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Why American Internet Service Is Slow and Expensive

An anonymous reader writes "Reporter David Cay Johnston was interviewed recently for his new book, which touches on why America's Internet access is slow, expensive, and retarding economic growth. The main reason? Regulatory capture. It seems the telecommunication companies have rewritten the regulatory rules in their favor. In regards to the fees that were meant to build a fast Internet, Johnston speculates those fees went to build out cellular networks. 'The companies essentially have a business model that is antithetical to economic growth,' he says. 'Profits go up if they can provide slow Internet at super high prices.'"

26 of 351 comments (clear)

  1. Because... by Fuzzy_Pumper · · Score: 5, Insightful

    Screwing over people for profit the the American way???

  2. It's not cheap to build by bbeesley · · Score: 5, Interesting

    There was an interesting NY Times article on the cost per customer for Verizon to deploy their FiOS product. Essentially it was $4k per subscriber. That's an awfully long payback when you are only getting less than a few hundred bucks a month and you also need to have money to operate the network, provide sales and technical support, etc http://www.nytimes.com/2008/08/19/technology/19fios.html Perhaps continued development in technologies like LTE will provide less expensive methods to get customers in the future

    1. Re:It's not cheap to build by Vancorps · · Score: 5, Insightful

      That's cool, what about the billions in tax payer subsidies to pay for it as well?

    2. Re:It's not cheap to build by Comrade+Ogilvy · · Score: 4, Insightful

      Agreed. Somehow lots and lots of suburban households are able to be serviced with telephone, electricity, water, natural gas, and even cable television for ballpark $50-$100 per month each. It is just a basic consumer infrastructure problem, one that has been solved before literally billions of times already. Why are broadband companies so especially less competent than others at providing this kind of service?

      I am paying $45 per month for a decent DSL service. There is plenty of money up for grabs to pay for these things, if the malignant monopolies can be pushed aside.

  3. Re:But calculate the same as the beer calculation by bursch-X · · Score: 5, Informative

    Then what about Japan? Yen is stronger, wages are higher yet fibre optic Internet access at 100 Mbps can be had for less money about anywhere in the country.

    --
    There are two rules for success:
    1. Never tell everything you know.
  4. SOCIALIZE! by mozumder · · Score: 5, Interesting

    Communications is a basic service provided by government. It's defined in the US constitution as well, as the Postal service.

    There's no reason for private internet providers to exist.

    Get rid of them, implement a government-designed system, like the roads. It would be far cheaper than building the highway system.

    The best part of government ISP is that it has to follow constitutional freedom-of-speech rights, whereas a private ISP can shut down any message critical of the company, since private organizations don't have to follow the constitution.

    1. Re: SOCIALIZE! by Anonymous Coward · · Score: 5, Insightful

      Given that the government tramples on constitutional rights all the time (i.e. 2nd Amendment), the FCC would find a way to restrict your "freedom-of-speech rights". Using your highway system example, driving is a privilege granted by the government to use their roads, not a right. Just as they have implemented laws and rules and restrictions on driving, they could easily do so on the internet. Fines could be implemented for cussing, anit-political rantings, etc. and it would just become another government cash cow. We would end up paying as much or more as we do now in registration fees and licensing, and likely have less freedoms on the internet.

    2. Re:SOCIALIZE! by Anonymous Coward · · Score: 5, Insightful

      gross inefficiencies, waste, and abuse

      This is a oft mentioned fallacy by the anti-government crowd. The cheapest way to get a letter (an actual paper one, not e-mail) from NYC to LA is via the US Postal Service. The reason that the conservatives in Congress were so against making Medicare available to be purchased by anyone is because they knew that private insurance companies wouldn't be able to compete. There are some things government does well, others it doesn't. It's not a universal truism that they fuck up everything they touch.

    3. Re:SOCIALIZE! by Kiraxa · · Score: 5, Informative

      Ignoring the fact that the USPS is only broke because Congress is trying to kill it by forcing them to pre-pay 75 years worth of pensions. Without the pre-paid 75 years worth of pensions, USPS is running at better margins than the publicly owned couriers.

      --
      http://phelannguyen.blogspot.com/
    4. Re: SOCIALIZE! by Anonymous Coward · · Score: 5, Insightful

      That's another form of "capture", in this case by control freaks. We don't have a government that represents the people, at least not all of them. All too often government represents the interests of the rich and powerful, the loud and obnoxious, or those who want others to conform to their way of thinking--when what government should be doing is guaranteeing and preserving freedom (and yes, that includes freedom FROM monied interests in some cases, sorry libertarians).

      Government should not be in the business of controlling individual liberties without a damned good reason. The "driving is a privilege" BS is a prime example. That should never have been allowed to take root, has no basis in any kind of constitutional republic, and that it has taken root we're going to be forever eradicating it, just as we're going to be forever eradicating the "because it's on a computer/on the Internet then law enforcement should have it without a warrant" crap too. Both things, BTW, have been allowed to exist because some people are fearful of cars and some people are fearful of computers and control freaks use those to gain support for their positions.

      However, consider this: corporations are not exactly huge defenders of freedom and individual liberty. They are in fact quite the opposite and they prove it constantly. It is at least possible for people to take their government back and make it work for them. I would aruge it is their duty, as would some rather wise folks from a couple hundred years ago. It is not possible to make a corporation behave correctly in a civilized society absent a monetary interest or force of law. We need the force of law on OUR side, not theirs. In this case, it need not be government provided broadband. I don't want the government making my computers, shoes, jeans, etc. and broadband isn't something they should do either for just those reasons you specified. However, government can and should require certain behaviors out of the private entities that do so, in no small part because of their use of right of way, the limited useful spectrum, and the fact that they seem to have taken our money and stolen it. Governments should not be prohibited from stepping in and providing services in those areas where private companies don't want to, which of course is what private companies have been buying into law for some time now.

      It's not black and white, this or that, etc. There are ways to make things better without giving all the power to one side or the other. The point is right now the power is too far on the private side when it comes to money, the "force" is all directed against the citizens, and it's not helping anybody.

    5. Re:SOCIALIZE! by Penguinisto · · Score: 4, Insightful

      Yes and no (on the USPS). The reason I say that is due to one question: how much of a break in taxation, fuel, and other costs does the USPS get? I'm willing to wager that they don't have to pay any FAA-associated fees for aircraft certification, and are usually exempt from state vehicle taxation, fuel taxes, property taxes on post offices, vehicle insurance premiums (the gov't handles that), etc. There's also the fact that the USPS doesn't have to pay taxes on income, and has no shareholders to please. FedEx, UPS, DHL... they all have to pay all of that and more.

      I bet it's enough to have an artificially-reduced bottom-line - far, far smaller than the likes of FedEx or UPS. This in turn artificially lowers the entire overhead costs per entity once you count in HR/salary costs.

      I don't hate the post office or anything, but before pointing to them as a shining example? At least remember that unlike their competition, the USPS gets to start the race quite a few strides ahead of the competition.

      --
      Quo usque tandem abutere, Nimbus, patientia nostra?
    6. Re: SOCIALIZE! by Rolgar · · Score: 4, Insightful

      You don't have to have it done by the government. In rural areas in the central U.S., power lines are often provided by co-op because of the lack of profitablit. Essentially the same owners although directly (as customer-owners) instead of indirectly (through the government). I never had any complaints with my power lines through the coop. I imagine I wouldn't have any problems with coop internet service either. And the great thing for rural folks, who already have a co-op organization, the right of way and necessary machinery are already under control. They'd just have to lay down the wiring.

      Folks in town need to convince their rural neighbors to get their coop to do this, then extend their reach into town. And the coops could even connect to each other and provide a competitor to the companies that connect the various ISP networks together. Then you don't need network neutrality, because the coop will belong to and therefore serve the customers.

    7. Re:SOCIALIZE! by motokochan · · Score: 4, Insightful

      Actually, the USPS doesn't have any air fleet nor do they do own any railroad assets. They have to purchase space from other carriers like UPS, FedEx, DHL, and AmTrak. Basically, like any other private company, they have to contract that part out.

      I'm not sure if they get any special breaks on their ground vehicles, though.

    8. Re: SOCIALIZE! by phantomfive · · Score: 5, Insightful

      Uh, I like the idea of driving being a privilege. No one should be on the road without demonstrating that they have the capability to handle a ton of metal without killing people.

      --
      "First they came for the slanderers and i said nothing."
  5. Re:The same reason our passenger rail system stink by CannonballHead · · Score: 4, Insightful

    This breaks down when you *aren't* far away from major, major cities (1 million plus), aren't far away from commuter towns (30k)... and can't get anything but Satellite or line of sight wireless. I am in this situation. It takes me 5 minutes, more or less, to get to town. I am within range of the circuit. The problem? There's a load coil in the line. Good for phones, bad for DSL. That's really the only thing stopping me from having way cheaper roughly 1.5mbps DSL.

    This also breaks down when you pay lots of money *in the middle of the city.*

    IMO, the basic, fundamental problem is that, because of the nature of the service - like electricity - we have monopolies with basically no competition. You either get DSL or Cable, pretty much... unless you're in one of the few fiber areas. That doesn't exactly generate much competition - one DSL company, one cable company. It's difficult to maintain a market-driven good-for-consumer-pricing environment when there's only one player, maybe two.

    And then we get into caps and speed and all that, and it gets worse. ;)

  6. Re:So what do we do? by Paradise+Pete · · Score: 4, Insightful

    So what do We The People do? 40 years ago, we'd organize and take action.

    Those people from 40 years ago? They're the ones in charge now.

  7. Re:The same reason our passenger rail system stink by Scutter · · Score: 4, Informative

    The country is big, with lots of low density areas. Thousands of miles of cable don't just pay for and install themselves, and the incentive to cover a lightly inhabited area just isn't there.

    There were huge federal subsidies given to the telcos to build out internet infrastructure for exactly that reason. It was stolen and used to line the pockets of the telco investors instead.

    --

    "Tell me doctor, with all of your defenses, are there any provisions for an attack by killer bees?"
  8. South Korea is a special case. by Ungrounded+Lightning · · Score: 5, Interesting

    South Korea has a special circumstance: (According to a marketing guy at a router company where I worked) About 95% of their population lives in giant apartment buildings - large enough that they have telephone central offices in their basements.

    You don't have to dig up the neighborhood to get the service to them. You can just put an edge router in the basement, run indoor cat5-or-better up the existing communication conduits (if it wasn't there already), and feed them 100M (maybe 1G by now) Ethernet, which gets from building to building and to the backbone via fibers in the bundle that was already there (in old construction) for the telephone service. This makes installation VERY cheap and wiring distances short enough that high speeds are easy.

    With that speed available the biggest bandwidth user (according to this guy) was live 1-to-1 naked video "phone calls" between youngsters of opposite sexes still living with their parents. It let them do their courtship form their bedrooms without being in each other's presence unsupervised, or making physical contact (either of which would cause much consternation with their elders in their strongly regimented society). It's much like the way affordable automobiles and drive-in movies changed the courtship habits in the US, especially after WW II.

    --
    Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
  9. Re:One could ask the same question about Cell serv by meglon · · Score: 4, Insightful

    If it's so *unregulated,* why does so much money go from telecoms to congress in the form of lobbying?

    The word you're looking for is: bribery.

    This is a point where ideology really fraks things up: all regulation is not bad. You drink clean water, eat safe food, and breath clean air BECAUSE OF REGULATIONS. Regulations are bad when they favor the few over the many, especially when the few are taking advantage of the many. In this case, the "regulations" in place are largely from the few (wealthy and dishonest) managing to bribe enough people to make laws to give them more power and control, AT THE EXPENSE of everyone else.

    --
    Fascism: An authoritarian and nationalistic right-wing system of government and social organization. See also: NAZI's
  10. Manufacturing scarcity - TANSTAAFM by Catbeller · · Score: 5, Interesting

    This Catbeller has been banging this drum for over eleven years, may I just say?

    The "free market" ain't, and never can be, free, when you are dealing with players who understand the markets better than you do, and, furthermore, will cheat like motherfuckers. Conspiracy isn't necessary. The unwritten rules are always clear. Manufacture scarcity.

    The new forestry corporations did it in the late 80s, buying up forests and rights, until in 1992 they tripled wood prices overnight, blaming Clinton and his evil environmental regulations, which didn't exist yet, being as he just was elected, for the cause. They cornered the market and fixed prices. The on;y congresscitter to object was fabulously ejected by them funding his shiny new opponent. No one else dared say a word.

    Enron INfamously pretended that evil regulations made them incapable of restraining costs as they shut down power plants on mathematicians say-so to jack prices. California's entire budget mess for the last ten years can be traced back to that robbery. Free market is only free for those who control the market.

    Enron not-so-famously was hell-bent on cornering the world's water supplies in drought areas - guess why... but don't worry, in their absence other bastards have bought up water rights, and soon "scarcity" will quintuple water prices across the world.

    Kucinich in Cleveland was right, when he said the new private power companies would raise rates after they took over power grids. Cleveland to this day still has lower electrical bills than all the surrounding cities with free-market electric companies gouging them for decades.

    And internet and radio internet... ah, so damned obviously they have refused to build infrastructure and have been "forced" to raise prices while the rest of the world simply licenses companies to build infrastructure at a decent price. Eleven YEARS ago, here, I posted a quick calculation: how much have people paid, in total, for DSL, cable, and modem charges combined - and how much had the telcos actually spent. It's eleven years later. We've pumped a good chunk of a trillion into their pockets, and they've spent a tiny fraction of that on actual buildout. They are taking us like a lost tourist.

    Most of the rest of the world does it correctly. Scale has nothing to do with it. We don't have a limited amount of cash and a limited workforce; our companies can scale up any buildout. THEY DON'T WANT TO.

    Copy whatever country did it right. Let local muni governments build out the systems for a fraction of the cost that these lying sacks of excrement quote. Let this end. There Ain't No Such Thing As A Free Market. Not when the "free" market companies can buy each other or merge, thus eliminating the market, or simply cooperate by obeying unwritten rules to jackup prices.

  11. Re:It's an Internet by Penguinisto · · Score: 5, Interesting

    Well, I live in the sticks ( >70 miles outside of a major metro area), and in spite of a county population density of around 22 per sq. mile, I get 30mbps at $30/mo. (more often than not it drifts above 40, especially in winter when the tourists all stay home).

    I could probably count on one hand, with all 5 fingers to spare, the number of "one percenters" who live out here.

    It isn't fiber-to-the-doorstep, but given the low population and the alternatives in most other rural areas, it ain't half bad. *shrug*

    --
    Quo usque tandem abutere, Nimbus, patientia nostra?
  12. This is a failure of LAW, not failure of ISP by anubi · · Score: 4, Insightful

    We have passed law that allows business to exact full payment for undefined partial service. Clever business use of phrases like " service up to " followed by phrases like " for only $$$.$$/mo* " then " * other charges may apply " and the like have led to a business environment where business can provide whatever they feel like and customers have to take what they are lucky enough to get.

    Just one change in the interpretation of the law, where the customer's right to withhold payment for service not received, regardless of what the business printed on their contracts would do the trick.

    It would incentivize customer service instead of incentivizing legal trickery as it does now.

    Can you imagine the legal representatives of some company defending themselves against a defamation lawsuit where some plaintiff is suing because the company screwed up his credit report ? The plaintiff shows the judge a http://www.speedtest.com/ report showing 23kB/sec when the company claimed a 3MB/sec speed? The corporate lawyer approaches the judge and shows the bill clearly showed $53.93 and the plaintiff only paid fifty cents!

    The judge looks at the plaintiff's speedtest report and asks the corporate rep if the IP address on the sheet is theirs.... well follow your imagination of how that meeting should go.

    A business license should not be an open pass for theft-by-one-sided contract.

    --
    "Prove all things; hold fast that which is good." [KJV: I Thessalonians 5:21]

  13. People are talking about population density by Picardo85 · · Score: 5, Informative

    Speaking as a Finn I find this ridiculous. We have a population density of 16/km2 or 41/sq mi for you who go by the imperial system, that is 201st in the world. The United states has 33.7/km2 or 87.4/sq mi.

    In Finland we, in contrary to Sweden, have the industry building out the networks for their own money. Very little is subsidized unlike in Sweden. Still we are able to have really good internet connections. Currently we pay around 30-50euro/month for 24 / 2mbit ADSL (depending on where you live and ISP) in most places where fiber isn't avaliable but fibre is in general being expanded in most population centers and then some local areas such as small municipalities build their own fiber networks.

    Where you can get access to fiber you pay the same for a significantly faster connection. I know for example that in my appartment building I would get 250mbit for 50/euro month.

    As a matter of fact we are aiming at being able to provide 100mbit to everyone by 2015 source from the finnish broadcasting company

    It doesn't matter how you reason, there's absolutely no reason what so ever that the major population centers in the US wouldn't have high speed internet access for affordable prices except the telco cartels.

  14. Capitalism is dead in the USA by Required+Snark · · Score: 4, Insightful
    What passes for capitalism in the US is a collection of cartels. Each sector of the economy is dominated by a small set of entrenched insiders. They compete among themselves, but only to dominate the sector and reap larger profits. The competition always has a negative impact on consumers.

    To take a current example, look at Samsung vs. Apple. No matter who wins, users loose. Where Apple is winning they are trying to eliminate Samsung, and vice versa. Whoever wins, your costs will be artificially high, and your service will suck.

    The banking industry is the same way. So is agribusiness. At the consumer level supermarkets have razor thin profit margins, but the big players in food production also form a corrupt insiders club: Monsanto, Cargill, Archer-Daniels-Midland. Individual farmers are not agribusiness insiders, they are another group of victims.

    This is capitalism in name only. It does not produce the benefits for society that is the claimed rational for a capitalist economy. As a consumer you have no meaningful choices because all the vendors are corrupt and inefficient. It's organized theft at a global scale.

    --
    Why is Snark Required?
  15. Re:The same reason our passenger rail system stink by Stanza · · Score: 4, Interesting

    I hear this all the time. Sweden is less population dense than the US is! Estonia is less population dense than the US is! Norway is much less population dense than the US is! Why does New York City and San Francisco (the most population dense areas in the United States) get slower and more expensive internet than rural areas in Germany? Hey, Mexico has slower and more expensive internet than the US, and it is more population dense! Maybe it's an inverse relationship after all!

    If you plot population density vs internet quality in countries, I don't think you'll come up with any clear trend. And if you only look at urban environments, internet in the USA is still crappy, which is another reason not to bother considering population when wondering why US telcos charge lots of money for low quality service.

  16. Re:Does this figure in government subsidies? by MtHuurne · · Score: 4, Informative

    According to TFA, telecom companies received $3000 per household in subsidies over the years, so it's not like US internet is unsubsidized.

    In my country (the Netherlands) local governments put coax in the ground in all non-rural areas for radio and TV. Then at the time of the dot-com boom, those coax networks were sold to telecom operators at ridiculously high prices. They financed that by issuing stocks, which lost most of their value when the bubble burst. So effectively it was the stock holders who bought overpriced telecom stocks who paid for the broadband infrastructure.