beckerist · · Score: 2

    Great point. Does WebMD really have their license to practice medicine? How about FreeCreditReport having having a CPA license? For that matter...is Wikipedia legal in Missouri? All of these sites are available to help, at the users discretion. None of them guarantee accuracy though all of them are regulated to a point where their usefulness outweighs their potential inaccuracies. If you don't like it, hire a real lawyer/doctor/accountant/nerd.

  20. Re:just sour grapes by flaming+error · · Score: 3, Funny

    Well put. Now all we need is lawyer...

  21. Re:Yay! by Registered+Coward+v2 · · Score: 5, Interesting

    No kidding - the twits filing the suit admits they weren't harmed by the service and just wants to reclaim their fees x3. This definitely qualifies as a top ten all time frivolous class action suit.

    Actually I'd guess it's more a move by lawyers in Missouri to drive LZ out of the state by making it to expensive to do business there. For many attorneys, simple legal documents are there bread and butter and if people start using low-cost DIY sites the attorneys stand to lose money or will be forced to lower prices.

    Attorneys have been good at fighting any move to introduce competition - years ago they fought over advertising and even now limit what can be said. They created the idea that law school, instead of the old apprentice system where you read the law under an experienced attorney, was needed to be admitted to the bar (although some states still allow you to take the bar without going to law school under certain circumstances).

    Of course, what they are doing is not unique to the legal profession. I just wish engineers had been clever enough to figure out a way to do the same thing so that "Engineer" could only be used by a "real" engineer. Yes, there are P.E.s but in most engineering jobs a P.E. is just a fancy title, not a job requirement.

    --
    I'm a consultant - I convert gibberish into cash-flow.
  22. Re:Devil's Advocate by Lifyre · · Score: 2

    The founders (at least Robert Shapiro) are lawyers so there is at least some basis for these to be legit. I've used Legal Zoom in the past and it appears they do have lawyers, either in house or contracted, for each state but I can't speak from a position of authority on how their company is structured.

    --
    I'll meet you at the intersection of "Should be" and "Reality"
  23. LegalZoom is a forms respository by cdrguru · · Score: 2

    As a forms respository, it serves some purpose. If you have a problem, say needed a simple will, you can find a form that will allow you to present your will in the proper style to be recognized by people who know what a will is supposed to look like and what it is supposed to contain. And if all you need really is a simple will, then you got what you needed at a really cheap price.

    On the other hand, there is nobody to tell you when you cross the line from needing a simple will to needing something more complex. So you have a simple will and think everything is fine. The same problem comes with every other sort of form they offer. If the form they cough up is all you really need it is a great and cheap service. But there is no judgement about what else might be needed. For that some sort of creative thought or at least more than just a passing familiarity with the local laws is needed.

    Sure, lawyers cost money and you can hope until your dying day that you never need one. But as many people have found out, when you need a lawyer the first criteria should not be cheap. If you already know enough to be able to tell when you need a lawyer vs. a form repository then LegalZoom is a great service - but there are free form repositories so you don't need to use LegalZoom to get a standard lease form. What LegalZoom really has is advertising which your local library (another form respository) doesn't have. If you listen to much radio (ugh!) you will hear endless ads for LegalZoom - but you never hear an ad for the library. In that way LegalZoom is far more effective at gathering your support than the library is.

    Maybe libraries should start advertising?

  24. Re:Life in the post-Watson world. by Anonymous Coward · · Score: 2, Funny

    Lesson: Never automate a lawyers or a congressman job. You can automate and outsource the entire rest of the country, but if you even look wrong at those professions you will be sued out of existence.

    Dead men don't sue.

  25. As long as they sue the software itself by presidenteloco · · Score: 2

    Let me get this straight. These people are bringing suit because some software gave them legal advice?

    So they are essentially taking the position that the software is an intelligent agent capable of giving advice.

    So they are implicitly positioning the software as a legal person (the agent that gave the advice, presumably
    by assessing input from the plaintiffs and making its own decisions about what advice to give.)

    So they should be petitioning to sue the software itself. (And good luck collecting from it.)

    Trying to sue whoever wrote the software and whoever operates it and gives it a server and power is
    kind of like suing the parents and the landlord of the person who did you wrong.

    --

    Where are we going and why are we in a handbasket?
    1. Re:As long as they sue the software itself by _0xd0ad · · Score: 5, Informative

      The precedent is this:

      in 1978 the Missouri Supreme Court ... reviewed a case in which Missouri bar authorities sought to punish the sellers of a divorce kit that consisted of nothing but blank legal forms and instruction booklets for filling them out. The court ruled that merely marketing such materials did not amount to practicing law absent "personal advice as to legal remedies or the consequences of flowing therefrom."

      A booklet instructing you how to fill out legal forms is not legal advice, according to that ruling. Neither then is software that instructs you on how to fill in the blanks on a computerized legal form.

  26. Re:Yay! by GooberToo · · Score: 2

    You mean they were lucky they were not harmed from advice received indirectly by an attorney? Hate to tell you this, but if this is illegal, so is most of the legal profession (as tons of legal advice is issued under "guidance of an attorney", which exactly what you get with the service). Additionally, I would be absolutely amazed if there isn't a disclaimer which basically states, if in doubt, contact an attorney. This service is not a replacement for an attorney. Typically these services double as a referral service. Not exactly surprising.

    So basically, if you were injured, its extremely likely its because you're a complete fucking idiot too stupid to realize you shouldn't play in the highway.

    Completely fucking frivolous. I hope this guy, and his lawyer, gets thrown under the bus and made an extreme example.

  27. Redtail Guppies by AmberBlackCat · · Score: 2

    I'd like the court to explain why, in any other class action suit, the victim can lose hundreds of dollars and gets maybe $3 back. But in a case that costs lawyers to lose business, the class action suit can get the "victims" three times what they actually paid.