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Surface Pro Sold Out; Was It Just Understocked?

TechCrunch is one of the many outlets to report that Microsoft's Surface Pro tablet computer sold out on its first day of wide availability. Business Insider points to Reddit threads complaining that "selling out" was largely a product of not having all that many in stock to begin with, in some cases not even enough to cover pre-ordered devices.

41 of 413 comments (clear)

  1. Is the same true for the Nexus 4? by hsmith · · Score: 4, Interesting

    I think the Surface is a terrible device, but It will be interesting to see reaction to this vs reaction to the Nexus ordering issues.

    1. Re:Is the same true for the Nexus 4? by Anonymous Coward · · Score: 3, Interesting

      You mean that Nexus 10 which is shown as "In Stock" at Google's Shop?

    2. Re:Is the same true for the Nexus 4? by Frosty+Piss · · Score: 5, Insightful

      You know, it's silly to even have this type of "story" at Slashdot since it is a TROLL to began with. It does not matter what happens with Surface, since it's a Microsoft product, good bad or great, it will not get an unbiased review here.

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    3. Re:Is the same true for the Nexus 4? by icebike · · Score: 5, Insightful

      You know, it's silly to even have this type of "story" at Slashdot since it is a TROLL to began with. It does not matter what happens with Surface, since it's a Microsoft product, good bad or great, it will not get an unbiased review here.

      Exactly so. Much hated and despised and derided here on slashdot. Yes its heavy, thicker, and has a shorter battery life and costs more.
      So what? It still meshes perfectly with your existing software.

      Surface Pro will sell, because most businesses can simply write it off of their taxes, an put it immediately to use without having to first rewrite all of their corporate apps to run on IOS or Android, or Surface RT.

      With Surface PRO, you install your existing apps and go. Its that easy, and all of a sudden the shop floor has inventory management (or whatever) without having to leave workstations all over the place.

      I actually expect it to outsell Surface RT, because even though those apps written in C++ can (allegedly) be cross compiled for RT, not every company has access to the source of the commercial products they use, and not every company wants to jump through Microsoft's hoops to get their software released for RT.

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    4. Re:Is the same true for the Nexus 4? by Anonymous Coward · · Score: 4, Funny

      "The Nexus 4 was a pain in the butt to get... at least for me it was."

      Everyone else just put theirs in their pockets. You should try that next time.

    5. Re:Is the same true for the Nexus 4? by symbolset · · Score: 5, Informative

      BTW: Andy Rubin was responsible for Danger and Hiptop, and sold it to Microsoft for one billion dollars. Microsoft turned it into the KIN. He was also responsible for Android and sold it to Google for fifty million dollars. He stayed at Google and together they turned it into, well, Android. Isn't that ironic?

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    6. Re:Is the same true for the Nexus 4? by Anonymous Coward · · Score: 4, Informative

      I actually expect it to outsell Surface RT, because even though those apps written in C++ can (allegedly) be cross compiled for RT, not every company has access to the source of the commercial products they use, and not every company wants to jump through Microsoft's hoops to get their software released for RT.

      Except that ALL apps on Windows RT have to programmed for the WinRT api (no Win32). To put it simply, that means metro only. Even if you had the source code, you would have a huge amount of work to do rewriting the UI. Its not a recompile. The Surface RT is DOA.

    7. Re:Is the same true for the Nexus 4? by c · · Score: 3, Insightful

      Surface Pro will sell, because most businesses can simply write it off of their taxes, an put it immediately to use without having to first rewrite all of their corporate apps to run on IOS or Android, or Surface RT.

      Er... is this before or after they downgrade the O/S to Windows 7, or possibly even XP?

      It's running Win8, which means 90% or corporate IT shops are going to eye it with tremendous suspicion, if not outright hostility, and unless your job title is a TLA starting with "C" and end with "O", odds are you're not even going to get a Surface Pro through the door.

      There are probably business users who'd find one of these things useful, but I highly doubt it'll be any with their own corporate applications.

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    8. Re:Is the same true for the Nexus 4? by hairyfeet · · Score: 5, Insightful

      If they purposely understocked the Nexus to make it look hotter than it was then they need to be called out on it, just as we are seeing sites call MSFT out for understocking to try to make Surface look like less of a fail.

      We already know SurfaceRT and Win 8 have bombed HARD, not only did MSFT not get the traditional Xmas bounce like they have had for every previous release for ages but sales actually went down 12%, and we've seen the WinPhone fail, MSFT blaming the OEMs because they wouldn't build $1000 WinTabs to join the Ultrabooks in the big pile of unwanted shit, look we ALL know the score here. But as a small shop owner there is one thing that made my mind up for anything Win 8 not to be had in my shop (The first since WinME) and that was the fact I had a beautiful Athlon triple system running win 8 for nearly 7 months and not ONE offer, not one. Nobody wanted it. I put win 7 on? It sold in 3 days.

      Will they sell SOME Surface pro units? Sure, there is a Zune owners club you know, in today's market you can find a small niche for just about any product. Look at what WinXP and Win 7 tablets sold and that will probably be what Surface pro sells, but at the end of the day Ballmer is bound and determined to make Windows a "premium" brand and that just isn't gonna happen, it would be like doing a re-release of the Pinto and having it priced to compete with Ferrari, it just ain't gonna happen. If he believes in metro so much he should spin it off and let THAT be the premium brand and Windows be the regular brand, but at the end of the day it just isn't gonna work this way. after all WHAT is the selling point of Surface pro? "You can use all your windows programs on it!". Really, so it is magically gonna make those millions of programs that were designed around a keyboard/mouse UI work on a touch UI?

      While I don't own any Apple products, I think they are overpriced and have too much control by Apple, i have to give credit where credit is due and they were SMART to not jam OSX on a tablet and call it an iPad. Trouble for MSFT is X86 backwards compatibility is really their only selling point. Nobody buys Windows because they LIKE MSFT or want to stare lovingly at a WinFlag, they buy it because they have a ton of software NOT written by MSFT they want to run. Apple didn't have that problem as the biggest apps like iTunes were owned by Apple. So at the end of the day while I'm sure they'll sell a few it sure as fuck isn't gonna "save the company" or be any kind of "iPad/Android killer" and they can lowball the units all they want, at the end of the day i predict it'll be another Zune.

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    9. Re:Is the same true for the Nexus 4? by hairyfeet · · Score: 5, Insightful

      Actually it will NOT sell except to a few niches like taking inventory and here is why: Business runs on OLD SOFTWARE. Check any business, be they large or small, and look at the age of the software. Business has tons and tons of old software because the cost of replacing it all would be insane and "if it ain't broke?".

      What does that have to do with Surface pro? simple what UI was all that old software written for? A mouse and keyboard. ever try to use mouse and keyboard software on a touchscreen? sucks big hairy balls as the software either has too small a target to hit or it doesn't know WTF you are trying to do and it becomes a guessing game to figure out WTF it'll take to get what you want in using the touchscreen.

      But this comes down to the core of what MSFT has a serious problem with and why they need to try to stop aping Apple and Google and ape IBM instead. You see Apple and Google? Its all Apple and Google software on Apple and Google hardware and backwards compatibility don't mean shit to them, this is the exact opposite of the MSFT situation where ALL they have going for them is backwards compatibility. Nobody buys MSFT OSes to look at the wallpaper, they buy it because they have an assload of older software not written by MSFT they need to run and all that software, billions of dollars worth, wasn't designed for touchscreens.

      Apple is ultimately a consumer electronics company, no different than those that sell TVs or consoles. Google is an ad company that don't have to worry about anything other than making sure the browser takes you to Google, MSFT is a 30 year old company with a shitload of software written by others that had damned well better "just work" and it just won't on a slab. This is why IBM makes a better company to ape, sell services to go with that software, but Ballmer can click his heels and say "There is no place like Cupertino" all he wants and he will never turn MSFT into Apple, its just two different business models that just don't work together.

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    10. Re:Is the same true for the Nexus 4? by Nerdfest · · Score: 3, Insightful

      ... and you people were wondering what all the fuss about rounded corners was about.

    11. Re:Is the same true for the Nexus 4? by Anonymous Coward · · Score: 5, Insightful

      Having worked in IT at two wholesale outfits, I doubt it'll even do for inventory taking.

      Warehouses aren't very friendly with electronics, devices get dropped or stuff gets dropped on them, there's always dust, so every fan is extra time spent on servicing (and Surface has two).

      You need it as cheap, rugged and light as possible - Surface is neither. You can ease "rugged and light" requirement, say, if you put it on some kind of cart with a stand - and then you don't need Surface again, because you can just put a cheap laptop on that stand.

      I just can't see where it makes sense. In places where "it can do what a laptop could do!", you can get cheaper laptop, why Surface? In places where "it's a tablet, but it runs full Windows with all legacy applications!", there are no legacy application for use in those places, they're either still on Windows CE, or they're already on iOS/Android.

    12. Re:Is the same true for the Nexus 4? by Bert64 · · Score: 5, Insightful

      Work to "secure" a windows environment is often wasted, since you will still have serious design flaws rendering all your hard work pointless...

      As for surface pro, windows tablets have been around for years and you can already run existing software on them... They have always failed while the ipad succeeded, and the surface pro only changes one of those reasons while leaving the others...

      1, The OS is not touch friendly, well windows 8 goes a long way towards fixing this but it still has its quirks...
      2, The apps are not touch friendly - installing your own existing apps isn't gonna be popular if they are unusable, you will end up rewriting them anyway at least to add a new touch friendly ui.
      3, The hardware is bulkier than an ipad or android device, with inferior battery life, surface pro still has this problem. For something your meant to carry around in one hand, bulky is not good.
      4, The hardware costs more - surface pro hasn't solved this either.

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    13. Re:Is the same true for the Nexus 4? by RaceProUK · · Score: 3, Informative

      Even if you had the source code, you would have a huge amount of work to do rewriting the UI.

      Ok, my bad. Someone on slashdot said that if you had win32 code (c++ or C# or something) you could just run it thru the compiler, indicate you wanted RT code, and it would run perfectly under RT. (Microsofts compilers would do the api translation).

      It sounded plausible, if not a little too good to be true. I personally don't know.

      I doubt there'll ever be tools to automate this sort of thing, because WinRT is all-new, and has almost nothing in common with Win32.

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  2. Sold out fast == Understocked? by kh31d4r · · Score: 5, Insightful

    Isn't that the definition?

    1. Re:Sold out fast == Understocked? by MrEricSir · · Score: 5, Interesting

      The question is whether or not it's a marketing strategy. Was someone at Microsoft wise enough to say "Hey, Apple and Nintendo made headlines by limiting supply..."?

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    2. Re:Sold out fast == Understocked? by transporter_ii · · Score: 5, Insightful

      Market strategy isn't working well for MS. In what I'm reading, Surface RT did 750,000 to maybe a million in 3 months. Asus is pushing a million a month for the Nexus 7. Rumor has it that the Surface RT had a very high return rate, as well.

      A separate report from IDC on the entire tablet industry in the last quarter doesn't even show Microsoft in the top five in the list of companies that had the most shipments of tablets. The report claims that Microsoft shipped "just shy of 900,000 units into the channel." Apple had the most tablet shipments for the quarter at 22.9 million units, followed by Samsung with 7.9 million units and Amazon with 6 million tablets.

      Amazon is beating out Microsoft? I bought a Nexus 7 and I can't really recall seeing much advertising for it at all. I'm seeing MS advertising left and right.

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    3. Re:Sold out fast == Understocked? by fuzzyfuzzyfungus · · Score: 4, Interesting

      This is tangential to your overall point; but Amazon's strategy seems to be not no advertising; but rather advertising a new way to buy Amazon stuff to existing Amazon customers. You see some chatter about the e-ink models(though less now, since they aren't trying to sell an entire product category to the non-techies); but the tablets are largely invisible unless you go to amazon.com, at which point you'll see references to the things all over the place.

      Given the reports about Amazon's negligible margins on the hardware, and their aggressive re-skinning and integration with their own store of stock Android, it seems likely that they mostly care about taking existing Amazon customers and turning them into better Amazon customers, while the other players are more interested in moving units across the board.

  3. O RLY? by girlintraining · · Score: 3, Insightful

    Am I the only one here who's first thought was: "Well, if that's their story, they better stick to it..." ?

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  4. Geeks, get to work. by SuricouRaven · · Score: 5, Insightful

    I want this thing running linux before the month is out. I'd even settle for Windows 7. Just... not the Windows 8 abomination. Anything but that.

    If it weren't for the price, I rather like the idea of an x86 high-spec tablet. The android offerings have to make a lot of compromises to keep weight down and battery life up. The Surface pro doesn't: It's a lap-burning battery-sucking brick with processing power to rival a laptop. That's the type of tablet I want.

    1. Re:Geeks, get to work. by ACluk90 · · Score: 5, Insightful

      Windows 8 is actually great for tablets. Have you tried it? And I seriously do not get why you hate the device's performance - get the RT version if you want long battery life and low specs. Or just any other table.

      Of course I would still like to see linux running on it.

    2. Re:Geeks, get to work. by Secret+Agent+Man · · Score: 5, Insightful

      So you'd settle for Windows 6.1 over Windows 6.2?

      I know people hate Metro on their desktops, but is there a reason it's so despised on what is its intended device use: a touch screen device?

      Outside of Metro, what's different between 8 and 7 (especially in tablet form)?

    3. Re:Geeks, get to work. by foobsr · · Score: 4, Informative
      I want this thing running linux before the month is out.

      https://plus.google.com/106631699076927387965/posts/4fcZhWrKyg3

      "Linux Mint on the Surface Pro. WiFi and touch don't work out of the box, but pen and Type Cover work great. "

      There you are.

      CC.

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    4. Re:Geeks, get to work. by Anonymous Coward · · Score: 5, Funny

      I want this thing running linux before the month is out.

      "Linux Mint on the Surface Pro. WiFi and touch don't work out of the box, but pen and Type Cover work great. "

      WiFi and touch don't work? If they get the graphics card and printer not to work, this thing will be as good as my Linux desktop!

    5. Re:Geeks, get to work. by Anonymous Coward · · Score: 3, Funny

      [1:124] Syntax error, ")" expected but "line break" found.
      Compilation aborted.

    6. Re:Geeks, get to work. by Doctor_Jest · · Score: 3, Insightful

      The fact that you have to get another app to bring the start menu back is evidence enough that Metro is not winning the hearts and minds. Why would you let a 13 year old use a Windows computer? Do you hate your son or something?

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  5. Isn't "Sold out on the first day!" by John+Hasler · · Score: 5, Interesting

    a standard marketing technique? That makes it possible to be "Amazed and pleased at the huge demand that has far exceeded our expectations!"

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  6. The Surface RT did as well... but that mean much by supremebob · · Score: 4, Interesting

    Microsoft also "sold out" of the Surface RT on launch day as well... and that thing has sold poorly after it's initial launch. They were originally expecting to sell 2 million units in Q4 2012, and they only sold about half of that.

    It seems that this tactic has become a common way for Microsoft to generate some additional post launch hype for their products. I wonder how many times they can get away with it before the mainstream press catches on...

  7. Re:i would like one by 0123456 · · Score: 4, Interesting

    I would absolutely buy one if I had not recently bought a high-end notebook. In fact I am thinking about buying it anyways and selling the notebook.

    Why?

    All the reviews I've seen say it's a heavy, expensive, power-hungry tablet that makes a crappy, expensive laptop.

  8. Color me skeptical by wytten · · Score: 5, Insightful

    All the pro-Surface stories I've seen over the last few months don't pass the sniff test.
    They all give me the impression that MS marketing is pulling out all the stops for this one,
    sensing serious implications if they fail.

  9. Re:Look, the thing is... by icebike · · Score: 4, Interesting

    The battery life is the biggest draw back in my opinion. Not a deal breaker, but still a drawback.

    For practical use in business, you have to be able to have it run all day on the shop floor, the sales floor, the offices or the patient wards.

    To be fair, the run time tests were continuous operation of some fairly screen intensive applications. If it is allowed to go to sleep mode in between frequent, but not continuous use, it may be fine in the real world.

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  10. Re:Isn't this the same for everything apple? by Swampash · · Score: 5, Insightful

    Yeah, but Apple runs out of stock when it sells fifty million things in the first 48 hours after launch. Microsoft announcing "SOLD OUT" because it only sent one single unit to the retailer is a little bit different.

  11. Re:I find the whole premise laughable by bmo · · Score: 4, Interesting

    >Maybe they just know roughly how many they expect to sell, and stock accordingly?

    That just means that Microsoft doesn't believe in its own product.

    If you really believe that your product will sell and people will stand in line for it, like they stood in line for Windows 95, and you've got the cash, you should at least make enough to fill the pre-orders and a couple of month's retail orders. It's not like Microsoft is hurting for cash for manufacturing and it's not like they don't have millions to throw at marketing research to find out the actual demand. There are so many things wrong with this "shortage" it doesn't pass the sniff test.

    >Really, why?

    Schadenfreude is fun. If you step on the backs of people with your boots on the way up, expect kicks on the way down. They deserve all the derision they get.

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  12. Yep by Sycraft-fu · · Score: 5, Interesting

    Some things sell out because they just can't make enough. The company has made as many as it can and put them all out to retail, and they all sell. However other things sell out because the company deliberately limits production/distribution to make them scarce.

    I can work too. People seem to have an irrational need to own things if they are told they can't have it. So paradoxically it can work to increase sales in the long run. People are told "you can't have this" and that makes them want it, even though they didn't before.

    Look at the massive run on firearms/magazines what with the proposal for new gun legislation. These people were perfectly happy with what they had prior to this, but suddenly they get told "you can't have this" and they want to rush out and buy it.

  13. Just zealotry by Sycraft-fu · · Score: 4, Insightful

    A lot of people on Slashdot decided Windows 8 was supposed to be bad. So now it is to them, regardless of any facts. They haven't actually used it to any significant degree, if at all, they just hate on it because they think they are supposed to hate it.

    You'll see the FUD crew out in full force about it. My favourite is that it is a "walled garden" and you can only run apps from the MS store. That is, of course, completely false. It runs anything Windows 7 ran. However the point isn't to spread information, but FUD to try and scare people away from using it.

    I'm certainly not a fan, since I think the look is a step backwards and Metro is retarded for the start menu, but I don't hate it. Get a start menu replacer and it works quite well.

    1. Re:Just zealotry by ArsonSmith · · Score: 4, Insightful

      You'd be right about that for me when vista came out. I never bothered to try it, heard it was bad, was fine on XP so just stayed there. After 7 had been out a while I realized that XP was a dead end and finally upgraded to 7. I tried 8 several times and I have to say it is somewhere just north of completely unusable. It is about as stupid as the office ribbon has been. Two years of trying to use that every freaking day and I still hate it every time I have to open an office app or look at email in outlook. Which I guess if nothing else it has forced me to do much more stuff in a cygwin xterm in plain text.

      Stupid stupid stupid. Sorry.

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    2. Re:Just zealotry by Deathlizard · · Score: 4, Insightful

      Don't forget, they like calling anyone who likes Win8 or Surface Pro a MS Marketing Shill.

      Frankly, the Surface Pro is one of the most powerful tablets for the price. Especially considering it has a Wacom Digitizer that's close to Cintiq level specs. Frankly, I could care less about three hour battery life, or two pound weight if it does absolutely everything my desktop can do with little to no compromise. And as for Windows 8, if it drives you so nuts, you could wipe the drive, turn off EFI and install whatever OS you want on the thing.

      I just find it interesting that people bashed the Surface RT because it didn't have Desktop Specs, and now they're bashing the Surface Pro because it doesn't have Tablet Specs.

  14. Shipping... by rcolquhoun · · Score: 5, Informative

    Just thought would mention, normally for new product releases there are at least 2 distinct batches to arrive in stores.

    First is air freighted typically not many units(often on pallets), second about a month later for the US, are standard shipping containers with the vast bulk of the supply. Air freighted products quite a bit more expensive (i looked at costs a couple of years ago and it was >5x).

    If have just spent large $ on a production run, want to get some return as soon as possible but don't want to wreck quite often tight margins by air shipping too much and have it sit around for the month it takes the bulk to arrive. By selling out early can quite often get publicity and pre-orders to help shift the volume arriving later without having to discount the initial price too much.

  15. They're not stupid. by __aaltlg1547 · · Score: 4, Insightful

    Margins on these things tend to be pretty thin (and sometimes negative at product introduction), so the last thing you want is to have a bunch of inventory that's not moving. So at product introduction, you make fewer than your low-side estimate of your first month's sales. Then, once you see how it's received in the market, you either ramp up production or you don't.

  16. Just projection by Uberbah · · Score: 3, Insightful

    So now it is to them, regardless of any facts. They haven't actually used it to any significant degree, if at all, they just hate on it because they think they are supposed to hate it.

    Or...they have used it, or have seen the qualitative and/or qualitative reviews showing just why Windows 8 is a piece of shit. How it's not internally consistent, how mundane tasks are now hidden behind multiple layers of obscurity, and generally user hostile.

    But let's pretend a spade isn't a spade, and that it's all just a bunch of Haterz whining on the Intertubes. Were you pushing the same storyline when Windows ME was released? How about Bob?

  17. Re:Isn't this the same for everything apple? by Kreigaffe · · Score: 4, Interesting

    Shit, son. Apple didn't even SHIP any iPad Minis to any stores in a 30 mile radius from me, save two that I'm aware of -- one being an Apple store, and the other an Apple-store-inside-a-Walmart.
    Most places didn't start seeing them until right around Christmas (erring more towards *after* Christmas than before).

    And of course Apple dropped iPad 3 prices by 50 bucks, and then again, so they now match the iPad 2 prices. Which were *not* dropped. So that the iPad Mini would be their lowest price point, so as to drive its sales. Many places stopped getting iPad 3 shipments around the last price drop, but PLENTY of iPad 2s! Which NO ONE WANTS, but Apple was able to unload onto retailers and keep the profitable 3s for their own stores.

    Not that any of that doesn't make good business sense..
    but then, not that any of that isn't at LEAST as big of a douche move as what you're saying MS is doing here.

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