Slashdot Mirror


FCC Cracks Down on Robocalls

Cara_Latham writes "If you want to receive annoying robocalls from telemarketers you will have to opt in. Federal Communications Commission rules now require that telemarketers get your consent before dialing your number. Telemarketers will also have to obtain consent even if they had previously 'done business with' the consumer on the receiving end of a call."

57 of 210 comments (clear)

  1. Text messaging by Dynedain · · Score: 5, Insightful

    Can we add text messages to this please?

    I'm tired of paying per-message to receive spam.

    --
    I'm out of my mind right now, but feel free to leave a message.....
    1. Re:Text messaging by ackthpt · · Score: 5, Interesting

      Can we add text messages to this please?

      I'm tired of paying per-message to receive spam.

      I too and sick of my mobile going off to inform me I won a prize or am approved for a loan or some other BS. Do keep in mind these scumbags aren't the sort who will honor any legislation or directive. Mobile carriers should be enabling a crowd-based blocking feature - enough people report a number as robo-calling or scamming and it can be blocked by an opt-in program. (Yeah, too intelligent, hasn't got a chance, but I can dream)

      --

      A feeling of having made the same mistake before: Deja Foobar
    2. Re:Text messaging by BenFenner · · Score: 5, Interesting

      I wouls say you could simply disable text messages (entirely!) at the provider level.
      But then you get this shit in the mail:

      http://www.supercars.net/gallery/132464/1542/873030.jpg



      That's right dick-heads. I disabled text messages. All of them. Even the ones from you. It took me three months of calling, but I finally did it. You think I want your spam mail in my mail box?!

    3. Re:Text messaging by Master+Moose · · Score: 4, Informative

      Glad I don't live in the US - The whole paying to receive calls and messages is unheard of here (NZ) and as far as I am aware, most other countries around the world. . Unless roaming and then I believe universally you are pinged with exorbitant cost.

      --
      . . .gone when the morning comes
    4. Re:Text messaging by Dynedain · · Score: 3, Insightful

      On a smartphone, if you received it, you "opened" it.

      And texting back STOP (paying for another message) is probably about as effective as replying UNSUBSCRIBE to an email. Great way for spammers to get verification that your number is legit!

      --
      I'm out of my mind right now, but feel free to leave a message.....
    5. Re:Text messaging by TheGratefulNet · · Score: 2, Insightful

      turn ALL texts off.

      what, are you a teenager or something? seriously.

      turn them off. all carriers (even pre-paid which is what I use; I hate contracts!) support blocking of texts. both sending and receiving.

      email works. I never understood paying for 'text' when you already have text and its easier to de-spam than the in-band BS they call sms.

      --

      --
      "It is now safe to switch off your computer."
    6. Re:Text messaging by Dynedain · · Score: 3, Interesting

      I'd love to display text messaging entirely (and have in the past) but people who legitimately try to text me don't get a notification that I have it blocked. Their messages just disappear into the ether.

      And I've seen several account verification systems (banks and the like) that require text messages as a out-of-band response channel.

      --
      I'm out of my mind right now, but feel free to leave a message.....
    7. Re:Text messaging by Algae_94 · · Score: 2

      Sending Spam text messages is the same as sending spam emails, literally. Every carrier has a gateway that allows you to email to a number and have it received as a text. here is a listing of gateways. It is a little harder to target as you need to match the number up with the carrier.

      I have done some work on web apps that sent text message alerts to users. In my experience, a few carriers blocked mass text emails as spam, but a number of them let everything through. Of the ones that blocked the spam, it was trivial to get them to add this particular nonprofit's emails to the white-list by calling the carrier. I imagine some social engineering could get them to white-list true spam.

    8. Re:Text messaging by Dynedain · · Score: 2

      I'd love to disable text messaging entirely (and have in the past) but people who legitimately try to text me don't get a notification that I have it blocked. Their messages just disappear into the ether.

      And I've seen several account verification systems (banks and the like) that require text messages as a out-of-band response channel.

      --
      I'm out of my mind right now, but feel free to leave a message.....
    9. Re:Text messaging by Anonymous Coward · · Score: 5, Interesting

      Why isn't there a setting to just allow texts from numbers in the address book?

    10. Re:Text messaging by amRadioHed · · Score: 4, Insightful

      turn ALL texts off?

      great solution grandpa. This isn't the 90's anymore, texts aren't just for teens.

      --
      We hope your rules and wisdom choke you / Now we are one in everlasting peace
    11. Re:Text messaging by Randle_Revar · · Score: 3, Insightful

      >what, are you a teenager or something? seriously.

      I am 29. I didn't text much at all (once in a month was rare for me) until I got a phone with a real keyboard (n900), and started dating. When we are apart (most of the time; we are in different states), my girlfriend and I communicate mostly via sms, then phone calls, then IM, then email.

    12. Re:Text messaging by swalve · · Score: 3, Informative

      SMS doesn't work that way.

    13. Re:Text messaging by HybridJeff · · Score: 3, Informative

      That depends, if the message is comign from a SMS short code rather than a normal phone number then the carrier could remove the sender in question from their short code program if they sending out spam or fraudulently signing peopel up for premium services. I'm not saying that they necesicarily will, but they do have that ability.

    14. Re:Text messaging by Ksevio · · Score: 2

      On the flip side, we don't pay extra to call mobile numbers - though fewer countries even have that these days.

    15. Re:Text messaging by D'Sphitz · · Score: 2, Interesting

      It's not nearly as common in the U.S. as the comments here would seem to indicate. I wouldn't draw any conclusions about the U.S. from slashdot comment, I've never encountered a single person who didn't have at least some messaging included in their plan. The sans-messaging-planners are similar to the anti-tv-crusaders, they are virtually non-existent in the real world, but they await around every corner on slashdot, eager to tell you all about how great it is to not own a television or have text messaging or a facebook account or anything popular at all because popular things suck.

    16. Re:Text messaging by MagusSlurpy · · Score: 3, Insightful

      The same reason they don't let you block specific numbers from calling you. Because it eats into the carriers' profits if spammers/telemarketers aren't eating up your monthly minute/text/data quota.

      --
      My sister opened a computer store in Hawaii. She sells C shells by the seashore.
    17. Re:Text messaging by drinkypoo · · Score: 2

      Oddly, on prepaid phones (at least on tracfone) you have to actually agree to download a message before you get charged for it.

      Clearly this is something we should demand the FCC demand on our behalf.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    18. Re:Text messaging by Dynedain · · Score: 2

      It's not nearly as common in the U.S. as the comments here would seem to indicate. I wouldn't draw any conclusions about the U.S. from slashdot comment, I've never encountered a single person who didn't have at least some messaging included in their plan.

      That's because US plans basically force you into it (with the exception of Sprint's unlimited everything).

      AT&T for example:
      Pay $0.20 per text, or
      $5/mo for 200 messages, or
      $20/mo for unlimited messages, or
      $30/mo for unlimited messages on a family plan.

      My wife and I each get about 30 or so texts a month. We had no messaging when it was a reasonable price ($0.02-$0.03 per message) but now we're forced into spending $10 more a month.

      --
      I'm out of my mind right now, but feel free to leave a message.....
    19. Re:Text messaging by amRadioHed · · Score: 2

      You seem to think everyone in the world has a smartphone so they can receive text messages over email when they are out. This is not the case. I would love it if there was a good replacement for text messages, but there isn't. If you have no use for them that's fine, but it does not entitle you to be a condescending prick. I assure you, avoiding text messages does not make you a superior person in any way.

      --
      We hope your rules and wisdom choke you / Now we are one in everlasting peace
  2. Bypass login/registration by Dynedain · · Score: 2
    --
    I'm out of my mind right now, but feel free to leave a message.....
    1. Re:Bypass login/registration by Dynedain · · Score: 4, Informative

      Bahhh... turns out they're using a referral check from Google News, follow the link here to get around it.

      --
      I'm out of my mind right now, but feel free to leave a message.....
  3. What about Slashdot comments? by MrEricSir · · Score: 4, Funny

    Make $700/hour working from home no experience required

    Reply STOP to unsubscribe

    --
    There's no -1 for "I don't get it."
    1. Re:What about Slashdot comments? by Majik+Sheff · · Score: 4, Interesting

      The reply number is a $10.00/month "subscription" a la Jamster, but without the annoying ringtones. Good luck getting your cell carrier to give 2 shits about removing the fraudulent charges.

      --
      Women are like electronics: you don't know how damaged they are until you try to turn them on.
    2. Re:What about Slashdot comments? by Ark42 · · Score: 5, Informative

      AT&T **always** has removed text charges I complain about. And I call and complain about a 9 cent charge I didn't want. I don't even have a text plan, and don't text anybody. I keep telling them to block all texts always no matter what, but whenever one shows up on my phone, I get charged for it. Again, it has, fortunately, been super easy to call AT&T and complain, every single time.
      Pretty sure they're paying the support staff a lot more money for the time spent on the call to reverse a 9 cent charge. If everybody did this, I'm sure cell companies would lose enough money to get their act together.

    3. Re:What about Slashdot comments? by bratwiz · · Score: 4, Funny

      Would be nice if they switch to the method Japan uses; receiving the message is free*, sending costs me.

      But Dude! If they did that, it would cost the spammers money to send you all that crap! I mean-- Christ! It would just sink the entire business model. Just think of all those poor, spammers you'd be putting out-of-work. I mean, you know-- not making the victim pay-- that's just un-American! Say, what kind of sick, anti-capitalist, socialist-commie-freak are you anyway? I just bet this is Barack Obama's doing....

    4. Re:What about Slashdot comments? by Cimexus · · Score: 3, Insightful

      >> Would be nice if they switch to the method virtually every other country on Earth uses; receiving the message is free*

      FTFY :)

    5. Re:What about Slashdot comments? by hobarrera · · Score: 2

      Why on earth do you get charged for RECEIVING texts. I really don't understand how US works regarding mobile phones. Why do YOU get charges, by a transmission done by another person? People should get charged for the calls they make/texts they send. Always. Period.

  4. Manufactured consent by girlintraining · · Score: 2

    ... By using this website, service, or product, (henceforth known only as The Service) you grant The Company the right to robocall using any telephone network or communications medium at our sole discretion. Any attempt to subvert, co-opt, or bypass this provision will render use of The Service illegal, and we reserve the right to take any legal measures available to us to end your use of The Service. An electronic signature is as valid as a physical one for the purposes of enforcing this section of the End User Licensing Agreement.

    --
    #fuckbeta #iamslashdot #dicemustdie
    1. Re:Manufactured consent by twotacocombo · · Score: 2

      So provide a number that is valid, but goes nowhere. Everyone you know chips in the for the cost of a single POTS line, which is minimal, and a phone is never attached to it. Nobody has to hear it ring, there is no answering machine, and it's a legal, legit number. As far as anyone who calls it is concerned, you're just never home.

  5. Re:Hi, this is Rachel by djhertz · · Score: 2

    First it was at home, then my cell, then my work, and now on Slashdot?! Make it stop! For the love of God make it stop!

    --
    Modest doubt is called the beacon of the wise - William Shakespeare
  6. Link to WSJ and not FCC? by bmo · · Score: 3, Informative

    A paywall?

    Are you effing serious, subby?

    http://www.fcc.gov/guides/robocalls

    --
    BMO

  7. Re:change of heart? by ackthpt · · Score: 2

    But if one of a million visitors to your website posts malicious content, expect the federal dns treatment.

    I'm sorry, but due to the presence of a word in your post which is in one of the films we own the rights to, as per Digital Millenium Copyright Act (as we and our lackeys choose to interpret it) we shall be forcing this site to shut down indefinitely, further we will freeze all financial accounts, telecommunications access to your residence, issue a character assassinating bulletin to Newswire and one of our company drivers will back over your mailbox and/or leave tracks on your lawn.

    --

    A feeling of having made the same mistake before: Deja Foobar
  8. Re:Mobile phones by danlock4 · · Score: 3, Funny

    At least your car doesn't ring with a robocall telling you your phone warranty is nearly expired... you're in the store and suddenly a voice on the store's intercom system announces your license plate number and says, "your car will be towed if you do not shut off its alarm within five minutes; it's been wreaking havoc in the lot for 20 minutes already!"

    --
    To .sig or not to .sig, that is the question.
  9. just a reminder by nimbius · · Score: 2, Informative

    your friendly political campaigns efforts to use robocalls to discourage minority voters from attending polls, slander their opponents before the the big vote, or piss you off before supper sleep or sex will remain unaffected by this regulation. should you wish to file a complaint please direct messages to the round smelly bin in your home, or in petrol form to the windows of the appropriate politician accordingly.

    regards,
    commission of communications.

    --
    Good people go to bed earlier.
  10. Re:change of heart? by jamstar7 · · Score: 2, Interesting

    I do collections for a living. You'd be surprised at how many people start screaming how they're gonna sue me because they're on the Do Not Call list. News flash, kids. Collection calls are NOT covered by the national DNC list.

    --
    Understanding the scope of the problem is the first step on the path to true panic.
  11. Politicians excepted, of course by cusco · · Score: 2, Informative

    I notice that there is no sign of stopping congresscritters, or the survey-takers in their employ, from robocalling. Since that's the vast majority of robocalls that I get I doubt that this is going to make any change in my life.

    FYI, it's not enough to tell a phone caller to take you off their list. You need to say, "Put me on your Do Not Call List." They're required by law to do so, and any time they sell or rent their phone list the DNC list is required to go with it. If they tell you they're not required to have a DNC List because they work for some slimeball pretend non-profit that does political work I've found that the following technique works. Say, "If I were to cuss and swear at you then you would put our number on a list of people not to call again. Please put our number on that list." Those two simple changes changed the number of calls that an acquaintence got from 7-8 a night to 7-8 a week.

    If you're ever required to put down a phone number, for store discount cards or something, use the same number that I (and a hundred other people do). (321) 123-4567. You'll be amazed at the number of cashiers that think it's really your phone number.

    --
    "Think about how stupid the average person is. Now, realise that half of them are dumber than that." - George Carlin
    1. Re:Politicians excepted, of course by doesnothingwell · · Score: 2
      "If I were to cuss and swear at you then you would put our number on a list of people not to call again. Please put our number on that list."

      I give one warning then I talk really dirty to them, they usually threaten to charge me with making sexually abusive phone calls. They get all quite when I explain. It's not phone harassment if they called me!

      --
      They can have my command prompt when they pry it from my cold dead fingers.
  12. Re:I'm done with telephones. by cusco · · Score: 3, Informative

    VOIP is great . . . until your Internet connection goes down. Our land line has gone down once, for a couple of hours, since 1997. We've lost Internet connectivity for days at times.

    --
    "Think about how stupid the average person is. Now, realise that half of them are dumber than that." - George Carlin
  13. Re:more useless rules that they won't enforce by TheGratefulNet · · Score: 2

    the new rules still leave exceptions for 'non profits' and of course, political callers.

    those are the ones we want blocked THE MOST.

    this is a useless law. it serves no one but 'looks pretty' on someone's resume.

    --

    --
    "It is now safe to switch off your computer."
  14. Re:more useless rules that they won't enforce by Black+Parrot · · Score: 4, Funny

    The FCC didn't give a shit three years ago, when the car-warranty scammers were robo-calling every phone number, including cell phones. How many thousand complaints did they get over that one? No, the FCC didn't do jack until the robo-callers called a US senator. That got them shut down.

    Thus proving that senators aren't entirely useless.

    --
    Sheesh, evil *and* a jerk. -- Jade
  15. Canada? by Dorduan · · Score: 3, Interesting

    Assuming that this is implemented properly in US, does this cover people like me in Canada who are called by telemarketers from US?

  16. Forward it to your carrier's spam address by Peter+Simpson · · Score: 4, Informative

    For AT&T it's 7726 ("spam" on the keys). They appear to be using the information provided to go after the spammers. Plus, if you forward it, you (and they) have a record so you can apply for a refund of the SMS fees on those messages.

    1. Re:Forward it to your carrier's spam address by Dynedain · · Score: 2

      Thanks, had no idea about this. But of course the business model of receiver-pays has every incentive for AT&T to encourage spam.

      --
      I'm out of my mind right now, but feel free to leave a message.....
  17. Re:change of heart? by AngryDeuce · · Score: 4, Insightful

    Half the time the people calling to collect a debt can't even produce proof that they are legally authorized to collect it.

    First response to any collections call should always be, "I would like written proof that your organization owns this debt and are authorized to collect it." A lot of the time, you never hear from them again. I'm not gonna come right out and say they're scammer fucks, but it's funny that said proof almost never, ever, shows up...

  18. Re:Whatta shame by Majik+Sheff · · Score: 2

    Oh, I wouldn't worry about that. The miscreants calling you will care about this law almost as much as they care about all of the other laws in place. Passing more laws to stop activity that's already illegal has been tried many times before.

    --
    Women are like electronics: you don't know how damaged they are until you try to turn them on.
  19. Canada / US treaty required by EmperorOfCanada · · Score: 2

    All that will happen is Canadian/Offshore companies will call the US as US companies now call Canada to get around Canadian rules.

    It is now so bad that I don't answer long distance calls where I don't recognize the number.

    What is needed is a rapid response/fine structure. Telcos have to block the number the instant they have proof that it is making naughty calls. Not 30 days but 24hours. Also what is stopping these agencies from buying one of these scam offers and then having the FBI track where the money goes and shutting seizing the whole pile?

  20. play with them / eat up there time by Joe_Dragon · · Score: 2

    play with them / eat up there time. Next time I hear that free cruise call I may want to tell them that you have called the $2 a min with a $5 min cost per call support line and then start asking them alot of PC questions.

  21. Re:Credit Card Services by DigiShaman · · Score: 2

    At least twice a month, I always get called by 920-602-0879 on my cell stating that I've been pre-approved for debt consolidation or some such crap. When I called the number back, it says the mail box of "services" is full. Gee. Imagine that.

    I want to block these cocksuckers!

    --
    Life is not for the lazy.
  22. Re:This won't change anything by 0111+1110 · · Score: 3, Informative

    Verizon land lines already have a whitelisting system. I use it. In fact I wouldn't keep a land line at all without it. Unfortunately the whitelist only allows 10 numbers. They have a blacklist system too and both can be active. Now I only ever get calls from people I know. Occasionally I have to turn it off because I am expecting some commercial oriented call and that's when I am reminded about why I use whitelisting 100% of the time. Cell providers should have the same system. Whitelisting and blacklisting should be standard features in the modern world.

    --
    Quite an experience to live in fear, isn't it? That's what it is to be a slave.
  23. Nice try, but enforcement is key. by Sponge+Bath · · Score: 4, Informative

    I get robocalls from companies I have no business relation with on my mobile phone, which is also on the do not call list. This is currently illegal. When this happens, I dutifully fill out the forms on the FCC complaint site, with all the details. Afterward I am sent a snail mail letter acknowledging the form. Rinse and repeat, but no changes. I still get robocalls from the same number as the complaint. I'm talking 20 or 30 of complaints over six months.

    So this new "tougher" rule is supposed to do what exactly? Nobody is enforcing the existing rules, why make new rules? For good PR, I guess.

    1. Re:Nice try, but enforcement is key. by EmperorOfCanada · · Score: 2

      I second this post. I have done the exact same with the DNC in Canada. Nada. I heard about one company getting a small fine (small compared to the profit these companies raked in.)
      I might have submitted 30 valid complaints. I never even got a letter.

  24. They should just outlaw autodialers completly by jonwil · · Score: 3, Interesting

    They should just make it illegal to use any machine that dials people and plays a recorded message. Anyone wants to reach you (including non-profit organizations, charities, survey organizations, political parties etc), they can employ a bunch of people to ring numbers manually (even if what came down the phone at the other end was a pre-recorded message, if they had to dial the number manually it would be enough to discourage this practice due to the cost of hiring staff to dial)

    auto-dialers are one of those inventions the world would be better off without (like the technology Hollywood uses to turn 2D films into crappy-looking near-unwatchable 3D films)

  25. Re:This won't change anything by Nethead · · Score: 2

    Nice old-school method.

    Here's one of my favorite chips from back in the 80s that you still might find useful:

    http://www.datasheetarchive.com/datasheet-pdf/Datasheet-06/DSA00100400.html

    Let's you detect dialtones, busy & ring signals.

    This one:
    http://www.datasheetarchive.com/datasheet-pdf/Datasheet-06/DSA00100405.html

    decodes the SIT (three tone) error signals (there are eight different ones, actually.)

    http://en.wikipedia.org/wiki/Special_information_tones

    Keep hacking and tell me what you end up with.

    --
    -- I have a private email server in my basement.
  26. Re:change of heart? by wierd_w · · Score: 2

    The problem I have with many telephone debt collection agencies is that they are harrasing. There *are* federal and state laws againsr harrassing collections practices, which clearly spell out what is and is not harrassment.

    I am not going to accuse you or your employing agency of any of these following practices. I am merely pointing out that many collectors do these things as standard operating practise, banking on the fact that few debtors know their rights under the law.

    1) calling outside of business hours, or to a number other than a personal residence or private cellphone. No calling at work.
    2) calling after being informed to stop calling, and for all debt collection activity to be done by authorized us mail only. (If told to discontinue telephone negotiations, you must comply, and must do in person or by mail negotiations. This is a federal law. Failure to comply is punishable by fines on a per call basis.)
    3) falsely claiming to have a court case ready/threatening suit. (You must be able to provide the name and contact information of your prosecutorial legal counsel and the case number on demand. Failure to do so constitutes a breach of this federal statute)
    4) claiming a debt that is not verifiably owned.
    5) cashing a payment cheque, then failing to credit the balance. (I have seen this happen many times.)
    6)harrassing people other than the debtors, such as family members.
    7)repeatedly calling a number that is not for the debtor, demanding to speak to the debtor. (People give a false number frequently, especially with repeat debtors. When the person on the other end informs you that the debtor does not live there, you are not authorised to continue calling just because you think the person you spoke with is lying.)
    8) become verbally abusive or threatening.

    I am best friends with somebody who's family owns a collections agency, (who keeps paper records! Its crazy!) And have had several lengthly discussions about proper calling practices. I don't think collections is an evil or unnecessary vocation. However, there are plenty of predatory collections agencies out there.

    I don't want to name any directly. (They get bitchy about such accusations.) However, there exists a special class of debtor that purposefully creates debts to collect fines from collections agencies via the consumer protection statutes in their areas. These people could not stay in that business if the violation of the statutes were not endemic and profuse.

    It is this abusive behavior from collections agencies which gives them a bad name.

  27. There's an easier way. by MrEricSir · · Score: 2

    With AT&T you can block all texts that come from the internet.

    Many other carriers have a similar option. It doesn't cost anything.

    --
    There's no -1 for "I don't get it."
  28. Re:change of heart? by jamstar7 · · Score: 2
    You bring up several valid points. #7 is interesting, in that when the phone company tells me the phone is listed to the debtor and the debtor claims it's not, I tend to believe the phone company, if it's a hardline. If it's a cell phone, I take out the number & do some skip tracing to find their hardline number.

    #2 is supposed to come into play when they send a written notice to be contacted only by mail and/or attorney. They tell me to stop calling, I inform them of this and give them the address to mail in the request, if it's a home phone. If it's a work phone, I note it on the account 'NWC' ('No Work Calls') and take out the work phone number. The only time I'll ever call that number again is on a different debtor or if I'm verifying employment persuant to initiating legal action.

    #6 is just plain wrong if you're calling about a doctor bill, unless the debtor gives you permission to talk with them.

    However, there exists a special class of debtor that purposefully creates debts to collect fines from collections agencies via the consumer protection statutes in their areas. These people could not stay in that business if the violation of the statutes were not endemic and profuse.

    I've had problems with this myself. There were a few websites around telling people how they could 'legally' screw over a debt collector by such tactics as, predating a letter by a month or more requesting we validate the debt, following with a letter a couple days later, timed to arrive before any reply could be made, demanding we cease, desist, and purge the debt because we did not validate the debt within the 30 day period mentioned in the law. I sent him a copy of the statute stating the 30 days starts the day the letter is postmarked per Arizona law (I was working in Arizona at the time), along with a photostatic copy of the envelope plainly showing the postmark of his letter, along with a copy of the bill and the signed release, along with a cover letter explaining what everything was and demanding payment. 30 days later, we submitted the debt for legal action.

    --
    Understanding the scope of the problem is the first step on the path to true panic.