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Touch Interfaces In Cars Difficult To Use

An anonymous reader points out an article about touchscreen dash interfaces in cars (in particular Cadillac's "CUE" interface). From the article: "I do not recall anyone ever complaining about the iOS interface and there have been plenty of attempts to replicate the experience and its flow of control. ... As simple as iOS may appear on the surface, it is incredibly well-executed balance that matches the requirements of a touch interface for phones, tablets and other horizontal screen devices. Changing the user scenario, hardware, or software will alter the requirements for the desired user experience as well. ... CUE is not as transparent in its usage as, for example, the iPhone. We are used to certain buttons that are located on the dash – sliders and dials that we expect in places that we can quickly memorize. In the end, you want to be able to reach for such a button without taking your eyes off the road. There are no such buttons on the XTS dash. Instead, there are some capacitive touch buttons for basic climate controls, audio volume and seat heating/cooling. Since the buttons are activated by touch, they feel the same." A touchscreen UI for some functions sounds perfectly sane (how do I set the clock again?), but ditching all of the dash buttons sounds like a recipe for disaster. I've heard from iPod users (and my own experience with my long-dead Neuros echos) that the click wheel was easy to use blindly; the move to a touchscreen made it impossible to use without looking at it.

8 of 233 comments (clear)

  1. Never a good idea.. by red+crab · · Score: 5, Insightful

    Using touch screen controls on a car is akin to texting on your mobile; taking eyes off the road to see your dashboard or stereo controls is an inherently bad idea.

    1. Re:Never a good idea.. by Rei · · Score: 5, Interesting

      I've worked in the field before, and you're absolutely right. Thankfully, there's a lot of people who realize how bad these systems are and are working to come up up with more tactile solutions. Popular approaches are things like steering wheel buttons for controls with sounds to help keep you sure of what function you're operating on. Ultimately, the car is likely headed to a system where there are multiple dumb screens networked into a single "smartphone"-like compute platform for the vehicle. The screens provide independent interfaces but can display common shared applications being run by the compute platform, such as the current route on a GPS app or the currently playing music in a music/radio app. The driver's is the same display as the speedometer and other gauges, is not a touch screen (obviously), and is designed only for quick glances to get summary information while only moving the eyes a few degrees from the windshield. The center dash can go away, since drivers shouldn't be having to look over that far and mess with things over there, and since thus it makes more sense to have the passenger's display right in front of them (requires a bit of airbag/glove box repositioning, but is doable). Freeing up the center console and getting rid of all of these independent, heavy, inefficient standalone "boxes" (which often work poorly together) in lieu of a single embedded multifunction platform provides a massive number of benefits, from more interior design options for what to do with that extra space to reduced wiring costs, reduced weight, dramatically reduced power consumption, upgradeability, security, and on and on. It's the future of vehicles. The Tier 1s won't like it, as their entire business is built on said "boxes", but they'll have to deal with it sooner or later.

      --
      We're practicing our labials.
    2. Re:Never a good idea.. by crutchy · · Score: 5, Funny

      using gestures

      turn steering wheel to the left => reduce stereo volume
      turn steering wheel to the right => increase stereo volume

      can't get much more tactile than that :)

    3. Re:Never a good idea.. by BiggerIsBetter · · Score: 5, Insightful

      What about blind people? They have no problem using real buttons, how will they be able to use the new 'smart' system?

      They probably shouldn't be driving anyway.

      --
      Forget thrust, drag, lift and weight. Airplanes fly because of money.
  2. Touch is a fad by hairyfish · · Score: 5, Insightful

    Ok not a fad, but its required application is far lower than the current hype curve that everyone seems to be jumping on these days. Touch works in a phone where you have a casual short-use, multi-function device. But it doesn't work on a desktop where you need to input data 8 hours a day, it sucks on a volume knob where you want analog-like gradient control, and it has no place in a car where you should be looking at the road. The worst example I can think of is those stupid shopping mall store directories that are now interactive touch screens. What is wrong with a paper map? It works, anyone can use it, and most importantly many people can use it simultaneously. Technology for technology's sake, it is the bane of my existence.

  3. Prius by Kupfernigk · · Score: 5, Informative

    All the important stuff is duplicated on the steering wheel. If I'm busy and the passenger wants to fiddle with the air conditioning, I can direct them to the touchscreen and I don't have to do anything. This to me is the ideal situation. The passenger can play with things that don't endanger anything, I can concentrate on avoiding the BMW driver who thinks that the little propeller sign on the front of his car means that he can pull out in front of people without looking.

    --
    From scarped cliff or quarried stone she cries "A thousand types are gone, I care for nothing, no not one."
  4. Cameras by backwardMechanic · · Score: 5, Insightful

    Think of a modern digital SLR versus an old pure-mechanical film version. The modern design is a pretty impressive balance between keeping the old layout for things you want to find quickly without looking (knobs, buttons, dials), and adding a load of new features that you don't need very often (menu based). Car UI designers would do well to learn from this approach.

  5. Tell me you're joking by Viol8 · · Score: 5, Insightful

    "Certainly a single display can replace all of the current dials,"

    Sure it can, but that doesn't mean its better.

    ""Engine Warning" icon lighting up, it can say "Your O2 sensor is broken""

    They could do that already in the LCD or VFD screens that most cars have. They don't because car manufacturers want you to take it down the dealers and pay for a diagnostic.

    "or voice control, the display can alter to show what you're changing directly"

    Oh wonderful, so you change the radio station and suddenly your speedo vanishes. Genius!

    "Hmm, pretty close to the buttons on an Android phone really."

    We're not talking about phones or toys , we're talking about large powerful vehicles which can kill people if the driver is distracted by playing around with silly technology-for-its-own-sake gimmicks.

    "Still, the latest version of Eclipse is available in a version for car application development"

    Excelllent , so we can look forward to some really reliable efficient java apps running our cars can we? I can't wait. Actually I'll probably have to when I'm stuck at the side of the road with a java exception dump showing on the dashboard.

    "I think the primary input has to be voice, with steering wheel buttons as a backup"

    I think you're talking out of your arse. Why would I want to have to press some push to talk button (unless the computer can figure out when you're talking to it) then fucking DESCRIBE what I want the car to do such as turn down the volume when in 1 second I can reach over and do it myself on a proper volume control without even looking??!

    "In fact, the Microsoft Steering Wheel "

    Now you're just trolling.