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Ask Slashdot: Best Cell Phone Carrier In the US?
martypantsROK writes "After nearly seven years of living abroad, I'm planning to return to the U.S. in early 2013. Last time I lived there, smart phones weren't out yet. Dropped calls were common, and poor reception (can you hear me now?) was an ad campaign. I'm used to South Korea's wicked speeds, both for internet and wireless networks, and I'm wondering what the Slashdot community believes to be best carrier in the U.S. Which is fastest? Which offers the best deal for lots of data? Nationwide roaming and coverage? Prices? Service?"
That's like asking what the best fast food restaurant is.
www.opensignalmaps.com - Great for telling you coverage of the various phone providers. If you're going for sprint, try www.ting.com (I don't work for them) - but that said, they seem to be the most sane in terms of billing.
Just accept that and find the plan that best suits your needs.
No boom today. Boom tomorrow. There's always a boom tomorrow. - Cmdr. Susan Ivanova
The best customer service you'll get is T-Mobile. Not the best coverage if you are outside of a metro area but they have fantastic UMA (WiFi calling) support. Their plans are as good or better than others.
Just getting reasonable people on the phone for support is what has kept me happy for 7 years.
-- I have a private email server in my basement.
They are all terrible in one way or another. In the end it's going to be who sucks the least.
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From what I can tell, in terms of speed and signal reliability this guy is correct. However, in terms of reasonable pricing, I would try one of the pre-paid plans (Boost, Tmobile, StraightTalk). I'm on Tmobile's $30 / month plan that only has 100 minutes but has unlimited text and data (2 or 5 gigs at HSPA+ then down to edge. HSPA+ is short of 4g LTE speed but still quite fast). I circumvent the minutes limit by routing calls through Google Voice, and while to set that up was a hassle, I'm very much enjoying my $30/month bill for all the data capabilities I've been allotted.
I would have to agree. It also doesn't hurt that you can tether on their network for free, and there's really not a whole hell of a lot they can do about it.
If you do not specify your requirements, you cannot expect to get answers with appropriate solutions.
if you're a heavy user tracfone is magnitudes more expensive then pretty much any plan with any company.
nobody's perfect
I'm that one guy who manages to get pretty good reception through AT&T where I live. I regularly make 2+ hour phone calls that do not get dropped. I don't have missed calls or SMS's that never arrive. On that note, I'm actually fairly happy with them. But in terms of service... UGH.
Twice this year I've had issues that required that I have a chat with them. Both were issues that could easily have been resolved via e-mail, and both ended up with a lengthy email exchange AND time on the phone. I don't meant that these were complex issues that required escalation or anything like that, I mean I had to send emails to the tune of: "Could you please READ WHAT I WROTE?" They have dumbasses answering questions and, frankly, their policies aren't designed to avoid issues. Really, they want you to go into overages. I suspect their service is so bad so that the next time you call to challenge an overage, you sit there and have a conversation with yourself about whether or not it's even worth the time. Of course, I really cannot prove that.
I've had a terrible time with AT&T this year, I just wanted to give you a heads up on that. (... and I just wanted to rant because I'm still pissed off at them.)
"I like to lick butts!" by MobileTatsu-NJG (#32700246) (Score:5, Informative)
That's the point though. Coverage varies greatly depending on location. Verizon and AT&T seem to work most anywhere but from my experience I've never been anywhere Verizon worked and AT&T didn't although I have seen places AT&T worked and Verizon didn't. Not very many though but my house is one of them.
Verizon has ubiquitous buildouts of outdated wireless infrastructure. They can service a text message or a voice call almost anywhere in the US. They also charge 70+ a month for basic service, and have technological limitations on surfing while talking. I hear their customer service is legendary in the "eldritch horror" category.
ATT has the best GSM tech buildout in the US, but is SERIOUSLY oversold. They engage in abusive market tactics, pathologically insist the problem isn't from overselling, and have customer service horrible enough that even verizon could appear desirable. Theoretically can surf and talk simultaneously, but charge extra for the priviledge of tethering, drop calls horribly, and have spotty data coverage.
Sprint-Nextel has a fairly stable network of comparatively subpar network technologies servicing cheaper prepaid type devices and feature phones. Cheap and ubiquitous, but data is a farce, IIRC.
T-Mo has very limited buildout, is not loved by the parent company (deutch telecom), and struggles in the telecom marketplace. Despite this, has fairly nice customer service, offers incentives for patronage of their users, and are trying to improve coverage maps and network tech. Currently involved in a fairly ambitious LTE 4G buildout. Reasonably inexpensive; no contract unlimited talk, text, and 2gb 4G data for 60/mo. (Not the fastest though. 5300kbps down, 1200kbps up last I measured in my area.) Spotty coverage. Claim to fame is wifi calling and free teathering.
To me, the ideal carrier could only be born from strongly enforced neutrality laws allowing cheap sublicense of spectrum and infrastructure, with a dual technology, quad-band handset, able to leverage verizon's CDMA network as a fallback, and full GSM operation on both ATT and T-Mo spectrum. Such a company could never exist in the USA under prevailing conditions, which do not foster true innovative service offerings, but rather collusion based pricing hegemonies.
That's about the schtick of it as far as I know.
I actually like T-Mo, despite the weak coverage areas. I recently got a nice promotional offer from them recently for being a long term customer. (They offered the next tier service at my current tier price for 12 months, which greatly increased my dl cap at 4G speed.)
As far as I know, ATT and verizon bend over backwards to make you lose old plans they think aren't profitable, and force you to spend money. (I can revert to my previous level of service very painlessly with T-Mo after the promotion ends.)
If you are spoiled by south korean telecom, you be mortified by the horrible state of american telecom.
Check the coverage maps, then get an MVNO that operates off the towers of whoever has the best coverage. Straight Talk offers phones on all 4 major networks, for significantly lower monthly costs and no contracts. Boost and Cricket have pretty good prices too. In my area, the only national carrier with decent coverage is Verizon, but I'm sure that changes for the Eastern Seaboard.
This has more to do with GSM vs CDMA. There was an article on Slashdot recently about how CDMA has "won" the protocol war because it can handle more simultaneous connections. What wasn't mentioned is that the main difference is that GSM tries to keep all current connections regardless of signal strength, while CDMA drops the poor signal calls if the tower is near capacity and a handset with a strong signal call is attempting place a call. As a consumer, I went for GSM. In the U.S., this means AT&T or T-Mobile, or a MVNO like Trak Phone or SIMple Mobile. I also like the GSM device selection better.
LTE may be changing this, though.
It is interesting to see which countries went with CDMA over GSM. As far as I know, only the U.S., China and Mexico use CDMA.
They are exact opposites among 4 major carriers, each is best on its own accord:
Verizon - best coverage, fastest internet, but uses CDMA so cannot use phone abroad, they charge arm and leg for everything, including $30/mo for SMS (tmobile offers it for free), they will happily cripple your phone for no reason, and generally many people try to stay away from it.
T-Mobile - best prices on contract, GSM network, allows to bring your own phone and gives a monthly discount if you do. Was the first carrier to offer Android. Good coverage in populated areas, adequate coverage elsewhere. They do allow to unlock phone you bought with the plan but if you travel, then buy unlocked phone elsewhere then get their discounted contract.
Buy an unlocked GSM phone, and activate it on T-mobile. Or, keep the one you have, if it can handle US frequencies.
Of the four national US carries (small regional carriers typically piggy-back on the big nationals), only AT&T and T-mobile are GSM. Verizon and Sprint use CDMA.
Over ten years ago I dropped AT&T after their network became too saturated, and became pretty much unusable. From what I hear, things haven't changed.
Verizon and AT&T have the largest network and best, fastest coverages; but if you're moving to a large, populated, city, T-mobile's coverage will probably be as best as the bigger guys. Out in less-populated areas, far away from the civilization, Verizon's going to be only game in town; sometimes it's AT&T.
Sprint falls somewhere in the middle between Verizon/AT&T, and T-mobile, who is the smallest, but I think they're the most friendly to people who prefer to use their own, unlocked phone, and have very low tolerance for US cell carrier B.S. They even used to have discounted plans for people who bring their own unlocked phones, but I don't think they do that anymore. They do have "pre-paid" plans, which seem to be a bit cheaper.
There's no such thing as an unlocked CDMA phone, so with Verizon or Sprint you have to buy one from them, when you buy service. Verizon is notorious for feature-castrating their phones. It's been my experience that "Bluetooth" on Verizon's castrated phones only means a wireless headphone. That's it. No bluetooth file transfer/browsing, no other Bluetooth profiles. If you want to load your own MP3 ringtone, you can only get them on the phone by buying them from Verizon. Sometimes, I heard a rumor that some Verizon phones let you configure an MP3 ringtone that you've transferred over USB, but, it's been my experience that the UI on Verizon's phones do not let you select an uploaded/copied ringtone.
I've been happy on T-mobile for the last ~10 years. They don't care what phone I use, I just pop in a SIM, and off I go. I finally decided to get a data plan as a back-up for my wired broadband, since I telecommute. Set it up, then twiddled a bit with my phone, and had it set up tethering without any issues. From what I heard, if you want to tether with the bigger carriers, you're likely end up getting charged extra, on top of paying for the data. Utter bullshit. From what I've heard, they've been getting bitch-slapped recently, on that account, because, supposedly they're not allowed to do that anymore, as a condition for buying some recently-auctioned wireless spectrum. Whatever, I don't care.
As far as prices go, the differences between the carriers are pretty much negligible. The only other thing is: T-mobile, themselves, does not sell Iphones; but if you get an unlocked GSM one, shouldn't be too difficult to activate it. Verizon and AT&T are the primary carriers of Iphone in the US. I think Sprint might be selling them too, though.
It depends on where you live. Verizon has more than a few completely dead spots where I live, and virtually no signal at my workplace, so they're completely out of the running.
The wife is on Sprint, which is worse than useless here as well -- she'll be switching to a different provider in January.
I'm on AT&T now. I haven't found a spot that it doesn't work locally, and I haven't noticed any issues while traveling.
Of course, YMMV.
Required reading for internet skeptics
Each of the three major carriers are good is some ways and terrible in others. It all depends on what your priorities are.
Verizon has the best overall coverage US-wide. I've been to many areas that didn't have AT&T or T-Mobile coverage but have never found a place that didn't have Verizon coverage. That's about it.
AT&T has the fastest data speeds in most of the areas that it does cover (3G or LTE). Also, you can use data and voice at the same time on all of their smartphones right now. They are also less expensive than Verizon in most cases. Coverage is worse, though.
T-Mobile has ultra-low prices and the best customer service. Worst coverage and slow data speeds, though.
Oh, and there's Sprint. No idea if they will even be around this time next year.
I've been with all four. I'm with AT&T right now since I don't need Verizon's roaming coverage and would rather pay less and have faster speeds now.
There's much discussion of coverage and speed. Where I live, near Chicago, Verizon can't be beat. But the bigger thing for me is that their Customer Service is very good. I could not believe when I got my iPhone 5 a couple of days ago and had trouble activating it, I called Verizon and was speaking with a good english speaker in less than a minute. This was with millions of people getting the iPhone 5 (probably a good portion of them on Verizon.) My wife just had to call their tech support because her 4S wasn't getting on 3G. Again, she was speaking to someone within less than a minute who was knowledgable. Ironically, as I write this, it turns out the 3G network is down. But Verizon outages like this are very rare and in this day in age of complete crap support and idiot agents, I'd almost rather have a day of outage every year supported by decent people than only an hour supported by morons.
No, he's talking out his arse. For one, his talk about CDMA use is nonsense - Korea, Japan and Vietnam all use US-style CDMA, and Australia did for a while before dropping it. The most widespread 3G system is W-CDMA (called UMTS when it's run at 2.1GHz), so all the world is using a form of CDMA.
On the technical front, he's talking crap, too. The way CDMA works is that everyone on a channel transmits on the same frequency at the same time, but everyone's signal is scrambled using a different permutation of the "convolution code". This means that to each user, every other user's signal appears as noise. The scrambling needs to be precisely synchronised for this to work properly, hence the need for high-accuracy, (typically GPS-derived) time in base stations. It also means that adding more users to a channel just degrades the signal for everyone and gradually reduces the effective coverage area of the base. This is sold as an advantage, as you don't need as many bases to get coverage of the same size area if users are sparse.
The complication comes in when you have a nearby mobile and a more remote mobile: assuming they have the same transmission power capability, if both transmit as full power, the nearby mobile's signal, appearing as noise when the base is trying to decode the remote mobile's signal, will totally swamp it. The base has to actively manage the transmit power of all mobile stations so that each one is transmitting at the lowest power at which it can receive a reliable signal. This is a complicated optimisation problem that uses lots of CPU power in the base station. It sends literally hundreds of transmit power management messages each second to each mobile. W-CDMA, with wide 5MHz channels, also gives the base station freedom to assign different size parts of the code tree to different mobiles, allowing bandwidth and reliability to be traded off on yet another level.
The reason you can get dropouts is that a bad decision by the base, or a badly behaved mobile that's closer to the base than you can cause the base to lose your signal. Also, excessive users on the channel (i.e. network operator not building enough base stations for number of users) will tend to cause the people with marginal signal to lose their connection.
By comparison, in a TDMA system (like GSM, iDEN or TETRA) each active mobile is assigned a timeslot, and they only transmit/receive in their allocated timeslot. Once you have a timeslot (making a call or establishing a CSD connection), it's yours until you give it up as long as you'e in the cell. If there are too many active users in the cell, you can't get a timeslot and therefore can't make a call. GPRS/EDGE packet data uses dynamically allocated timeslots that are assigned for brief periods - just long enough to send/receive a few packets at a time. There's also the issue of control channel capacity - control channels are used for call establishment sequences, SMS, cell broadcast packet timeslot negotiation, and authentication/keep-alive traffic. Control channels are a limited resource that can be over-utilised by having too many users, too many data connections, or too much SMS traffic.
Sounds simpler, right? Well, it isn't quite so easy. Remember the speed of radio wave propagation isn't infinite? If everyone was the same distance from the base, getting the timeslots to line up would be easy, but as they aren't the more distant a mobile is from the base, the earlier they have to transmit, so that the signal arrives at the right moment as seen by the base ("timing advance"). If this isn't managed correctly, received signals will overlap and corrupt each other, particularly if the signal from one (presumably closer) mobile is far stronger than the signal from another (presumably more distant) mobile. There's also a limit to how much timing advance a base can manage, meaning that under ideal signal propagation conditions there will be a distance lockout point where you will be cut off abruptly (IIRC it's typically configured for 15km, 35km or 50km for GSM, depending on user density and cell layout - it loses some capacity when configured for longer lockout distances).
Anyway, it's not that either system is designed to drop your call, they just have different trade-offs.
But Sprint has unlimited data.
It's a seriously stupid Ask Slashdot. Unless you state where you will be living, how often you will travel and where, how you use your service, and what your priorities are, no one can answer. Different carriers would be better for two different families living in the same city depending on a whole bunch of factors.
The US is a big place, and even within relatively small geographical areas there can be a lot of variation. Look at where you are going to be, and look at who has the towers and the coverage. There are even areas where cricket has a decent score.
"She's a scientist and a lesbian. She's not going to let it slide." Orphan Black
If you define best as in most reliable coverage, the answer tends to be Verizon regardless of the city in question. This is doubly true as soon as you get into more rural areas, but it's worthwhile in the city as well. (ie, Slightly less likelihood of losing signal in elevators, inside buildings, etc.. than AT&T or T-mobile. Call quality also tends to be better, with less distortions and other weirdness in my experience.)
For what it's worth, I've also found Verizon's support to be quite good. I'm not sure why all the vitriolic posts about them; every time I've needed them (maybe 4-5 times over the past half decade?), their support has been prompt and helpful, even for weird things like playing musical chairs with phones in an account while simultaneously preserving all upgrade/contract dates. It is also all US-based, and has great hours well into the evening. What more do you want, especially in this day and age of overseas, outsourced support from India that you can barely understand?
Verizon knows they are the best though, and thus rapes your wallet in every conceivable way as a result. If money is your bottom line, don't even look at them. Go with T-mobile or even AT&T. If however you want the best coverage and quality of service, Verizon is the way to go in most places.
$30 a month buys 300 minutes, unlimited texting, and unlimited 3g/4g (throttled after 2.5 gigs)
All of them.
The CB App. What's your 20?
I'd add www.coveragemapper.com and www.cellmapper.net to the list although I'm not sure how complete their coverage maps are for USA; pretty good for Canada.
I checked out opensignal.com (formerly opensignalmaps.com) and was disappointed in the countries & cities they had maps for.
+1 to this
(Assuming you are going to be spending the majority of your time in an urban area)
Get an unlocked Galaxy Nexus (or whatever the next Nexus is) and use it on the Straight Talk T Mobile service.
Here's a pretty comprehensive guide: http://forum.xda-developers.com/showthread.php?t=1646755 Plus, here's another vote for T-Mobile's customer service.
Let me simplify this.
Go with t-mobile.
T-mobile coverage sucks where you live? Well, then you're stuck with Verizon (or whoever else is around).
What about AT&T you ask? Let me tell you. If you're a person who never had to deal with AT&T, you're one lucky lifeform. I'm not so lucky. I pay twice the AT&T advertised rate to the monopoly cable ISP for my home just so that I won't have to deal with AT&T.
Sprint, I don't know about.
Fuck systemd. Fuck Redhat. Fuck Soylent, too. Wait, scratch the last one.
After nearly seven years of living anal free
Seven years without an anus ... you must be seriously backed up.
When information is power, privacy is freedom.
because I don't know that yet - wherever the jobs are is where I'll be. Most likely Silicon Valley, but I'm not limiting my choices. Got a job for a mobile app developer? I'm there.
Because it frees you from having to use a phone at all. You can stick your head out the window and shout at more people than mere 'phones' on Sprint can reach.