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Why Desktop Linux Hasn't Taken Off

alphadogg writes "It's free, easier to use than ever, IT staffers know it and love it, and it has fewer viruses and Trojans than Windows. So, why hasn't Linux on the desktop taken off? When it comes to desktop Linux, the cost savings turn out to be problematic, there are management issues, and compatibility remains an issue. 'We get a lot more questions about switching to Macs than switching to Linux at this point, even though Macs are more expensive,' one Gartner analyst says."

19 of 1,264 comments (clear)

  1. Way too confusing by crazyjj · · Score: 5, Insightful

    How I am even supposed to begin to recommend Linux for the average user when there are 100 different distros, each with its own quirks and issues? Hell, even I don't have any clue where to begin on which one to recommend. And I sure wouldn't know how to support each one if they had problems.

    At least with Windows, I can say "Use Home Premium at home, Professional at work." Even simpler with Macs. With Linux, I guess I would recommend Ubuntu, but a lot of Linux fans are even starting to bitch about that.

    If you want simple users, make it simple to use. Linux is way too fractured right now for the average user. Get a consensus down to a single home distro, a single business distro, and a few specialized distros and then start from there.

    It would probably also help if you could get Linux users to stop fighting amongst themselves over every little goddamn thing. Outsiders are really turned off by what looks like a bunch of squabbling geeks fighting over their favorite Star Trek series (which we all know is DS9, anyway). Average consumers *do not* like stepping into the middle of a fight which they don't even understand. That's one of the reasons they like Windows and OS X (all the fighting over those is kept behind the scenes, for the most part).

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    1. Re:Way too confusing by Anonymous Coward · · Score: 5, Insightful

      availability of (commercial) software

      this x100 is half the battle; the other half is management of desktops (basically admins having to relearn, which will face resistance).

    2. Re:Way too confusing by sconeu · · Score: 5, Insightful

      The cost of OS licenses is ridiculously small compared to everything else

      Yes and no. The cost of OS licenses is ridiculously small. The cost of OS and app license *COMPLIANCE*, on the other hand, can be huge *cough*BSA*cough*.

      --
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    3. Re:Way too confusing by Barbara,+not+Barbie · · Score: 5, Insightful

      And then there's the problem of distros breaking on upgrades, and the prevalent WORKS_FOR_ME && WONT_FIX responses towards bugs, the really lousy bug-reporting scheme (I tried it with KDE, my cpu went to 100% and never even loaded the desktop, requiring a reinstall from scratch).

      Then there's the lack of social skills among the "self-anointed." Plus their childish insistence on labeling it GNU/linux (do you call it a Firestone/Mustang)? Or M$. Yes, we see what you did there, and no, after the 5,000th time, it's just stupid.

      Pointing out the problems invariably gets you labeled as a shill, an astroturfer, or worse.

      Pointing out the problems with the GPL - or worse, pointing out that the GPL doesn't even respect the 4 freedoms listed on the home page of the FSF - brings out people who blindly repeat what "everyone who really is a true believer knows."

      It's not a religion or a cult, but you could have fooled me.

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    4. Re:Way too confusing by dgatwood · · Score: 5, Insightful

      Dude.... DS9 was way too bogged down in politics. TNG FTW.

      Besides, it's not just fragmentation. The fact of the matter is that Linux isn't designed with any sort of binary compatibility in mind, and consumers don't have the patience for trying to learn why compiling the latest Foo application produced some obscure error about C++ symbol availability... or worse.

      This problem came to a head for me when I had to port an app to a newer version of a library to avoid breaking everything else on the system; the library in question was, IIRC, a popular sound library—the sort of library whose existing API should never just suddenly go away and get replaced with a different API. For me, it took all of about fifteen or twenty minutes; for a non-programmer, it would take all of about fifteen or twenty years, all because they couldn't be bothered to include a three-line compatibility shim as part of their new API. And that right there is why Linux will never make it on the desktop as long as the hacker mentality prevails.

      What most consumers want is to know that for the next several years, they'll be able to get new apps without having to upgrade their OS, and that those apps will be simple, drag-and-drop binary blobs that "just work". Anything less than that, and Linux won't go anywhere.

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    5. Re:Way too confusing by nyctopterus · · Score: 5, Insightful

      I think you have a point, but I think the biggest problem is that most people just don't see the advantages. Their question will be 'what will Linux let me do that I can't do on Windows/Mac?'--and there isn't a clear answer to that. There will be things they can't do to do: run many popular games and applications, but the benefits are nebulous.

      Answer that question satisfactorily, and I think you'd see some people switch.

    6. Re:Way too confusing by dynamo52 · · Score: 5, Insightful

      It would probably also help if you could get Linux users to stop fighting amongst themselves over every little goddamn thing. Outsiders are really turned off by what looks like a bunch of squabbling geeks fighting over their favorite Star Trek series (which we all know is DS9, anyway). Average consumers *do not* like stepping into the middle of a fight which they don't even understand. That's one of the reasons they like Windows and OS X (all the fighting over those is kept behind the scenes, for the most part).

      Not only that but another big turn off is that documentation often tends to be non-existent, incomplete, confusing, or simply wrong then, to make matters worse, when inexperienced users venture into the forums looking for guidance, the replies are usually along the lines of RTFM emphasized with varying degrees of condescension. Very rarely will you find a simple, clear set of instructions on how to perform a specific procedure. New users need hand holding but the Linux community will more often than not just throw them to the wolves.

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    7. Re:Way too confusing by Anonymous Coward · · Score: 5, Insightful

      This is not a fair comparison at all. The average user does not install Windows
      or OS X, it comes pre-installed.

      Heck, installing Linux from scratch on random hardware can be far easier than
      doing the same with either Windows or OS X. Many drivers work right off an install
      disk.

      Comparing apples to apples, stick to assuming users buy their computers with
      Linux pre-installed.

    8. Re:Way too confusing by SomeKDEUser · · Score: 5, Insightful

      Bad distro? change distro! Are there too many? No: practically, you have ubuntu, fedora and opensuse. And lots of vocal advocates for tiny distros they and their three friends use. You mostly hear about them, but they don't amount to much (in fact, according to the WP logs, only ubuntu amounts to much).

      Seriously, the GNU/Linux thing died years ago -- you can still tell the old farts by the fact they seem to care, but no one else does.

      Pointing out problems is fine, and believe it or not, even appreciated. However, ranting that "your CPU went to 100% and never even loaded the desktop, requiring a reinstall from scratch" will not make people taking you seriously. Because to know your CPU went to 100%, without the desktop, you clearly know how to change the virtual console and launch top, and yet you were too ignorant to not do something as useless as "reinstalling from scratch".

      So you either are lying outright or are taking rather large short-cuts in your retelling of the problem. Neither of which will get your bugs fixed.

      As for the GPL and the four freedoms, WTF are you talking about ??!

    9. Re:Way too confusing by Anonymous Coward · · Score: 5, Insightful

      "Perhaps this is because what you believe to be "issues" are not believed to be by the people doing the work?"

      This disconnect is why Linux, in its current state, will never achieve any foothold on desktop shares.

    10. Re:Way too confusing by Anonymous Coward · · Score: 5, Insightful

      In my work environment, it comes down to two words - Microsoft Office. Period. We are a Fortune 100, a mix of Windows PCs and Mac laptops. Centralized management is nice, but the critical thing everyone needs is Microsoft Office. Pay no attention to the fact that MS Office on the Mac is not the same as MS Office on Windows. If Microsoft forked LibreOffice and called it MS Office for Linux, Linux on the desktop would suddenly become a reality.

    11. Re:Way too confusing by zeugma-amp · · Score: 5, Insightful

      I don't know much about OSX, but I know a clean install of Windows 7 takes a bit longer than a clean install of Ubuntu, mostly because of the extra rebooting.

      I'd say it takes a heck of a lot longer, if you factor in all the stuff you get with Linux that you don't get with MS-Windows. How long is it going to take you to install all that extra software that you get for free with Ubuntu, or just about any other Linux distribution? Did your version of MS-Windows even come with an http, ssh, and (anonymous) ftp server? Some people might not want these, but I do, and it just comes with Linux. How about word processor(s), spreadsheet program(s), html editors, multiple email clients, a password management program, multiple browsers, image editors, batch image processors, multiple compilers, and an actual shell that allows you to do real work in if you're so inclined? All this stuff and much more is installable all at once with Fedora, Ubuntu, Mint, or whatever it is that you like to use, yet for the most part, they are separate installs in the MS-Windows environment, which in addition to being a serious pain in the ass, is very time consuming.

      If your time is worth nothing, run MS-windows, and deal with all the separate programs, whose updates are all also tracked, downloaded and managed separately as well. Not to mention the time you'll waste dealing with various kinds of malware detection software.

      --
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  2. Advertising and Marketing by gatkinso · · Score: 5, Insightful

    Very powerful, virtually nonexistant for Linux on the desktop.

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  3. Samzenpus, Official /. Troll by Microlith · · Score: 5, Insightful

    Why do we keep getting these posts that are deliberately chosen to incite flamewars between pro- and anti-Linux people?

    Do we need to have more unhelpful arguments like the one yesterday when Samzenpus posted a dupe of a response to a dupe from back at the start of the year?

  4. Lack of advertising more then anything else by Criton · · Score: 5, Insightful

    Most people do not know there is an alternative to windows or that it's as good as windows. Other issues confusion and people trying to fix things that are not broken such as completely redoing gnome in gnome 3 or brain dead things like Unity in Ubuntu which cause Mint to over take it as the most downloaded distro. Android is a good example of what can happen when people are exposed to an alternative OS. It's now the number 1 smart phone OS and Windows phone is more or less a flop.

  5. Followup about sound. by 0100010001010011 · · Score: 5, Insightful

    It's the year 2012, fix sound.

    Sound doesn't work out of the box. They have the abomination (IMHO) that is PulseAudio so I do an apt-get purge. Suddenly sound works.

    So I go and try to play 2 things at once. [Unless you have ALSA setup a specific way with mixers it won't do it because only one PID gets to talk to hardware at once.] Wow it works. Maybe they started shipping a working ALSA config. I go check /etc/asound.conf. Everything is still set to pulse.

    So I check task manager. Sure enough the pulse server is still cranking away. But by purging all the files it somehow magically started to work. So I re-install it.

    I repeat the test. Somehow mplayer decides it wants to grab ALSA instead of pulse but ALSA then grabs the hardware, so pulse dies and can't communicate to ALSA (which is actually doing the hardware interfacing if I read my workflow correctly). So now I have no sound, again.

    So I try it straight from mplayer specifying the hardware device and it works. Except only in mplayer. So now I'm going to spend another few hours dicking with either the dmix plugin or deciding to give Pulse a 5th chance.

    Fork something or start something from scratch. Something like MATE/GNOME2. And make it 'just work'.

  6. The average-power user. by jellomizer · · Score: 5, Insightful

    Linux works great for Grandma,
    Linux works great for IT folks.

    Linux sucks in the middle. That is why Linux is Strong in the Server area and in the Mobile Phone area. However lacking in the desktop area.

    The key features for the Middle, that isn't really all that easy in Linux.
    Adding new hardware. Some stuff just works, other stuff is a real big pain. Mac and Windows (due to its popularity mostly) has the hardware vendors supply them with drivers, or when you get the hardware you have an easy to use install for the drivers. Linux you may be able to find the drivers, but you have many versions and you need to do a lot of research to see which one is going to do what you need it to do.

    For example my Wifes Dell Inspiron 9 mini (Netbook) with Ubuntu display 800x600 while the screen native resolution is 1024x600... I cannot use the normal GUI to fix that. The instruction on how to do so, are cryptic and sometimes don't work. while the 800x600 stretched bugs the heck out of me. My Wife doesn't care, so I wont do much to fix it. That is after I spent time to get sound working on it, after an upgrade.

    I am sorry but compared to Windows and OS X, Linux is a Free Desktop OS and it shows. Put it in a server great, put it in a phone just as good. The desktop is the troubled area.

    Part of the issue I think, is they are spending too much time copying what Microsoft does or what Apple does, and the Open Source democratic structure doesn't have a few good people to say it sucks or it is good.

    --
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  7. Psycology by phorm · · Score: 5, Insightful

    I know somewhere that had similar issues.

    So one guy got smart. He started mentioning how old our version of office was etc. The techies followed with the same mutterings.
    After that circulated around, it was announced that we were going to bring in a newer version of Office (nobody said MS Office). By making it sound like an update/upgrade, rather than a newer version, acceptance was greater and everyone actually seemed to like it.

  8. Re:GPL is poison to business by westyvw · · Score: 5, Insightful

    Sucks you are anonymous, you could learn something here.

    This is the mindset that needs to die. You dont get it. Most businesses arent in the business of making software. The GPL makes complete sense, you want to enhance a software package, and contribute back to the community, of which you know will also contribute back making everyone have better software so you can get on with YOUR BUSINESS. Think of it as a global software pool that just gets better.

    Dont think that can work? Here is a case study for you from real life: Business needs to get its information out to a website, the content is important, Apache, Postgres are simply tools. They pay 50,000 a year for support to a vendor. The vendor provides patches and fixes. At the end of the year, if they have support hours left over, they add "nice to haves", which enhances Apache and Postgres for everyone. There are businesses doing this today, right now, and they are more productive and have better support. Why? Because there is no lock in, they could choose a different support team next year if they weren't satisfied, and the enhancements and bugfixes are coming from everywhere on the planet.

    In my work, the number of features of an application I use regularly has increased exponentially, because different business interests are paying to enhance the suite, something we couldn't afford individually.