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Cyber Monday and Amazon's Online Dominance

sturgeon writes "A report out this morning pegs Amazon with a whopping 14% share of all daily Internet users — almost twice the nearest competitor (Ebay). And this number does not include all shopping sites absorbed by the growing Amazon empire. The original report has interesting graphics comparing Amazon to other retailers like Best Buy."

36 of 174 comments (clear)

  1. It's not surprising by mandark1967 · · Score: 3

    They generally have better prices or, if not "the" lowest prices, they have better shipping options. Combine that with the lack of Sales Tax collected in the state I live in and the argument can be fairly made that you'd be dumb to go anywhere else.

    They've been great for me and have helped me save much over the last year or so just in shipping costs. Places like Newegg are adapting and "trying" to match Amazon but, at least in Newegg's case, they seem to be failing.

    --
    Sig Follows: "Suppose you were an idiot. And suppose you were a member of Congress. But I repeat myself." -- Mark Twain
    1. Re:It's not surprising by blueg3 · · Score: 5, Informative

      I've started buying components from Amazon instead of Newegg. For my state, almost every online retailer charges sales tax. As a Prime member, the shipping is of course way better.

      The major difference for me, though, is that Amazon's return policy is so much better. I've gotten both a drive and memory from Newegg that arrived DOA. The return procedure is a bit of a pain, they don't cross-ship (last I knew), and you're charged for shipping. You also have to get a replacement, rather than a refund, or pay a 15% restocking fee. If an item from Amazon is DOA, they'll ship you a new one immediately (second-day, generally) and pay for shipping the old one back. Return or refund, no fee.

      I just don't feel like paying someone to send me broken items, especially when better options are available.

    2. Re:It's not surprising by at_slashdot · · Score: 3, Informative

      I'm doing the same thing, but the search on Amazon is atrocious.

      --
      "It is our choices, Harry, that show what we truly are, far more than our abilities." -- Prof. Dumbledore
    3. Re:It's not surprising by _UnderTow_ · · Score: 5, Informative

      Yeah, the search and presentation of results is really horrible on Amazon. What I've been doing lately is using Newegg to find the exact mix of features that I want and then searching Amazon for that model number to get free shipping via Prime.

    4. Re:It's not surprising by crazyjj · · Score: 3

      On some things, you'd be fucking insane to go anywhere else. When I pass kids going into the bookstore at my university I almost want to slap their dumb asses sometimes. They pay 2-3 times what Amazon charges for books, and then bitch and moan about some $25 lab fee.

      Online generation my ass.

      --
      What political party do you join when you don't like Bible-thumpers *or* hippies?
    5. Re:It's not surprising by adolf · · Score: 3, Insightful

      So?

      If Newegg doesn't like it, they can do the right thing and address their customer service and shipping issues.

      The mere fact that they have a useful search engine does not somehow automatically entitle them to my money, especially if they're going to be ball-dropping assholes about the rest of the process.

    6. Re:It's not surprising by blueg3 · · Score: 2

      Absolutely. Searching Amazon for a set of particular features is nearly impossible. (It's not so bad if you are searching a small space or searching for "oh hell, anything cheap that roughly fits the bill".) Newegg's search feature is great. It's not great enough to make me overlook the fact that I've been burned twice after actually buying from them.

  2. I used Amazon for most of my shopping by garcia · · Score: 4, Informative

    I needed to get a few items this holiday season:

    1. LEDTV
    2. Digital camera and accessories
    3. Kindle (original)
    4. Clothes
    5. Toys
    6. Books
    7. Misc

    I got 6/7 items on Amazon. Why? A few reasons: I'm already an Amazon Prime member (as a student it was just stupid cheap and I like the streaming options for kids shows) and the very few times I've had a problem with what was shipped to me they have been nothing but spectacular in dealing with it; usually just immediately shipping out a new item without me having to send what I already received back before they'd send a new item.

    I also personally believe the shopping experience is far superior to the other online options I looked through (NewEgg, Target and Walmart). Target's site was slow, cumbersome and confusing. Walmart was somewhat similar to Target but at least their site loaded and Amazon's prices were lower for the same or very similar product and next-day option at $3.99 or free at 2 day killed anything I saw elsewhere.

    Overall Amazon has been a winner for me for years for bigger purchases and if they keep it up, they'll continue to get my business. While I don't consider myself a HUGE buyer at the holidays, aside from the clothing I bought for my wife where I needed a very specific item that wasn't available anywhere but where I purchased it from.

    YMMV.

    1. Re:I used Amazon for most of my shopping by alphatel · · Score: 5, Funny

      Fine, but your best bet for Twinkies is still ebay.

      --
      When the foot seeks the place of the head, the line is crossed. Know your place. Keep your place. Be a shoe.
    2. Re:I used Amazon for most of my shopping by vlm · · Score: 4, Funny

      Someone is selling used Twinkies?

      Yeah, two girls. Order now and get one cup. There's a promotional internet video you could google for.

      --
      "Science flies us to the moon. Religion flies us into buildings." - Victor Stenger
    3. Re:I used Amazon for most of my shopping by flimflammer · · Score: 2

      I only ever purchase from Newegg or Amazon anymore. While I have Amazon prime, many times Newegg has something cheaper, and oddly, I always seem to find the items that have free 2-3 day shipping baseline. Theirs and Amazons RMA process are both spot on in my opinion.

    4. Re:I used Amazon for most of my shopping by mcgrew · · Score: 3, Insightful

      Please don't link to paywalled sites, especially when so many others aren't yet have the same content.

  3. Fluff? by Anonymous Coward · · Score: 2, Insightful

    Why not post interesting stuff. Amazon excels at what it does. If you don't want to buy from them, there is a whole world out there from which you can choose. They seem to play well with small businesses from what I see from their search engine. I hate talking to folks from India when I have a problem, but it does get resolved for the most part. They always seem to issue refunds and returns with me. A 'good' company.

    Yawn.

  4. 2005 called.... by Anonymous Coward · · Score: 5, Funny

    ....they want your netbook back.

  5. Re:Amazon's getting a little bloated by rtaylor · · Score: 4, Insightful

    but as an individual using a netbook

    You might not be the big spender they're targetting. They maximize for revenue, not for # of shoppers.

    --
    Rod Taylor
  6. Re:Amazon's getting a little bloated by WillAdams · · Score: 2

    Not only that, but there're little bits of Flash in various places for some reason or other.

    The wish list interface is quite nice though, and I'm finding that a lot of what I'm managing (in private lists) is from other vendors using Amazon's Universal Wish List feature (which isn't making them any money).

    --
    Sphinx of black quartz, judge my vow.
  7. screw "cyber monday" by Trepidity · · Score: 2, Insightful

    Cyber Monday is about as much of a scam as Black Friday, and furthermore, using the prefix "cyber" in this sense is annoying unless you are in a 1980s novel.

    1. Re:screw "cyber monday" by slashmydots · · Score: 4, Informative

      Damn right! This year is 2x as bad as last year which was 2x as bad as the year before it. Here's ever single company's MO for black friday:
      1. buy a ton of something straight from Asia that's way below your normal quality standards from brands nobody's heard of
      2. put it on sale near cost but understock it so it runs out quickly
      3. mark up things people actually want

      Even newegg got into it. I put in a newegg order about 1 in 3 days during my shop's busy season so I know what things cost and they are outright lying about the discounts. Like I ordered two Vertex 4 128GB SSDs while they were on sale for $79. They claimed it was "50% off of an original price of $149." Bullshit! It's been $110 for months. Maybe $150 was launch price or MSRP or something but either way, they're lying to their customers. And even they got into 2012: The Year of the Crappy Sub-$100 Android Tablet.

    2. Re:screw "cyber monday" by interkin3tic · · Score: 3, Insightful

      My love of steam has, if possible, increased because of this. They didn't call it cyber monday, they just had an autumn sale. And their sales are always real sales.

    3. Re:screw "cyber monday" by retchdog · · Score: 3, Insightful

      yeah, and? it's the "original price," not the "usual price." the original price is always the list price; that's normal, and list prices have been inflated so that they can be "discounted" for about a century now. nothing new here.

      --
      "They were pure niggers." – Noam Chomsky
    4. Re:screw "cyber monday" by olau · · Score: 2

      In Denmark, as a part of consumer protection efforts, this has actually been banned recently. You can't write a discount like that unless you've actually sold the item at the original price for real. There are some rules regarding the precise definition of the latter to leave ase little wiggle room as possible.

  8. Ebay Bytes by sdinfoserv · · Score: 3, Interesting

    As a "former" ebay power seller I can say Ebay Sucks! It's overridden with drop shipped crap that can be found for 30% less on pricewatch, they nickle and dime sellers to death, and there zero chance of calling to get a live body for customer support. Just look at the difference in CEO behavior - Ebay CEO's make millions in pay, Bezos salary is (c) $80K. When I quite selling on ebay, I quite buying there too. If there's anything I need to sell around the house, craigslist does for me.

  9. Re:Why Amazon? by Trepidity · · Score: 3, Informative

    Amazon actually now charges sales tax in the following states: California, Kansas, Kentucky, New York, North Dakota, Pennsylvania, Texas, and Washington. That's about 1/3 of the U.S. population there.

  10. Amazon vs Ebay by EmperorOfCanada · · Score: 5, Insightful

    I love the comparison of Amazon to Ebay's sales. The biggest complaint I regularly see about amazon is when they ship some tiny object in a giant box. (Which is can also be interpreted as Amazon trying really hard to make sure things aren't broken) whereas I read at least one complaint about ebay and or Paypal every day. Ebay has managed to anger the sellers by being totally one sided in disputes while at the same time they do little to clean up the listings to make ebay easy to use. If I want a part for an iPhone (say a new glass screen) I have to scroll through page after page of the same crap like cases and screen protectors. I want a raspberry pi yet it is just page after page of cases. They have no easy mechanism to clear out the crap. Basically all those cases are spam. I suspect that for any search that results in 1000 results that people are buying 4 or 5 of those results over and over and that they other 996 are just making people angry.

    The only thing that ebay has improved as far as I am concerned was when they allowed you to sort by lowest price plus shipping. This then eliminated those people who were selling the $20 item for $1 plus $19 shipping.

    Amazon has stumbled on a super secret business formula: treat the customer the way you would want to be treated. At least it seems to be secret as few other businesses appear to know about it especially ebay.

    1. Re:Amazon vs Ebay by LBt1st · · Score: 2

      Ebay actually has some great search features. You can exclude words and do OR searches as well.
      If you simply add "-case -protector -shell" Or even just specify a minimum dollar amount of $25 you would eliminate most of the crap.

  11. Re:Other retailers like Best Buy by vlm · · Score: 2

    I thought Best Buy was Amazon's brick and mortar showroom?!?

    I tried something like that and it doesn't work as a strategy anymore. They don't stock enough stuff anymore.

    Long back story, but I recently needed an ethernet card. BB does not sell those anymore.

    Also they only sell like 2 models of power supply, only about 3 models of bluetooth earpieces.

    For some odd reason they have a whole aisle of dozens of external hard drive enclosures. They're identical except for styling.

    They do have massive numbers of overpriced cables, but all you need on amazon is what are the connector ends and how far apart are they?

    I don't even go there as a showroom anymore. Basically its a really tiny Target/Walmart without the clothes aisles. Office depot has a better selection of computer gear, which is crazy because I always think of them as "the binder store"

    --
    "Science flies us to the moon. Religion flies us into buildings." - Victor Stenger
  12. Re:amazon's immense size by Beyond_GoodandEvil · · Score: 4, Insightful

    YOU OWE USE TAX TO YOUR STATE even if sales tax was not collected at time of purchase -- so pay 'em already you fucking tax deadbeats.
    Why, b/c so govt. asshole decided to put his hand in my pocket? If I purchased an item that may have been subject to a tax(and let's get real there's plenty of tax holiday shenanigans an individual could run afoul of), why does the locality get any extra tax? The fuel that powered the truck that made the delivery was taxed, the income used to pay for the item was taxed(Assuming not living in NH, Florida etc). The land on which I will use the item was taxed, so why does the govt get another slice of the pie? Nevermind, the silliness of paying a use tax on a digital download. that has contributed to budget messes for many states?
    Sorry, you were looking for unsustainable pension funds and failure to recognize the conflict of interest inherent in collective bargaining of public sector unions. Just ask that rabid union buster FDR. "All Government employees should realize that the process of collective bargaining, as usually understood, cannot be transplanted into the public service."

    --
    I laughed at the weak who considered themselves good because they lacked claws.
  13. Re:Amazon's getting a little bloated by jedidiah · · Score: 3, Insightful

    They aren't snobs. They cater to a wide range of tastes and budgets. Your money is green enough for them even if you are running a netbook.

    This likely explains their dominance.

    It's Amazon, not Apple.

    --
    A Pirate and a Puritan look the same on a balance sheet.
  14. 1994 Called.... by Radak · · Score: 3, Insightful

    ....they want that joke back.

    1. Re:1994 Called.... by Anonymous Coward · · Score: 3, Funny
  15. Re:Amazon's getting a little bloated by NatasRevol · · Score: 2

    Oddly, they also seem to target their profit at 0%.

    --
    There are two types of people in the world: Those who crave closure
  16. Re:stopped buying from amazon for sales tax by Radak · · Score: 3, Informative

    Enjoy it while you can. Federal sales tax is probably coming in the next year or two and every online retailer will be collecting it.

    For a long time, Amazon was against a federal sales tax, for obvious reasons. But now they've done an about face, again for obvious reasons. They know it's coming, so it's now to their benefit to get it as soon as possible, since they're already forced to collect sales tax in some states. They've lost that small advantage in a few states, and they want to make sure everyone else loses it, too. Got to admit it's sound business sense on their part.

  17. Not in Canada by wiedzmin · · Score: 5, Informative

    They could do even better if 9 out of 10 products they sell didn't spit out "We are unable to ship to your address" for Canadian buyers. I am all but given up shopping on Amazon for that reason... they can't even provide a way to filter out items they can't ship to you!

    --
    Bow before me, for I am root.
  18. Re:Other retailers like Best Buy by crazyjj · · Score: 2

    Long back story, but I recently needed an ethernet card. BB does not sell those anymore.

    Went in there recently, and the entire place is basically one big TV/home theater showroom now. About the only other things they have are laptops, cellphones, and videogames. Music and appliances basically gone, DVD section shrunk down. Almost no computer components. Just TV's, laptops, cellphones, and videogames.

    --
    What political party do you join when you don't like Bible-thumpers *or* hippies?
  19. Re:Amazon's getting a little bloated by davester666 · · Score: 2

    They make it up on volume.

    I guess they are going for the home run, get every other retailer to go out of business, then jack up the prices.

    --
    Sleep your way to a whiter smile...date a dentist!
  20. Re:stopped buying from amazon for sales tax by Maltheus · · Score: 2

    Are you suggesting that they'd be able to get an amendment passed on this? Because it ain't covered under the 16th.