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Doctorow: Rivalry Keeps Google From Doing Evil

An anonymous reader writes "Writer and activist Cory Doctorow says competition keeps Google behaving ethically because it believes there are benefits to be had. However, as it moves into sectors where it faces fewer rivals this may not always be the case. 'It actually seems to be a quality metric. They believe they can attract customers, independent software vendors, resellers and an ecosystem around them by not being evil,' he says. 'Where they operate in narrower, less competitive markets — like where they’ve become an Internet service provider, for example — they abandon those commitments.'"

33 of 113 comments (clear)

  1. Monopoly by PlasmaEye · · Score: 5, Insightful

    So, they are acting like any other company when faced with the same market situation?

    1. Re:Monopoly by Nerdfest · · Score: 4, Informative

      With reading TFA, I'm assume their fiber business is being referred to and their blocking 'Servers', which most other ISPs do. If that's the objection, it seems that that rule is only so a subscriber with an unlimited bandwidth plan does not run their own ISP on their connection. It seems quite fair, although there are probably a few other ways to enforce that than the more general ban, which I understand they do not enforce (also like most other ISPs).

      I've rarely seen Google approach evil other than some of the push with Google Plus, which I think is at least bordering on it, like embedding 'join Google Plus' function in a YouTube 'play' button.

    2. Re:Monopoly by 93+Escort+Wagon · · Score: 4, Insightful

      So, they are acting like any other company when faced with the same market situation?

      While that is true, what's different is those other companies generally get reamed when they pull a switch like that - Google, on the other hand, gets a free pass from lots of people.

      We see it happen here on Slashdot all the time.

      --
      #DeleteChrome
    3. Re:Monopoly by Anonymous Coward · · Score: 3, Funny

      Google... gets a free pass from lots of people.

      Google, the Obama of the internet.

      Microsoft is the 'Bush'. They get blamed for everything that goes wrong

      Apple is a mix of Gore, Nader, and Perot on camera... Behind the scenes they are Kissinger and Rumsfeld.

    4. Re:Monopoly by PopeRatzo · · Score: 2

      So, they are acting like any other company when faced with the same market situation?

      Actually, no. Most corporations that size, in the rare cases where they're faced with competition, look for unethical ways to stop it.

      Google's made some effort to be ethical, but the ways in which they fall short are becoming harder to overlook. They're one of the few companies with the resources to resist the NSA for example, even if only to fight the gag order that's been placed on them regarding the level to which they have been served national security letters. If Google doesn't fight, what chance does a smaller company have? That's one of the areas in which Microsoft has actually acquitted itself pretty well.

      Which reminds me that Doctorow recently recommended that web companies use "dead-man switches" to respond to NSA spying. By putting up a single sentence, "We have not been contacted by the NSA to turn over data" and leaving it up as long as it's true, they could fight against the despicable practice that the NSA, DEA, even the CFPB has, of demanding companies play ball and then forbid them from telling customers about it.

      A company like Google could get a whole lot of public love if they just took one small step in fighting back against the encroaching police state. Other, smaller, companies have done it. Now it's their turn.

      --
      You are welcome on my lawn.
    5. Re:Monopoly by hairyfeet · · Score: 4, Interesting

      Which frankly blows my damned mind, its like "do no evil" is some sort of RDF instead of just another slogan like "think different" and "where do you want to go today?".

      I mean from the nasty stuff we are learning from Snowden to the locking down the backend (where is the public API for Google+? Last I checked it didn't exist) to their using spammer techniques with Chrome like tying it to unrelated third party software which I would say is not only evil (because Joe and Jane don't know how to reset the default browser) but seriously douchey time and time again we have seen Google act just as nasty as MSFT and Apple yet...crickets. Hell it doesn't matter what they do, even ripping off the old "Requires IE" bit not only will people refuse to see this as nasty you will often see them charge to DEFEND whatever douchey thing Google does! When I pointed out on one forum that Google was using the old toolbar spammer trick of tying Chrome to programs like CCleaner and Defraggler I even had one defender say "Well I downloaded Chrome and didn't get CCleaner" because he was so fucking desperate to defend an obviously scumbag behavior he was grasping at any straws he could find!

      I don't know, maybe I'm weird but I don't believe in "flying the flag" of ANY company, especially not the megacorps. If they make a good product like Win 7 or Android 2.x? I'll be happy to give credit where credit is due. If on the other hand they put out a product I think is crap, like Win 8 or those proprietary as hell and NSA wet dream ChromeBooks? I'll be the first to start passing out the rotten tomatoes. I honestly do not understand this whole "corporations as ballclubs" mentality, first I thought maybe it was a form of buyer's remorse, you have invested all this money into something you really don't have a use for so you defend and try to justify it like the gal I saw struggling to use an iPad for a grocery list, but then you have the free products like Chrome and Google Search that are just as militantly defended...I don't know, maybe I'm one of the last sane guys in the nuthouse but jumping through flaming hoops to defend some supermegacorp that would happily shove them under a bus if it made the stock bounce 8% is just insanity to me.

      --
      ACs don't waste your time replying, your posts are never seen by me.
    6. Re:Monopoly by Anonymous Coward · · Score: 2, Insightful

      What blows my mind is how "Don't be evil" is always chanted by Googlehate fans, not the other way around.

      It always goes "Google does this or another" - "Ha-ha, don't be evil, my ass! Are you going to tell me it's still true?", not "Google does this or another" - "See, you guys, they're still not doing evil as they promised!"

      Meanwhile, I, and others, just keep using what's convenient for them and evaluate things on case by case basis, not trying to paint it all by a nice soundbite.

      It's a fucking big corporation, they're not a person to be good or evil, but they're made up of people who do all kinds of things, bad and good.

    7. Re:Monopoly by hedwards · · Score: 2

      Most other ISPs do? I don't think any of the ISPs I've ever used have wasted their energy doing that. They stopped giving out static IPs for free a long time ago and they've never guaranteed the kind of uptime or bandwidth necessary to make a server useful. And many ISPs cap the connection anyways.

      For people who care about those things, a residential plan is just not going to cut it. Now, a personal server for something that's only of interest to the extended family isn't likely to be something that's going to cause enough trouble to be worth worrying about.

      Now, maybe in parts of the country where there's FiOS service or uncapped connections capable of more than 5mbps that's not the case.

    8. Re:Monopoly by Nerdfest · · Score: 4, Informative

      Every ISP I've ever used has had a "no servers" clause in their TOS. They also don't tend to enforce it, as I generally run SSH, etc. From what I can see, Google is no different other than having what looks like a well funded FUD campaign targeted at them. It's good to keep an eye on them, but I think they get a lot more abuse and a lot less praise than they deserve, compared to pretty much everybody else at least.

    9. Re:Monopoly by Clarious · · Score: 2

      Let me recounts recent events....
      - They axed any services that compete with G+ (Google Reader for example, together with its community)
      - Everything must be tied with G+, back then I can add my comment on Google Play, now I need a G+ account
      - They 'upgraded' Google Talk to Hangout, removing XMPP Federation in the process which makes Hangout a walled garden (Gmail/Gtalk users constitute one of the biggest XMPP network).
      - After your 'upgrade' to Google Hangout, you will lose your ability to disable chat logging from the gmail web interface, that can only be done with official Hangout client. And you can only disable per contact, not completely.
      - They did not respect Do not track setting.
      and many more....

      I feel that Google now is no longer the one I loved, I shutdown most of my google services, took out all my data, blocking cookies from Google. Now the only Google service that I still is gmail, as I am looking for a good alternative, paid service like fastmail.fm is fine too.

    10. Re:Monopoly by the_B0fh · · Score: 2

      It's port 25 and 80 that they block. What I've noticed is inbound 80 being the predominant one.

    11. Re:Monopoly by the_B0fh · · Score: 2

      Everything was previously tied to your 'Google' account, now you have to ... I don't know, click 'Join G+' then skip a few times to not give it any extra info? You already have an account with them, what exactly are you freaking out about?

      You missed the nymwars then I take it? Killing accounts for weeks, including emails and everything else because they didn't like the name you used for G+

      That was my watershed event. Before that, I was very pro-Google. After that, they have lost my trust.

    12. Re:Monopoly by DuckDodgers · · Score: 3, Informative

      The problem is that they don't clearly define "server". If I use Bittorrent to download a Debian release, other downloaders are pulling the data from me. Will I be blocked? If I'm hosting a Minecraft server, will that be blocked? What about ownCloud, Tonido Plug, Gotomypc.com. Are they blocked? What if my home security system allows remote access, can I use that without violating my terms of service? What if I set up a simple S/FTP server for me and a few friends to access? I can understand an argument that I shouldn't run a node for newegg.com out of my basement, but I think Google should delineate more clearly between what kinds of home service are forbidden on a consumer plan - and if they really mean everything, it sucks.

      And in terms of Evil, Google complained that they couldn't query public posts on Facebook while Bing can, but can Bing or anyone else query public posts on Google Plus? Of course not. Are they opening Google Plus APIs to third party app developers so users can cross-read and cross-post content and comments from other networks? Of course not. I strongly suspect that Google circa 2005 would have done differently. But now that they've settled further into their position as an juggernaut, they've started to take pages from the Microsoft play book.

      I still trust Google more than I trust Microsoft. But the gap in credibility between the two companies is narrowing.

  2. Duh by Anonymous Coward · · Score: 2, Insightful

    What else is to be said, they are not stupid, they hire the smartest, and some of the smartest are crooks.

  3. could he be referring to the fact of no servers by Anonymous Coward · · Score: 2, Insightful

    on google Fiber? because to me, that's reasonable.

    1. Re:could he be referring to the fact of no servers by tlambert · · Score: 2

      So evil is ok as long as it's reasonable?

      Well, a TOS statement that has yet to be enforced against anyone on the assumption that the customer also isn't evil is a hell of a lot less evil than an asymmetric rate for upload/download speeds or upload caps as a technical enforcement measure.

      PS: Got your own ISP to lift their RIAA/MPAA imposed download cap yet?

  4. Or it could be the opposite. by TsuruchiBrian · · Score: 2, Insightful

    It could be that the incentive to do evil is stronger in competitive markets. It would seem the incentive to to whatever it takes to be profitable in competitive markets would be even stronger.

    Whether a company decides it's a better strategy to be more competitive by trying to attract more customers by offering superior products (including ideologies like green, ethical, etc) or finding legal or illegal ways of exploiting society for higher revenue seems incidental.

    I am not saying google is good or evil. I am only saying that I don;t see the rationale to necessarily be good in competitive markets and bad in noncompetitive markets. If anything being bad in any sphere would seem to nullify Google's image as an ethical company and ruin any advantages such a reputation would have in markets where ethics were it's primary selling point.

    I think all companies try to be profitable and ethical. Where these 2 ideals are in conflict some companies have a higher willingness to overlook ethics in favor of profit. I don't think market competition is as relevant a factor as this article implies.

  5. Re:Google Do Do Evil by Sir_Sri · · Score: 4, Insightful

    That's kind of it. Their business is in selling adwords and they do that by trawling as much data as they can about as many people as they can. All of their other businesses are either amusing side projects they haven't figured out what to do with yet, or they do evil in support of their main advertising business.

    Anything that can't either boost adsense revenue or make money directly is eventually going to get cut.

  6. Re:Except when it comes to China. by gmuslera · · Score: 2

    By now US is the prime example. China may be evil with its own population, but US is with the entire world's one.

  7. Re:Ethics? Evil? by oodaloop · · Score: 2

    Exactly. You're going to find that many of the truths we cling to depend greatly on our own point of view. That's what I learned from Star Wars.

    --
    Tic-Tac-Toe, Global Thermonuclear War, and relationships all have the same winning move.
  8. Human flourishing is the ultimate "profit" by Drinian · · Score: 3, Insightful

    Generally speaking, it's almost always more profitable in the long run to be ethical. As in most things, there are exceptions. Also, profitability has to be thought of in a broader way to accurately understand this issue. Human flourishing is the ultimate "profit" which includes wholeness in relationships which is always destroyed by being "evil".

    1. Re:Human flourishing is the ultimate "profit" by Drinian · · Score: 2

      It is true that people may be content to advance at the expense and misery of others. In fact, it is rather common today, even in cultures that have a history of other-centered ethics (virtue), to glamorize such behavior (precisely because in those cultures there is an active abandonment of the foundations that produced them). And it is all done with the logic you suggest: "What is me and mine is right and good."

      The problem with that is how we treat the one is how we will treat the many, and people know this. So, if you can abuse someone we both think is in our mutual "outgroup" I quietly know that you have the capability to do it to anyone, even those in your "ingroup" which includes me. "Us four and no more...and it might only be three of us."

      Evil has a corrosive effect that cannot be limited to my "enemies." That's why integrity really does matter.

  9. Strong competitors are really important by iampiti · · Score: 2

    And that's why is so important that a company has strong competitors. If they don't, they have fewer incentives to be ethical.
    I love Android, but Google needs strong competitors so that they make it good for consumers and not only good for themselves.

  10. Google isn't beneath a little semi-evil lying when by DougDot · · Score: 2
  11. I remember this story by tuppe666 · · Score: 3, Insightful

    http://tech.slashdot.org/story/13/07/30/2322253/google-argues-against-net-neutrality its a dupe. Its the same dumb points from anonymous cowards. Google want to charge businesses for attaching servers to the internet...and yet this has been twisted into a Net Neutrality argument, by changing the definition of Net Neutrality "discriminating or charging differentially by user, content, site, platform, application, type of attached equipment, and modes of communication" http://en.wikipedia.org/wiki/Net_neutrality . I'm just shocked its not an Ars Technica...maybe they are still defending the iPhone launch.

  12. Domestic Surveillance Market? by cookYourDog · · Score: 2

    Can we consider Google of being 'good' in the crowded market of domestic surveillance?

  13. Except He's Wrong by brit74 · · Score: 2
    Except that I don't recall any of the telephone companies stopping the NSA. And it's been claimed that Qwest lost out on US government contracts because it put up resistance to the US government.

    When Qwest refused the NSA’s illegal request that it hand over its customers’ data without a warrant, the NSA wasn’t happy. According to former Qwest CEO Joseph Nacchio, the government hit back for the telecom’s refusal by denying them lucrative contracts worth hundreds of millions of dollars.

    https://www.eff.org/deeplinks/2007/10/qwest-ceo-nsa-punished-qwest-refusing-participate-illegal-surveillance-pre-9-11

    Here's the thing: when there is competition, the government can play favorites with whoever does their bidding best. Remember the whole Yahoo-China thing? China could kick Yahoo out of China so Yahoo had to roll-over so that they could keep their marketshare. And Yahoo fought against the NSA in court as well, but they lost. What did Marissa Mayer say about that again?

    "Yahoo chief Marissa Mayer said she feared winding up in prison for treason if she refused to comply with U.S. spy demands for data. Her comments came after being asked what she is doing to protect Yahoo users from "tyrannical government" during an on-stage interview Wednesday afternoon at a TechCrunch Disrupt conference in San Francisco."

    Read more: http://www.foxnews.com/tech/2013/09/12/yahoo-ceo-fears-defying-nsa-could-mean-prison/

    * Congrats, Cory. You've gotten on Slashdot several times in the past few weeks. Remember: it's important to keep your name in the news so that you can sell more books. Too bad your analysis is overly simplistic.

    1. Re:Except He's Wrong by west · · Score: 2

      Cory's service to the community is not in providing nuanced analysis of issues. It's using his fame to bring issues to light that would simply be ignored by the more mainstream community.

      We've got dozens of people with blogs to provide cogent, deep analysis. We've got precious few people with enough name recognition that they can get important issues put on the agenda.

      I love in-depth policy analysis, but I'm well aware it's the kiss of death if you want to actually get things done in the real world. Simply put, nuance makes things too complicated for those who have only the slightest of interest in issues that we consider important - and they're the ones that make the decisions.

    2. Re:Except He's Wrong by casings · · Score: 2

      Cory's service to the community is not in providing nuanced analysis of issues. It's using his fame to bring issues to light that would simply be ignored by the more mainstream community.

      And how exactly is that relevant here? You think the community needs another Google circlejerk?

  14. What switch are you talking about? by linuxguy · · Score: 2, Insightful

    Can you provide an example to back up your claim?

    I am also curious about the switch you are talking about? If you are talking about their no server policy, can you provide a link to where they said servers were OK at some point and then later went back on their word?

  15. Good or Evil ... by fahrbot-bot · · Score: 2

    ... I'd just be happier if I could get Google to serve up search/result pages without suggestions, instant, sidebars, Javascript, safe search etc... Sure, I'm able to kill most of that using cookies, Proxomitron (strip code, bake cookies...) and NoScript but it's a PITA. I just want simple Google searches w/o all the crap. Just my $.02.

    --
    It must have been something you assimilated. . . .
  16. Nice theory, but is it practiced? by Anubis+IV · · Score: 2

    A couple of non-nerd friends and I were talking a few weeks ago, and the topic of various Internet services came up. Without any prompting from me, both of them (one an Android user, the other a dumbphone user) mentioned that they were trying to get away from Google services like Gmail, Google+, GTalk, and even Android because of the creepy factor with how Google is using their data these days. No mention of PRISM or the NSA or the like until after I asked about it. They were simply bothered by the fact that they were being tracked as much as they were by Google.

    Now, I know an anecdote does not a trend make and that we can't extrapolate to the population at large, but still, having non-nerds both aware of and caring about this stuff enough to vocalize their desire to leave a company's products behind is pretty damning, and I was shocked to hear them volunteer that opinion, since I had thought that nerds were the only ones who cared enough about the topic to suggest taking such action.

  17. Re:Google Do Do Evil by tlambert · · Score: 4, Informative

    Right, Google's problems with evil are more on the ad side. They paid extortion to the tune of $500,000,000 as a penalty to the Department of Justice to keep Larry Page out of jail when Google offended the pharmaceutical industry cartel. That amount was sufficient to match the bribes paid by the pharmaceutical industry, and since it shut down most internet pharmacies being found via google, they didn't pursue the matter further.

    There, fixed that for ya.