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Ask Slashdot: Should We Have the Option of Treating Google Like a Utility?

eegad writes "I've been thinking a lot about how much information I give to technology companies like Google and Facebook and how I'm not super comfortable with what I even dimly know about how they're handling and selling it. Is it time for major companies like this, who offer arguably utility-like services for free in exchange for info, to start giving customers a choice about how to 'pay' for their service? I'd much rather pony up a monthly fee to access all the Google services I use, for example, and be assured that no tracking or selling of my information is going on. I'm not aware of how much money these companies might make from selling data about a particular individual, but could it possibly be more than the $20 or $30 a month I'd fork over to know that my privacy is a little more secure? Is this a pipe dream, or are there other people who would happily pay for their private use of these services? What kinds of costs or problems could be involved with companies implementing this type of dual business model?"

52 of 238 comments (clear)

  1. hah! by Artea · · Score: 5, Insightful

    They'd happily take your money, and promptly "lose" your information a few times a year for more.

    1. Re:hah! by Artea · · Score: 5, Insightful

      By "lose" I mean "share information with a trusted partner" clause in their privacy contract that lets them get away with selling it anyway.

    2. Re:hah! by a_hanso · · Score: 2

      They will find a way to sell it eventually. The data is worth so much money that the temptation is just too high.

      The only way out is see is to make the data availability to marketers a *service*, rather than a product. Do marketers really want your *personal* information or is what they really want the ability to target advertising to you based on your demographics, interests and behaviors? Doing the latter does not necessarily mean you have to possess the former.

      What if Google or Facebook only provided their customers (i.e. the marketers, not us) with a query interface? Such as, "tell me how many people with such and such demographic attributes who bought item x also bought item y". And then provide another interface to tell Google/Facebook to "show this ad to people with these demographic attributes who bought item x and ...." etc. This way Google/Facebook holds the private data and the marketers get most of what they want. Perhaps that's still evil, but it is a lesser evil.

      Or is that what they're doing already?

    3. Re:hah! by Anonymous Coward · · Score: 2, Informative

      Yes, it's what they're doing already, essentially.

      It's also why these companies are hot on "real names", as there's a lot more interesting data about you in the "offline" world (e.g. house, car, neighborhood, credit, etc.)

    4. Re:hah! by davester666 · · Score: 4, Informative

      Or it goes to the cable tv model.

      You pay every month AND you get ads AND they sell your info [secret hint, all digital TV boxes report back to the mother ship what channels you record and when, what channel you are watching, and what shows you watch later].

      --
      Sleep your way to a whiter smile...date a dentist!
    5. Re: hah! by Anonymous Coward · · Score: 2, Insightful

      Seriously? When you buy an app from an app developer, they need your contact information for payment processing. That's how it's always worked, and it's hardly been a secret.

    6. Re:hah! by iserlohn · · Score: 3, Insightful

      Obviously that's what Google and Facebook are doing already - they aren't selling your information, but access to your attention. The information they collect from you allows for more targeted selling so that the advertisers can select exactly who will see their ads.

    7. Re:hah! by stephanruby · · Score: 5, Informative

      For Gmail and Google Apps, there is Google Apps Premier. You can pay $50 per user a year, you get no advertisements, and you get 25 GB to store your email instead of 9 GB. The only issue is that Google Apps Premier hasn't been rolled out to all the Google Services, and it forces you to juggle multiple accounts which is a pain. And it definitely does not cover Google Search (unless you default to the incognito tab every time, which anybody can do already).

      For Android, there are some ROMs that are privacy-oriented. I did try such a ROM, but I quickly reverted. In hindsight, I found that I did want google maps and google navigation to remember the last locations I had searched.

    8. Re:hah! by peppepz · · Score: 2

      I found that I did want google maps and google navigation to remember the last locations I had searched.

      Then *your phone* should keep a history of your latest searches. Which could be even stored on a cloud server, in encrypted form. There's no need for Google/Facebook/Bing/Whatnot and their customers to know your data in order for you to get that convenience.

    9. Re:hah! by a_hanso · · Score: 2

      Does that mean they strip my life's story of just my name, phone number, address and other similar identifying information or do they go so far as to obfuscate other pieces of information like hometown, company, college etc? Without that, the data is still probably enough to narrow me down to a single individual.

      I don't put up a lot of things on Facebook, but if Google pulls keywords from my GMail to decide my preferences and sells *that* as data, I'd be very, very scared.

    10. Re:hah! by Dr_Barnowl · · Score: 2

      Not MythTV boxes. TiVo and the like. Basically any computer-based set-top box with a back channel and software that you don't control. It used to be that part of the contract was that you connect the thing to a phone line - now with broadband more common it's ethernet (wireless or otherwise), and they probably just hobble the thing so it doesn't work without it, rather than insisting on it in a contract (gives it away, y'see).

    11. Re:hah! by jwinterm · · Score: 2

      nice try, polaris CEO

    12. Re: hah! by Anonymous Coward · · Score: 5, Funny

      Seriously? When you buy an app from an app developer, they need your contact information for payment processing. That's how it's always worked, and it's hardly been a secret.

      I just wrote an app that controls lights for people going away on vacation. I will be selling it at a loss, but figure I can make money on the names and addresses.

    13. Re:hah! by iserlohn · · Score: 4, Insightful

      Not according to their privacy policy. What you may be referring to is the anonymous identifier that is used when they serve ads through their ad network.

      Regarding "real" data sharing - again according to the privacy policy, it is only under 4 situations that they do it -

      - With your consent (explicit opt-in)
      - With domain administrators (for Google Apps users)
      - For external processing (Google outsourcing their internal processing)
      - For legal reasons (ie. by the government or courts)

      Of course, whether they adhere to the policy is a completely different matter altogether.

    14. Re:hah! by Anonymous Coward · · Score: 4, Interesting

      But the companies are using custom 1-800 telephone numbers that identify you. There was a hospital or nursing school, I believe, that wanting to target gay males for nurses. They advertised on Facebook a special number that was only targeted to the gay males on facebook but the advertisement didn't mention that. When an applicant called the number for an interview, they immediately knew he was gay. This happenned even if he kept his profile private on Facebook.

    15. Re:hah! by peppepz · · Score: 2

      I recommend you learning the difference between personal data and anonymized statistical information. Hint, if you don't see someone's name, government identification number(ssn/etc), email address, home address, etc, then it is not personal information.

      That's a very narrow definition of "personal information". By your logic, if I took your personal mail, blanketed away your "name, government identification number(ssn/etc), email address, home address" and posted it all on the internet, I wouldn't be violating your privacy.

      Streetview affair? Unless I'm missing something, they collected public information, no different that collecting public records and compiling the information in an easy to use way.

      You're missing something. They stored fragments of private wifi traffic, and lied - in good faith - when asked about what they were doing, and whether they had destroyed the accidentally collected data.

    16. Re:hah! by PIBM · · Score: 5, Interesting

      When I had a satellite TV package, the contract forced me to connect the sat box to the phone line. The wording was quite exact, so I wasn't adding the required DSL filter to prevent my DSL from disconnecting and to allow them to transfer information. As I was requesting them to come over and fix my DSL and my satellite (it was putting itself in a degraded no HD channels mode everytime it failed to transfer the info) and I was explicitly refusing to add a DSL filter to the line since it wasn't in the contract, they finally disabled the auto-degrading-if-no-contact and I removed that wire.

      But, yeah, at least some companies were really banking on this.

    17. Re:hah! by wed128 · · Score: 3, Informative

      Facebook does give you the option to enter your sex, and the sex of people who interest you so.....there you go.

  2. AT&T by michaelmalak · · Score: 5, Insightful

    How much you would be willing to pay AT&T to ensure they did not give your information to the NSA?

    For the analogy-impaired: Google and Facebook might be happy to sell you "privacy", but they're still not going to say "no" when the feds come knocking.

    1. Re:AT&T by neonKow · · Score: 4, Interesting

      AT&T is already selling my information too. And gouging me on prices. If anyone should offer utility prices, it should be the telecom companies. Wireless service needs to be less stupid.

    2. Re:AT&T by LordLimecat · · Score: 4, Insightful

      Google has a far better track record than just about anyone else in this regard. They have said no to the US before, and they have said no to China before, many many times.

      Why do yahoo, bing / MS, et al get a free pass on this? MS already works with China (via skype) to intercept VOIP, and theyve also cooperated with China's censorship in varying degrees; Yahoo has already worked with China to reveal political bloggers. Yet noone gets on their case, simply because theyre not the big dog on the block.

      Honestly? Im happy that of all the possible tycoons of the advertising age, we have someone who puts up some token of resistance towards governernmental requests.

    3. Re:AT&T by JaredOfEuropa · · Score: 2

      I'm ok with that as long as they are up front about it, and explain in their policy that they will hand over your information to the feds if they come knocking with the right search warrants or court orders or whatever is required. Law enforcement should, under certain conditions, be able to get at your stuff in order to investigate crimes, just like they can search your home in certain cases. That's fine, as long as companies require the feds to follow process, and as long as the process itself respects your rights.

      Which, by the way, it doesn't in my own country. Apparently there are days when Dutch authorities perform more wiretaps (per capita) than are performed in the US in the entire year. It doesn't require a court order (neither does a house search anymore...)

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    4. Re:AT&T by Bengie · · Score: 2

      Google may hand over info to the feds because it is required by law, but they try their best to notify the end user and ini many cases, used their own lawyers to fight requests on behalf of the end user. Google is the only company to be transparent and stand up for the end user when it comes to federal requests for data.

    5. Re:AT&T by LordLimecat · · Score: 2

      Google has many times the Chinese govt to get stuffed and used their weight to try to resist those laws. I dont remember the details, but I do recall that it was a stark contrast with Yahoo who almost immediately folded in several requests for the identities of bloggers (leading to arrests for political activisim), and MS who now owns Skype which has a custom-built chinese version called Tom which wiretaps all calls made.

      I note that Skype TOM still exists, and MS apparently makes no attempt to disguise what it does:
      https://support.skype.com/en/faq/FA10910/what-is-tom-online

  3. Google services by Anonymous Coward · · Score: 3, Interesting

    My company actually has several private in-house Google services, search, wave-like thing, docs, etc. It cost us a good deal up front, I honestly don't know how much, but we insist on using them because we can guarantee they do not leak information out (they are even firewalled from reaching outside the company).

    So it is at least possible.

    1. Re:Google services by Qwavel · · Score: 3, Insightful

      No. You can't have Google Search, Docs, etc. in-house.

      What you can have, is exactly what the summary describes as a "pipe dream".

      It's called Google Apps, it costs $50/year. Also, Google never has "sold" people's data. (Twitter does and Netflix is going to soon.)

      How did this summary (and the previous one about the Pixel, which was equally misleading) ever get through?

    2. Re:Google services by rtaylor · · Score: 3, Interesting

      You can have Google Search in-house.

      More specifically, you can buy Google Appliance which will index all of your in-house documents on a machine which lives in your office and provides a search interface for your own stuff.

      http://www.google.com/enterprise/search/campaigns/gsa7.html

      --
      Rod Taylor
  4. Stop worrying about Google. by Dynedain · · Score: 4, Insightful

    Google only does anonymous aggregated data. They act as a gateway between you and the advertiser.

    Who you should be worried about is all the other huge companies tracking your behaviors on websites. They're the ones buying and selling your data, trading in "partnership" agreements, and finding other ways to identify you specifically.

    Google doesn't want to know *you*, they want to just send ads to various group of people that you can be categorized into.

    --
    I'm out of my mind right now, but feel free to leave a message.....
    1. Re:Stop worrying about Google. by Anonymous Coward · · Score: 4, Insightful

      They claim that. Do you honestly believe an advertising company to tell the truth now or in the future?

    2. Re:Stop worrying about Google. by Dynedain · · Score: 2

      Yes. Because I've seen what gets tracked in Google Analytics paid products, vs what gets tracked in competitor systems like Adobe Omniture. And you wouldn't believe how many millions (possibly even billions) of dollars get spent on Omniture licenses and implementations. Not to mention the mass of other players in this realm.

      --
      I'm out of my mind right now, but feel free to leave a message.....
    3. Re:Stop worrying about Google. by ferret4 · · Score: 4, Insightful

      The important point, to me at least, is this is what Google are claiming. Therefore it is impossible for Google to offer a $20 per month fee to not aggregate and sell your data: if they cannot identify what data is being generated by you, they cannot guarantee they are not aggregating and selling it. To do so would either force them to identify individuals specifically, or force them to admit they already can.

    4. Re:Stop worrying about Google. by LordLimecat · · Score: 4, Insightful

      Of the 3 major search companies (MS, Yahoo, Google), which has said no to China's requests for call monitoring (skype), search censorship, and to reveal the names of political bloggers?

      Of the 3 major search companies, who has actually ever said "get a warrant" when asked for information extra-judicially by the US Govt?

      Ill leave you to research and consider that.

    5. Re:Stop worrying about Google. by JabberWokky · · Score: 5, Informative

      Also see http://www.dataliberation.org/ for how to exit.

      I'm pretty okay with Google at the start of 2013. Always watch for changing behavior, but that's true for everybody, including yourself.

      --
      "$30 for the One True Ring. $10 each additional ring!" -- JRR "Bob" Tolkien
    6. Re:Stop worrying about Google. by NitWit005 · · Score: 2

      The behavior tracking services that I've seen also anonymize it . They generally require that you use some gibberish ID for the person, or do some sort of ID sync where you tell them what IDs you want to use for each person.

      Where you often see a mapping to individual humans is with opt-in databases. Think of the act of signing up for an Amazon account, Safeway card or something similar. You've told them your name and where you live and they know exactly what you've purchased.

    7. Re:Stop worrying about Google. by aliquis · · Score: 4, Funny

      Also research is likely to be done with Google!

      I see a trap!

  5. Willing to pay? by cervesaebraciator · · Score: 4, Insightful

    For everyone here who says he's willing to pay rather than be tracked, the chances rise that someone here will develop that service.

    1. Re:Willing to pay? by tooyoung · · Score: 4, Funny

      Yes, which is why Google is testing the concept on slashdot...

  6. You think utilities don't track you? by Tony+Isaac · · Score: 4, Interesting

    Your electric company is likely installing "smart" meters in your area...so they can track you more easily. Your phone company--cellular or otherwise--tracks your every move, literally. Your cable TV provider tracks your viewing habits in minute detail. What makes you think that treating Google "like a utility" will make them stop tracking you...or even stop sending you advertisements?

    Remember when cable TV first came on the scene? They offered "commercial-free" television, in exchange for a monthly subscription fee. You can see how well that idea worked out!

    Your offer of money wouldn't really change anything. It would only give you temporary relief, and Google more of your money than they need to have.

  7. Google Offers a fully protected data plan... by DontScotty · · Score: 2, Interesting

    It's called the "Jack Mehoff" account.

    1) Create a Google sign in with "Jack Mehoff" or another name
    2) ???
    3) Live a profitable and secure life

  8. another fundamental problem. by queazocotal · · Score: 2

    Your subscription has to not only exceed the revenue from the ads you may receive.
    It has to exceed the total loss to Google from the whole customer base.
    If I can buy Google with no ads for $10/mo, then Google ads become served to a whole lot less people for who $10/mo is irrelevant.
    These are some of the most lucrative recipients, and creaming off the richest customers from the ad-base reduces the amount advertisers will pay.

  9. Re:Much less than $20/month by phantomfive · · Score: 2

    And the reason that business model isn't viable is because most people aren't willing to pay that much to access a website. They'll just switch to Bing.

    --
    "First they came for the slanderers and i said nothing."
  10. Re:Much less than $20/month by guruevi · · Score: 2

    Total consolidated revenue for Google is 50,175,000,000 (50 Billion). They serve about 1 Billion users, that's $50/user that they will perpetually make.

    The thing to consider is that regardless of whether or not you choose to pay, they will make $50/year from your data and that data is already largely anonymized and aggregated, it's not like advertisers pay them specifically to track YOU therefore YOU have no loss of privacy per se (only the illusion that you have lost it since machines are able to very specifically target to a certain subgroup you identify with).

    Also, don't forget that this is a perpetual income stream. If you stop paying your $10/month (or whatever) they lose revenue. If you stop servicing through them however, they will continue to keep all your data and continue to aggregate and sell it's anonymized content continuing to generate revenue from your past.

    --
    Custom electronics and digital signage for your business: www.evcircuits.com
  11. Re:The PBS model by fredgiblet · · Score: 2

    Or you can just use DuckDuckGo

  12. Most Google services have paid competitors by raymorris · · Score: 2

    Which services, specifically? Most services Google offers have paid competitors. Google Maps? There are plenty of mapping apps. Gmail? Your ISP already provides you email. If you don't trust your ISP, reagan.com has an email service with strong privacy guarantees.

    Have you purchased Streets and Trips, or a Delorme product and do you use it? If not, there's the answer - the premise is flawed because you in fact do NOT choose to pay cash. Rather, you prefer Google's ad based model. I do too, for many services Google offers - I use their navigation and if that gets me an ad for some tourist attraction that's on my route, I'm okay with that. I choose not to use their email service, and pay with my time, maintaining my own email system.

    Facebook / social networking is kind of the oddball. The whole POINT is that it keeps track of who your social circle is, so that really can't be done without a big ass database connecting friends and friends-of-friends.

  13. Consume Watchdog is a paid astroturfing company by tlambert · · Score: 4, Informative

    Consume Watchdog is a paid astroturfing company; specifically, they are owned by Grassroots Enterprises Inc."

    http://techrights.org/2009/05/04/consumer-watchdog-exposed/

  14. Secrecy clause + the $1.3 billion data center by Anonymous Coward · · Score: 3, Insightful

    Google are not allowed to disclose even the request, let alone Google's reaction to it. The recent Supreme Court decision was along partisan lines, i.e. Republicans voted you can't challenge the super secret orders unless you can prove you've been spied on, and you can't prove you've been spied on because they're super secret. Hence NSA has a completely free hand.

    http://yro.slashdot.org/story/13/02/26/231203/supreme-court-disallows-fisa-challenges?utm_source=rss1.0mainlinkanon&utm_medium=feed

    What Google shows is the regular legal process which is a subset. It likely a tiny subset too, since NSA has this huge new data center its built in UTAH and it's difficult to imagine they'd build a data center that dwarfs Facebook's if they weren't hoovering up most of Google and Facebook's, email banking and every other kind of data.

    What's laughable is Americans think they're immune from it!

  15. You'll probably be horrified at the cost by NitWit005 · · Score: 2

    People underestimate how much is spent advertising to them. At one point the New York Times had an article on Facebook that noted you were only worth $5 a year to Facebook, when the NYTimes was getting $1000 annually per subscriber with their "declining" print business.

    Would you pay $1000 annually for the New York Times? Probably not. Newspapers used to be very expensive and people rarely bought them. The model of putting ads in them caused a huge surge in sales. The ads were annoying as hell, they didn't cost you anything personally.

    There are paid competitors to many Google products. People chose to use free versions with ads instead.

  16. Re:The PBS model by tehcyder · · Score: 2

    Or you can just use DuckDuckGo

    One of the few website names that makes Yahoo! and Bing sound classy.

    --
    To have a right to do a thing is not at all the same as to be right in doing it
  17. Re:They shoul dbe paying you by kbdd · · Score: 2

    They are paying you, just not in cash. They are paying you by providing valuable services for free.

  18. Is slashdot another MS shill? by walterbyrd · · Score: 2

    Sure seems like it. Every load of BS that MS wants to promote seems to be a slashdot article. As if this corporate propaganda were actually news.

  19. No. by Georules · · Score: 2

    If you don't like the service they are providing for whatever reason, decide if you dislike it enough to find another provider. Then, do it and leave the old one. Why do we have any right to force them to change their business model?

  20. Seek alternatives by ikhider · · Score: 2

    As much as they think otherwise, the internet is not made of Google and Facebook. Alternatives exist and ought to be considered. For instance, instead of Youtube, try posting at Archive.org, instead of Twitter, use Identi.ca, instead of Facebook, use e-mail. These major companies are creating 'gated communities' where they control what goes in and out. You need not wring your hands, the internet worked fine before Facebook and Google. If my suggestions are no good, look up other alternatives and pursue a free internet.

    --
    "SO we bide our time, waiting for a purer kick to bloom and the future is still bleak, uncertain and beautiful" -GSYBE