DHHS Preparing 'Tech Surge' To Fix Remaining Healthcare.gov Issues
itwbennett writes "It's no secret that the healthcare.gov website has been plagued by problems since its launch 3 weeks ago. On Sunday, the Department of Health and Human Services said that it's now bringing in the big guns: 'Our team is bringing in some of the best and brightest from both inside and outside government to scrub in with the [HHS] team and help improve HealthCare.gov,' the blog post reads. 'We're also putting in place tools and processes to aggressively monitor and identify parts of HealthCare.gov where individuals are encountering errors or having difficulty using the site, so we can prioritize and fix them.' Other emergency measures being taken as part of what HHS calls a 'tech surge' include defining new test processes to prevent new problems and regularly patching bugs during off-peak hours. Still unclear is how long it will take to fix the site. As recently reported on Slashdot, that could be anywhere from 2 weeks to 2 months."
Single payer - have everyone buy into Medicare. Done.
When in doubt, throw more money at it!
Works in the private sector, works in government.... or as they say, par for the course.
That said, the process is still less time consuming than obtaining individual health insurance in the past.
so, they had second or third rate peopel on it previously?
Personally, I'm not that bothered by teething problems. Plenty of sites have experienced them. Yes, there are many ways they could have been avoided, but they weren't, and they will undoubtedl be fixed.
More interesting would be to know what penalty clauses are in the contracts? If they were absent, it's a whole lot clearer why these problems have hit. There was simply no financial incentive to design a site that could scale appropriately.
Or bring it into compliance with the GPLv2 or BSD3 licenses.
Those who can make you believe absurdities can make you commit atrocities. - Voltaire
Defund the NSA, and repurpose their data center for this. Two birds with one stone.
"National Security is the chief cause of national insecurity." - Celine's First Law
"Our team is bringing in some of the best and brightest from both inside and outside government"
Even if the website ever gets fixed, the underlying program it is supposed to support will still be a failure for most of the people in this country. Medical care will become more expensive, less comprehensive, and will bring ruinous results to millions, all in the name of helping the poor.
Part of me wants to send Obama a copy of, "The Mythical Man-Month". Another part of me wants to just sit back and watch.
"But we need that baby NOW! Bring in even MORE women!"
I'm going to have to go with Agent Zed on this:
"Gentlemen, congratulations. You're everything we've come to expect from years of government training."
How is taking over more of the economy an even better idea when the DHHS can't even take over half of medicine? Single-payer is dead in the water and immoral. There is no real way to kill the entirety of Obamacare but Congress should work to mitigate its impending harm.
Which platform did they use to implement this ?
Nullius in verba
This should never have been a federal program. This is the duty of the states, not the federal government. Let me explain. Imagine the UN decided that the people of Germany would now be required to follow a UN health plan. The entire health care system would be administered by the people in New York, at the UN headquarters. Do you think the German people would be up for that?
This is how we feel. We have 50 sovereign states that have lost their sovereignty and frankly a lot of us are pissed off about it. Does anyone here think the UN has a right to dictate healthcare laws on their members and force people to buy a product they may not even want?
I've heard an interesting angle but have yet to confirm it.
Allegedly the DHHS originally assumed most states would run their own website for such because a lot of the service comparing info is state-centric anyhow.
However, many red states refused to go along out of their usual anti-federal-government stance. This put more burden on the DHHS to handle the red-state traffic and their state-specific logic, and Congress refused to fund the extra resources needed.
If this is the case, then the GOP is creating a self-fulfilling prophecy.
Table-ized A.I.
Just how broken is it? Let's find out.
I tried creating an account early Sunday morning and failed.
I tried again Sunday evening, and it worked... on Firefox, anyway. On Chrome, logging in took me to a blank screen.
( See https://plus.google.com/u/0/113779301404424240904/posts/2mxh2wPTein )
If you try creating an account on healthcare.gov, reply here with what happened. Let's see how broken it is.
Not enough stupid? Lets do surge of stupid!
Kind of like finally deciding on treatment just before the patient dies....
Should have been done BEFORE it was supposed to be operational. Low bid with Obamas cronies pocketing the difference??
All this bodes is for inept healthcare run by careless handsitting government bureacrats who get paid no matter how many patients die.
But remember a 'community organizer' doesnt actually do anything, so of course the spendthrift in the whitehouse couldnt manage to get anything done right. Sorry Health care isnt something you can just CHANGE and HOPE that it will work.
Jail cells all round for these frauds and apparatchiks.
So... they didn't already have such a system in place? My faith has been completely restored in the competency of their developers...
This statement may be an oversimplification, but "adding manpower to a late software project makes it later". The application in this case would be, why didn't they have enough workers on the project to begin with?
"First they came for the slanderers and i said nothing."
Thirty Million out of 300+ million supposedly don't have health insurance.
So, lets write a plan that affects all 300+ million instead of one that addresses the 30 million.
Brilliant!
When Fascism comes to America, it will call itself Anti-Fascism, and tell you to give up your guns.
Maybe they can swing by all the other failed government IT projects while they're at it. Maybe they can take a shot at Virtual Case File for the FBI. Throwing money at a problem - especially a government IT problem is not going to work.
I don't understand the comment about putting in tracking information to see where people are having problems. Healthcare.gov already has at least 4 systems in place to track people's use of the website:
Google Analytics (cookies: _ga, __utam, __utmb, __utmc, __utmz, __utmv)
Chartbeat (cookies: _chartbeat2, _chartbeat_uuniq)
Pingdom (cookie: PRUM_Episodes)
Optimizely (cookies: optimizelyEndUserId, optimizelyBuckets, optimizelyCustomEvents, optimizelySegments)
If they can't figure out where the problems are with all of those running, what else do they need?
This does not sound promising. When they say they are bringing in the best of the best to fix this ASAP, best of the best better actually mean something in this case. Otherwise throwing more of what caused this mess in the first place at it will only cause more trouble.
I also have to think: due to the substantial importance, essential timeliness, and over all sensitivity of this gigantic project. Why didn't they simply bring in "the best and brightest from both inside and outside government" to begin with, possibly averting disaster in the first place?
Not that the current situation surprises me in the least. Every tech-minded individual saw this coming.
Brought to you by Carl's Junior.
It's not about helping the poor; it's about feeling good for helping the poor. Whether the poor are helped or not is irrelevant.
There are a whole lot of middle class this is already helping. Hell, it's helping me and my wife, and we have a gold-plated insurance policy that pays everything, no deducatable, and miniscule copays. In other words, I have one of those policies will be taxed to help subsidize those who need subsidies, and while I'd prefer not to pay the tax, I'd rather pay it than leave 50 million of my countrymen uninsured. If it helps us (requiring contraception be covered, requiring pre-existing conditions not only be covered, but not be a reason to deny coverage, requiring that preventative measures be covered, etc. etc.), then it will damn well be helping those with less comprehensive coverage, larger copays, and deductables.
The working poor are another group that are being helped (about time...why should the waiter serving me my drinks be any less insured than I?), but what I really find interesting are the large number of middle and lower-middle class folks that were unable to get insurance before the Affordable Care Act kicked it. Sure, it's not perfect, and the website needs fixing, but these sort of teething pains are not unusual, and the alternative (repealing the law and going back to the bad-old pre-Obamacare days) is a whole lot worse. And I say this as one who has used the American system for many years, as well as living abroad (UK, Germany, and elsewhere) and having used their excellent public health systems.
And while we are spending another $400M on fixing availability and security,
another can of worms is being opened. Hopefully, it won't take another 2 months and $400M.,.
One has to wonder why, by implication the small guns were hired in the first place?
Since adding people to a project makes it later, then removing people shd improve its schedule. WOW! reduce the project to one person and have it completed instantaneously???? So much BS, so little time.
I hope the people being added to the project - as well as those already on it! - have been decently vetted. There's a huge amount of ideology in the program, and there's gotta be some concerns re the famous 'disgruntled employee', that single worst source of project damage.
I'm sure there's tons of people salivating at the chance to jump all over this topic and say things like "classic government inefficiency at work." But the reality is that these kinds of projects happen every day in private sector companies. You only hear about them when they make the news. I've seen many companies throw out millions in sunk costs because they couldn't get an ERP system massaged enough to fit their business processes. Often, the companies realize too late that they're getting bled dry by outsourcing "partners" and getting nothing in return, then make the hard decision to just dump everything and try again.
Some of it may be leadership incompetence (analogous to CIOs getting swindled by consulting salesmen over copious rounds of golf and strippers) but HHS doesn't have hundreds of web developers on staff, and there would be a monster backlash if they actually did go out and hire them as permanent employees. IN the real world, they're forced to outsource to be "good stewards of the taxpayer's dollar" and end up getting crap. I can't believe that no one over the last 30 years has come to the realization that outsourcing always costs more, and results are not guaranteed no matter how much money gets flushed. What probably happened is that the project got awarded to the lowest bidder of the big consultancy firms, who promptly replaced all the super-geniuses they promised with new grads, and just kept collecting money.
A lot of private firms get fed up and just insource the whole thing, but I don't think the government has that option right now. Given the political climate, I'm sure every paper clip purchased is tracked by certain right-wing groups, and hiring hundreds of Federal employees certainly won't go over well. So, we'll just see the same consultancies who screwed up get rewarded to "fix" the problem. Just like in the private sector...
Single-payer seems to work just fine for other countries...
It was smart to build in the 3 month cushion, but that site is driving me nuts. First I dealt with 2 weeks of not even being able to log in (getting dropped to blank screens). Then I had registrations blow up over and over forcing me to repeat the process. Then, when I finally got my account set up, I had deal with Experian's validation blowing up, then being told to wait 24 hours for the fix, then calling back and finding out there was nothing Experian really could do and just call healthcare.gov help, then being told to just email a scanned driver's license for validation, then finding out that the online app is broken and thinks every image is over 10MB, then being told I can just mail in a photocopy or wait another week.
This IMO is an argument for doing thing's in-house. Maybe that wasn't practical or cost-effective, but most of their problems appear to be at the seams right now. And, that Solara dynamic marketplace browsing web app is TERRIBLE!
I swear to God...I swear to God! That is NOT how you treat your human!
From TFA:
Sounds like software engineering 101. Should have been that way from the beginning.
"Still unclear is how long it will take to fix the site. As recently reported on Slashdot, that could be anywhere from 2 weeks to 2 months."
How long is that in Government Years?
I think this might be the first goverment case of a large organization trying to execute a publicly facing software project and failing. For decades the goverment didn't do public facing benefit projects. If this all happened in the 90s you would have to sign up using paper forms and although it may have been slow and inconvenient by today's standards that's what the goverment had experience in doing, it probably would have worked just fine.
I think software/web centric failures like this are going to keep happening. Few organizations, especially those whose primary business isn't software, are good at implementing huge software projects. Most management doesn't know how to run software projects, budget departments dont know how to account for software projects. If the Social Security administration has a huge backlog of applications they just add more people to the workforce until they work through it. Now everything is different, it doesn't matter how many people and how much money you throw at it, it's going to talk a while to fix. Very few people in goverment, and very few members of the electorate understand how a software project is run, hence a "surge" to fix the problem. People understand that concept, they imagine tons of nerdy looking guys flowing into some building and typing furiously at a keyboard until the problems go away. Good imagery, not really accurate.
I'm actually really amused by all this, it's my job playing out on a national stage. Terrible software estimates, contractors failing to live up to contracts, unrealistic timelines, poorly understood requirements, angry management demanding all hands on deck, and unhappy users. Maybe now software management will become an academic subject and mandatory study for MBAs and such.
just a lot of balloon juice - scrub in, aggressively monitor, and the real kicker - prioritize. they don't have a clue, do they?
'We're also putting in place tools and processes to aggressively monitor and identify parts of HealthCare.gov where individuals are encountering errors or having difficulty using the site, so we can prioritize and fix them
You weren't doing this already? On a brand new massive website that you just rolled out to millions of people? To quote Gene Kranz from Apollo 13: "Tell me this isn't a government operation..."
Lambert Strether has a tremendous post-by-post analysis of what when wrong.
....if they can do Stuxnet right, they should certainly have been able to do this correctly?
CGI is a contractor for the IT side of obamacare.
CGI was the major contractor for the Canadian Firearms Registry which the costs balooned from $100 million to over $2 billion.
CGI was a major contractor for E-Health Ontario which cost the taxpayer in excess of $1 billion dollars and have nothing to show for it.
This is what you get for hiring "politically connected" firms for contracts. Taxpayer beware
..but also Brooks's Law:
"Adding manpower to a late project makes it later." ..bruce..
Bruce F. Webster (brucefwebster.com)
I hear they're 'just as intelligent as whites', they should be able to fix it...
LOL.
So it appears that Obama and the White House have become a help desk. So if anyone has any problems with Excel 2007, FireFox or Outlook then please call the White House. You'll get a ticket and they'll investigate the problems. Eventually, to save costs, we'll outsource the Executive Branch to India.
an army of ants adding spurious comments into the code base. helpful comments like /* this section queries the SQL get on every character typed */
if this is supposed to be a new economy, how come they still want my old fashioned money?
I am in a state with a local excahnge, Colorado. And it worked fine on the first day.
even under a open price list system the ER prices must be fixed / have price caps
He goes on to write
"Yes, really. As you read this morning, I was expecting a some perfunctory contrition and token acceptance of responsibility from President Bystander during his Obamacare remarks in the Rose Garden today. I was wrong. The appearance was more of a pep rally, replete with upbeat promises and applauding supporters. Aides might as well have hung a large "mission accomplished" banner over Obama's head."
"The fact that the Obamacare websites -- a core element of the law functioning -- are in total shambles and won't be fixed for many weeks or even months were all but shrugged off as an afterthought. Be sure to stick with this clip through the very end, when one of Obama's human props actually faints right behind him. There's a metaphor in there somewhere. In short, I thought I had gotten past being shocked by this president's arrogance and dishonesty. Wrong again."
Because 9 women can make a single baby in a month.
The standard procurement tactics used by the US Gov't simply does not work for Software/IT. Learn the lesson already.
"Our team is bringing in some of the best and brightest from both inside and outside government to scrub in with the [HHS] team and help improve HealthCare.gov"
Shouldn't the "best and the brightest" been on this job to start with?
Or are they admitting they hired mediocre people to make a website that will run an entire country's heathcare system?
A thousand time this. Price discovery is almost unheard of in the medical industry. If patients were told prices and actually paid for service themselves (to be later reimbursed by insurance) you would see an immediate change in behavior as people shop the marketplace and prices rationalize. These are basic Free Market principles.
Do this experiment: next time you go to the Doctor, ask them the cost as if you were going to write them a check. Seems simple, right? What is the cost of "x", where x is my medical service? In many/most cases they will not be able to tell you a number. If they do, many times it will be the net cost (after insurance, discount, etc) instead of the total cost as if you were writing a check then and there.
Some manager type is trying to solve the problem by throwing people at the job. As if it were and assembly line.
The problem is pretty damn obvious. They threw too many people at it to begin with using a government contractor with a long established history of always late, always over-budget.
This is especially why a national system is required. The fed will throw money at it until it works. What would poor states like Mississippi do if they had to build their own system?
than having an intelligent discussion of the U.S. healthcare system with a bunch of 25 year old single Libertarians who, by and large, have never faced a personal or family health crisis in their lives.
Seriously, the amount of GOP + Cato institute propaganda I see in this thread is mind boggling. WTF people?
Who are the consultants working on this site? How much did they charge the government? How much did they pay their software developers? Did the developers have benefits, or were they 1099 employees who need Obamacare? The public ought to know! This could be a great chance for reform. But I would guess it won't happen.
Ain't gon'a help at all.
I give it 3 years to be brought up to 1995 internet security standards, then 15 years to clean out the malware and pranks.
But who is waiting 15 years?
No one.
The next President will quietly kill it and the sad events will become a laughable doorstop in the White House door. :-D
Two weeks to two months to fix that much of a mess of that huge a size with brand new people brought onto the team? No hacker of even modest experience would believe such a fantasy. It will take nearly two months to bring people up to speed on the existing codebase and its requirements. At least.
If you look at the projected numbers of people that have signed up vs the numbers that have received notices that their health care plans have been cancelled you might find that more people are losing insurance than are getting obamacare.
2 week to 2 months? How about more like 2 years.
Newsflash folks, even IF they get the web site working, Obamacare as a policy is a complete disaster for healthcare (not to mention your freedom). It will become even more evident as time goes by. It could even be the entitlement that brings about the collapse of the US economy. Yes, it's that bad.
Other people have mentioned the Mythical Man Month by Fred Brooks (1975), the single most important book in software management. But to be perhaps a little more clear, when someone says "Tech Surge", this is what someone with a clue needs to scream in their face until they get it, Brooks's Law:
"Adding manpower to a late software project makes it later."
http://en.wikipedia.org/wiki/Brooks%27s_law
We know where leadership by an anti-intellectual "strongman" who scapegoats minorities and likes boisterous rallies goes
No wait, that's retarded. I wouldn't have been off my medication so long if my fucking health insurance web site was working!
I'm trying to teach myself to set people on fire with my mind... Is it hot in here?
Can we please force Coke to bring back Surge? So much talk about surges, and I just want Surge! The attempt to placate us with Vault failed - we want Surge!
This is a hacked account, for which the owner can not be held responsible.
Anyone have any under the hood info. Read somewhere it was a "10 year old language". I envision a jazillion lines of php and WE'RE ALL GOING TO DIE!!! (eventually)
Seriously, any more info besides policy opinions. Or do we wait for dailywtf?
You're so funny!
You think getting rid of government interference so that corporations can make you their bitches is a great thing.
I laugh all day thinking about Americans! You never stop being hilarious.
The prez should tell developers whoever fixes it gets a free ride in Air Force One with 3 buddies.
Table-ized A.I.
Complain all that you want but even Microsoft could have created a better solution.
Think about the load on their Windows Update Servers... 1MB to 1GB I still get a steady connection.
The actual cost of care:
It's not really that affordable if you actual got through and have seen the prices on the plans.
because throwing money into a project that is over budget, late, and not working is always the best way to get it fixed.
Astonishing meltdown of "HealthCare.gov."
And Yes! ObamaCare IS HealthCare.gov.
NSA will copy all the personal info of any American citizen who creates an account.
Why?
The Director of NSA will be the beneficiary of $10k per week in Social Security and HealthCare benefits come January 1, 2014.
President Obama will be the beneficiary of $100k per week in Social Security and HealthCare benefits come January 1, 2014.
This is the way that Obama's mind works.
HealthCare.gov, the greatest to date Government Sponsored Pozzi Scheme in history.
Well! You ass wipe fuckers voted for Obama now didn't you!
Got what you voted for!
Ha ha :-D
Are there any signs that any of the new insurance websites are being hacked?
More like this, please.
-kgj
How about this open issue: The official healthcare.gov phone number spells FUCK-YO when you dial it.
-- I was raised on the command line, bitch
How about a competent team led by a competent project manager. Say what its going to do, and then do it, with no additions or deletions once the design is settled on, before they write one line of code. It sounds like it'd be faster to start from scratch than to fix the mess.
Sounds like a scam to make as much money as possible without delivering any noticeable results.
I love American Enterprise. The leaders of the Tea Party should write a song.
The truly loyal subject will neither advise nor submit to arbitrary measures.
Yes, you are obviously right. It's nice to hear you will prioritize and fix the health care of society. Visit here