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Microsoft Has Been Watching, and It Says You're Getting Used To Windows 8

Dupple writes "Microsoft's user data shows that users are getting used to dealing with the Windows 8 user interface, reports this article at MIT Technology Review. Despite some of the more scathing reviews of Windows 8, ordinary users are getting along with it just fine, according to Julie Larson-Green, the Microsoft executive who leads Windows product development. Data collected automatically from some Windows users, she says, show they are adjusting to some of the new operating system's controversial features without problems 'So far we're seeing very encouraging things,' Larson-Green says of the large volume of data that Microsoft receives every day from people using Windows 8 who have chosen to join the company's 'customer experience improvement program.' All users are invited to enroll in that program when they first log into the new operating system. If they do so, anonymized information about how they are using the operating system is sent to Microsoft. Referring to complaints from some quarters, Larson-Green says: 'Even with the rumblings, we feel confident that it's a moment in time more than an actual problem.'"

31 of 675 comments (clear)

  1. Seeing how most companies won't migrate... by Anonymous Coward · · Score: 5, Insightful

    I don't know a single company whose IT will implement Windows 8 on anything. I'm talking everything from tablets, phones, laptops, PC's, or servers. In fact my company said straight out "No" because of all the problems it would entail.

    Did they ever fix the lack of command line for windows 8 servers?

    1. Re:Seeing how most companies won't migrate... by Anonymous Coward · · Score: 5, Insightful

      That'll take a decade, ala Windows XP. By then Windows 10 will be out. So, no thanks.

      Get left behind by the business community, you shills crack me up.

    2. Re:Seeing how most companies won't migrate... by gl4ss · · Score: 4, Insightful

      win9, or win8.5 will be out next year. by then they'll maybe have figured out if they really think people want to use 2 apps at the same time. or that people want to use applications instead of cut down appzzzzzzzz.
      besides, wolfgang certainly isn't buying more surface pro's because he hasn't bought the first one.

      anyways, people who haven used windows 8 for 3 months have used windows 8 for 3 months without switching to apple - what kind of fucking stupid poll is that?!

      --
      world was created 5 seconds before this post as it is.
    3. Re:Seeing how most companies won't migrate... by jythie · · Score: 5, Insightful

      Being forced to upgrade by end of lifing support does not make Win7 any less 'good enough for me', it just means taking the option away.

      Not sure what you are going on about with being 'left behind'. I am skeptical many businesses out there refuse to interoperate with other businesses because they are not running the latest and greatest software. I still see, for instance, a great deal of standardization on .DOC rather then .docx, and I do not recall seeing any companies saying 'sorry, your file format is out of date, no business for you'.

    4. Re:Seeing how most companies won't migrate... by Lawrence61 · · Score: 4, Insightful

      "Getting used to dealing with it". Wow, that must be some operating system. I'm sure Microsoft is sure proud of that. In time people can get used to all sorts of things, an operating system shouldn't be one of them. It should just work, and get out of the way of the user and be intuitive. In other words, more opposite of what windows 8 is.

    5. Re:Seeing how most companies won't migrate... by brianwski · · Score: 5, Insightful

      Hello, nice to meet you. Now you do know somebody who uses the start menu. I'm typing this on a Windows 7 64 bit system, and I use the "Start" menu all the time. Personally I keep a list of the top 10 applications I launch (Chrome, Visual Studio, a screen capture utility, etc) right at the very top level of the "Start" menu so I can get to them quickly, but the shortcuts disappear (when I release the mouse button) and don't clutter my view all the time.

      I work at a company that does both Mac and Windows apps deployed to customer's desktops. So we *HAVE* to stay current and support all the new Microsoft and Apple OS releases. Windows 8 is the future, it's just that the future really sucks. The only thing keeping my spirits up for now is the hope that Microsoft comes to its senses and makes Windows 8.5 or Windows 9 suck less. Honestly I don't have much hope left, they are still pushing the tool ribbon and pretending it is a success. Microsoft doesn't like to admit it made a mistake, even when the evidence is overwhelming.

    6. Re:Seeing how most companies won't migrate... by slashmydots · · Score: 4, Insightful

      Or, perhaps, you could not waste your money and get stable, working, long-term Thinkpads with flip screens running Windows 7 Pro (downgrade rights) and dual batteries for cheaper than a pro tablet and it comes with a DVD drive and full keyboard. Or are you one of the IT departments that buys pretty, shiny, trendy gear to impress the boss instead of actually get work done?

    7. Re:Seeing how most companies won't migrate... by Dcnjoe60 · · Score: 5, Insightful

      The Start Menu is still there. It's just full screen now. And you can fit more than 10 applications to launch on it (or fewer, if you prefer). I've read one complaint that the Start Menu hides the desktop, but I don't care about looking at the desktop when I'm starting a new app. Why would I? And the Start Menu still appears and disappears quickly.

      It really not much of a change if you stay away from metro apps (those are good for 'leisure mode')..

      There is no start menu. There is the metro page, but that is hardly the same thing. A start menu would mean that I could have a word document open on my screen and hit the start menu to open another app, without losing site of the word document that might actually contain the credentials I need to enter into the other program. With the metro page, you are jumping back and forth from entirely different screens and then scrolling looking for the proper square on the metro tab.

      Maybe that is more efficient on the Minority Report, but it in reality it seems much less efficient than click-click.

    8. Re:Seeing how most companies won't migrate... by tripleevenfall · · Score: 5, Insightful

      No kidding. The business community stays with what works, until they have to move for a legitimate business reason. "New shiny touchy colory" is not a legitimate business reason.

    9. Re:Seeing how most companies won't migrate... by Billly+Gates · · Score: 4, Insightful

      Wow that info is outdated.

      IE 10 != IE 6 by a longshot! It is the most caught up version of IE yet that supports HTML 5, CSS 3, and has great hardware acceleration and loads up sites as fast if not faster than Chrome. It is the only browser that is double sandboxed against hep spray attacks, as well as ASLR, and DEP.

      I am not an IE fan nor am I even using it right now (Chrome), but for using shitty ancient web apps optimized for IE 7 and IE 8 is it the only option. Also only IE is enterprise grade with .MSI and group policies and AD integration so you can manage 9,000 easily with different settings for different OUs and groups such as one for faculty, another for students etc.

      If you have a problem with this go harass Mozilla for not making Firefox enterprise friendly. Until that time comes we are staying IE only. With the later releases following standards and behaving like Chrome and Firefox it is not a big of an issue as it once was.

    10. Re:Seeing how most companies won't migrate... by Capt.DrumkenBum · · Score: 4, Insightful

      "New shiny touchy colory" is not a legitimate business reason.

      You have obviously never dealt directly with a CEO.

      --
      If I were God, wouldn't I protect my churches from acts of me?
  2. Except people who join that program..... by Stickiler · · Score: 5, Insightful

    Are already probably lenient towards Microsoft, so they will of course make themselves learn the new UI. About 80% of the people I know just automatically click no and go past it, and the other 20% make an active effort to click no and go past it. It's like polling the people at a major sporting event about how enjoyable they find that sporting event.

    1. Re:Except people who join that program..... by PlusFiveTroll · · Score: 5, Insightful

      Because a lot of people have an issue with..

      "This application is going to send off 'some stuff you don't understand.. bla bla tech bla' to servers somewhere you don't know." They automatically mistrust a program that sends off unknown information when presented with the choice.

      What Microsoft says. "Send anonymous usage details to Microsoft servers"

      What the user reads. "Send your porn viewing habits to god knows where and who"

    2. Re:Except people who join that program..... by Rogerborg · · Score: 5, Insightful

      Because this "program" isn't about making the product better, it's just about collecting some numbers - any numbers - that can be used in the sentence "Windows 8 is an astonishing success because X of our users figured out how to do Y within Z seconds."

      --
      If you were blocking sigs, you wouldn't have to read this.
  3. Prisoners are getting used to being sodomized by erroneus · · Score: 5, Insightful

    I am not saying that Windows 8 is even remotely similar to prison rape (though some might suggest there may be some similarities, I am not saying that) but the very notion that a party or group is getting used to something does not mean they like it or want it.

    I supposed I could have said "taxes" or any other thing people generally don't like, but I wanted to be a little edgy... a little dramatic.

    So yes. We acknowledge Microsoft is shoving their things [Windows 8 in this case] through our [choose an orifice] and we acknowledge that we presently don't have much choice in the matter.

    1. Re:Prisoners are getting used to being sodomized by Sponge+Bath · · Score: 5, Insightful

      That sums it up. Nothing in the article about people liking or preferring the New Windows Order. Just the limp pronouncement that people who must use Windows are finding ways of grinding through the experience.

    2. Re:Prisoners are getting used to being sodomized by bobstreo · · Score: 4, Insightful

      I think it's more like stockholm syndrome
      http://en.wikipedia.org/wiki/Stockholm_syndrome

    3. Re:Prisoners are getting used to being sodomized by MatrixCubed · · Score: 5, Insightful

      Don't confuse "ignorance about alternatives" with "desire to purchase".

      Many users only "see" Windows. They don't know about Linux, and consider Mac OS as "those things that aren't Windows that other people have".

  4. 3 month rule by weszz · · Score: 5, Insightful

    Anyone really surprised?

    Give any big change 3 months and it will get accepted if you don't give in as the change forcer.

    I've seen it at work too many times to count. Manglement makes a decision that upsets everyone and lots of people talk about how they are going to start looking elsewhere for employment and the sky will fall and this is terrible, but after the 3 month gripe period, everyone accepts the changes and life moves on.

    It's how things work.

  5. Warm feeling by morcego · · Score: 4, Insightful

    Data collected automatically from some Windows users

    Oh, that gives me such a warm feeling inside...

    --
    morcego
  6. Much Like ... by eldavojohn · · Score: 5, Insightful

    Microsoft Has Been Watching, and It Says You're Getting Used To Windows 8

    Much like a kid who has broken his arm "gets used to" a cast or sling. Much like a cow who has been electrocuted many times by a fence "gets used to" staying away from it. Much like someone convicted of a DUI "gets used to" riding a bicycle.

    'Even with the rumblings, we feel confident that it's a moment in time more than an actual problem.'

    Under what circumstances, exactly, would someone who works for Microsoft ever say anything contrary to that? Anything could be going on, good or bad, and that is exactly what they would say to dismiss criticism.

    --
    My work here is dung.
  7. Re:Poor Sample Pool by Motard · · Score: 5, Insightful

    Well, if the population being measured does not include the 'tech-savvy', the results suggest a pretty successful transition.

  8. Re:Poor Sample Pool by Sockatume · · Score: 4, Insightful

    First of all, I'm not sure what bundling has to do with it. I mean, as opposed to all the Windows 8 user data they're getting from people who didn't have Windows 8 installed on their PC?

    Secondly, surely if the user data was skewed to less-competent users then a more representative sample would should an even quicker rate of acclimitisation?

    I'm sceptical of the kind of coarse-grain user data they're surely getting, and the conclusions themselves* but I genuinely can't tell what your point is here.

    *That people are able to comfortably use Windows 8 within a few weeks shouldn't be a cause for celebration, that should be the level below which everyone in the project gets fired. The cheering shouldn't start until your design changes are shown to have led to improvements that are worth the cost.

    --
    No kidding!!! What do you say at this point?
  9. 10% day 1 fail rate nothing to boast about by Jerry+Atrick · · Score: 5, Insightful

    It's mind boggling, only 90% managed to use the start screen and charms on day1.

    So in that 10% are folk that failed to work out how to get the login prompt from the completely control free boot page. And people who failed to shutdown their PC making up the bulk of it - since that needs the charmless bar.

    Just to install ClassicShell or fire up the desktop to use it with needs use of both the start screen and charms. So even if you never use them again you still count as a MS success in these stats.

    Any other company would be panicking over a 10% fail rate just starting up their software, not claiming it as a success.

  10. Re:It's not terrible by pscottdv · · Score: 5, Insightful

    The windows button finally has purpose. You can hit that button, start typing an app name and then space/enter to launch

    So... It's just like DOS except you have to hit the windows key before you type the name of the program you want to launch.

    The more things change, the more they stay the same...

    --

    this signature has been removed due to a DMCA takedown notice

  11. "getting used to it"??? by mark-t · · Score: 5, Insightful

    You can probably "get used to" almost anything when you aren't given a choice. Heck, you can "get used to" chronic back pain too...

    But that's a far cry from meaning that a person actually prefers it

  12. Re:It's not terrible by rudy_wayne · · Score: 4, Insightful

    I've noticed a couple different things:

    1) It makes me a lot more selective about putting things on the taskbar and desktop.

        a) I put things I really do use out there, so things are highly geared to my workflow

        b) Things I find I'm not using get punted
    2) The windows button finally has purpose. You can hit that button, start typing an app name and then space/enter to launch. I find I'm mousing less actually.

    In addition, Windows 8 hasn't come with the alternating-release-something-new instability problems we've gotten used to. It's every bit as solid as 7 and has better integrated security features. Win, win in my book.

    LOL!!

    Type the name of an app and then hit enter. Welcome to DOS. Are we suddenly back in 1992?

  13. I don't have a windows key... by raehl · · Score: 5, Insightful

    Seriously, I don't... I still have my keyboard from 1993 because these new ones stink.

    More seriously - I use my computer for work. Not kids, not watching videos, not games, WORK. Windows XP/7 is better at getting work done than Windows 8.

    Hopefully microsoft pulls their heads out of their butts on this and allows a quick setting change to "I have no use for metro, thanks."

    1. Re:I don't have a windows key... by howardd21 · · Score: 4, Insightful

      Seriously, I don't... I still have my keyboard from 1993 because these new ones stink.

      More seriously - I use my computer for work. Not kids, not watching videos, not games, WORK. Windows XP/7 is better at getting work done than Windows 8.

      Hopefully microsoft pulls their heads out of their butts on this and allows a quick setting change to "I have no use for metro, thanks."

      So do I - real work. I do not play games on a PC; prefer a 4:3 aspect if I can get it because no movies, etc. I do not even listen to music. But real work is generally done in applications like Word, Excel, AutoCAD, ERP, etc. Not the Windows operating system, but the apps loaded from it. Beyond loading an app, or managing files, what other real work is done in the Operating system? Very little. And I find Windows 8 about as good for that Windows 7. Plus it loads faster and finds printers nearby.

      --
      no comment
  14. Re:Poor Sample Pool by Anonymous Coward · · Score: 4, Insightful

    I just watched the first of those two videos.

    I have had Windows 8 for about two weeks now, and I tell people that I hate it.

    I agree with the GP here, that the problem is that it is not intuitive how to do anything.

    I purchased Windows 8 Pro Upgrade and installed it. Aside from a single post-card sized piece of paper, it comes with no documentation what-so-ever. There are a few cues on the screen the first time, and that's it. I probably learned more from watching just that one video that from playing around with Windows 8.

    My question is, "Why couldn't Microsoft provide a decent tutorial for new users?".

  15. Frogs Get Used to Temperature of Boiling Water by Jeremiah+Cornelius · · Score: 4, Insightful

    In the end?

    Still tastes like chicken.

    Seriously. If this is the best language of encouragement that Ballmer can choke out of his throat, then you know there is a Vista-sized hole in Microsoft's delivery.

    I know! Why don't we all get used to Ubuntu Unity and Libre Office? "Even with the rumblings, we feel confident that it's a moment in time more than an actual problem."

    --
    "Flyin' in just a sweet place,
    Never been known to fail..."