The GoDaddy Saga Continues
First time accepted submitter wbr1 writes "Domain registrar Namecheap is accusing GoDaddy of violating ICANN rules and hindering domain owners from moving their domains to another registrar. They are allegedly doing this by submitting incomplete information to the new registrar, making it difficult to process the move."
Adds user bs0d3: "Godaddy has responded to these allegations today and insist that their practice of rate limiting Whois queries is standard practice to combat Whois abuse. Furthermore, they accuse Namecheap of playing foul because they released a statement before ever contacting godaddy directly to resolve these issues."
by playing fair.
If they create artificial means so that their customers would have trouble moving away from them, that would mean more customers, more publicity, a more tech-savvy image, robustness and.. Oh wait...
I have used many registrars and Namecheap has always been the best one. Their interface is also super clean and efficient. Their prices are one of the most competitive ones, they offer free private registration, dns hosting and everything you need. And did I say their interface is super clean? You get everything done easily and quickly, without them trying to shove extra services as premium prices down to you. If you have ever tried to register domain with GoDaddy you know what I'm talking about - the whole registration process itself is pain in the ass and you need to keep unticking all those extra services they try to offer you.
With my years of experience and managing over hundred domains, I can only recommend Namecheap.
As whory as a whore can be. With all due respect and reference to the whores.
That is not something new godaddy started doing just recently. They had the habit of pulling such shit for close to a decade now. the only provider that is FAR worse, is 1&1 in all its incarnations. I had to bail out numerous clients out of their hands - both godaddy and 1&1. some, i wasnt able to bail out, and these were generally those with 1&1.
The array of problems they cause ? it ranges from what you read here, to locking your domain down, preventing you from paying for renewal and sending you to collections over $9-10 a year. Just google it.
Read radical news here
GoDaddy tries point the finger elsewhere; BUT... how do they explain that many of us are seeing non-.com domains transferred without much delay, YET... our .com domains are being taken down? This CHILDISH response is yet more reason for that registrar to be taken out behind the woodshed!! If they can't stand the heat from their STUPID stance and meet it with more STUPIDITY, WHY would ANYONE do business with them???
I've heard a lot of great things about Namecheap from customers and third party reviewers. I'm considering moving one of my domains there to give them a try.
I've heard a lot of bad things about GoDaddy from customers and third party reviewers. I'd never consider giving them business - however, I do use them to find if a domain I want is already registered because their domain search is faster than a lot of other sites. I also used to work for a company that purchased SSL certificates from GoDaddy. Using their website is not fun and their customer service less so.
All things considered, I'd have to believe Namecheap over GoDaddy, regardless of how hot Danica Patrick is.
When submitted this I had not looked at recent submissions and bs03d had submitted a story on the same subject, using the same title! I voted his up, but for some reason mine was accepted with additions from him.
But yeah! I got my first accepted submission on my first try. (Sarcastic self-congratulatory pack pat ensues).
I thought this was interesting for many reasons, but I can attest that incomplete information can hinder things very much. I have never worked directly with name registrations, but I used to process DNS records about 13 years ago, and it was painful when I would get an incomplete request.
Silence is a state of mime.
I seem to have a vague memory of there being another mass exodus from godaddy a few years ago. Does anyone remember what the issue was?
"Dear GoDaddy. You openly supported something that revokes our rights and would give you more power to abuse us with while others in your position openly opposed it. Fuck you. Die."
No tears from us. Go Namecheap!
So now they've broken out a bazooka.
Seriously, they piss their customers off with their handling of SOPA. After that, their plan is... technical incompetence? Mishandling of accounts? Their lousy customer service is now in the spotlight because of this, and it's going to make their problems even worse because people remember a reputation for bad service long after they've forgotten all about SOPA.
You can't fix that with more ads from a second rate race car driver.
-- "So they told me that using the download page to download something was not something they anticipated." - Bill Gates
Didn't plan on doing all this extra work during Christmas holidays. I just migrated 16 domains from GoDaddy to NameCheap. Wow I wish I knew they existed before hand. The interface is clean. NO endless checkboxes to uncheck. Thank you GoDaddy for introducing me to NameCheap. I am now GoDaddy-free and it feels really good. use SOPAsucks to get a discount. awesome.
I'd never heard of Namecheep before this debacle and I found it curious how there were so very many references to it on Slashdot and the other new site forums. It was so dominant that my cynical side was wondering if it wasn't an astroturfing campaign.
Now we have these accusations. Frankly, at first blush, it sounds like dramatization on the part of Namecheep and standard incompetence excuses from GoDaddy. But, I also notice that only Namecheep is complaining. I don't see the same complaints from Network Solutions or Register et al, so I'm again wondering if this is some form of astroturfing because I am positive that GoDaddy has not targeting Namecheep exclusively.
Godaddy limits whois queries as is their limited right to do so. However, the ability to meter queries does not apply to the transfer of domains which must be a transparent process. The problem is that Godaddy can easily transfer bulk transfer out requests but they are getting stuck by their stupid registrant query limit.
The fact that Icann let them get away with this bs for so long is ineptitude. Remove this dumbass query limit and all is well.
Please, don't compare GoDaddy to prostitutes. At least the services prostitutes offer are honest.
I am not sure all prostitutes offer honest service, but I have yet to meet one who prevented you from pulling out when you wanted!
Silence is a state of mime.
Anyone want to take bets on how long it will be until Danica's driving another car? Namecheap should offer to sponsor her.
"From the depths of my skeptical and rationalist soul, I ask the Lord to protect me from California touchie-feeliedom."
"their practice of rate limiting Whois queries is Whois abuse".
There, more honest.
deleting the extra space after periods so i can stay relevant, yeah.
Hover.com (Tucows, Inc.) officially stated that they oppose SOPA. I've been using them for over a year and they're very straight forward and cheap as well.
https://www.hover.com/help/blog/hover-opposes-sopa
just like SOPA would allow them to do... domain seizure with no trial or recourse is most certainly foul.
boycott all of these companies
I moved to Namecheap a few months ago after becoming sick and tired of GoDaddy's shitty business practices. I decided to move to Namecheap shortly before my registrations with GoDaddy expired.
Before allowing me to transfer my domains, I was informed that I had to update my Whois info to make sure that it was accurate. There was no way to *not* do this. I could not begin the transfer process until this was done. I had done it a few months prior when ICANN requires yearly updates. This was something new.
Upon being forced to update my information (none of which was actually changed), my domains were forced into "locked" status, and thus prevented from being transferred for *two* months. Despite the fact that ICANN has released numerous statements saying that this behavior is not allowed, GoDaddy enforced this policy, despite me calling and talking to ten or fifteen different individuals.
I eventually had to renew each domain with GoDaddy, wait the two months, and then attempt the transfer to Namecheap again.
GoDaddy is a shit company, and I sincerely hope that an elephant tramples Bob Parsons.
wait until you chance up against one serious issue. or even, try to cancel/move out your stuff.
Read radical news here
Namecheap blamed godaddy (ceo of godaddy on footage with wildlife slaughter) some month ago.
http://www.ibtimes.com/articles/129331/20110331/namecheap-godaddy-elephants.htm
"Namecheap is now offering to transfer domain from GoDaddy to Namecheap at a price so cheap that Namecheap loses money on those transactions. In addition, it will donate $1 for every transfer to Save The Elephants"
make our own mind..
I was with GoDaddy, was not happy with the service (and was not really fond of the owner, but that's my personal opinion).
Bought services from another provider and my domain was transferred smoothly and quickly, plus they quickly refunded me for the services I did not use.
This happened about 6-8 months ago.
Got this from Namecheap support: http://www.intodns.com PLEASE don't /. the site -- many of us are still suffering GoDaddy-caused outages! While you'll see errors there, you can check your domain with: dig @freedns[1-5].registrar-servers.com to see that Namecheap HAS done their part. :P
TOO FUNNY... the Captcha for this post is "ankles" -- sure feels like I'm grabbing them while GoDaddy "has my back"...
I never had any problems with transferring domains to and from Godaddy (Except for their bulky interface)
Should I crawl into fetal position and cry for my ignorance?
NameCheap has been great at capitalizing on this fiasco, but their prices aren't that far off from Moniker's. They have a very nice interface as well in addition to various security features.
As for moving domains from GoDaddy: I believe they'll see a longer-term effect as well: I for one am not moving everything right away: I just use them for cheap parking of domains I'll use later on. I won't keep active domains with them anyway. However, I will move once the renew date comes up. Also, I will not be registering new domains through them.
It's not even so much the SOPA deal that bothers me, but the way they phrased their support for it. Apparently, if you're not American, then GoDaddy seems to think you can go F yourself. If I'm not welcome as a customer, then all they have to do is ask me to leave. It's not a big deal, geez. Better yet, they should put their money where their mouth is and reject all international orders. Then there's no problem with furrenurs at all.
For anyone who doesn't believe GoDaddy is now just explicitly blocking transfers - I've tried for two days now to move a single GoDaddy domain I have (that I bought through Google) to EasyDNS and GoDaddy is just blocking the transfer (see message below). I don't know if I'm more upset with GoDaddy or Google at this point (who continues to resell GoDaddy and provides no help here). Note that the (obscured) link to GoDaddy for support below points to a page with a PIN, with no information on where the PIN is obtained. Calling GoDaddy goes into an infinite black hole on support lines.
REGISTRAR TRANSFER DENIED
Dear Registration Private,
The transfer of x from Google Apps to another registrar could not be completed for the following reason(s):
Express written objection to the transfer from the Transfer Contact. (e.g. - email, fax, paper document or other processes by which the Transfer Contact has expressly and voluntarily objected through opt-in means).
If you believe that this domain name does not fit the situation described above, go to x for assistance.
Regards,
Domain Services
Google Apps
We were using GoDaddy to host some of our corporate servers. Due to their stubbornness and inflexibility on small points we ended up losing a lot of important business email. When I tried to go up the chain of command to get the issue addressed they flatly refused to allow me to talk to anyone higher up. I made many efforts to go around them to no avail. We ended up dropping use of them. We will never do business with that company!
I think GoDaddy sucks large avian eggs on a variety of levels (morally and technically); I try hard to convince any client who comes to me with domains or hosting there to switch to something else - anything else. (I usually recommend Pairnic.com as a registrar and Pair.com for hosting, but other great options exist.)
</disclosure>
That said, I transferred a client's domain from GoDaddy just last night (to Pairnic) and the process was exceedingly quick and smooth. Since GoDaddy allows you to log in an "approve" a transfer in process, the whole thing was done in 20 minutes from start to finish. Never had one go that fast, so I have to give credit to GoDaddy where it's due here. At least in this case, they were not putting up any roadblocks.
But yes, I'm glad to be almost completely rid of them. Even if Danica is smokin' hot.
I left this: Should not a losing registrar reduce the DNS TTL to allow a quick transfer to the gaining registrar?
I transferred an expiring domain to Namecheap last week for reasons unrelated to GoDaddy's asshattery, but I saw a blog post (that I can no longer find, alas) pointing out something in Namecheap's TOS that bothers the hell out of me. Specifically:
You agree that Namecheap, in its sole discretion and without liability to you, may refuse to accept the registration of any domain name. Namecheap also may in its sole discretion and without liability to you delete the registration of any domain name during the first thirty (30) days after registration has taken place. Namecheap may also cancel the registration of a domain name, after thirty (30) days, if that name is being used, as determined by Namecheap in its sole discretion, in association with spam or morally objectionable activities (as well as any activities set forth in Section 4 above). Morally objectionable activities will include, but not be limited to 1) activities designed to defame, embarrass, harm, abuse, threaten, slander or harass third parties; 2) activities prohibited by the laws of the United States and/or foreign territories in which you conduct business; 3) activities designed to encourage unlawful behavior by others, such as hate crimes, terrorism and child pornography; 4) activities that are tortious, vulgar, obscene, invasive of the privacy of a third party, racially, ethnically, or otherwise objectionable; activities designed to impersonate the identity of a third party; 5) and activities designed to harm or use unethically minors in any way.
Note the part about "Namecheap in its sole discretion" and imagine that the guy answering the "abuse@" email is having a bad day. Suppose I have a blog on a domain registered through them and I:
1) Embarrass a local politician.
2) Get AdSense revenue from a post saying that the Egyptian government sucks.
3) Say I think it's OK for someone to smoke pot, even if it's illegal where they live.
4) Say something that someone, somewhere, thinks is vulgar or obscene.
5) Make fun of Justin Bieber.
Namecheap could decide in its sole discretion that any of those is sufficient to delete my domain from the registry. Frankly, that's bullshit. I know that Namecheap is unlikely to do something so boneheaded, but I'm utterly against them having the right to yank me off the Internet just because they don't like what I've said. And although I'm talking here about Namecheap specifically, I recognize that a lot of other registrars have similar terms. Does anyone use a more freedom-respecting registrar that they would recommend?
Dewey, what part of this looks like authorities should be involved?
Moved my 5 domains away, and except one problem with my auth codes everything was completed in less than an hour (including being reregistered under my new host) but good riddance
Gosh, I've always considered her a 6/10 at best. I can't stand that scrunched face, and she has no curves. Her skin is pasty (but you wouldn't know because of the airbrush / photoshop). Then again, NASCAR fans don't really have high standards when it comes to beauty.
Back on topic...
I recently refused to work with a client because they used GoDaddy for registration and hosting. They were baffled that I'd turn down a few grand job because of their hosting, but I just knew that the project would run way over-budget due to the inevitable failures of GoDaddy's hosting services.
Oh, but conspiring with the media mafia and bought congressmen to censor the internet for profit. That's playing fair?
I hope they go bankrupt before 2012.
Question everything
>Their lousy customer service is now in the spotlight because of this, and it's going to make their problems even worse because people remember a reputation for bad service long after they've forgotten all about SOPA.
Sorry to tell you there are enough idiots out there that want to save $.50 on a domain name to keep GoDaddy afloat long enough for the rest and new comers to forget what GoDaddy did/does.
by TheSpoom (715771) Uncaring Linux user here. I have nothing to add to this but please continue. *munches popcorn*
You can't fix that with more ads from a second rate race car driver.
Even second rate race car drivers place better than she does.
Maybe they're confident that SOPA will pass and their corrupt friends from government agencies will seize and pass them any domain they ask ? Just wondering.
I might as well. But NOT TODAY - why put such a strain on their services...
I run a business and have over 550 domains at GoDaddy and no I'm not planning on moving. If GoDaddy CEO Parsons(?) wants to go hunting and kill an elephant, fine. That has absolutely nothing to do with my business model nor does it affect my clients (elephants don't pay for my products). It also does not affect me that GoDaddy wants to promote SOPA and then decide not to. My business is is not in danger of running afoul of SOPA guidelines and having my domain names snatched.
I am surprised that so many people are transferring their domain names to another registrar (ex Namecheap). I work on concentrating on my business bottom line and doing what I do best. Changing registrars does not help that at all. All it does is make a political statement of "I don't like GoDaddy". While this may be mildly satisfying for all of a day or so, it does not do anything for my business. Put concisely, this is not something in my Circle of Influence, and I have doubt about whether this should even be in my Circle of Concern.
GoDaddy outbound transfers: Full of sound and fury, signifying nothing.
"Never attribute to malice that which is adequately explained by stupidity." http://en.wikipedia.org/wiki/Hanlons_razor
Fine. So GoDaddy hasn't *currently* done anything that affects you or your business.
But when they do, what are you going to do?
You may find that you NO LONGER have a voice about it, because GoDaddy's new EULA specifies that they now own the domains you've paid or done something equally unethical, but now entirely legal because you let them get away with it.
If you continue to support a bunch of crooks, don't be surprised then when they steal from you. And don't complain to us either, because we'll be saying "I told you so".
If telephones are outlawed, then only outlaws will have telephones.
Furthermore, they accuse Namecheap of playing foul because they released a statement before ever contacting godaddy directly to resolve these issues.
Funny, when I put up my anti-GoDaddy site, they tried to have my server shut down (along with all my other sites) and, when that failed (my provider told them to pound sand), tried to have my domain pulled due to incomplete or incorrect contact information. When my registrar notified me (via the admin email on that domain) I informed them that they are more than welcome to write me at the address on file and/or call me at the number on file.
Namecheap is using GoDaddy's tactics, here, and GoDaddy can't take what they dish out. Ha.
Further, yes, it is common practice to rate limit public WHOIS queries. However, a WHOIS query done as part of a domain transfer is not your typical public query and there should be a separate channel through which those queries are done, which should not be rate limited. I'm not 100% on this but I believe ICANN has ruled on this, as well.
APK quotes people (including myself) without context and should not be trusted. Just thought you should know.
That's why I don't trust this industry. "GoDaddy", can it be more porn? And "Namecheap", say no more!
enom has the best API.
Also they give out reseller accounts, then you can register a domain with the reseller account, create a sub account, and push the domain into the sub-account without transferring it. That way you can set up clients entirely, without impersonating them, and without an extra transfer expense.
And then if you need to give them support, you're their registrar and can change things on their behalf. And you can still get upstream support from enom if you need it.
My company recently had their domain stolen. Who to blame? The GoDaddy employee who was "tricked" into opening some malicious email that allowed attackers to take over our domain. We did get the domain back prior to any damage being done. The more barriers to transferring a domain the better when it comes to incompetent GoDaddy.
forgot to add, he.net and linode do in fact rock.
I transferred my domain away from GoDaddy the day that this saga started. They had no issues providing all of the WHOIS information to NameCheap. Obviously, this isn't 'technical issues', this is them limiting people from transferring.
Never had a problem with them, and have several hundred domains over there.
I went to purchase socks today from
http://socksappeal.com/
but its registrar,
GoDaddy
failed to associate an IP address (failed to perform DNS service)
although SocksAppeal has paid for its domain into March, 2012.
I purchased from GoDaddy's customer SocksAppeal just 5 months ago,
and now GoDaddy might (other possible reasons) cause a commercial business to fail.
And I thought it was only me who has been a victim of GoDaddy's bad business practices. GoDaddy's website sucks users into believing that they are being offered a good deal for the money, but hidden behind the facade of there T&Cs is their vile plan to make money which is extortionate to say the least.
When contacted all that GoDaddy's customer support has to say is that its all written in the Terms of service and you should read it all, which says loads about their anti-customer practices and a complete lack of business ethics.
I was going to post yesterday asking how long all this would take... but decided to just go ahead with my transfer and report back. 24 hours for me. No bumps.
I already had domains at GoDaddy and NameCheap and decided this was a good time to consolidate at NC. I had unlocked my GoDaddy domain a couple of weeks ago with the intention of dealing with it when I had some downtime over the holidays. I started the whole process this time yesterday. After a few notifications and accepting the transfer on both sides I got an email this afternoon that the transfer was done. Logged into my NameCheap control panel and there it is.
I still have one domain at GoDaddy but I am letting it expire anyway so no reason to transfer unless I decide to resurrect the site.
Namecheap is great but one more is expressplex which is giving good services to its clients