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London Tube Cleaners Don't Want Fingerprint Clock-in

Bismillah writes "Biometrics is hot stuff, not just for Apple but cleaning companies like the UK division of Denmark's IIS which tidies the London Underground railway network. However, the cleaners aren't happy about having to clock in and out with biometric fingerprint sensors, and are taking industrial action to stop the practice."

30 of 351 comments (clear)

  1. I don't blame 'em. by Nephandus · · Score: 4, Funny

    I wouldn't want to touch anything down there barehanded either.

    --
    "A soft answer turneth away wrath. Once wrath is looking the other way, shoot it in the head."
  2. Fraud by jklovanc · · Score: 5, Insightful

    The only "civil liberty" it attacks is the ability to fraudulently sign in for someone else. This is how unions get a bad name. Bio-metrics are used for time card validation on many places and it is neither "draconian" nor "an attack on civil liberties".

    The article then goes on to talk about biometric authentication on mobile devices which has nothing to do with biometric time card sign ins. This is another sensationalistic piece which brings together unrelated information in an attempt to make a big splash.

    1. Re:Fraud by flayzernax · · Score: 5, Insightful

      There's a well oiled system in place for trading clock ins. If they implement this new technology it will throw a wrench in the works.

      -IANALTC

    2. Re:Fraud by Anonymous Coward · · Score: 5, Interesting

      The only "civil liberty" it attacks is the ability to fraudulently sign in for someone else. This is how unions get a bad name. Bio-metrics are used for time card validation on many places and it is neither "draconian" nor "an attack on civil liberties".

      This is The Peter Principle at work.

      If a superior is incompetent they will often judge the subordinate by "behavior that supports the rules, rituals, and forms of the status quo. Promptness, neatness, courtesy to superiors...." This is evaluating input, not output.

      It's pretty easy to show up, put your hand on the scanner, and half-ass it all day long. Do you want clean tubes? Or do you want employees who make sure to put their hand on the scanner at the right time? When you figure that out, design your checks and metrics accordingly.

    3. Re:Fraud by Skapare · · Score: 4, Insightful

      The issue is about having the fingerprint data. Business promise things to worker all the time, but their promises are so often just lies (and recently, at least in the US, told to lie by no such agency).

      --
      now we need to go OSS in diesel cars
    4. Re:Fraud by tompaulco · · Score: 5, Informative

      This. Where I work, they required us to be fingerprinted and did a background check. Then I found out that they send the prints to the state, and the state keeps them on file. I didn't consent to that.
      Then they wanted me to do a fingerprint for the building I worked in so I can get in after 5:30. As is my legal right, I opted out and they have to provide an alternative means for me to gain entry. Of course, they didn't actually do that, so now if it is after 5:30 and I happen to be outside, I just go home.

      --
      If you are not allowed to question your government then the government has answered your question.
    5. Re:Fraud by vux984 · · Score: 3, Insightful

      The only "civil liberty" it attacks is the ability to fraudulently sign in for someone else.

      Well, that... and it lets them share the prints with law enforcement, cross check the fingerprints with cases and what not, and subject them to all kinds of harrassment.

      I object to being fingerprinted for any reason, short of with a judge issued warrant. And I object to routine finger printing of individuals who are released without being charged, nevermind individuals who are acquitted.

      I'm certainly not going to hand over my fingerprints just to prove I'm doing a menial job I'm being paid to do. If my employer is concerned the job isn't being done properly, inspect the work being performed -- biometrics showing I clocked in on time don't mean a damned thing.

    6. Re:Fraud by Anonymous Coward · · Score: 3, Interesting

      I work with it, depends of the sensor type used... simple resistive capture just generate low quality images (think on fax like) but common used scanners found in banks or by HR sofware like ours, provide better quality images of the finger prints than can be saved and procesed with unrelated SDKs for biometrics. The hardware vendor librarys use propietary data structures for the minutiae obtained from the images... but unrelated more expensive SDKs exist (focused massive or bach server processing) that support many hardware models and sharing trought some niche defacto standart formats.

      So... once you give out your biometric, is not captured by the specific reader implementation. Its very easy to keep it accesible and ready to use.

    7. Re:Fraud by cheater512 · · Score: 3, Insightful

      As in the significant features are hashed. With you know, a hashing function. Non-reversible.

    8. Re:Fraud by Anonymous Coward · · Score: 3, Informative

      Posting AC because I work at a company involved with fingerprint biometrics.

      Depending on the type of sensors used and how much of the processing is done at the sensor, the range of usable data that can be retrieved is;

      1. can reconstruct a fingerprint-like pattern that will emulate you sufficiently for that particular sensor model, though it looks nothing like a human fingerprint
      2. can get reasonably close to a fingerprint-like pattern that can fool sensors using similar physical techniques and detection algorithms, but still not a human fingerprint
      3. we actually have the human fingerprint as a bitmap in software (in particular strip type or small contact readers need to reconstruct the total image) and then do the detection run, so it's trivial to slip a copy out to a third party (yay debug modes) though the resolution effects how well we can recreate the human fingerprint (sufficient time with a graphic editor can overcome this)

      Now, having the fingerprint doesn't solve other issues like liveness detection (dead finger check) in the emulated finger, but that is a replication implementation issue (thin gelatin glove finger trick works surprisingly well).

      But the whole nonreversibility thing? Yeah, most manufacturers are blowing smoke up your ass.

      Now, a security system is of poor design if it uses non-revocable step. Identity authentication is a funny thing, since the government often gets involved at various stages.

  3. Re:BFD by Anonymous Coward · · Score: 5, Insightful

    Just be happy you have a job.

    This is exactly what the slavemasters want you to think.

  4. On the fence. by Xeno+man · · Score: 5, Insightful

    I'm currently undecided if this is a good thing or not. On one hand, I'm against technology for the sake of technology. Using computers and touch screens because they are new and fancy is stupid when a pen and paper will do. It's one thing to have biometrics in clean areas like banks and office buildings, it's another to have then in maintenance areas. How long before they start to fail and workers are not getting paid because they can't clock in due to dirt and grease build up.

    On the other hand, They have really failed to outline how their civil liberties are being attacked. To what extent can someones thumbprint be abused and how will this affect workers and their rights. None of that was even attempted to be explained.

    To anyone saying that the workers just want to fraudulently sign in for someone else and abuse the system needs to try again and come up with a real argument. The assumption that workers just want to screw over employers is elitist and is a part of the same poor logic of "If you have nothing to hide, you have nothing to worry about." It completely side steps the real issues and disguises the technology as only hurting the bad people. While I don't deny that fraud probably happens, there is no way that fraud is the sole reason for rejection of biometrics. Give real reasons for it, not made up reasons for why the are against it.

    1. Re:On the fence. by jklovanc · · Score: 4, Insightful

      What is pretty certain is that somebody worked and that somebody is attached to a number that should get paid.

      There is a simple scam that gets around paper systems. You tell you mate that you are going to be late so he leaves a blank line on the sign in sheet above his name. When you get there you sign in on the blank line and no one will be the wiser.

      The other issue with paper systems is that they have to be transcribed by a person into the payroll system. That introduces mistakes and higher costs.

    2. Re:On the fence. by blackest_k · · Score: 4, Insightful

      i know its dependant on the card system but last time I had one the alternative to swiping the card was to punch in the last four digits. This I did on a regular basis because like you said it takes longer to swipe.

      rfid cards are used a lot for door access which has the issue that if you forgot that card then you might not be able to open the door.

      There are positives to using a finger print scanner, you can't forget the card, you can log fairly accurately who was where at a particular time. However logging out is a bit more hit and miss. Too be fair the London Underground has been a terrorist target before now and will be again,although the last time it was suicide bombers among the passengers. It might make sense to use this system for all the employees of the London underground but to single out the cleaners makes no sense if they are the only group using it there is no security advantage.

      The primary objection to use of fingerprints instead of any of the alternatives is fundamentally an issue of trust.
      The main group of people who have fingerprints taken are criminals, are the cleaners criminals?

      As a subset of workers being targeted for this particular type of identification it seems to send the message that they are particularly untrustworthy, how much of a slap in the face is that. There is always a supervisor/ team leader in charge of a particular crew who knows the people working for him and who is on shift and who isn't in any job. Isn't that enough?

      Even if the use of finger print scanners was universal, it wouldn't stop a terrorist, if they need a finger to gain access then they may as well take a finger its just one more casualty. The underground is not secure and cannot be secure and thousands of graffiti tagged trains illustrate that daily.

      It is demoralising for the workforce and the system advantages soon start to fall apart when there is a need for agency workers to fill in for absent employees, it is a lot easier to issue a swipe card than to register a temporary worker on a fingerprint based system.
             

  5. Slippery Slope by litehacksaur111 · · Score: 3, Interesting

    This is exactly where technology like this will be deployed. They will say you know what it is just a slight inconvenience to the menial tube workers. Then eventually the government and other employers will hand out some no bid contract to some corporation to install these in all places as self identification methods. This technology must be fervently resisted before it is too late. If you don't believe me, just look at the how the TSA is expanding operations from airports to rail stations, highways, and bus depots.

  6. Re:BFD by Anonymous Coward · · Score: 5, Insightful

    How about instead "Just be thankful you have workers"?

    What's more important: human beings or the profit of corporations?

    I think the best way to promote a positive evolution of morality, for the sake of mankind, is to deal with each individual according to their answer to that question... As a form of preliminary screening.

  7. Re:"taking industrial action" by GumphMaster · · Score: 5, Insightful

    No, not necessarily. They might adopt a strict work-to-rule regime where workers do absolutely nothing that is not by-the-book, no staying 10 minutes over time to finish a job, no doing a job without that is not covered explicitly in their work agreements, taking every minute of meal breaks, reporting every little maintenance task they find in glorious detail, etc.

    --
    Patent litigation: A doctrine of Mutually Assured Destruction... in which everyone seems willing to push the button
  8. Re:BFD by gl4ss · · Score: 5, Insightful

    well the reason they don't want the scanners is that then they can't as easily sell their job when they move on - or have their cousin cover for them on a sick day.

    unfortunately england is chock full of people who would take the job. for this same reason there's factories in china and latin america where the attendance of the workers is 99.9%(that is: no sickdays taken ever). sure, you can't be sure that it's always the same guy but you can be sure the family arranges someone to cover because that one worker feeds 10 people.

    --
    world was created 5 seconds before this post as it is.
  9. Re:Peter Principle by khellendros1984 · · Score: 4, Insightful

    Right....but the AC said that it's the Peter Principle at work. That is, the situation they described (using inappropriate metrics of suitability for a job, like being able to clock in at the right time as a judgement of being able to clean the tube station) is an example of something that might happen when the manager is an employee who has risen beyond their level of competence.

    --
    It is pitch black. You are likely to be eaten by a grue.
  10. What could possibly go wrong? by captainpanic · · Score: 4, Funny

    Their data is obviously 100% secure so I don't really see any problems. Cleaning companies are famous for their rigid IT infrastructure, since their operational margin is huge and they have tons of cash to spend. There is also no market for hundreds (thousands?) of fingerprints with matching names and other personal data on a black market. So what could possibly go wrong?

  11. Re:Peter Principle by Frobnicator · · Score: 5, Funny

    Uhm, no. This is the Peter Principle:...http://en.wikipedia.org/wiki/Peter_Principle

    Cute.

    He quotes the actual book.

    You contradict him citing the Wikipedia article summary about the book.

    It is a sad world when people treat Wikipedia (a tertiary source) as more authoritative than the primary source.

    --
    //TODO: Think of witty sig statement
  12. Re:BFD by hawkinspeter · · Score: 3, Insightful

    Please leave it more than three years before you come back here next time.

    --
    You're a temporary arrangement of matter sliding towards oblivion in a cold, uncaring universe
  13. Re: Peter Principle by greenreaper · · Score: 3, Funny

    If wishes were mod-points, we'd all be +5.

  14. Re:BFD by StripedCow · · Score: 4, Funny

    I've really had it with these slavemasters since the era of the IDE hardware bus.

    --
    If Pandora's box is destined to be opened, *I* want to be the one to open it.
  15. Re:BFD by martyros · · Score: 4, Interesting

    well the reason they don't want the scanners is that then they can't as easily sell their job when they move on - or have their cousin cover for them on a sick day.

    Possibly, but another very good reason they don't want scanners is that it's demeaning and insulting.

    Unless there are significant problems (and not just "significant bending of the rules", but "significant extra expense or reduction in quality"), there is no reason to treat people like criminals.

    And if there are significant problems, there's a better solution: Hire people you trust, and then trust the people you hire; and don't judge them by stupid metrics like "has been physically present exactly N hours?", but by metrics like, "Is the area they were responsible for clean?" If it would take an average person working at a reasonable rate 8 hours to clean a certain area, and because of me the area is now clean, then pay me for 8 hours worth of work, whether it took me 8 hours or three hours.

    --

    TCP: Why the Internet is full of SYN.

  16. It's all fun and games until someone gets hurt.. by Anonymous Coward · · Score: 3, Insightful

    There's a bunch of problems with "clocking in as someone else"
    1) If there's a disaster and they need to know "who are we searching for", time card records are a good source
    2) There are wage and hour laws designed to prevent employer abuse of employees (e.g. overtime rules). Allowing one person to clock in as another opens the door to abuse: (you take my shift or I'll report that you were doing drugs in the restroom on break) (I don't care if you've got to get home, and I'm not paying overtime, clock in as Joe Blow for second shift)
    3) Insurance rates and payments (worker's comp, unemployment) are set by number of hours worked/dollars paid.
    4) Liability issues with "were you at work when you received this injury"
    5) Safety issues with working hours (OK, now that you've driven that bus as John Doe for 8 hours and you've hit your max duty hour limit, you can sign is a Richard Roe and do another shift)

    Yes, many employers have inflexible policies on work shifts, either out of inertia or bad management. But perturbing the record keeping to work around it is a bad solution. Fix the underlying problem, don't band aid it.

  17. Re:"taking industrial action" by dkleinsc · · Score: 4, Informative

    In the US, work-to-rule and slowdown are 2 different but similar actions:
    - In work-to-rule, union members follow all procedures perfectly, including the stupidly contradicting ones as a way of slowing up the works. This is the least risky union tactic, because any time management calls union members on it they can point out that they are correctly and diligently following the procedures that management put in place, and that if there's a problem it's with the procedures rather than the workers following them.

    - In a slowdown, union members simply work more slowly (letting some of the product get ruined if needed). This is obviously a bit more risky, but it is a common escalation if a work-to-rule doesn't solve the union's problem.

    Both tactics can wreak havoc with productivity, but are significantly less messy than a all-out strike.

    --
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  18. Re:BFD by martyros · · Score: 4, Insightful

    If you don't want to be demeaned, don't work in a job where your role includes cleaning up human excrement and vomit from trains.

    Or, we as society could stop demeaning people for doing good work and making the world a better place. Do you want to be able to take a subway without the place reeking of shit and puke? Then be thankful for the people cleaning it up; give them respect, good working conditions, and a living wage. Anyone who is creating value for society deserves that much, whether they're designing the next iPhone or washing the piss smell of a public lavatory. And if you don't give them any of that, don't be surprised if they don't deliver very much value to you.

    Besides, the demeaning argument could be applied to any kind of time keeping system. So you use your finger to clock on instead of a card. So what?

    If the card is exactly the same, then why go through the expense of the fancy new equipment?

    If the fingerprint system really is cheaper / more robust / maintainable / whatever, then it may make sense to upgrade. If, as I suspect, it is is more expensive, and they're doing it not to reduce costs and increase efficiency of processing but to have more control over people. Either that's not necessary, in which case it's demeaning, or it is necessary, in which case (it seems to me) they're doing something else really wrong.

    --

    TCP: Why the Internet is full of SYN.

  19. Re:BFD by rwise2112 · · Score: 3, Funny

    +5 Insightful?

    So then. It is just not you that has no clue what a slave is.

    Fry: "You know the worst thing about being a slave? They make you work but they don't pay you or let you go..."

    Leela: "That's the only thing about being a slave.

    --

    "For every expert, there is an equal and opposite expert"
  20. Re:BFD by ultranova · · Score: 3, Insightful

    If you don't want to be demeaned, don't work in a job where your role includes cleaning up human excrement and vomit from trains.

    Interesting. At what level of career achievement does someone stop being a subhuman deserving of debasement, in your eyes?

    --

    Forget magic. Any technology distinguishable from divine power is insufficiently advanced.