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European Users Overwhelm Facebook With Data Requests

An anonymous reader writes "If you've ever wondered how much personal data Facebook holds about you then prepare to be surprised. Using European data privacy laws, it's possible to request the data Facebook has stored about you. The document can total 800 pages covering everything from the expected name, address, and date of birth, right through to every event you've attended, every message you've deleted, and your political and religious views." The best part is that Facebook has to send a physical disc containing the data. This has been exploited by a number of users, completely overwhelming Facebook's ability to make the discs.

33 of 214 comments (clear)

  1. Link to the original img by AndyAndyAndyAndy · · Score: 3, Informative
    --
    It's always confirmation bias!
  2. 50+ Pages? Really? by Commontwist · · Score: 2

    Hundreds of pages of tracking and logging every single user in that kind of detail?
    And that's why I use Facebook as little as possible.

    1. Re:50+ Pages? Really? by MyLongNickName · · Score: 3, Insightful

      But you use Google, right?

      --
      See my journal for slashdot ID's by year. Mine created in 2005. http://slashdot.org/journal/289875/slashdot-ids-by-year
    2. Re:50+ Pages? Really? by betterunixthanunix · · Score: 2

      And that's why I use Facebook as little as possible.

      ...or why we should not have Facebook accounts to begin with? I mean really, with their web bugs scattered all over the place, the only real way to win is not to play.

      --
      Palm trees and 8
    3. Re:50+ Pages? Really? by _0xd0ad · · Score: 3, Insightful

      It's that surprising? Most people's status updates alone would take up dozens of pages.

      Then of course you have your photos, videos, notes, message history, chat history, comments you've posted, tags you've received, events you've been invited to, groups you've joined, everything you've ever "liked"...

      I imagine most people would be shocked to find out how many groups they're in, or how many posts, pages, or links they've "liked".

    4. Re:50+ Pages? Really? by iggymanz · · Score: 4, Funny

      oh no, I would never use google or facebook for those reasons. I only trust the integrity of Microsoft web services

  3. they could agree to send by non-CD by Trepidity · · Score: 3, Interesting

    What if my purpose in requesting the data about me isn't to help DDoS Facebook with a deluge of requests, but because I actually want to know what data Facebook's compiled on me. That is, after all, why the law exists in the first place, and it's not at all strange that someone might want to know that information.

    If Facebook finds it expensive and inconvenient to mail out physical CDs, they could agree to allow at least optional delivery by other means, such as over the internet.

    1. Re:they could agree to send by non-CD by DJLuc1d · · Score: 5, Insightful

      I'm pretty sure they do it this way for the same reason most rebates are still mail-in. They don't expect the user to actually do it out of inconvenience. If it was as simple as clicking a button on the internet, more people would be aware of how much data they actually collect.

    2. Re:they could agree to send by non-CD by alvinrod · · Score: 4, Insightful

      Which is really awesome up until someone manages to pretend they're you and get all of your data. At least shipping it on a disc to a physical address adds a few extra layers of inconvenience for the people who might otherwise attempt to do this. Considering how much information Facebook has on some people, that data falling into the wrong hands could do some serious damage to a person's life.

      Hopefully there's some follow up from the people who have requested their data. It will be interesting to see how much stuff Facebook stores and all of the things that it knows that people would rather prefer it didn't.

    3. Re:they could agree to send by non-CD by admdrew · · Score: 3, Informative

      There is another means: https://www.facebook.com/settings Click "Download a copy of your Facebook data." and follow the instructions.

    4. Re:they could agree to send by non-CD by jenningsthecat · · Score: 5, Insightful

      If Facebook finds it expensive and inconvenient to mail out physical CDs, they could agree to allow at least optional delivery by other means, such as over the internet.

      If Facebook finds it expensive and inconvenient to mail out physical CDs, they could agree to simply not collect and store all that data.

      There - fixed that for you!

      --
      'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
    5. Re:they could agree to send by non-CD by phoenix321 · · Score: 2

      Everyone would use Facebook the exact same way they do now if Facebook did NOT store all those photos and status messages that you deleted.

      Don't store things that no one sees. Delete things that users want deleted.

      Problem solved.

      I want some of my info to be available to friends, but if I delete a file, I mean it.

  4. What if you don't have a facebook account? by damn_registrars · · Score: 2

    I know, it is hard to fathom that anyone would not have an account, but I have intentionally avoided it myself. However since I do appear to be the only person left in the world who doesn't have one, there is bound to be something that someone who knows me has posted that relates to me.

    Is it possible to request it? After all, if a user requests all the info that facebook as on them, and all they give them is the information that they posted, that is - to be kind - a very incomplete version of the data set.

    --
    Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
    1. Re:What if you don't have a facebook account? by xaxa · · Score: 4, Interesting

      Complaint 02 is about shadow profiles for non-users.

      I don't see why you couldn't request it, except that you (going by your journal) are American, so the Irish/European data protection laws don't apply.

      (It's interesting that the data is provided for free. British companies are allowed to make a "reasonable charge" for providing the personal data, which is almost always £10.)

    2. Re:What if you don't have a facebook account? by tomhudson · · Score: 4, Informative
      Well, we have the same laws here in Kanuckistan (PIPEDA), so that may have something to do with it. After all, Facebook's privacy headaches started when Jennifer Stoddard (the Kanuckistani Federal Privacy Commissioner) became the first to drag Facebook to the table and force Facebook into making privacy concessions (the Europeans followed soon after).

      She was the first data protection authority in the world to conduct a comprehensive investigation of the privacy policies and practices of the popular social networking site, Facebook.

      The provinces that have enacted similar enabling information also allow for you to request the data. In Quebec, for example, they have to *print it out*. That could get VERY expensive to print and send by mail. When the Journal de Montreal ran a full-page "coupon" that people could clip out, fill in and email to the federal govt requesting a copy of the Fed's "all-in-one-consolidate-all-govt-data-on-U" HRDC database, 29,000 people made the request, and HRDC ended up having to delete the database instead.

  5. Re:Spoiled Children...... by L4t3r4lu5 · · Score: 5, Insightful

    You may not use Facebook, but that doesn't mean you're not on it. You may be in a picture, or mentioned in a comment somewhere by a friend. You can be tagged, at which point it's your full name, picture, (time-dependent) location, the activity you were engaged in (therefore hobbies or social activities), you are linked with others tagged in that photo and their hobbies, religions, political affiliations, relationships. Someone could mention that you were at the office party, at which point they know you work for the same company as $FBuser.

    Don't assume that because you didn't create a profile yourself that Facebook doesn't have one anyway.

    --
    Finally had enough. Come see us over at https://soylentnews.org/
  6. Facebook is actualliy gaining from this.. by ghn · · Score: 2

    Funny how the Personal data request form actually collects even MORE personal information about requesters, such as (real) birth date, personal phone numbers and of course full mailing address, all information many people do not enter in their profile..

    1. Re:Facebook is actualliy gaining from this.. by 2phar · · Score: 2
      Not to mention govt issued ID:

      Please upload a government-issued ID with signature to this report and ensure that your full name, date of birth, and photo are clear. You should also black out any personal information that is not needed to verify your identity (e.g., social security number). We will permanently delete your ID from our servers once we have used it for verification purposes.

      Does the law really require that you have to provide this information in order to see your records.?

  7. Re:Brilliant by kenh · · Score: 2

    You should add to Step One: "Use free servide that you are in no way obligated to use to track communication by you and your friends
    And reword Step Two: "Complain about how the service records your communications on said free site

    --
    Ken
  8. Re:Before the outrage gets too loud... by Abstrackt · · Score: 2

    if you didn't want Facebook to have the info, you shouldn't have given it to them in the first place.

    To your friends?
    That's easy enough on Slashdot ;-)

    Yeah, just post it in an article, no one will read it. ;)

    --
    They say a little knowledge is a dangerous thing, but it's not one half so bad as a lot of ignorance. - Terry Pratchett
  9. Grow up, people by davmoo · · Score: 4, Insightful

    It takes a woefully naive person to use a service like Facebook for free and not expect that Facebook is collecting your data and somehow profiting from it.

    --
    I want a new quote. One that won't spill. One that don't cost too much. Or come in a pill.
    1. Re:Grow up, people by nosferatu1001 · · Score: 2

      Yes they would, as in order to do business in teh EU they would be required to follow DP laws - and exporting data outside of the EEA requires an equivalent DP law in the country, or youre not allowed to export it.

  10. Re:I thought.. by Zironic · · Score: 2

    Well, the point is that the law requires them to send you a physical copy.

  11. Wrong, by an order of magnitude or several by AliasMarlowe · · Score: 4, Informative

    There is another means: https://www.facebook.com/settings Click "Download a copy of your Facebook data." and follow the instructions.

    Except that that only gives you the information that's currently accessible to you and other facebook users. It does not include the photos and posts you've "deleted" (but which facebook still stores). It certainly does not include the history of sites you've visited while logged into facebook, or any other tracking history which facebook has gathered and associated with your name. Think about it: facebook has at least an order of magnitude more information on you personally than you appear to think. All of it is used for customizing sales of your identity and your interests and so forth to facebook's customers (you're the merchandise, not a customer).

    --
    Those who can make you believe absurdities can make you commit atrocities. - Voltaire
  12. It's going to take them some time by andy.ruddock · · Score: 4, Informative

    After making a request under the DPA I received the following :

    Hi,

    We have received your subject access request (the "Request").

    Due to the volume of personal data access requests that we have recently received, we are experiencing significant delay in processing such requests. We therefore are unlikely to respond within 40 days of your initial request. We appreciate your patience and will respond as soon as possible.

    We are presently refining our request response processes and approach to align the present high volume of access requests with the resources available to process these requests. We appreciate your patience and will respond as soon as possible.

    Please be aware as well that we are not required to comply with any future similar requests, unless, in our opinion, a reasonable period of time has elapsed.

    Again, we appreciate your patience and we will respond as soon as possible.

    Thanks for contacting Facebook,
    Facebook User Operations - Data Access Request Team

    --
    God: An invisible friend for grown-ups.
  13. Re:Spoiled Children...... by inglorion_on_the_net · · Score: 2

    Completely correct.

    The same thing goes for Google: you may not have an account with them, but chances are they have a lot of your e-mail (people you correspond with use Google Mail). Use Google's search engine? They have your queries. If you post to Usenet, they have those posts, too. And I am sure they collect data through ads on non-Google sites, too. It is their stated mission to "Googleâ(TM)s mission is to organize the worldâs information and make it universally accessible", and they're very good at it.

    A lot of people don't realize, or vaguely know but don't quite grasp just how much of what they consider private is collected by companies like Google and Facebook. Asking for a copy of what they know about you and receiving several hundred pages in return really drives the point home.

    --
    Please correct me if I got my facts wrong.
  14. NowFacebook gets your postal address too? by daveewart · · Score: 2

    What a great idea. About the only bit of personal information that most Facebook users haven't already given to Facebook is their postal address. Yet this process does just that.

    Wouldn't surprise me if this "Annoy Facebook" thing was actually started by Facebook to harvest postal addresses. :-)

    --
    "If you think the problem is bad now, just wait until we've solved it." --- Arthur Kasspe
  15. Mailing a physical CD by wfstanle · · Score: 2

    There might be a more nefarious reason for the physical mailings. You see, they might only have your expected name and address. Physical mailings will allow FaceBook to add your EXACT name and address to their database. If they didn't have it before, they surely have it now!

  16. Re:Spoiled Children...... by ACS+Solver · · Score: 5, Insightful

    This may not be a popular viewpoint, but I think it's a very relevant issue, and I do not use Facebook. I believe its very existence is an ethical issue though. Facebook represents a truly evil company, not in the unethical-business-practices sense, but a whole different order of that, I'd say they're rapidly approaching Gestapo-evil. Facebook stores enough information to learn a lot about specific individuals, and Facebook is conditioning people to give up their privacy. It might just be one of the most useful tools for an oppressive government or unethical intelligence organization to blackmail someone or, better, ruin their public image.

    Facebook is not run by idiots. Those people know what they're doing, they know they're storing even "deleted" data and they know they're building very detailed profiles on every user. They also, unlike most of actual Facebook users, probably have the intelligence and foresight to imagine how it all may be used for horrible things, so there's no way I can see them as morally innocent.

  17. You have to send a copy of your ID by kiwix · · Score: 2

    So, if I want to use this form to request the information they have about me, I have to give them a postal address, a phone number, and a copy of a state issued ID. I'm not sure I'm willing to give them even more information, just to know that they store about me...

  18. How to save the USPS by wjousts · · Score: 2

    Step 1: Pass a similar data protection law in the US. Require the requestee to provide the data in a physical format if the requester asks for it.

    Step 2: Get lots of users to request their data from Facebook - make sure they insist they want the data on CD.

    Step 3: ?????

    Save the USPS and annoy Facebook? Sounds like a win-win to me!

  19. OMG your're right. by mbkennel · · Score: 2

    "Those people know what they're doing, they know they're storing even "deleted" data and they know they're building very detailed profiles on every user. They also, unlike most of actual Facebook users, probably have the intelligence and foresight to imagine how it all may be used for horrible things"

    OMG.

    Zuckerberg's ambition isn't limited to being CEO of Facebook, bitch.

    Zuckerberg will run for Governor and then President. Information is power. Personal information is personal power.