Slashdot Mirror


Mayer Terminates Yahoo's Remote Employee Policy

An anonymous reader writes "AllThingsD's Kara Swisher reported and tweeted that Marissa Mayer (CEO since July 2012) has just sent an all-hands email ending Yahoo's policy of allowing remote employees. Hundreds of workers have been given the choice: start showing up for work at HQ (which would require relocation in many cases), or resign. (They can forget about Yahoo advice pieces like this). Mayer has also been putting her stamp on Yahoo's new home page, which was rolled out Wednesday."

21 of 524 comments (clear)

  1. At you desk! by tylikcat · · Score: 5, Insightful

    Because face time is so much more important that actual work.

    1. Re:At you desk! by Anonymous Coward · · Score: 5, Insightful

      Because face time is so much more important that actual work.

      I work in a small team where one member of the team works remotely one day a week. There's definitely less feeling of teamwork when he's out of the office despite him being available via IM, email, video conference (though we almost never do that) and phone. There's a big difference between "Hey John, this is weird, can you come take a look at this", and while we're talking it over, Bob in the next cube pops his head over and says "Oh yeah, I saw that yesterday, here's how I fixed it".

      Using screensharing and IM/phone just isn't the same.

      But some jobs lend themselves well to remote working, like customer service agents. I worked at a company that had almost their entire workforce working from home, we were low on office space so using remote workers saved us a lot of money since we didn't have to rent new office space to accommodate them and we didn't have to have enough desks to handle the holiday rush that would sit empty for the rest of the year. Accountability was easy since the phone system kept the same call statistics for remote workers as for local workers (including time spent answering customer service emails) and the manager monitored random calls to make sure the home worker was professional without any background noises like kids/pets.

    2. Re:At you desk! by Anonymous Coward · · Score: 5, Interesting

      A lot of the level of teamwork is dependent on what the team is comfortable with. I have worked in groups where we would communicate via IM even if we are just over the wall from each other. For me, switching to another window to IM is much less intrusive to my workflow than getting up.

      When I'm in an idea generation phase, it is definitely helpful to have people together for that. There is a certain level of creativity that seems to get lost when I can't read all of the physical cues and overall vibes of the conversation.

    3. Re:At you desk! by gweihir · · Score: 5, Funny

      You have to give these managers more credit: They are really trying to do the best they can: Having no skills themselves, the only reasonable metric is time spent at work! And Mayer reputedly excels at this. If a remote employee stares out the window, they are definitely not at work in that moment, while a non-remote employee doing the same thing is! So, from their perspective they are clearly boosting productivity.

      Just to make sure nobody misunderstands me:
      - Time is an unsuitable productivity metric for knowledge workers.
      - Working long hours is well known to massively decrease productivity due to significant increases in mistakes and wrong decisions.
      - The Dunning-Kruger effect is a lot more pronounced in "leadership" positions as these people often manage to effectively discourage honest feedback.

      --
      Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
    4. Re:At you desk! by Bodero · · Score: 5, Insightful

      You're right... Remote working doesn't work when it's a small part of the team. The rest communicates via their usual face to face measures, and the remote worker is isolated.

      When the whole team works remotely, though, the methods of communication change to accommodate.

    5. Re:At you desk! by Anonymous Coward · · Score: 5, Insightful

      Actual Real Life Event:

      My large blue employer terminated work from home several years ago. I now sit in a several hundred office cube farm with a shoulder level barrier between cubes that are 6 feet at most apart. For a long time no one sat across from me and only one, generally quiet, person to the side. Then a cube reshuffle happened.

      I come in early for some quiet time and to plan out the day. Cubes were reassigned so I now have 2 loud people across from me, one of them comes in early too. To further disable any concentration, this person regularly leads a conference call when he comes in. Now, how likely is it that a person could focus with that going on 4 feet away? Not exactly.

      A successful, smart business would realize theres a middle ground here, that some work from home is good and desirable. Yahoo is doing two things -
      1. A layoff without calling it a layoff.
      2. Undermining employees and will bring in a boat load of contract, mostly H1B / L1, employees to weaken any bargaining power employees have for raises, flexibility, compensation. I know this because I have lived it at my large blue employer.

      lastly: Actively resist in any manner the current "reform" of H1B etc. Tech companies are using its loop holes to bring in more supply of compliant foreign workers. They arent bring in the best and brightest as the program is designed to do, they are just increasing supply to weaken US workers bargaining power. Guess what, its working great for them!

  2. bullet in the head by Yonder+Way · · Score: 5, Insightful

    After years of twitching on the gurney, Mayer is finally putting a bullet in Yahoo's head.

    1. Re:bullet in the head by lightknight · · Score: 5, Funny

      The meetings will continue until something gets done around here.

      --
      I am John Hurt.
    2. Re:bullet in the head by arth1 · · Score: 5, Insightful

      and let's be honest, telecommuting cuts down communication by a lot.

      Does it? I find that increases the amount of traceable and accurate communication. I can't count how much misunderstandings, "misunderstandings" and CYA I have seen due to people relying on facetime. Not to mention priority shifting, because it's much harder to down-prioritize someone who comes to your office. Or when your "just one question" costs half an hour of your time because it takes twenty minutes to get back into where you were after being interrupted.

      Yes, I think there are good things about going to the office. But there are good sides to telecommuting too.
      I've seen people turn less productive with telecommunting, but I've seen them turn more productive and accurate too. And I don't think it'd down to dicipline, but mindset. Either you're cut out for working alone, or you're not.
      I hope those that are at least will get offices with doors at Yahoo.

    3. Re:bullet in the head by Anonymous Coward · · Score: 5, Funny

      I was once dragged on to a "tiger team" to solve an emergency problem that had sprung up.

      They called us in for a kick-off meeting at 8am, and during the meeting they decided that we would have a 9am meeting every day to determine our progress.

      The kickoff meeting ran until 9am, at which point the boss transitioned the kick-off meeting into the daily status meeting, and when we reported that we had not made any progress (because we were still in the kick-off meeting), berated us for our lack of progress.

  3. Management panic in action... by Bearhouse · · Score: 5, Insightful

    So, regardless of the success or failure of their business model, (hint: it's a failure), senior management has decided that swimming against the tide will mysteriously lead to better customer service and/or lower costs?

    I assume that this move has more to do with reducing variable cost, (payroll), by encouraging people to resign, than actually implementing a well thought-out strategic or tactical innovation. This because if everyone concerned actually turns up to the office, instead of quitting, then costs must inevitably rise. Of course, productivity gains will outpace costs, right? Wrong.

    If management cannot manage remote workers today, with clear objectives supported by good processes and infrastructure, what makes you think they will be able to do it with everyone in-house?

  4. Sounding the death bell for Yahoo.... by Lumpy · · Score: 5, Insightful

    You dont attract the top people to your company by acting like a micromanaging jerk... This lady is proof that it's not your skills but who you know to become CEO.

    --
    Do not look at laser with remaining good eye.
  5. Re:Obligatory Dilbert post by gweihir · · Score: 5, Insightful

    The hallmark of truly bad management is making wrong decision in the face of well known facts that make it obvious the decisions are wrong. This is what many incompetents in high positions mistake for "leadership". It comes with vast overestimation of their own skills (which are often pitiful), meaningless productivity metrics (time being the most popular, as it is easy for these "high performers" to clock more of it, which does make them "long stayers", but does routinely _decrease_ their performance, such as it is), an ignorance of the well established basics of good management. The problem is of course that managers are hired by managers and the atrociously bad practices are just perpetuated.

    --
    Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
  6. Re: At your desk! by XopherMV · · Score: 5, Interesting

    It's far easier to concentrate and maintain that concentration when you don't have people constantly coming up to your desk and interrupting you. Since it's easier to concentrate, it's also easier to get into "the zone" and stay in "the zone" for a longer period of time. Further, since you don't commute, people who work from home also tend to work longer hours. So, you do more productive work at home for longer periods of time. I'd say people working from home are more useful for close-knit development teams than ones in the office.

  7. Re:She should watch this Ted Talk by Dexter+Herbivore · · Score: 5, Insightful

    Did you get your work done though? If you did, then it shouldn't matter if you telecommute.

  8. This. by sirwired · · Score: 5, Interesting

    I work for a close-knit high-level support group. Our problems are complex and varied enough that I cannot imagine working from home routinely. Nothing beats overhearing somebody in an adjacent cube mumble something about an issue that you dealt with vaguely six months ago, and then you hop up, scrawl something on a whiteboard, and then call over another couple people to check it out with you.

    Yes, all this is theoretically possible via IM, (even the sketching, with special equipment), but things like overhearing others, and the instant, high-speed collaboration just isn't possible remotely. (I can talk much faster than I type, and there isn't any concept of "overhearing" a colleague discuss something if you are on other sides of the country.)

  9. Re:I can think of 3 reasons by Cyrano+de+Maniac · · Score: 5, Insightful

    First and probably primarily is security holes from supporting remote employees.

    This is definitely not the case, for one safe-to-assume reason and one from Mayer's memo itself.

    The safe-to-assume reason is that Yahoo will certainly continue providing remote access to employees for working from home during off-hours, while travelling on company business, and for employees who are on-call. If you have to provide remote access for even one employee some of the time you have the same set of security considerations as if you provide remote access for all employees all of the time.

    And Mayer's memo makes reference to employees exercising good judgement about waiting at home for the cable guy situations. This implies that it is recognized there will always be one-off situations where an employee needs to work from home for a particular day, even if they are not allowed to do so as their standard day-to-day situation. So once again, if you provide remote access for even one, you have all the same security considerations as if you allowed every employee to work from home all the time.

    I personally think this is just as some other posters have said -- it's a stealth layoff to avoid paying severance by getting people to quit on their own, and the decision will gradually be reversed (or the policy just not enforced) once the desired reductions have been accomplished.

    ObSnark: When did Carly change her name to Marissa?

    --
    Cyrano de Maniac
  10. The Problem with Yahoo! by gpmanrpi · · Score: 5, Insightful

    This is probably a management oversight problem. We will see what becomes of it. It is not Yahoo!'s biggest problem. The problem with Yahoo! is that it doesn't have a point. I think many of us remember when it was a fairly useful directory of websites, and then transformed into a "web portal." I think that still translates to shitty web based AOL clone thing. Now, it seems like there are just a lot of other sites that do each individual thing better. Whether it is Google for search, Gmail for e-mail, tons of news aggregators for news, Pandora/Spotify/Grooveshark for Music, Netflix/Hulu/Youtube for movies and video, etc. Is the new home page better than the old one? I think so. It is much clearer with less cruft. Still at the end of the day if I am a web user why would I want to use Yahoo! for internet dating, when I can use match.com, pof, etc. Yahoo! brand itself doesn't convey anything anymore. It carries no gravitas, it is not associated with quality, speed, clarity, innovation, etc. To be honest, I associate it with spam and compromised e-mail addresses.
    If they still want to be a "web portal" they need to really figure out a compelling reason for a web portal. Why should I come to Yahoo.com? What does a web portal do for me that google can't do just as easily? When they answer that question honestly, then they can figure out a way to move forward. Otherwise, they are a prisoner to their past that is not likely to return.
    Ms. Mayer seems to see some of the problems. I guess the problem is whether the boat has hit the iceberg or if there is still time to turn?

  11. Re: At your desk! by tarius8105 · · Score: 5, Insightful

    When I am in the office, people from different organizations continually come up to me to ask me questions and a lot of times they can figure it out themselves but they're too lazy. These distractions tend to disrupt my thought process and so when I go back to the task I was working on it takes a bit of time for me to get back into that thought process. Its worse when I actually have to go look at something for one of these people. I am also limited at how long I can spend at work due to being single and having two dogs who need to be let out roughly after 9 hours. That means if you take into account my commute I only work 8 hours.

    When I work from home, I am only distracted as needed by people. Most times they send an email which I can respond to at my leisure. I also do not have a time limit and I can go let my dogs outside to relieve themselves and then go back to work. I end up actually working closer to 12 hours when I work from home.

    I will say that yes if I were married and had kids I would probably have distraction at home but I would have to in that situation have a separation in my home where I had an office instead of working from my recliner in the living room.

  12. Re: At your desk! by sjames · · Score: 5, Funny

    Managers are like dogs, all the way up to the executive level. When they enter a new area, they mark their territory by pissing all over everything.

  13. Re: At your desk! by GreyWolf3000 · · Score: 5, Insightful

    I hear this fallacy a lot.

    When I work from home, I'm still pairing up with another developer over skype/tmux, and I am super productive doing it.

    It's 2012, there's no reason remote working should incur a penalty in collaboration.

    --
    Slashdot: Where people pretend to be twice as smart as they really are by behaving like children.