NYT Update Breaks iPad App, Annoys Subscribers
jbrodkin writes "The New York Times, which recently started charging iPad readers $20 a month, has a lot of angry digital subscribers after an update broke the NYTimes for iPad application. The update was designed to make it easier for readers to subscribe to the Times through iTunes (irony!) but instead left readers unable to access any articles. Worse, the Times didn't bother to fix the app over the long weekend or reply to users who complained on Twitter. It's not the first time developers have broken an iPad application with a poorly constructed update, but reader complaints noted that the size of the New York Times and the high price it charges make this gaffe particularly galling. Angry users have driven the app's rating down to less than two out of five stars."
First!
that.
This is simply not newsworthy.
Angry Users... all chattering like a bunch of parakeets
For justice, we must go to Don Corleone
and they call MMO fees too expensive.
His peenis is smaller than his dick.
"Worse, the Times didn't bother to fix the app over the long weekend or reply to users who complained on Twitter"
They possibly did put a fix in place, but it will be sitting in apple's review queue for a week or more with a status of "Waiting For Review" before its actually reviewed, approved and able to go live.
Not responding to users is another story though.
Well, it's one thing to have a crappy update. But having a crappy update that locks out the people you're charging $20/month ... well, that's pretty sad.
I wonder if the NYT fully realized what all is involved in maintaining software like this.
If I was paying $20/month, I'd be pissed at them if I was locked out for several days. Of course, I wouldn't pay that to access any site either.
Lost at C:>. Found at C.
Ipad is Steve Elroy Jobs finest achievement and it breaks easier than you can say rumpleforeskin !!
I would love to love the NYT app on my iPhone, but it's always been bad. The common lockups, CPU eating and random failures to update took way too long to fix. And now that it's pay, I love the way it downloads the headlines for articles I can't read before the ones I can.
Ask for a refund. Apple will grant it to you, but it will still charge the Times it's commission.
Why do we need to read news on the iPad?
Can't you buy a plain old newspaper? Look at the prices and decide...
it was a 4 day weekend for a lot of people since they took friday off and probably went somewhere far away from work. can't fix an app if all the developers are gone
not like there aren't any other news apps in the app store. just ask for a refund from the NY Times for not getting access to a paid service, not a big tragedy
I can't stand all this app bullshit. They seem like websites, only you have to pay for them, they only work on one platform, and they all have they all have different interfaces and different ways of working. What's wrong with an RSS feed?
People are actually paying $20 a month to read news they can't even consider trustworthy?
I can make stuff up, and spin whatever the AP and Reuters printed the day before. Can I have your $20/mo ?
If content of the site is not googleble from the site on the first page: the site is virtually non-existent.
To get to the first page,one needs to have many first readers for starters, and many secondary readers who read it from their favorite seond-tier site links.
Even assuming that NYT paywall did not affect much the number of first readers (which it actually did), it's obvious that second,etc-tier readers necessary to link it and rise the PageRank are non-existent.
NYT days as a mainstream source are counted. Their niche is the same size as Barron's - who remembers Barron's?
I do not believe in karma. "Funny"=-6. Do good and forbid evil. Yours, Oft-Offtopic Flamebaiting Troll.
Funny: ... new account to post that ... what a douche!" /. and I still fall in a goatse.cx trap !"
"Parent is goatse. Dammit, and I've avoided it for a decade."
"1999 called they want their overused shock pictures back."
"Ur a faggot for posting that."
"Parent post is a goatsex picture. Do not follow. You're an asshole of the proportions in that picture."
"Link above is to goatse. Fuck you douchebag."
"After all these years, I finally fell for it. Just off to bleach my eyes.. thanks for that."
"Turn on TinyUrl previews. It saves lives."
"Ugh. Goatse. NSFW. Asshole (poster and picture, both)."
"Seriously
"You're a fucking douchbag." - "That is the most accurate comment yet"
"Not gonna click it to find out, but I'd be surprised if parent's link wasn't goatse... It appears you would be correct sir. Why oh why do I always forget.."
"My word, what is wrong with your anus? I'd get that checked out."
"Damnit! nearly 15 years reading
"It's because of Assholes like you that I can no longer trust URL shorteners"
"Didn't click it, but the magic 8-ball says goatse."
"Would advise against clicking the link in the troll post above. Especially if you're at work atm."
"Thanks, I'm reading slashdot in class like a good student and just got tubgirl'd."
"Watching second monitor, there was something wrong with the other screen. Control + w. Phew..."
"Hey family! Come look! They're opening the Google Talk client! Now, click here......" (sees goatse)
"I tried to post warnings about the goaste loving jerk yesterday but was modded into oblivion as a karma whore"
"Posting your picture online again?", "Really? Are you not tired of this yet?"
"High likelyhood of being a Goatse link. Proceed with caution"
(Me posts goatse link and tells it is SFW): "You mean NSFW asshole."
"Can you not afford normal entertainment?"
"This is grown up talk, 4chan is that way ->"
"One of these days, this asshole gonna have a hard drive crash and lose his precious list, consigning his life's work to oblivion. He'll probably kill himself."
"oops. goatse link - The AC speaks truth! (Well I didn't let it finish loading, but the browser was connecting to goatse.ru...)"
Hate:
"Death to all assholes - Let's put you first into the guillotine"
"You fucker" - "I had the same thought as you. What a fucking asshole. The link is nsfw."
"Motherfucker. Some of us are at work and don't want to have a drilled out anus pop up on their fucking screen. Christ."
"I hate your guts.", "WTF you fucking asshole.", "Fucking troll, do not click there"
"I hope you die in a fire before you are old enough to contaminate the gene pool."
"It would be more interesting if I had a piece of pipe and your face, in close proximity so I could smash your face beyond recognition,"
"Bravo teeny bopper. You're a really mature mother fucker (or do you prefer father fucking? Damn you homo erotic shittter)."
"Wait! I think I hear your mommy calling to give your tongue a good soap washing. And maybe she'll execute you too"
"I did not even bother to look, but this same idiot has been doing this for weeks now. Fuck off asshole."
"Asshole. literally. Goatse is so old. Grow up you fool."
"Asshole... Ginormous asshole, in fact."
"Ugh. Goatse. You asshole."
"Better than you, you arse bandit."
"You're a lowlife faggot piece of shit."
"Ah, a sheep troll. "Baaa! I post disgusting photos! Baaa!"
Dumbassess talking:
"Oh wow, retro-trolling. Soon we'll be back to page-widening, Steven King is dead and bell bottoms."
"Hey moron, try using different links."
"You fucking piece of shit!" , "You sorry piece of shit.", "You cunt.", "Fuck you." "Get fucked"
"What a retard..... enough said...."
"Yup, this is what your life amounted to. Posting goatse on Slashdot and collecting comment trophies."
Strong emotion:
""No ads? Kwel!" click... "WTF!! My eyes!!!! rip.... them.... OFF!!"
"FUCK.YOU.ASS.HOLE."
"i WAS eat
> "Angry users have driven the app's rating down to less than two out of five stars."
Reminds me of of the Noscript - Adblock fiasco. Registered members at addons.mozilla.org all drove Noscript's rating down to one star but then Mozilla decided in their infinite wisdom that they should delete all those votes. If this campaign continues the same will happen here.
I thought all Apple apps "just worked" shouldn't the updated have been vetted by Apple first or does the NYt get a free pass? or did the Apple update cause the fail - again then I thought all Apple apps just worked?
This just goes to show the problems allowing apps that have not been vetted by Apple to be installed on your device. If this had been an app for an iOS device this would never have happened.
What's that you say? This was an iOS device? I guess the garden's walls are for keeping users in rather than keeping bad software out.
All I see is a bunch of jokes (nothing wrong with that), and crapping on Apple for something they weren't involved in (de rigueur for Slashdot) - not one post about the stupidity of pushing an update out on a Friday.
#DeleteChrome
and nothing of value was lost...
The NYT wouldn't dream of just shoving printed copies of the paper out the door without checking the plates, checking registration/color alignment, etc. Yet that same attention to detail is nowhere to be found when it comes to their digital app.
I'm just one guy writing small iOS apps in his spare time and I sure as hell don't release an update until I've installed in on every device I own and handed a beta to anyone I can wrangle into testing. Then when it goes live I immediately download and run it just to make sure everything is working.
The first rule of software: don't annoy your users.
The second rule of software: all crashes annoy your users.
The third rule of software: anything (eg updates) that goes from working to non-working really annoys your users.
Natural != (nontoxic || beneficial)
"Worse, the Times didn't bother to... reply to users who complained on Twitter. "
Oh lawdy lawd and heavens to Betsy! They didn't respond to Twitter complaints. How cruel this world!
Does it really matter if they didn't respond to Twitter complaints? It's not as though Twitter is an official communication channel. Did user email into customer service get bounced? Was customer service phone lines answered and promptly hung up?
If not, suck it up. It was a three-day weekend based on a national holiday. You should EXPECT services to be unavailable.
Lastly, I'm pretty sure most organizations that even bother with Twitter see its users as a bunch of functional fools facing their own individual corners and yelling into a broken microphones, anyway... just like the rest of us.
If it was just web-based, you wouldn't tend to have these kinds of problems. For 99% of these "apps" it's just a built-in browser with some pre-defined bookmarks. Seriously - drop the "app" thing, NYT, and just focus on your website.
Browsing at +1 - no ACs, I ignore their posts. So refreshing!
In other news, the NYT has posted a smattering of job openings for iOS engineers in recent days. Coincidence??
Fix found here.
Are the same demographic, so the NYT can rudely bend them over a table, and they will come back for more while apologizing for all the mean things they said.
He likes his urinal cakes nice and sudsy, so he tries to piss us off.
Go to their website numbnuts! I have never figured out why people go to twitter to get help like this, here is a hint, there are millions of people shoutting into thin air as it is on twitter, the account your following is ran by a robot script, so if you happen to have good luck you might get heard by a computer that doesnt give a fuck anyway!
Are people really just that dumb?
1. Get a new browser app for your iPad, such as Mercury.
2. Set Mercury to change its user agent to something that isn't the iPad Safari.
3. Browse the NYT website with all the workarounds for their poorly designed paywall like you would on a desktop.
I could almost tolerate the iPhone app, but it presents a Fisher-Price reduced subset of stories and features. What's worse is that iPad app isn't much better.
There appear to be a lot more stories on the web version of the paper, plus you have access to add comments and get the blogs that are missing. Why it's so hard to make an iPad app to access a snapshot of the web site I don't know.
How about a simple app that just lets me read a PDF of the paper?
When I started using the NY Times app about a year ago, I really enjoyed it. I travel internationally a lot and often don't have a data connection. What the app will do is download all the stories so I can read them even when the phone is offline. A few months ago, the NY Times changed the app to only allow free users to access "Top Stories" and "Most Emailed." That was frustrating, but I continued using the app because I still got some good content, and I could still read it when offline. But a few weeks after that, it started getting buggy. Even stories that were in "Top News" would tell me I had to subscribe to read them. I didn't investigate thoroughly because it's just not worth it. There are plenty of other free news apps out there that do the same thing. I'd rather read the NY Times, but not for $20/month. The other services have content that's almost as good.
Given Apple's track record on approving app updates, a corrected version should be out in 2-3 weeks ...