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GTA Online Runs Into an Online Roadblock

Hugh Pickens DOT Com writes "CNET reports that Grand Theft Auto Online, the biggest entertainment release of the year with more than $1 billion in annual sales, is having some trouble getting the gamers online. The title, which launched on game consoles Tuesday morning, is experiencing server issues that have locked out some gamers and made it difficult for those who have gotten in to play the game. Fifteen million people purchased the game when it was released last week — and any number of them could play online when that 'perk' becomes available on October 1. 'At a conservative estimate I would expect about two million players to log on to GTA Online within the first 24 hours,' says Keza MacDonald, UK games editor for IGN.com, the video game and entertainment site. 'Rockstar has never done an online game of this scale before, so they are totally unproven in terms of their network infrastructure.' Rockstar, the game's creator, said that it was doing all it could to buy and access servers to accommodate what was expected to be massive demand for its online title. Meanwhile Twitter is abuzz with complaints from gamers who say they can't get into the service."

65 of 102 comments (clear)

  1. How to create goodwill by SuperKendall · · Score: 5, Funny

    All would be forgiven if the Rockstar equivalent of a 404 for multiplayer was a gang of hookers appearing suddenly and beating you down until you died.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:How to create goodwill by LordLucless · · Score: 2, Funny

      CAD's already been there

      --
      Just because you're paranoid doesn't mean there isn't an invisible demon about to eat your face
    2. Re:How to create goodwill by Narcocide · · Score: 1

      Yes, and then if the connection randomly resumes while you're being beaten down, cops could show up and arrest all the hookers and some EMTs could come by and revive you/apply first aid, then they all walk away like nothing ever happened. Brilliant.

    3. Re:How to create goodwill by chromas · · Score: 2

      You're thinking of Saints Row.

    4. Re:How to create goodwill by SuperKendall · · Score: 1

      How is it not far more enjoyable than a dialog that says "connection failed"?

      Plus you fail to think of the enjoyment of the digital hookers in getting some much desired payback.

      --
      "There is more worth loving than we have strength to love." - Brian Jay Stanley
  2. Newsworthy? by TheRon6 · · Score: 4, Funny

    Day one server issues for a AAA release??? STOP THE PRESSES!

    --
    Does this rag smell like chloroform to you?
    1. Re:Newsworthy? by PopeRatzo · · Score: 1

      This is the week for major online releases having issues, I guess.

      --
      You are welcome on my lawn.
    2. Re:Newsworthy? by mcgrew · · Score: 5, Insightful

      Sheesh, you kids...

      The problem is it's too cloudy today. Half a bajillion people trying to play on one server and it won't work?

      Back in the day when we were playing Quake we ran our own servers, and QuakeSpy (later GameSpy) made it easy to find and connect.

      But back then we actually BOUGHT games rather than renting them. DRM killed gaming for me (and company servers are indeed DRM).

      I miss it. The corporofacists ruined it for me.

    3. Re:Newsworthy? by jd2112 · · Score: 1

      Day one server issues for a AAA release??? STOP THE PRESSES!

      I'm sure that no matter how bad Rockstar messes this up it will be infinitely better than EA on a well-executed release.

      --
      Any insufficiently advanced magic is indistinguishable from technology.
    4. Re:Newsworthy? by Chuck+Chunder · · Score: 4, Interesting

      Day one server issues for a AAA release??? STOP THE PRESSES!

      I think it is newsworthy. While it is inevitable from a technical perspective it seems strange to me that companies (whether Apple or Rockstar) aren't more creative at managing the demand side so that people don't have a bad experience.

      How about:
      1) Conservatively work out how many people you expect you can serve.
      2) Auction off that many "Early Access" entry tokens with the proceeds going to charity.
      3) Continue to sell more tokens (again with proceeds going to charity) for the rest of the week as you find you have spare capacity and work out any bottlenecks.
      4) Let everyone in.
      Everyone wins. Company gets good press rather than bad, people super keen to access the content get a good experience and a charity gets some resources.

      --
      Boffoonery - downloadable Comedy Benefit for Bletchley Park
    5. Re:Newsworthy? by tlhIngan · · Score: 2

      I think it is newsworthy. While it is inevitable from a technical perspective it seems strange to me that companies (whether Apple or Rockstar) aren't more creative at managing the demand side so that people don't have a bad experience.

      Except well, Rockstar KNOWS how big demand was - GTA V was released last week, in September. GTA Online opened earlier this week.

      In the first three days, it made over a billion dollars.

      You have SOLID numbers of how many people have your game. You also have reasonable guesses as to how many of those people will try to sign in online at the start.

      For other day 2 releases, it can be hard to tell because you won't know how well it sells, so you have to guess. Apple and others have to do this (and which turned the iPhone 3G into a fiasco). But then again, Apple didn't really have a clue how well the iPhone 3G would be accepted - it was something like a million opening weekend, when the original iPhone took 70 days to reach a million.

      Microsoft had the same issue on Xbox Live and Halo 2. They had presented three different datacenter loadouts - a small, a medium, and a "let's just go hog wild and assume lots of people". It was something like Xbox Live to handle 10,000, 50,000, and 125,000 subscribers simultaneously. Surprisingly, they got approval for the hog-wild limit because 15 minutes after midnight, they were recording 50,000 players and climbing.

      But of course, they were also dealing with millions of dollars of equipment - which is why they didn't expect approval (it was like $200K, $500K and $2M).

      Apple's learned - there weren't any activation issues on launch weekend of the iPhone.

      And Rockstar knows the GTA franchise is huge - 3 days to $1B maans you sold what, 20,000,000 copies? If you know you sold that many (and climbing), your servers better be able to handle at least 10M users clamoring, if not 15M. And if they can't, delay the launch - GTA Online wasn't ready on launch day - what's a few more days so you can rig up some Amazon AWS instances to handle the peak initial load that you know is coming. Your data center may be inadequate, which is why Amazon and other cloud services exist. It would take weeks to get the racks installed, but AWS can spin up in hours. Then shut down AWS instances as load tapers off and your data center can take over permanently.

      Plenty of reasons why day 1 load estimates may be inadequat - but when you know how much sales you have, there's no more excuse.

    6. Re:Newsworthy? by DeVilla · · Score: 1

      I second this. Add to it that companies do Steam only releases. I can't buy games for the kids and let them all play different games at once on less I create a separate account for each game. (Even for single player games!) I have 3 computers but the kids have to serialize game time.

      This call-home DRM only makes PC gaming worse. The publishers say piracy is what is killing their market. At this point I wouldn't cry if it would finally just die. Then they might be replace by something that doesn't punish the consumer.

    7. Re:Newsworthy? by Anonymous Coward · · Score: 1

      go into offline mode and play to your heart's content.

    8. Re:Newsworthy? by Joce640k · · Score: 1

      Day one server issues for a AAA release??? STOP THE PRESSES!

      We sold 10 million copies in the first 24 hours ... but a week later we were shocked that more than a few dozen of them went online! We honestly didn't think anybody had Internet connections these days!!

      --
      No sig today...
    9. Re:Newsworthy? by Ash+Vince · · Score: 1

      Back in the day when we were playing Quake we ran our own servers, and QuakeSpy (later GameSpy) made it easy to find and connect.

      I think back then though most online gamers were more trust worthy. I used to play Quake and then Unreal Tournament online and never remember people cheating as being much of an issue whereas now without things like punkbuster and VAC there just seem to be too many damn cheats. I think if we moved back to hosting your own server for this sort of stuff you would find too many people just moving from server to server cheating until they got kicked.

      Then there is the other problem which I have run into recently where clans rent a server that is really just for them boost their fragrates so as soon as you beat them they just ban you.

      I think a lot of the moves recently towards moving online gaming towards online matchmaking is actually trying to make it more fun to casual gamers as they actually start standing a chance instead of spending the whole time being owned by cheats and people who spend 80+ hours a week practicing.

      Not sure what you mean about buying games as you mostly still do that now for what I play. I have never rented anything although I am one of the suckers who has bought all the add-on maps for BlackOps 2 so I guess that is what you mean. I also bought all the add-ons for Skyrim (and Oblivion before it) too though and even went back to Oblivion just before Skyrim came out to get some practice.

      I can safely say though that I have never found myself unable to play anything I have bought previously apart from through things like not being compatible with newer versions of windows or running to fast to be playable on newer hardware (try playing Commander Keen or Duke Nukem 1 on a new PC for a laugh).

      --
      I dont read /. to RTFA, I read /. to offend people in ignorance.
    10. Re:Newsworthy? by PingSpike · · Score: 1

      I thought they were working on a feature that allows you do this...again like in the good old days, kind of.

      http://store.steampowered.com/sharing/

    11. Re:Newsworthy? by phorm · · Score: 1

      I've noticed that GoG is carrying some newer (released in the last 12-18 months) games these days, including ones I had only previously seen on Steam.
      Not everything of course, but there's some decent stuff on there and no DRM.

    12. Re:Newsworthy? by tlhIngan · · Score: 1

      I thought they were working on a feature that allows you do this...again like in the good old days, kind of.

      http://store.steampowered.com/sharing/

      That only really gives access to your account to someone else without giving them your password.

      While they're using it, someone else can't log into the same library. And if you log into your account, the other guy's game ends.

      It's all or nothing, unlike say what was the original proposal for the Xbox One. (Funny how that was so derided...).

    13. Re:Newsworthy? by tlhIngan · · Score: 2

      This call-home DRM only makes PC gaming worse. The publishers say piracy is what is killing their market. At this point I wouldn't cry if it would finally just die. Then they might be replace by something that doesn't punish the consumer.

      They call 'em consoles.

      And piracy does affect the market - you're looking at 90+% piracy rates in both Android and PC markets. For some, that really kills RoI - and it leads to crappy-ass PC ports of games because there's no money in it. The two biggest (or used to be) PC only publishers - Valve and Blizzard, have compensated for piracy - the first owns well the premier distribution platform (and DRM solution), while the latter has made online play a requirement (at least until the console ports came out).

      Indies do good on PCs, but that's purely because the games cost very little to make to begin with - and are fairly huge - big enough that consoles are trying to adopt indies after seeing them explode on iOS and Android.

      But, the big problem is either AAA titles with online requirements (not a problem for a lot of current PC games that are basically online multiplayer, MMOs or such), or indie games (many of which deride them for "mobile" style gaming).

    14. Re:Newsworthy? by mcgrew · · Score: 1

      I mean when you buy something it's yours -- you can resell it or give it away. Can you still do that? If not, you didn't buy anything, you paid for a service.

    15. Re:Newsworthy? by mcgrew · · Score: 1

      The publishers say piracy is what is killing their market.

      Yes, they do, but research doesn't.

    16. Re:Newsworthy? by asdf7890 · · Score: 1

      That works for many thing, but not games with online interaction or access to other online resource. While some will ignore Steam once lanuched and implement their own communication to the outside worlds, some will expect you to reconnect your Steam account before enabling online features (or running at all).

    17. Re:Newsworthy? by Ash+Vince · · Score: 1

      I mean when you buy something it's yours -- you can resell it or give it away. Can you still do that? If not, you didn't buy anything, you paid for a service.

      Ok, I understand more what you mean now. Although in this case I think I still bought something, it's just what I actually bought is a single user license for something. I would not use the word rent though since the licence never expires.

      --
      I dont read /. to RTFA, I read /. to offend people in ignorance.
    18. Re:Newsworthy? by Gibgezr · · Score: 1

      hmm, that's not the way this family sharing feature was described in the email Valve sent me. They claimed I was only sharing that particular game, not locking out my library. Supposedly I will be able to play any of the other games in my library without interfering with the loaned-out game(s).

    19. Re:Newsworthy? by CliffordWooten · · Score: 1

      Oh god, the horror!

  3. More than two weeks ago. by Seumas · · Score: 2

    GTA V wasn't released this Tuesday *or* last week. It was released more than two weeks ago. The online component went live (well, theoretically) Tuesday (yesterday).

  4. Re:Bunch of dopes, these gamers by Seumas · · Score: 5, Insightful

    Agreed. When you only pull in a billion dollars in the first three days after launch, you can't afford to go all-out in preparation of your online component just to make sure you maintain good-will and enthusiasm for your company's product and reputation going into the future.

  5. Re:Bunch of dopes, these gamers by Anonymous Coward · · Score: 1

    50$ million dollars (or whatever the figure would be) to buy hardware that is only going to be useful for a week is 50$ million dollars, no matter HOW much you start out with.

  6. Clearly nobody wants GTA V Online by adamanthaea · · Score: 2

    After all, if nobody wants it, the servers wouldn't be slammed and hard to get to.

    1. Re:Clearly nobody wants GTA V Online by AmyKent · · Score: 1

      Yep. Still haven't started that god damn race.

    2. Re:Clearly nobody wants GTA V Online by P-niiice · · Score: 1

      Me neither. Tried twice, sat like an idiot waiting, and went back to single-player.

    3. Re:Clearly nobody wants GTA V Online by CaseCrash · · Score: 1

      Why is this not +5 Funny?

      (It's an obamacare/heath exchanges reference for those that don't get it)

      --
      No, that link you posted to a web comic we've all seen a hundred times is not "obligatory."
  7. Re:Bunch of dopes, these gamers by Demonantis · · Score: 1

    Didn't Guild Wars 2 limit the ability to purchase the game initially to give them time to scale the hardware? Of course that isn't as easy in this situation since the game has a single player component.

  8. CNET and Slashdot Editing by Anonymous Coward · · Score: 4, Informative

    From Wikipedia article on Grand Theft Auto 5:
    "The game includes a multiplayer mode, Grand Theft Auto Online, which allows up to 16 players to freely roam a recreation of the single-player setting. Players can cooperatively engage in various activities, such as races and bank heists. "

    From Rockstar Games (http://www.rockstargames.com/V/GTAOnline):
    "Access to Grand Theft Auto Online is free with every retail copy of Grand Theft Auto V and launches on October 1st"

    The CNET article is horrible by trying to slant an angle that Grand Theft Auto Online is a separate game from GTA5. Its not. Its a multiplayer aspect to GTA5 which is running into issues. Not a separate game, a feature of an existing game not working as expected. End of story. On the Slashdot editing front, Grand Theft Auto online did not make $1 billion in annual sales, GTA5 did. FTFA: "GTA Online's launch comes a couple of weeks after Rockstar started selling Grand Theft Auto V. That title has become the biggest entertainment release of the year, generating more than $1 billion in annual sales".

    On the plus side, thanks for the heads up GTA Online is now available.

    1. Re:CNET and Slashdot Editing by Espectr0 · · Score: 1

      The CNET article is just fine, read properly: "ACCESS to Grand Theft Auto Online..." doesn't suggest that it's a different game, rather it means access to the multiplayer component (which is called GTA Online"

  9. Re:You get what you pay for by gl4ss · · Score: 1

    some arbitrary percentage of a billion dollars..

    though, the online play for max payne 3 was really fucked up most of the time.

    --
    world was created 5 seconds before this post as it is.
  10. Re:They're not the only ones by Anonymous Coward · · Score: 1

    I think I missed the funny part of the joke...

  11. Re:Bunch of dopes, these gamers by cheater512 · · Score: 1

    Whats wrong with spinning up a few hundred EC2 instances? Cheap, easy and no initial outlay.

  12. Re:This is the work of the LORD by noh8rz10 · · Score: 1

    actually I don't think there's much tier-1 commentary about being a DB or not. As a first cut you can be good about the big stuff but be an annoying douche about it. better than playing GTA V all day in ur undies.

  13. Re:This is the work of the LORD by ireallyhateslashdot · · Score: 3, Funny

    I'm not sure why we should praise a New Zealand pop singer. I'm also not so sure that the "thou shalt not kill" thing applies to pixels. I'm pretty sure that God would have said something like "thou shalt not use algorithms to effect the deletion of pixels through the interaction of a user interface".

  14. Re:You get what you pay for by dadelbunts · · Score: 1

    Im sure they will also use the money from microtransactions to support the servers. I was just playing with 3 other people. Not a touch of lag anywhere. Once you get in its good. Been playing since yesterday.

  15. Not so bad by dadelbunts · · Score: 4, Interesting

    Its not THAT bad. I have been playing since yesterday. Was just playing with 3 friends of mine. Have been in huge 8vs8 battles. Never a spot of lag while playing. Got disconnected a couple of times AFTER my missions or deathmatches were done yesterday. I think the problem most people are having is actually getting past tutorial mission. Two million people, all trying to do the exact same mission. Once you get past that its basically smooth sailing tho.

    1. Re:Not so bad by Anonymous Coward · · Score: 1

      Why should it matter what mission you're on. Does only one server handle one type of mission? Would that be to reduce asset costs in terms of memory usage?

  16. Re:This is the work of the LORD by Anonymous Coward · · Score: 1

    actually I don't think there's much tier-1 commentary about being a DB or not. As a first cut you can be good about the big stuff but be an annoying douche about it. better than playing GTA V all day in ur undies.

    Don't worry. I play naked! Wanna see my schlong?

  17. Maybe EA could help them out... by JoeCommodore · · Score: 1

    .. then again, maybe not.

    Then again, how about merging the two - one player builds and manages the city, the other takes advantage of the populace...

    --
    "Enjoy what you're doing! If it becomes drudgery, you're doing it wrong!" - Jim Butterfield
  18. Bad time for rollouts by guanxi · · Score: 1

    If Rockstar can't do it smoothly, what did you expect from the other major rollout?

  19. Mororns can't figure out how to Internet. by VortexCortex · · Score: 2

    Protip: The Internet is a Decentralized Network, built to withstand thermonuclear war, with packets routed around cities mere moments after disappearing from the grid... And you fucking morons built a centralized service atop it? Even though specific end user machines could have downloaded world state and served the bandwi-- Wait, you built the whole gods damned web as centralized?

    Just--gahhh. What Lamers. I'm out.

    1. Re:Mororns can't figure out how to Internet. by rebelwarlock · · Score: 3, Funny

      Calm down. Have a cookie.

    2. Re:Mororns can't figure out how to Internet. by Anonymous Coward · · Score: 1

      Psst, it's a tracking cookie

    3. Re:Mororns can't figure out how to Internet. by Sockatume · · Score: 1

      That's what we need, another big console release where online performance is dependent on the average home console owner's broadband connection.

      (I say this as a home console owner. Microsoft's decision to push dedicated servers for multiplayer gaming is one of the few things they got right in the Xbox One from the start.)

      --
      No kidding!!! What do you say at this point?
  20. That explains it by cphilo · · Score: 3, Funny

    No wonder I am having a hard time logging into healthcare.gov to look at my (probably) new insurance. All the bandwidth is being sucked up by GTA5, because they both launched the same day.

    1. Re:That explains it by DarthVain · · Score: 1

      Also the REAL reason government shut down.

      Everyone wanted to play GTA5 rather than go to work.

  21. Re:Bunch of dopes, these gamers by mythix · · Score: 1

    This is exactly why I just tried to connect once, and then went back to offline... I knew it wouldn't work the first week.

    But I don't understand why they don't rent scalable cloud services, from amazon or whatever? Are they actually buying all the servers themselves?
    Or would even amazon or MS azure datacenters not be sufficient?

  22. Re:You get what you pay for by gl4ss · · Score: 1

    that's how it was mostly with max payne 3 too.

    with that title, the games were hosted on player computers. stats weren't though so some things ingame were laggy as hell sometimes and getting the game to start was hell.

    --
    world was created 5 seconds before this post as it is.
  23. Re:gamesdriving by somersault · · Score: 1

    Or he should just put it in his sig. And not have 200 games that are essentially all the same game.

    --
    which is totally what she said
  24. Re:Bunch of dopes, these gamers by abies · · Score: 1

    You can sell extra servers to next company preparing for big launch, few months down the road. Or rent them to Amazon/whoever to run their cloud on them, until you need them for a next event year or two later.

    You won't recover all the money this way, but can probably cut the cost considerably.

  25. Re:Bunch of dopes, these gamers by P-niiice · · Score: 1

    Killing Trevor is the easy way out. I intend to try the deathwish and see if its better.

  26. finally got in last night by codepigeon · · Score: 2

    The bottleneck is at the point of where you make your first connection to the online service. Everyone is required to do a set of tutorial missions before joining the real servers.

    They have it setup like an mmo where the missions are instances. Once you FINALLY get past the tutorial there are almost no problems. In fact, the lobbies I played in where not even full.

    That first tutorial instance is the problem.

    1. Re:finally got in last night by WGFCrafty · · Score: 1

      I kept deleting the title thing from the HD, and it still wouldn't work. Didn't realize they install game updates and not just saves there as well.

    2. Re:finally got in last night by WGFCrafty · · Score: 1

      Whoops, by there I meant that you have to delete it from the HD and cloud.

  27. Sigh by ledow · · Score: 1

    Honestly, how hard can it be?

    We can farm out a thousand servers to run a website. Don't. Have them be connection brokers.

    Design an image for a server that boots, automatically announces itself to the connection brokers, and gets a unique name back.

    Now every time you go over the capacity of your own datacentre, spin up that image on a few hundred Amazon/Azure/Whatever servers. In fact, for every two instances outside that you spin up, take off one of the internal ones so you have spares, have enough bandwidth for the connection brokers, etc.

    People have been doing this en-masse for decades now in the larger datacentres / websites / infrastructure. Honestly how hard can it be? The only problem is exhausting your upstream bandwidth to TALK to all the servers that you're spinning up elsewhere. That's not something you can get quickly or cheaply if you've underestimated. But you can always just move the connection brokers to the cloud too, and solve that problem.

    Sure it'll cost, but then it'll die down and you go back to internal servers if that's what you want. Meanwhile, you can say you had 10m people playing online at once rather than "we crapped out around one million because we designed it badly".

    And what the hell is wrong with proper testing, including letting pre-orders go online early, so you can predict demand and fix problems before the proper launch? Oh, no, apparently we just let stuff break nowadays, because people have already paid for it so stuff them.

  28. Re:GTA vs Healthcare.gov by tompaulco · · Score: 1

    And they will probably get servers to cover the shortfall faster than the government as well.

    --
    If you are not allowed to question your government then the government has answered your question.
  29. Re:This is the work of the LORD by desdinova+216 · · Score: 1

    I thought that was Wil Wheaton?

  30. Re:gamesdriving by SuperKendall · · Score: 1

    why not check out our racing game

    Err, I don't have anything to do with racing games???

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  31. This Wouldn't Have Happened... by denmarkw00t · · Score: 2

    If the government had stayed open. Nearly a million federal workers suddenly found themselves on furlough, so what better to do than hop on GTA Online?