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Ars Reviewer is Happily Bored With Dell's Linux Ultrabook

Ars Technica reviewer Lee Hutchinson says that Dell's Ubuntu-loaded 13" Ultrabook (the product of "Project Sputnik") is "functional," "polished," and (for a Linux laptop) remarkably unremarkable. "It just works," he says. Hutchinson points out that this is a sadly low bar, but nonetheless gives Dell great credit for surpassing it. He finds the Ultrabook's keyboard to be spongy, but has praise for most elements of the hardware itself, right down to (not everyone's favorite) the glossy screen.

40 of 181 comments (clear)

  1. Still fiddly if you RTFA by Gothmolly · · Score: 4, Insightful

    "It feels like there is a tiny bit of input lag on the trackpad, which made grabbing Unity's razor-thin window edges an exercise in screaming frustration"

    This does not equate with "Just Works".

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    I want to delete my account but Slashdot doesn't allow it.
    1. Re:Still fiddly if you RTFA by egcagrac0 · · Score: 4, Insightful

      I think the problem here is the razor-thin window edges.

      All the UI's I've used with the thin window edges have been difficult for me to interact with, by mouse, trackpad, or touchpoint ("eraser-pointer"), because of the challenges of hitting a particular very small spot.

    2. Re:Still fiddly if you RTFA by tortovroddle · · Score: 5, Funny

      "Screaming frustration" in Unity means "Just Works".

    3. Re:Still fiddly if you RTFA by Anonymous Coward · · Score: 5, Informative

      Then try KDE, where you can adjust the thickness of the window edge for grabbing. About six thicknesses to fatten up or slim down.
      Yes, they buried the setting, but it's under "Workspace Appearance".

    4. Re:Still fiddly if you RTFA by kelemvor4 · · Score: 5, Funny

      no, i said "i fucking hate fucking touchpads"

      That might be the problem. They're for controlling your mouse pointer, not sex.

    5. Re:Still fiddly if you RTFA by Arkiel · · Score: 5, Funny

      Every single Ars Technica laptop review complains about the trackpad. No trackpad is sufficient. As a matter of fact, we should all consider the presence of glowing praise about a trackpad in a Ars Technica review a clear signal that they're all being held hostage by crazed gunmen and the authorities need to be informed.

    6. Re:Still fiddly if you RTFA by Kenja · · Score: 4, Interesting

      Also still 1,500$. I can't find that much money in the hardware, so where did it go?

      --

      "Have you ever thought about just turning off the TV, sitting down with your kids, and hitting them?"
    7. Re:Still fiddly if you RTFA by kwark · · Score: 5, Informative

      What do you need window edges for? Setup you window manager to use a modifier (alt in my case) key to interact with the window itself, eg:
      alt-button1: move
      alt-button2: resize
      alt-button3: lower/raise window
      Beats trying to grab edges, especially with "focus follows mouse" and a high anti focus stealing setting for the wm.

    8. Re:Still fiddly if you RTFA by Kjella · · Score: 2

      Probably in setting this whole thing up, they actually had developers write code and put it in a PPA and have it merged upstream, they apparently include a year of support with their own support staff that at least knows some Linux, they're trying for a few more value-adds but overall I think you're underestimating the overhead in doing a small run compared to selling millions of Windows machines. Also all the crapware they bundle with Windows puts the OS cost at ~$0, here you really get a no-crap standard mainstream distribution. And yet people are still not happy, why am I not surprised... I think the Ars reviewer was spot on with this observation:

      The Ugly

      That in spite of the excellent precedent Dell is setting, some people will still scream and rage because this product says "Dell" on it and/or because it costs more than $0

      --
      Live today, because you never know what tomorrow brings
    9. Re:Still fiddly if you RTFA by Anonymous Coward · · Score: 2, Interesting

      Back in Feb I bought a Dell Vostro 2520 laptop w/ i3, 4GB, 500GB HD loaded preloaded with Ubuntu 12.04 for only $450 (including tax & shipping). I used $220 in spare change at a CoinStar machine to pay for half of it (no fees charged by CoinStar because Dell is one of their "Partners").

      I had trouble ordering it on their site because I couldn't use my CoinStar issued 'Gift Card' on a registered account (GCs are for consumer purchases and this was a "business" computer). I couldn't order it over the phone because they said all Dell "business" computers are required to come with Adobe Reader but they can't add Reader to Linux computers (no option on their screens and the ordering system rejected the laptop without Reader). Eventually I bought it via the 'Guest' checkout. Could NOT have been harder to buy.

    10. Re: Still fiddly if you RTFA by Frnknstn · · Score: 2
      --
      If it's in you sig, it's in your post.
    11. Re:Still fiddly if you RTFA by CadentOrange · · Score: 3, Informative

      That's not an ultrabook. You pay a premium for small and lightweight, and a 17" is going to be cheaper and better spec'ed at the expense of portability.

    12. Re:Still fiddly if you RTFA by shellbeach · · Score: 2

      alt-button1: move
      alt-button2: resize

      ... which are, in fact, the default bindings in Unity.

      I'm not sure how that Ars reviewer was picked to write TFA, but he seemed a bit dated in his ideas about Linux compatibility. Granted that I do my research on hardware before buying, but it's been a very long time since I've had any trouble using two-finger scrolling (with inertial scrolling), or getting wifi to work, or getting (for crying out loud!) sound to work. Those are issues from a decade ago; they shouldn't be problems now.

    13. Re:Still fiddly if you RTFA by shellbeach · · Score: 2

      Samsung Series 9. Expensive, but worth every penny if you can afford it. Amazingly good screen, too ...

  2. glossy screen by blackjackshellac · · Score: 5, Informative

    This is why I will (sadly) never buy one of these.

    --
    Salut,

    Jacques

    1. Re:glossy screen by DigiShaman · · Score: 2

      The eternal rift among users. Glossy, or matte; that is the question. I don't care for matt screens as they dull the contrast and bleed colors together. I can tune out the glare as it doesn't bother me much.

      --
      Life is not for the lazy.
    2. Re:glossy screen by Tweezak · · Score: 3, Interesting

      The problem I find is that with a laptop of any kind you often can't control the environment where you are using it and the glare can become a real issue. If I'm wearing a light colored shirt in a bright area the reflection in a glossy screen is horribly distracting. If I am using my work laptop instead with a matte screen I never even give it a thought.

    3. Re:glossy screen by Savage-Rabbit · · Score: 4, Insightful

      The eternal rift among users. Glossy, or matte; that is the question. I don't care for matt screens as they dull the contrast and bleed colors together. I can tune out the glare as it doesn't bother me much.

      I used to think I cared, then I got a MacBook with a glass screen and joined the 90% of PC users who just don't care either way as long as the display has no stuck pixels.

      --
      Only to idiots, are orders laws.
      -- Henning von Tresckow
    4. Re:glossy screen by Osgeld · · Score: 4, Insightful

      interesting, you complain about color sharness and contrast, but dont mind looking at a reflection of a light source that kills contrast and blurs the screen

  3. Too Expensive by Luthair · · Score: 4, Informative

    Nearly 1600 before tax and no user upgradable components? You'd think it was a macbook

    1. Re:Too Expensive by BobCollins · · Score: 4, Informative

      Nearly 1600 before tax and no user upgradable components? You'd think it was a macbook

      Actually 50% more than the new MacBook Pro I bought last summer. The MBP has upgradable RAM, disk (SSD or spinning), and even the ability to swap out the optical drive for a second disk. And believe me, if Apple gets one thing right, it's that "it just works."

    2. Re:Too Expensive by Anonymous+Psychopath · · Score: 2

      Yes but some of us do prefer to run Linux than OSX. Granted this laptop is too expensive. I'm going to be shopping for a laptop soon and frankly I'll probably be caught between this and another MacBook Air... sigh.

      So... why not just run Linux on the MacBook Air, if that's what you prefer?

      --

      Eagles may soar, but weasels don't get sucked into jet engines.

    3. Re:Too Expensive by countach74 · · Score: 2

      Yes, that's what I will do if I buy an Air for work. It sure would be nice if the 11" Air had a decent resolution. I don't mind whatever it is for every day use, but it's not nearly enough real estate for development. My original comment probably came across wrong: my point is there aren't enough options, it seems.. or at least not enough options at a competitive price. It'd be nice to have the option of buying a thin laptop with decent resolution with perhaps less under the hood. Not all of us need a core i7 or i5. It seems like you have to go all or nothing, thus getting stuck with a $1500+ bill.

    4. Re:Too Expensive by jonnyj · · Score: 2

      Actually 50% more than the new MacBook Pro I bought last summer.

      The nearest equivalent Apple laptop is the 13" Macbook Air (disclaimer: I have one and it's very good). In the UK, the two machines are almost exactly same price and are effectively dimensionally identical too. But the Air has less RAM (4GB vs 8GB), a slower processor (i5 vs i7) and a lower resolution screen (1440x900 vs 1920x1080).

      I bought my Air to run Linux; I like OS X, but I much prefer Ubuntu. If I were buying today, I'd take the XPS over the Air. Both machines seem good but, for my use case, the XPS has the edge: better innards, better screen and manufacturer support for my OS of choice.

  4. Reminds me of when I moved to Ubuntu 9.04 by Duncan+J+Murray · · Score: 5, Insightful

    for the first time from XP.

    It was a bit of an anti-climax and a slight disappointment at first. Nothing happened. No pop-ups appeared. No first-time guide. No helpful hints. No gnashing hard-drive activity. Just silence and waiting for my command.

    Since then I've come to appreciate this as the #1 reason for using linux - when you actually want to get something done, it just seems to get out the way. It's a shame that more recent distro versions seem to be moving away from this though.

    D

    1. Re:Reminds me of when I moved to Ubuntu 9.04 by chipschap · · Score: 5, Insightful

      Since then I've come to appreciate this as the #1 reason for using linux - when you actually want to get something done, it just seems to get out the way. It's a shame that more recent distro versions seem to be moving away from this though.

      Mint is pretty good in this regard; that's why I've switched from Ubuntu (and to avoid Unity of course).

      As to the original article, though: yes, the product costs way more than I can spend on a laptop... I would have to buy a cheaper laptop and install Linux on my own. I don't at all mind doing this, but it does take time and patience.

      The article's author saying that the average user will never be able to live with running Linux, though, strikes me as incorrect. Sure, installing and maintaining Linux may be out of reach, as would be doing all the tweaks necessary with sound cards, etc.

      But running it? The average Jane or Joe that mostly needs a browser and little else? I set up a Mint box for my wife; she has no idea she's using a Linux system and doesn't care, as long as she can do email and Facebook and that sort of thing. I know of many such examples.

      To be fair, a key thing is to have someone available to maintain the distribution. But there aren't virus issues and "safe browsing" is just about a given, which I think is A Very Big Deal for the typical user.

    2. Re:Reminds me of when I moved to Ubuntu 9.04 by Miamicanes · · Score: 2

      There are unclean hands on both sides, and as usual it's the end users who get caught in the crossfire.

      If Linux's kernel developers made even the most half-assed token effort at not wantonly breaking the ABI with every new release, or allowed drivers to have an intermediate thunking layer that stabilized the ABI for at least a year or two at a time in exchange for a little more overhead, the driver problem would largely fix itself and become a non-issue. The problem is, Linux's stewards *want* kernel-dependent binaries to catastrophically break with every release. It's an annoyance with desktop linux, a *real* problem with laptop linux, and the biggest single source of misery in Android guerrilla-AOSP land.

      Ironically, much of the NVidia-side misery is caused by licensing terms with the same viral recursiveness as the GPL. If NVidia or AMD want to support playback of Blu-Ray content under Windows, or DRM'ed content under Android, they're required to agree to viral licensing terms that force them to implement and enforce things like Cinavia watermark detection everywhere, across the board... and prohibit them from talking about it or releasing the source to the general public. So they end up in a no-win situation... they aren't allowed to support playback of non-DRM'ed content under Linux, because it would be an easy way to bypass things like Cinavia, but they aren't allowed to release open-source drivers that pretend to care about it, because they're prohibited from disclosing details about how it works.

      A federal law banning recursive scorched-earth viral licensing terms might fix the problem... but we all know that's not going to happen during our lifetimes, because Hollywood would freak out, and even a small Hollywood studio has more money & influence than the entire computer industry combined when it comes to Congress.

      The next-best compromise might be if someone like NVidia were to start building mobile (and desktop) GPUs with a well-documented FPGA of sufficient capacity to implement h.264 decompression. Then, they could release official opensource drivers that simply ignored it and left it idle (since the same FPGA could arguably be used to implement a 2D sprite engine, or bitcoin mining, or whatever), and we could include our own code to hijack the FPGA and turn it in to a DRM-unencumbered h.264 decoding engine that might very well stomp all over 300 of MPEG-LA's patents and wantonly infringe upon them in ways that would make Hollywood seethe in rage, but as long as the source were hosted on a repo in Kazakhstan & distros like Ubuntu kept it at arm's length and didn't "officially" recognize it, Hollywood couldn't do a thing to stop end users from using the driver.

  5. Sadly, that's actually noteworthy these days by Opportunist · · Score: 5, Interesting

    "It works" and "it's not riddled with crappy 'trial' ware you can't easily get rid of" has become something worth mentioning when reviewing laptops.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  6. So? by markdavis · · Score: 3, Insightful

    Well, my new Lenovo Twist Thinkpad Ultrabook running Fedora 18 also "just works" (including the touch screen) and didn't require any special "project" to accomplish.

    We have heard this line from Dell before. I trust them about as far as I could throw them. Most potential Linux customers don't need a preinstalled Linux laptop from these companies or even a special support division. ESPECIALLY if they plan to charge *MORE* than for their MS-Windows model. For one, many customers won't want Dell's choice of Linux nor the way it was installed.

    What we need is commitment from the vendor that the hardware is not Linux hostile and they won't try to avoid their warranty obligation using Linux as an excuse. Even better, how about a nice support page describing the hardware in detail and the names of the Linux drivers and in what kernel for each component and some install tips. None of that is expensive or complex.

  7. All notebooks by Murdoch5 · · Score: 3, Interesting

    There is one thing all Ultrabooks, notebooks and netbooks don't have and that is a good keyboard. I have yet to hear of a *book with a mechanical keyboard.

    1. Re:All notebooks by PRMan · · Score: 2

      I LOVE the keyboard on my Asus Zenbook. You'll see complaining online, but that's only because I had to open it up and tape the connector better after it shook loose (which was as simple as removing a few tiny Philips screws). But as far as actually typing, I can fly on this thing. No mushy keys here. This thing has a low key travel but a high feedback that makes it obvious when you have pressed the key.

      --
      Peter predicted that you would "deliberately forget" creation 2000 years ago...
    2. Re:All notebooks by swilly · · Score: 2

      It depends on the Zenbook. The earlier ones had bad keyboards and even worse trackpads. Apparently, ASUS was embarrassed enough by the reviews that they made a real effort on later models. I have a UX31A and it is just awesome. The backlit keyboard and trackpad are roughly equal in quality to a Macbook Air (which means they're better than everything else I've used) and the display is a wonderful 1080p IPS display with a matte finish that is the nicest 13" display I've ever seen. Throw in an i7 processor, 256GB SSD, and the Ultrabook form factor, and I just love this thing.

      My only complaint is that it was limited to 4GB of RAM when I bought it. And the memory is not upgradable (not surprising for an Ultrabook) so I'm stuck at 4GB until I buy another notebook. That cuts its usable life somewhat, but I still have no regrets on the purchase.

      I'm using the stock Windows 7 on it right now, but I'm hoping to get Linux Mint on it eventually. The only application keeping me on Windows in Netflix (yes, I know it can be made to run on Linux). And it seems that while Linux support is good, ASUS does something funky with power management and Linux or vanilla Windows 7 (without the ASUS drivers) gets about half (!) the usable battery time of the ASUS optimised Windows 7 install.

  8. MacBook Pro: How to remove or install memory by Internal+Modem · · Score: 4, Informative

    The current generation MBP has user replaceable RAM and storage. You're confusing the current generation MBP with Macbook Airs and Retina Macbook Pro. Apple even has a support document on the site "MacBook Pro: How to remove or install memory" that covers the current generation MBP introduced in June 2012 (http://support.apple.com/kb/ht1270).

    1. Re:MacBook Pro: How to remove or install memory by Savage-Rabbit · · Score: 3, Informative

      The current generation MBP has user replaceable RAM and storage. You're confusing the current generation MBP with Macbook Airs and Retina Macbook Pro. Apple even has a support document on the site "MacBook Pro: How to remove or install memory" that covers the current generation MBP introduced in June 2012 (http://support.apple.com/kb/ht1270).

      I just replaced the SSD of my 2 month old Retina MBP with a 480GB Aurora unit. To do that I had to disconnect the (very removable) battery so both are upgradable on the Retina MBP. You are kind of stuck with the 8GB of 1600MHz DDR3 RAM. The later model MBAs also have upgradable SSDs.

      http://www.youtube.com/watch?v=k7mzTB5KoAw
      http://www.youtube.com/watch?v=Z_hZdE0AKVY

      --
      Only to idiots, are orders laws.
      -- Henning von Tresckow
  9. Sweet laptop . . . by Kimomaru · · Score: 5, Insightful

    Dell makes some sweet laptops for Ubuntu and this new model seems to continue that tradition. I use the small form factor Latitude E6320 for work and play (with Ubuntu's 13.04 beta) and I'm happier than a pig in mud. If you're looking to move to a fully functional GNU/Linux distribution on a laptop or desktop, I must say that Canonical seems to have their act together. Just remember to run "sudo apt-get remove unity-lens-shopping". Nasty stuff.

  10. WTF is wrong with Dell ? by dargaud · · Score: 4, Informative

    Last week I was looking for a Linux ultrabook after my 8 year old one died (wasn't called that back then but I digress). I spent 2 evenings shopping on various sites and I was sure there were some at Dell because we buy Linux laptops from them at work. After failing to find them on their site, I called them up. The answer: no, we don't make Linux laptops. Well, fuck your lousy customer service, you just lost a sale.

    --
    Non-Linux Penguins ?
  11. Re:"Mechanical keyboard"? by Nemyst · · Score: 2

    Maybe just the standard definition of a "mechanical keyboard"? That is to say using buckling springs, Cherry switches, etc. This is in opposition to most desktop keyboards, which use rubber domes. I believe most laptops use a scissor-switch setup, since it's thinner, but those are still in the dome family.

  12. Dell UK offers you Windows 7 or Windows 8 by Anonymous Coward · · Score: 4, Funny

    Dell's UK site for the laptop says "Windows 7 or Windows 8 – Choose the operating system that suits you".

  13. Windows logo by andrewa · · Score: 2

    I find it interesting that they went to all the trouble of making it 'just work', and promoting it as a Linux laptop, yet it still has a Microsoft Windows logo on the keyboard. Fail.

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    :(){ :|:& };:
  14. Interesting description of "Carbon Fiber" by Hadlock · · Score: 4, Informative

    and the laptop's bottom surface is coated in soft checkerboard patterned plastic

    Probably one of the more interesting parts of the chassis as a whole is described as plastic, rather than factory made carbon fiber parts. This piece adds a lot of rigidity, strength and shock absorption (if/when dropped on the corner) without adding much weight, and yet he glosses right over it. Resin infused woven carbon fiber is a wonderful piece of modern material science and it's completely ignored. Dell should be praised for pushing materials like this in to consumer products that cost less than $2000.

    --
    moox. for a new generation.