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Google Scrambles To Restore Google Talk From Outage

alphadogg writes "Google Talk, a desktop and mobile text and voice chat service used by many Google Gmail customers, suffered a widespread outage Thursday morning that the company said was affecting 'a majority of users.' The outage, first reported by Google a little before 7am eastern time, was being restored about 4 hours later, according to Google. Meanwhile, users of the downed cloud service took to Twitter and other avenues to voice their displeasure." Update: 07/26 16:24 GMT by T : wiedzmin writes "It looks like Twitter is experiencing an outage. leaving users unable to access the site on Thursday morning. I wonder if it's related to the Google Talk outage at all, but one thing is for sure — this has stopped a slew of complaints about Google Talk on Twitter. If Twitter is down, where do you tweet about that?"

32 of 85 comments (clear)

  1. Meanwhile by benjymous · · Score: 5, Informative

    Twitter seems to have gone down too

    http://status.twitter.com/

    Mass internet implosion?

    --
    Help me! I'm turning into a grapefruit!
    1. Re:Meanwhile by davidbrit2 · · Score: 3

      The machine stops.

    2. Re:Meanwhile by aix+tom · · Score: 2

      It all runs in "The Cloud".

      So maybe someone tripped over the cable?

    3. Re:Meanwhile by Z00L00K · · Score: 2

      Just fall back to IRC when Twitter dies.

      --
      If builders built buildings the way programmers wrote programs, then the first woodpecker would destroy civilization.
  2. Good to know... by AngryDeuce · · Score: 3, Insightful

    And to think I only spent 20 minutes this morning wondering what the fuck I managed to break this time...

    Working fine for me again, btw. Whatever they broke seems fixed unless they're rolling it out in stages...

    1. Re:Good to know... by Roberticus · · Score: 2

      Same here. I wish I knew of a faster way to get from "The Internet is down!" to "Google Talk and Twitter were out at the same time." But I've become so reliant on the Internet for info that it's a chicken-and-egg problem to try and troubleshoot outages.

    2. Re:Good to know... by Sulphur · · Score: 5, Funny

      And to think I only spent 20 minutes this morning wondering what the fuck I managed to break this time...

      Working fine for me again, btw. Whatever they broke seems fixed unless they're rolling it out in stages...

      It is being phased in 140 bytes at a time.

    3. Re:Good to know... by Anonymous Coward · · Score: 2, Insightful

      Really? I would think the typical comeback would be that has proved were at an all-time high (over $4) in early 2008, at the tail end of the Bush administration, and only dropped to $2.70 at the 2009 inauguration because of the big economic collapse we had. But I guess anyone still voting Republican must have a pretty short memory!

  3. It happens...have a backup by Overzeetop · · Score: 3, Funny

    Patience...and a cell phone. I think we'll all live though it.

    --
    Is it just my observation, or are there way too many stupid people in the world?
    1. Re:It happens...have a backup by ilsaloving · · Score: 3, Insightful

      What if your cell phone has a data-only plan and you rely on VOIP for your calls? :3

    2. Re:It happens...have a backup by CanHasDIY · · Score: 4, Insightful

      What if your cell phone has a data-only plan and you rely on VOIP for your calls? :3

      Then you lose a few nerd points for not having a backup system ready and waiting.

      --
      An enigma, wrapped in a riddle, shrouded in bacon and cheese
  4. News just in "Angry twitterers" flood G+ with..... by djsmiley · · Score: 4, Insightful

    And now they are flooding G+ complaining about Twitter.

    People, free services owe you nothing.

    --
    - http://www.milkme.co.uk
  5. Re:News just in "Angry twitterers" flood G+ with.. by flagg9483 · · Score: 2

    If you're a business paying for the Google suite then they certainty do.

  6. Re:News just in "Angry twitterers" flood G+ with.. by Anonymous Coward · · Score: 2, Insightful

    Nothing is free, if I was an advertiser who paid good money for mined twitter data or injected (sponsored) content I'd be pissed right now, let alone the users.

  7. You know you're old when... by gishzida · · Score: 5, Insightful

    USENET was social networking

    I have a hard time understanding why people would whine about an outage from a free service. As for "paying customers" -- what were you thinking? You're getting exactly what you paid for a cheap service level. This isn't Old Ma Bell. There is no non-carrier VoIP service has the service level of Ma Bell's wired network. .
    Remember that "fast and cheap" is also = "prone to outage"

    1. Re:You know you're old when... by Hatta · · Score: 2

      It's worth pointing out that USENET never goes down. Your USENET server might go down, but you can use another one.

      --
      Give me Classic Slashdot or give me death!
  8. Use a proper XMPP service by ickleberry · · Score: 2

    Or run your own prosody server, not the slightest bit hard to set up or maintain. To hell with this Google cloud based nonsense

    1. Re:Use a proper XMPP service by thesandbender · · Score: 2

      Your servers have never gone down? Amazing, how much to get you to admin my systems?

  9. really? What are you expecting? by JustNiz · · Score: 2

    Its a great service and costs precisely $0. I'm VERY happy with it.

    No service I know of, including all the ones I've payed A LOT for, has a perfect record of 0 outages ever.

  10. Re:It's just Grand Central by Anonymous+Psychopath · · Score: 2

    "Google Voice" is just a rebranded Grand Central. Google hasn't done much with it since they bought it. Users have been screaming about the same bugs on the forums for years. The SMS side of Google Voice has been especially flaky. Google Voice gets their phone numbers from some low-end third party telco in Northern California that doesn't seem to be properly plugged in to the system that tells other telcos about the numbers and their properties (cell/landline, etc.).

    Google Voice doesn't have an API. There's hack code to talk to Google Voice from programs. It doesn't work too well, because the interface to Voice is (perhaps by intent) API-hostile. If you're using Google Voice for anything serious, get a pay service like Twilio. You pay a few cents per message, but it actually works and there's customer support.

    I believe you're mistaking Google Talk for Google Voice.

    --

    Eagles may soar, but weasels don't get sucked into jet engines.

  11. Meanwhile by vsigma · · Score: 5, Funny

    productivity shot wayyyy up!

  12. "Cloud Service" by Anonymous Coward · · Score: 5, Interesting

    users of the downed cloud service

    cloud service

    Okaaaaaaaaaaaaaaaaaaaaaaaaayyyyyyyyyy, Slashdot (and I'm looking at you, alphadogg). Since when did chat services become "Cloud Services"?

    Is IRC a "CLOUD Service"? Is AOL Instant Messenger a "Cloud Service"? Are MSN Messenger and Yahoo Messenger "Cloud Services"?

    XMPP is a "Cloud" protocol? Yes? Yes?

  13. Re:News just in "Angry twitterers" flood G+ with.. by 0racle · · Score: 2

    That doesn't mean you can't complain. It means there is no one at the companies that you have issue with to complain to directly.

    --
    "I use a Mac because I'm just better than you are."
  14. It's coming! by clinko · · Score: 5, Funny

    "Dad, you were yelling numbers in your sleep again!"

    "Son, let me tell you of the Rant snowball of 2012. It started with google talk. The complaining spilled over to twitter. After twitter went down, we all knew it was coming. Facebook, blogs, it kept going downhill. People logged into services they forgot existed to complain, MSN, YAHOO messenger! It was madness.

    I only survived by ranting to a spam bot on ICQ, a time before names, '458253 can you hear me! 458253 It's all down! 458253 I highly doubt you're a Nigerian prince!!!!'"

  15. Re:News just in "Angry twitterers" flood G+ with.. by yurtinus · · Score: 3, Funny

    At least they're using G+ for *something*, right?

    --
    +1 Disagree
  16. Re:Er... isn't twitter down? by thePowerOfGrayskull · · Score: 5, Insightful

    What else would they say? "our engineers are sitting on their collective asses and hoping this will soon resolve itself"?

  17. This is the actual cause by slashmydots · · Score: 3, Funny

    I'm 6 seasons and 2 episodes into the X-files at a rate of about 3 episodes per day on Netflix AND I arrived at work today to find 1 motherboard and 2 power supplies in 3 manager or department heads' PCs were fried due to a power outage AND Twitter and Google Talk are down. So obviously, combining all those pieces of evidence, there's an electricity monster loose in the US power grid.

  18. WTF? by slashmydots · · Score: 2

    If you look at the Twitter status page, it says Twitter Site Issue - 2 hours ago with a short description. Then under that, there's a button to tweet that message. How? lol. But wait, 3,704 people somehow retweeted it according to the counter....WTF?!?!?!?! There are 3,704 magical Twitter wizards, hackers, or people plugged into The Matrix at the moment apparently. Now they just need to find out which one of them used their dark magic to crash Twitter lol.

  19. Re:News just in "Angry twitterers" flood G+ with.. by CrashandDie · · Score: 2

    We use (paid for) Google Apps at work, to provide us with all the basic tools our employees need: mail, calendar, documents, and last, but most definitely not least, chat.

    The company is divided over multiple countries, most of those in the same time zone. GTalk has been acting funny for the past 24 hours (messages not going through, having to kill the phone app so the browser one would work, etc), but around lunch time today (Europe) things went south.

    To give you an idea, most people here _only_ use GTalk to communicate with others on other sites. Calling is invasive (ironic for a VoIP company), and not everyone has each other's number (nobody but a few know about the company-wide directory), email is easier to miss, and not handy for quick one liners.

    As soon as GTalk went down, we simply fired up another VM and installed the hybrid ircd, and qwebirc client. It only took two emails to get everyone organised in the proper (team-based) channels, and enforced people to use their regular login so people could /msg each other easily. I believe a few teams are actually considering keeping irc as a more permanent solution, considering the ease with which they can communicate as a single team, which is still a massive pain with GTalk.

    All that, to say, some companies pay for GTalk, and actually rely on it. If it weren't for our ability to create a semi-viable alternative quickly, I'm guessing a lot of pain would have ensued.

    Oh, and before you mention Skype: Fuck 'em.

  20. Internet down, not Google by cstacy · · Score: 3, Informative

    It's not just Google Talk. This morning around 4 AM I could not reach most of the west coast reliably. I could get to Google (search) mostly, but all kinds of sites and services I wanted were unavailable. The traceoute from Washington D.C. stopped about 12 miles to the west at an above.net router.

  21. MSN was down as well. by Kaenneth · · Score: 2

    MSN had an outage message this morning.

    I am possibly the only /. user to notice this.

  22. My fault by LittleBigScript · · Score: 2

    I typed Google in to Google.

    Sorry for breaking the internet.