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The Worst Apple Store In America — An Employee Confession
Cutting_Crew writes "Gizmodo has a piece that describes one of the worst and most corrupt Apple stores. Two employees recount management exchanging brand new computers for face-lifts (and other things), not just from customers, but also from businesses. Other common activities ranged from destroying devices repeatedly and ringing up new ones (for themselves and friends as fake customers) to outright stealing merchandise and cash. Customers may have also lost their data if they weren't polite when coming in for a repair, or the 'Genius' help may have been intoxicated."
OK, I can believe the management is a bit corrupt, but are you seriously trying to tell me a bunch of hipsters barely making minimum wage goofed off and stole from their employer??
this is an outrage!
-Lod
That's not the worst of it. One of them tried to sell me a computer with two year old specs at twice the price of a new one anywhere else.
But were any of their previous hack pieces about Apple? Last I read Gizmodo, they were still massive Apple fanboys, to the point of unreadability.
The first amendment was never intended to be license for just any misbehavior or licentiousness or criminal misdeeds. It's protection specifically, with regard to the press, protects them from prosecution for things they say or print. It doesn't permit them to lie, cheat, and steal... by which I mean they cannot perjure themselves, commit fraud, or commit larceny with impunity. Freedom of the press is not a blanket permit to do whatever they feel like.
So, I broke Slashdot tradition and read TFA.
Short version:
This store was staffed by, and managed by, a bunch of power-mad dicks who were all either fired or left. Several employees were caught stealing or scamming the system, and fired and forced to pay for what they stole, and now the system is harder to scam.
Isn't that how it's supposed to work? Bad people are forced out, and system is improved to limit the behavior of bad actors? I mean, I get it, we all hate Apple, (STEVE JOBS WAS AN EVIL THIEF!) but I don't quite see the story here. Tellingly, the main storyteller, "Ronald" is still unemployed, presumably because his past references are something to the effect of "this guy stole our stuff and abused our customers" and now trying to get some some of satisfaction by trashing his employer for not stopping him from being a huge dick?
It doesn't permit them to lie, cheat, and steal... by which I mean they cannot perjure themselves, commit fraud, or commit larceny with impunity. Freedom of the press is not a blanket permit to do whatever they feel like.
As far as I know it is not illegal to lie. Making lies illegal would cause a problem as soon as two stories differ from each other, for example when the government says one thing and the press another. Since the government controls the law they can pretty much conclude that the official story is the truth and say that anyone who claims that the official story is false is a liar.
This story is actually relevant; anyone using Apple products may have dealings with these stores at some point. If there are similar shenanigans going on at McDonalds, Fry's or other well known chains (and I am sure that there are), then there's a news item. Nothing world shaking, just interesting.
If you think this is an example of how bad the Apple hype is getting, then you have no idea. Head over to Apple fan sites for any or all of the following:
- Review of an iPhone, with a lengthy description on the orgasmic joy of taking an iPhone out of its packaging.
- An exited article about rumours on what the new iPhone's dock connector is going to look like.
- Pictures of "leaked" parts intended of the new iPhone 5, such as the logic board, the battery, and said dock connector. Popular enough to prompt criminals to circulate these pictures in a PDF that has been infected with some malware.
- "Apple working on red iPhone bumper".
All actual articles taken from Apple fan sites. Not quite up there with Woz' balls, but still...
If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
Is it? I've run businesses and if I know one thing about infidelity insurance it's this: they will not pay out if they can show that you saw it coming.
Q: What's the difference between a wage slave and a convicted thief?
A: One of them got caught.
My policy has always been the same: if I catch you thieving, YOU'RE GONE. BOOM! DONE. IMMEDIATELY. From that point you're a trespasser. If you want to fucking argue with that, I've got a bit of CCTV that'll very quickly find its way to Youtube. Do not fuck with me.
Operation Guillotine is in effect.
How does the First Amendment protect you from purchasing known-stolen goods?
As far as my "limited understanding" that may need refreshing, the first Amendment protects your right to free speech in the face of the government.
Buying stolen goods that you know are stolen is not free speech.
the arduous hiring process is actually part of the new employee's conditioning, not really a screening mechanism at all.
making them feel like the accomplished something simply by being hired is an important early step in the corporate mandated mental manipulation.
notice the quote in the article from the disgruntled employee:
"...statistically speaking, it's harder to get a job at the Apple Store than it is to get into some Ivy League schools," he says
This isn't something he just came up with. It's a "fact" he was taught during the indoctrination process, designed to make the iPeons feel like they are somehow special for obtaining a low paying position in retail.
as you pointed out, it's largely ineffective at preventing crappy people from being hired, but that's not what its about.
-Lod
Ahh yes, "we" are the reason other people have no morals or ethics.
Some people always try to find a way to blame the "fanboys"...
The only people to blame here are those engaging in the acts mentioned.
Popular enough to prompt criminals to circulate these pictures in a PDF that has been infected with some malware.
To be fair, one can hardly construct a PDF that doesn't infect computers with malware.
Adobe's razor: Never attribute to malice that which is adequately explained by vulnerability.
Sorry, if you want to be dick, snarky, or a condescending prick you deserve what karma serves you.
Sorry, you only have the options to take my money or not, you don't have the option to fradulently offer but not deliver goods or services.
"You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
Willful destruction of data is illegal in the UK. I don't care much of a cock I am to someone in a store, they break the law if they delete the data off my hard drive.
This is no different than getting spit in your food
You may think that's acceptable. I do not. I've worked in a restaurant and I'd expect any member of staff to get sacked if they tried that.
There are excellent ways of dealing with difficult, rude or tardy customers. Breaking the law and illegally abusing them are not excellent ways.
Don't be a cock.
I own a medium-sized computer store in South Carolina. I had problems with inventory mismanagement and theft a while back, so I installed surveillance cameras in the employee work areas. Every repair bench has an overhead camera that monitors what the employee does to the computer, and monitor and keyboard data at each repair station is logged and recorded to document what each employee does with the customer's software.
The cameras ultimately caught the employees who were stealing from me, and they are now serving time for felony grand larceny.
But, what really solved the problem for me was being more selective in my hiring process, and breaking down and paying for more exhaustive background checks.
Oh, and one other neat trick is never to use the references given by applicants, but ask those references for contact information for other people who know the applicant. The applicant will never give references who know the bad stuff they do.
They did not attempt extortion. Apple made a request and Gizmodo said yes provided it was a formal request, in writing not a phone call. Steve Jobs considered that extortion, because he believed rightly, the purpose of the formal request was to generate a story which would generate page views. That's not remotely extortion.
This is exactly the kind of story that a blog about Apple should be covering. You may be questioning whether journalists should be covering Apple but given the high level of public interest I don't see any reason they shouldn't be covered.
As for intimidation. Every small town newspaper publishes stuff that the mayor or the police chief doesn't like. Everyday journalists covering the national story go up against big corporations and government officials with tremendous power and budget. Go abroad and their are journalists in China reporting on abuses who get sent to forced labor. There were journalists in Egypt that got taken in by government forces and shot.
No Gizmodo shouldn't back down because Apple is unhappy.
In Soviet Russia, that didn't build you.
"I don't think it's selfish, to eat defenseless shellfish." -NOFX
Taco Bell in our area starts people at $10.50. Target starts them at $11.
"Think about how stupid the average person is. Now, realise that half of them are dumber than that." - George Carlin
Wow, swoosh with your comprehension skils and those that modded you insightful. He said the reason you are "reading" about them and the article, not that you agree or disagree with the content of the article or someones doings. Gizmodo posts a non story, fan boys all read it and get excited about it and discuss it. Gizmodo will repeat these type of non stories because you the fan boy will read it and get excited about it again and again.
If this same story was posted about a local 7-Eleven store, no one would give a shit, no one would read, and no one would comment on it.
I can, if you like.
I used to own a small company (myself and 2 others started it, it grew to 8 people when we sold it, so it was never large.) By far the largest expense every year was the trade show budget. Even building (as far as union labour allows) our own booth / tearing it down / manning it ourselves / sharing hotel rooms, a trade show averaged to ~$50k, and we did two per year (NAB in Vegas and IBC in Amsterdam). if you consider the time taken out of normal working hours for all that, as well as how long we sweated over making sure the demos were as good as we could make them, it's a lot more than that.
If some clueless moron went around sabotaging the equipment that we set up "just so" to highlight what we were trying to show, I'd be furious. You get about 20 seconds to 'hook' someone hovering around your stand at a trade show, then a max of ~5 mins to show off your wares if they are interested. If *anything* goes wrong, it's game over, which is why we worked so damn hard to make our (very complex) system look effortless for every demo.
When a sale is worth ~$20k+, you have to come over as competent, what you're selling has to demonstrably do its job, and you generally have to give a good impression. None of that is achieved if you are suddenly scrambling to find why the fucking TV has turned off. You look like an incompetent maroon, and you've lost the potential sale.
To a large company, this is an inconvenience; to a small company, trade shows are lifeblood. You *need* word of mouth to consistently generate sales, and more people will talk about "that little company that made best-of-show" (which we did, twice) than something they saw in an ad, or something that a cold-call salesman phoned them up about.
Ours was a happy story, we wrote the asset management that still (to my knowledge) runs ILM (amongst others) today, and we got a pretty good deal for the company, but it was touch and go for a year or two and during those years something like this could have pushed us over the edge. Word of mouth works both ways. ... ("they don't even know how to turn on a TV"). If it had, then thats a whole bunch of people out of work, as well as a massive financial mess for me and the other two owners.
You go into business knowing it is a risk, you try to minimise that risk as much as possible, but you don't plan for self-aggrandizing idiots intentionally trying to break your company for their own financial gain. Everything the bastards at Gizmodo do is about getting more page hits and therefore more ad revenue. For them, it's all about money in their pocket, and frankly they don't give a shit about how they do it or what consequences will fall on others because of their actions.
So yeah. They're a bunch of assholes as far as I'm concerned, too.
Simon.
Physicists get Hadrons!
What does it have to do with mactards? People making at or near minimum wage won't take their job seriously because it is easy to find a similar crappy job somewhere else. This isn't news. Now to the extent that people think that their company of choice is infallible you can be right. But Gizmodo as mentioned has a reason to not like Apple and has a history of illegal activity so not exactly a reliable source of news. Not saying it doesn't happen at Apple stores, heck this crap happens at most stores I suspect. Just I wouldn't necessarily trust this site to report facts on anything not device teardowns.
Well to be fair, Macs don't have a BIOS system and UEFI is largely irrelevant to their ability to do their jobs. While I agree with your notion that their title has nothing to do with their knowledge, at the end of the day they're able to solve most people's problems and tend to do so in a way that doesn't leave a sour taste in people's mouths (unlike your typical help desk workers).
How are sites slashdotted when nobody reads TFAs?