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What Would a Post-Email World Look Like?

jfruh writes "Pundits have been gleefully predicting the death of email for years, but nobody has really been able to explain what will replace email, especially for the medium's archiving capabilities that businesses and governments have come to rely on. It's possible that email won't vanish, but rather become invisible, one component of an integrated communication stream that will be transparent to users but still present — and useful — under the hood. It may turn out that Google's Wave, which was built on this idea, was just a bit ahead of its time."

41 of 314 comments (clear)

  1. If my work inbox is any indication... by Anonymous Coward · · Score: 5, Funny

    It isn't going away soon.

    1. Re:If my work inbox is any indication... by Jerry+Atrick · · Score: 5, Interesting

      My email has been 'a conversation' since the I first used it in the early 90's. Maybe with some of the more crippled web based services people are now suffering with it's not so obvious. Stuff like Gmail feels like a step back from the threaded clients I've used for all that time, too much missing or poorly implemented.

      When people ask whether email is going away I'm completely dumbfounded. It ain't broke and IMHO works better than the alternatives where absolute, instant response isn't needed. Mostly it's not noticeably slower anyway. When I desperately need a little more speed IM does a good imitation of a very poorly featured email exchange.

    2. Re:If my work inbox is any indication... by JaredOfEuropa · · Score: 4, Interesting

      I think you are right, though the key differentiator is not chatty vs. discrete messages. Chat done right can solve a number of problems that email has:

      - Email sucks as an archive. It's fine to store personal emails just for yourself, but when you dig deep and assess how much critical corporate knowledge is locked away in this multitude of personal archives of all employees, you'll be in for a shock. A Twitter-like chat system for corporations (like Yammer) will retain that knowledge for the right group, including its future members. I find that only a small part of my conversation is actually really private between me and someone else. Most of it will be relevant for my team, for another team, for a special interest group within the company, or for the company as a whole. In a corporate Twitter, asking for knowledge is automatically the same as sharing it, as soon as an answer is given. In email, any answer is lost for everyone but yourself.

      - Email is fine for communicating 1 to 1 or 1 to many, but it is a poor vehicle for many-to-many conversations. Chat systems (again citing Yammer as an example... by the way I have nothing to do with Yammer except that my current client uses it) can solve this by having private, ad-hoc chat groups in which participants can be invited or drop out as needed. New joiners will see a clear, linear history of what has already been discussed, instead of a steaming pile of replies-to-replies-to-replies in multiple sub-threads, all intertwined in a single email exchange.

      In our team, we've tried sticking to the rule that forbids the use of email for anything that will still be relevant one week from the day of sending. The idea is that any such messages belong to the corporate memory, which means email is out as a vehicle for storing it. Instead, people use Yammer or email links to documents stored in a central repository. It worked out quite well, both improving recall from our corporate memory, keeping everyone on the same page and aware of each others' work, and improving the quality of discussions by electronic means.
      But we too found that it is extremely hard to break the email habit. One thing that email still has going for it in the corporation is that everyone has it, and everyone is expected to read it several times a day. You might get told of for missing an important email, but being told off for missing an important discussion on some social media thingy? We're not quite there yet.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    3. Re:If my work inbox is any indication... by Anonymous Coward · · Score: 4, Informative

      In most organizations, the whole email reply chain exists so that workerbees can summon the higher authorities. "I'm gunna cc: my boss!" "Now you've done it, I'm cc:ing my boss' boss!". The bosses can then digest the conversation and come to a decision at their leisure. I have no idea how that would work with a chat/IM system.

      We've had good luck using Basecamp; it is essentially email except with a web interface to locate previous conversations, documents, etc.

    4. Re:If my work inbox is any indication... by Sancho · · Score: 3, Insightful

      See, I think that email is broken, and that we've been patching it for over a decade to try to maintain usability. All the spam, all the broken clients, all the broken servers, all the phishing...it was built when there was a great deal of trust between providers, and when that trust was broken, email was broken.

    5. Re:If my work inbox is any indication... by Anonymous Coward · · Score: 3, Insightful

      Yes, that will work well... until Yammer, etc, falls out of use and all of a sudden your "corporate memory" is locked behind an inaccessible gateway or simply lost forever due to obsolescence. I'd rather setup my own corporate NNTP server if I was concerned about long-term storage and retrieval. If I was concerned about ease of use, a slick interface, and a heavy dose of cachet, I might choose... Yammer.

      And you're confusing the e-mail GUI with "e-mail". You're forgetting the large stack of protocols and software beneath it all, a stack that has proved remarkably resilient--yet sufficient--despite being quite obviously clunky for all the tasks put to it. If Yammer is to stick around it's will inevitably be forced by corporations to export its log of data as e-mail archives.

    6. Re:If my work inbox is any indication... by hobarrera · · Score: 3, Informative

      With more and more servers and clients every day, broken ones tend to die faster. Except huge corporate sponsored ones (yes, I'm looking at you, Outlook!).
      In any case, if something DID replace email someday, you'd still have broken implementations, and many of the same issues. Maybe phishing may fade, though phising is really a user/educational problem, unrelated to the protocol.

    7. Re:If my work inbox is any indication... by jedidiah · · Score: 3, Insightful

      While that can all be terribly annoying, you aren't going to get rid of any of those problems simply by trying to run away from email. Those problems will simply follow you to the "next thing".

      "Legacy" communications channels are already plagued by similar problems.

      --
      A Pirate and a Puritan look the same on a balance sheet.
    8. Re:If my work inbox is any indication... by Gerald · · Score: 4, Funny

      We're talking about real email that's connected to the outside world here, not your Compuserve account.

    9. Re:If my work inbox is any indication... by rtb61 · · Score: 4, Insightful

      You are confusing email, the protocol, with email the communications medium. The protocol needs tightening to improve reliability and security but that has very little to do with the communications medium. Email is quite simply the electronic version of snail mail, a more formal means of communication where the sender and the recipient can keep a clear record of communications. In fact over time emails are becoming much more formal, and far more resembling old world letters than original rather informal email.

      Email will continue and thrive as people will continue to require formal track able communications. It is likely that the protocol will tighten up over time.

      --
      Chaos - everything, everywhere, everywhen
    10. Re:If my work inbox is any indication... by ZombieBraintrust · · Score: 4, Insightful

      Chances are your email doesn't need to be connected to the outside world. My favorite email account is my work one. It contains no spam. Just emails from my coworkers. It is a closed world of usefulness. Of course some people have to interface with customers or vendors. Maybe don't use email for that.

  2. That's funny by doston · · Score: 4, Insightful

    I've been emailing back and forth with multiple businesses today. It's not even time to talk about the death of snail mail yet, so why would it be time to talk about the death of SMTP? I say Bah!

    1. Re:That's funny by MightyMartian · · Score: 4, Insightful

      If you're trying to market yet another social networking chat box, you need to convince people email is on the way out.

      --
      The world's burning. Moped Jesus spotted on I50. Details at 11.
    2. Re:That's funny by htnmmo · · Score: 3, Funny

      Very true.

      If it wasn't for email I wouldn't even know about all these new social networks that are constantly springing up.

    3. Re:That's funny by Anonymous Coward · · Score: 4, Interesting

      My thoughts, exactly. There might be a different PROTOCOL, but there will ALWAYS be email. I contact my friends via email (because not everything is appropriate for IM or TXT), every website requires it for validation and registration. And, most importantly, I go through hundreds (500-ish) of emails a day at work just for our engineering/dev aliases and dealing directly with our clients. Quite simply, without email, I wouldn't remain in contact with all the people I have where they're good friends, but not people I talk to every week or even every month. And what we do for a living would absolutely not work.

    4. Re:That's funny by AngryDeuce · · Score: 4, Interesting

      It's funny how the fax machine just refuses to die to dignity. My sister-in-law works as a liason between group insurers and a major hospital in Wisconsin, and she faxes shit daily. Comes in handy whenever we need to fax something in our personal lives, which is about once every 3 years.

      I was under the impression that medical records were going electronic, but she tells me she still generates at least a ream of paper a week, and she works alongside hundreds of people. I can't even imagine what they were using before...

    5. Re:That's funny by witherstaff · · Score: 4, Insightful

      You jest but can you even sign up for a social network WITHOUT some email verification?

  3. Well by Spad · · Score: 5, Funny

    Presumably it will join the keyboard and mouse, which have apparently been just about to become obsolete for most of the last 15 years.

    Not that it will matter, of course, because the Internet is mere weeks away from becoming catastrophically overloaded & falling apart and it has been for years.

    1. Re:Well by QuantumLeaper · · Score: 3, Insightful

      Don't forget the 'Paperless Office', they have predicting ever since the invention of the computer. Last I look, most offices produce more paper not than they did 10 years ago.

    2. Re:Well by garcia · · Score: 3, Informative

      My buddy works in a factory that makes furniture. Guess what? They prefer iPads to the old notepads. It has reduced duplication of effort and sped up the entire workflow process by automating it. No need to wait until your floor check run (two or more hours) is over before heading back into the offices to get the data entered. It's all done from the floor.

      Keep on trying to live out the old style. If it's not broke, fix it anyway because there's a much better way.

      YMMV.

  4. What's email? by jaymz666 · · Score: 5, Insightful

    Is it defined as messages sent via SMTP? Or just electronic messages?
    There was email before SMTP, there will be email after SMTP. Messages between two users on a BBS was email, messages between a couple of users on facebook is email. So, no, it won't go away.

    1. Re:What's email? by scrib · · Score: 5, Insightful

      By that logic, email existed before the telephone. They just called it a "telegram."

      --
      Help! Help! I'm being repressed!
    2. Re:What's email? by muon-catalyzed · · Score: 4, Insightful

      > messages between a couple of users on facebook is email

      Facebook, Google Wave, AOL, ICQ, Yahoo messenger.. services like these come and go, the SMTP email stays. More importantly email is an established open standard and it is part of the very blueprint of the Internet, the RFCs. And unlike Facebook or Google services, email is not controlled by some messages monetizing 3rd parties.

  5. Re:As long as... by kwalker · · Score: 4, Insightful

    Before you can kill something useful, there must be a replacement. What do you suggest as a replacement?

    --
    ... And so it comes to this.
  6. What would a post-pundit world look like? by PeanutButterBreath · · Score: 5, Insightful

    A guy can dream. . .

  7. Natural progressions by girlintraining · · Score: 4, Interesting

    E-mail will replace regular mail. It's been a slow process, but the Post Office (in the US and Britain; I can't speak for other countries) is starting to cut back; The majority of what is being sent out are physical goods and junk mail (advertising). Many people here have switched to online bill pay, and most banks offer automatic payment if the company (rarely) doesn't do bill to credit card.

    Party lines gave way to single user land lines, and single user landlines gave way to cell phones. Cell phones are now giving way to text-based near realtime communication like text messages. And cell phones will eventually transition to packet-switched radio communications using VoIP and QoS.

    The only thing slowing down these technologies are companies that don't want to lose the massive profits they're getting from already deployed infrastructure; They employ a wide variety of legal and financial methods to ensure that competing/replacing technology as slowly as possible.

    --
    #fuckbeta #iamslashdot #dicemustdie
    1. Re:Natural progressions by maxwell+demon · · Score: 3, Insightful

      E-mail will replace regular mail.

      As long as you cannot deliver physical goods over the net, regular mail will exist, even if it is reduced mostly to parcels.

      --
      The Tao of math: The numbers you can count are not the real numbers.
  8. Not wave by frisket · · Score: 3, Insightful

    It may turn out that Google's Wave, which was built on this idea, was just a bit ahead of its time.

    Nonsense. Wave was just a threaded BB, much inferior to a News client, but graphical, so therefore cooler.

  9. i have an idea! by Anonymous Coward · · Score: 5, Insightful

    Let's take a proven, non-centralized, robust, simple, optionally private, easily implemented, open standard that anyone implement from the RFCs, and anyone can run on their very own computer, and replace it with something centrally controlled, ideally by the UN, US, EU, or Coast Guard, proprietary, make it that people cannot reasonably run their own servers, or implement it from scratch. Bonus points if it can be another vector to deliver advertizements to eyeballs, and tightly controlled so those ads cannot be blocked by end users.

    That should fit pretty well with the direction the internet has been going.

    1. Re:i have an idea! by DigiShaman · · Score: 4, Informative

      Step 1: Setup an e-mail server.
      Step 2. Create PTR (reverse DNS record).
      Step 3. Create an SPF record (TXT DNS record)
      Step 4 (optional): Use a hosted e-mail security service to filter the SPAM for you.
      Step 5 (optional): White list SMTP traffic only coming from your hosted e-mail service provider. Block all outbound SMTP traffic from inside your local IP subnet.

      Results: Virtually little to no spam and no chance of being blacklisted on an RBL list from an infected machine inside your network.

      Yes. I do this for a living as a network consultant.

      --
      Life is not for the lazy.
  10. What's email? by RJFerret · · Score: 4, Interesting

    I don't email directly anymore, I post on G+, recipients receive it in whatever means they favor, email, text notice, online, G+ account, whatever. If they don't have a google account, it goes to their email.

    So yeah, email has become transparent to me. I receive next to no correspondence through it.

    That is the beauty of improved technology, making my life easier. It's been so horrible since we've moved away from landline phones and two standard methods of contact became mail/phone/fax/mobile/voicemail/SMS/email/web contact form/Twitter and who knows through which of those you'd get a response.

    I'm glad to return to the one stop shop.

  11. Re:Video mail will replace email. by ubrgeek · · Score: 5, Funny

    And it will be replaced by flying cars and personal jetpacks.

    --
    Bark less. Wag more.
  12. Re:Video mail will replace email. by MightyMartian · · Score: 3, Funny

    And aluminum pants. Never forget the aluminum pants.

    --
    The world's burning. Moped Jesus spotted on I50. Details at 11.
  13. I'm still waiting for FAXes to die by unimacs · · Score: 4, Interesting

    I think the older generation like myself still prefer email to texting. Personally, I like email because an immediate response is not expected. I'm much funnier when I have time to think about it. ;-)

    I'm also less likely to say something I'll regret later and there is a record. In my opinion there will always be room for that type of communication.

    Younger people seem to prefer texting or Skype because communication is more real-time and it's easier to include more people. It also allows them to be braver than they would be over the phone. This is not always good.

  14. Re:As long as... by qwerty+shrdlu · · Score: 5, Funny

    Kevin Costner could deliver your messages by hand.

    And seriously, things might have to go that wrong before email goes away.

  15. No by Eponymous+Hero · · Score: 3, Insightful

    any article whose headline is a question can be answered "no."

    --
    insensitive clod overlords obligatory xkcd car analogy russian reversals whoosh pedant fanbois ftfy in 3...2...1..PROFIT
  16. Low usage by 18-24 year olds due to unemployment? by Animats · · Score: 3, Insightful

    Low usage by 18-24 year olds may be due to heavy unemployment in that group. Social networking is fine for getting people together to go out, but if you have to organize anything complex, you need a more persistent medium. Try organizing something more complex than meeting at a bar over SMS. Even trying to organize something over Facebook is tough. It's fine for casual chat, but the "everything scrolls off" approach is no good when there are actual tasks to do and track.

    For big, complex, highly structured projects, there are decent collaboration tools. Open source projects have had forums systems coupled to bug trackers coupled to source code management for years. There are comparable systems for specific problems, like Autodesk Vault for mechanical engineers and Alienbrain for game developers. Tools for medium-sized loose collaboration have been built, but haven't developed big followings. (Google Wave was supposed to be usable for that.) Those still tend to be run via e-mail.

    There's also the problem that single-source "cloud" services tend to go away after a few years. If you were using Google Wave for anything important, you were screwed. This sounds like a case for an open source project, but open source will never get "user friendly" right.

  17. pop quiz! by sdnoob · · Score: 4, Insightful

    what do facebook, myspace, twitter, google plus, blogspot, linkedin, flickr, skype, itunes, msn (and other) instant messengers, youtube, and just about every other web service (free and subscription-based) have in common?

    ____

    you need a bloody email address to signup for an account.

    email ain't going anywhere.

  18. It won't go away. by ZorinLynx · · Score: 3, Insightful

    E-mail will not go away as long as the Internet maintains its structure where no single entity controls it.

    Think about it: What do you need in order to sign up for a Facebook, Twitter, Steam, or pretty much any online account? An e-mail address.

    Right now the only truly guaranteed way two random people online can contact each other is e-mail. Not everyone has a Facebook account. Not everyone is on Twitter, or on AIM. But everyone online has an e-mail address, even if they don't use it very much, because you NEED one to sign up for these services! :)

  19. Paperless Office by ZombieBraintrust · · Score: 4, Informative

    Paperless Offices work great. I have worked in one for 6 years. I print one document out a year that I then sign and fax to my consulting firms HR department. The client is an insurance company. The really experienced people bring out photos of what the place looked like before they stated going paperless some 15 to 20 years ago. Desks after desk covered in folders filled with paper. They would show us conference rooms that used to be storage for filing cabinets. The place was dirty with paper. Paperless for an insurance company means the following. When you buy insurance from an agent the agent types your info into a computer. When you get in a accident the claim handler pulls up that information and adds more information to the database. At no point is any paper produced internally. Paper leaves the company in the form of bills, policy documents, and ads. Paper comes in the system via mail from police departments, vendors, and policy holders. This paper is given to a data entry person and inputted into the database. It may get scanned. If the company is not legally required to hang on to it the paper is trashed. This is what paperless office means.

  20. The link at the end of the article... by Tony+Isaac · · Score: 4, Funny

    ...invites you to "Email article."