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Leak: Almost a Third of Samsung Galaxy Gear Smartwatches Are Being Returned

llebeel writes "Almost a third of Samsung's Galaxy Gear Smartwatches sold are being returned, a leaked document has revealed, which shows that over 30 percent are being returned after sale at Best Buy locations in the US. The higher than expected return rate could be due to that realisation, with customers impulse buying and then realising that the smartwatch isn't everything it's cracked up to be." I'd like to hear from more people with smart watches who are happy with them, to better understand the appeal.

32 of 365 comments (clear)

  1. Maybe by ralf1 · · Score: 5, Insightful

    One out of three people decided they looked like a dork with that awful thing on their wrist.

    --
    "Would you, could you, with a goat?" Dr Seuss
    1. Re:Maybe by CrzyP · · Score: 5, Funny

      The other 2/3 haven't yet realized it.

    2. Re:Maybe by Austrian+Anarchy · · Score: 4, Insightful

      One out of three people decided they looked like a dork with that awful thing on their wrist.

      All the makings of a future collector's item! Anybody who has one and is thinking of returning it, place it back in the original box and stow it away. A whole new generation of nostalgia geeks is being born right now who will beat a path to your door about the time you need retirement money.

      --
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    3. Re:Maybe by fuzzyfuzzyfungus · · Score: 4, Insightful

      Remember, these are leaked return figures from Best Buy: given how hellish the experience of returning a product there can be, another third may have just shoved the thing in a sock drawer and eaten the loss.

    4. Re:Maybe by gauauu · · Score: 5, Informative

      One out of three people decided they looked like a dork with that awful thing on their wrist.

      This is slashdot, and we're making fun of people for looking like dork's for wearing a gadget? *sigh* Of all the places to worry about that.

      My own experience: I've always worn a watch. I find it to be MUCH more convenient for checking the time than pulling my cellphone out, hitting the power button, then putting it back in my pocket. When the Pebble kickstarter was going on, I backed it, thinking it would be fun to have a watch that I can write software for.

      It took awhile for me to be happy with the Pebble (the out-of-the-box experience sucked, but eventually 3rd parties wrote enough cool software for it), although I'm not sure it's really worth the price. The things it does well, I'm quite happy about. The fact that it vibrates when I get a phone call or text is quite helpful -- if I'm walking in a noisy environment, I used to miss calls and texts, but now I'm aware of them. A quick glance at your wrist lets you know whether you want to take the call or not. That's handy. The battery life (between 4 and 10 days depending on how I use it) is good enough. The size is a tiny bit bigger than my previous watch, but not a problem. If I don't have my phone with me, it still functions as a normal watch. (And it alerts me when my phone goes out of range)

      There's a handy Android app that somebody wrote that lets you design and push smart watchfaces to it -- currently I have the time, date, weather, and my next calendar appointment showing on my watch. That's handy. Sure, it's nothing revolutionary, but it's convenient.

      I just don't understand all the hate on slashdot. I don't care if you think it looks dorky. I don't care if you think it's silly that it duplicates phone functionality. I'm happy because it took something I always used (my watch) and made it somewhat more useful.

      But hey, nevermind that, let's all make fun of people for being dorks. Then we can go make fun of nerds for liking computers, right?

    5. Re:Maybe by Andy+Dodd · · Score: 4, Informative

      The thing is, some of the smartwatches out there (Pebble, Sony's Smartwatches, MetaWatch) are pretty much "dumb" displays for your phone with varying degrees of autonomy - but with most "standalone" functionality trending towards "traditional watch" and not "second smart device".

      Most of these smartwatches, because they are "light" in standalone features, are also relatively small and free of bulk. Sony's Smartwatches can be used with a standard watch band, I think so can the Pebble?

      The Galaxy Gear has a freaking camera and battery in the watchband and is huge overall. It's just going too far.

      I really like the Sony Smartwatch I have (mine was given to me as a gift) and I'd buy the new Smartwatch 2 if I didn't have to remove it whenever I go to work (lots of restrictions on any form of radio transmitter for security reasons in a number of the locations I go frequently.) However the Omate TrueSmart and Galaxy Gear don't appeal to me AT ALL. The Gear is especially dysfunctional - it has tons of weight and bulk compared to other smartwatches, yet despite all of its "autonomy", it is heavily dependent on Samsung Touchwizz hacks in the phone it's communicating with and becomes useless without them. This is vastly different than Sony's products and (I believe) the Pebble, which work with ANY Android device that has Bluetooth and Play Store access.

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    6. Re:Maybe by moschner · · Score: 5, Funny

      One out of three people decided they looked like a dork with that awful thing on their wrist.

      That didn't stop people from buying calculator watches back in the day.

    7. Re:Maybe by Anonymous Coward · · Score: 4, Funny

      The question is will it be valuable like an Apple I, or just a curiosity like a PalmPilot or a CueCat? Selling an original Apple I will pay for a lot of retirement. Selling a CueCat won't.

      Nice try. I have half a dozen CueCats in storage and you are not going to trick me out of them with your clever schemes!

    8. Re:Maybe by AmiMoJo · · Score: 3, Interesting

      Equally likely is that the Best Buy staff hyped up its capabilities beyond what it could actually do, and then people realized. Years ago when I was working close to retail I saw this a lot in our equivalent shops. Their plan is to make the sale at any cost and then make returning anything a living hell.

      --
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  2. Really? Did we ever really want smart watches? by iPaul · · Score: 5, Interesting

    I sometimes thought the iWatch rumor was just a plant by Apple to get everyone else in the industry to trip over themselves trying to get the watch out before Apple.

    --
    Leave the gun, take the cannoli -- Clemenza, The Godfather
  3. Best Buy? by JamieWood · · Score: 5, Interesting

    Or maybe most of them are just treating Best Buy as "try it out before I order it from Amazon."

    1. Re:Best Buy? by pak9rabid · · Score: 3, Informative

      Doesn't Best Buy price-match their competitors (including Amazon)?

  4. A "smart watch"... by Anonymous Coward · · Score: 4, Insightful

    ...which interacts only with your smartphone, requiring you to always the smartphone with you. This whole idea is so fundamentally flawed, and almost unfathomably stupid - as stupid as buying a mini remote control for your main remote control. Why on earth would anyone bother with a "smart" watch if they can just as easily use the phone with a much better experience?

    1. Re:A "smart watch"... by Sockatume · · Score: 4, Insightful

      Notification triage. A lot of people who apparently haven't figured out the Notification settings on their phones get a beep or a buzz every time there's an email or a Facebook message or an app update or whatever the fuck, and for those people being able to see what it was and dismiss it without pulling their phone out their pocket would be convenient.

      Personally, I simply turned off notifications windows, sounds, and vibration for everything that doesn't require my immediate attention (SMS and phone calls). I look at my Notification list the next time I unlock my phone and deal with the trivial stuff then.

      --
      No kidding!!! What do you say at this point?
    2. Re:A "smart watch"... by johnlcallaway · · Score: 3, Insightful

      Because I don't have to take it out of my pocket to see why it buzzes?? Or just to check the time or weather??? Lot's of apps don't need a lot of screen real estate .. weather, calculator, phone, calendar, checking if emails are worth reading, text messages. Having an easy-to-reach display serves a real function even if it has reduced functionality. How about incorporating a small, wide angle camera that one could operate with voice commands?? It doesn't have to be the highest resolution, just enough for quick, uncomposed snaps. I take a lot of blind shots with my camera phone now so people don't know I'm taking them, you get really good at it after awhile. But I have to take it out of my pocket and set it to camera mode, which takes awhile.

      Just because someone isn't clever enough to think of any use doesn't mean there aren't any.

      I haven't worn a watch in over 10 years because I don't like something on my wrist with only one function. When I did, I bought the slimmest watch I could find. At one point, I had a nice Seiko multi-function watch that was very slim and had a stop watch and alarm in addition to being just a watch. Still have it in my nightstand. I might reconsider once these become a bit less nerdish and slimmer. I'll never have google glass because it's too big and labels someone immediately to other people, often in non-complimentary ways. Incorporate something into my existing eye glasses that disappears and I'd reconsider.

      --
      I rarely read replies, it's my opinion and if you thought about your opinion a little more, I'm OK with that.
    3. Re:A "smart watch"... by MightyYar · · Score: 4, Insightful

      Same reason people started wearing wrist watches instead of pocket watches - it is faster and more convenient to look at your wrist. Yes, the analogy lacks a bit since you still carry around the phone - but consider the use case of receiving an email:
      You are working on something, perhaps debugging a piece of equipment, mowing the lawn, maybe painting - pick an activity. Your phone buzzes with the familiar tone of an incoming email or sms. You can either: (a) look at your wrist to see if it is worth a damn or, (b) stop what you are doing, dig into your pockets for your phone, turn on the screen, maybe swipe it to unlock, and then pull down the notifications. Even if you don't have your phone buttoned up like Ft. Knox and your SMS and emails are set to show up on your lock screen, it is still less convenient than getting it on your wrist.

      Also consider that some people still wear a watch... a plain old ordinary watch. Having a more functional watch is not exactly a revolutionary way of thinking for these people.

      I'm not going to buy a smartwatch, but a particularly geeky guy (but in a cool way) at work has one of those Pebble watches and he made the above points to me when I teased him about it.

      --
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    4. Re:A "smart watch"... by MacDork · · Score: 3, Funny

      I've seen enough smartphones explode. I do not want to strap that to my wrist.

  5. Re:One day battery life. by jeremyp · · Score: 5, Funny

    Ha! My first regular watch had to be"recharged" every day. You didn't need to plug it in though, you just rotated the little knob on the side of it until the spring was tight.

    --
    All I want is a secure system where it's easy to do anything I want. Is that too much to ask ~~ Randall Munroe
  6. Re:Really? Did we ever really want smart watches? by Sockatume · · Score: 4, Interesting

    Wouldn't be the first time they used rumours to their own advantage. It's widely accepted that Apple seeded rumours of an "under-$1000" price point for the original iPad to make its actual $500 price look really, really good. I doubt it's a coincidence that HP and Microsoft's own tablet, the Slate 500, wound up costing $800 later that year. They surely hoped to undercut Apple's rumoured target price when they were doing the original design work.

    --
    No kidding!!! What do you say at this point?
  7. Re:One day battery life. by thevirtualcat · · Score: 5, Funny

    True. But I bet you never left your charger at home!

  8. Re:Really? Did we ever really want smart watches? by sl4shd0rk · · Score: 5, Interesting

    I think people want them, but Samsung tried to get the jump on Apple by pushing a half-baked product. I don't think Apple will nail it either because what people want in a smart watch is out of reach of current technology - the components are just too big. People want a smart watch which is indiscreet. It looks like a regular watch in both design, function and form factor yet magically can interface with your phone in a way which is neither cumbersome or frustrating. I think right now, people would be happy with a watch which simply vibrates when the phone in their pocket or backpack gets a text or phone call. Maybe scrolls an indiscreet caller id on the screen, or marquee of the text. Perhaps does a voice reply to a text message. That would be enough for now instead of trying to fit a phone on your wrist.

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  9. Re:Really? Did we ever really want smart watches? by swillden · · Score: 5, Insightful

    Responding to your subject line, I want a smart watch. I want one that's done right, which means the right functionality, integrated in the right way with my other personal electronics.

    I ultimately want to have Google Glass (or similar), a smart watch and a smart phone with a large screen (6" is about right). I think the three devices could work very well together.

    The phone, of course, is the brain, the connectivity, and the user interface for "heavy" work. Anything involving data entry or interacting with large amounts of data. Glass is an audio/video output device, to provide no-hands, no-interference content when I need it. Heads-up navigation, audio playback, video messages, etc. But it's not something I'd want to wear all of the time, both because I don't think the battery will stand up to constantly being on and because it's awkward in some social situations. A smartwatch is an ideal form factor for lightweight I/O. It can provide unobtrusive notifications and quick, easy access to small but important pieces of information. It can also be an input device for controlling Glass, one that's a lot more convenient than the frame-mounted touchpad (in fact, I hope a future version of Glass does away with the frame-mounted touchpad using smartwatch integration instead) and provides a lot more control than head gestures.

    Galaxy Gear isn't yet the smartwatch that I want, though.

    --
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  10. My Pebble does what I want out of a smartwatch. by marbike · · Score: 4, Insightful

    I detest ringtones in the office, so my phone is always set to silent. My Pebble allows me to see my wife calling/texting me. This alone justifies the price. The Gear is overpriced for what it offers, and requires their phone to work. My Pebble works with android and iOS. (disclaimer, I only use mine with android) I can set the watch face to whatever I like, including the very useful Beer O'Clock face that a friend made.
    I prefer to check the time with a watch. Till I got my Pebble, I usually wore one of several Invicta chronographs that I own. I don't like digging a phone out of my pocket to verify the time, especially when in meetings. A quick glance is sufficient to tell when I am going to be late getting home, without the rudeness of pulling my phone out and conspicuously checking time.

    --
    it is better to light a flame thrower than curse the darkness. -Terry Pratchett Men at Arms
  11. Galaxy Gear is great. Usage model misunderstood. by The+Real+Dr.+Video · · Score: 5, Interesting

    I have had my Gear (and Galaxy Note 3) for most of the month now. As a business user (I own an IT consulting firm) I find the Gear supremely useful. I don't agree with most of the bad reviews I have read. To dispel some myths: I can go for a few days on a battery charge. I do sleep eventually so slipping it on the charger overnight is no biggie. I am an Exchange user and I get notified of incoming e-mail (and can read a summary) and can see my appointments for the day. Actually taking a call via hands free on the watch works well too, which I was surprised by. I didn't expect that part to be of particular value but I find myself taking calls like that and wearing my Bluetooth earpiece less. This stuff alone is worth the price for me. I think people are expecting this to be some whiz-bang toy and blow sunshine up their butts. This is a productivity tool and delivers it's value in that manner.

    --
    Officially a geek since 1984
  12. Say it with me - watches are jewlery now by xtal · · Score: 3, Interesting

    Maybe they always were. Functional, but they're jewlery. I have a nice Citizen Ecodrive I'm fond of. It's functional, it's lightweight, it never needs batteries, and it looks nice. It's titanium, with a sapphire face.

    It allows me to casually check time in meetings without being rude; it looks professional; that's important for what I do, less important for others.

    Smartwatches are horrible to look at. They are gaudy and tacky. I am not sure what they say about the wearer, but I am not sure they are part of the image I would want to project. Yes, that type of thing matters to some people. Particularly, I suspect, those who still wear watches.

    What I want is a nice watch like that that maybe has a silent notification capabilty, and perhaps, can pick up some biometric data (pulse, whatever). I would find real value in that - something that my phone can't do, an an alert to get me to check my phone for something interesting or pressing.

    I can see myself getting Google Glasses before a smartwatch.

    Get off my lawn.

    --
    ..don't panic
  13. Re:Really? Did we ever really want smart watches? by foobar+bazbot · · Score: 5, Funny

    No. 20 years ago we had the Casio databank watch... A calculator, world time clock, and personal contact manager. It wasn't cool back then either, it made you a nerd.

    I had a Casio calculator watch (just a boring calculator watch, without the databank stuff) when I was a kid, and I can assure you it didn't make me a nerd. In fact, the causality is exactly opposite; being a nerd made me get a calculator watch.

  14. Pebble seems fine by T.E.D. · · Score: 4, Interesting

    My dad (65yo) has a Pebble, and is pleased as punch with it. He uses it with an iPhone, but they supposedly work with Android, which would include all the (2) devices Samsung's Gear watch works with. So perhaps that's a better alternative for folks looking for a smartwatch.

    And for those making the "look like a dork" cracks, he's a very succesfful lawyer and takes great care with his professional appearance. He did change the band out for a decortive one that looks much better in the circles he hangs out in. You can do that with a Pebble because it uses a standard watch band. The Gear?...nope.

  15. Re:One day battery life. by necro81 · · Score: 4, Interesting

    Makes me wonder if it would be possible to create a tiny electrical generator built into a smartwatch that you "wind" the same way. You might be able to extract, say, 100 milliwatts, meaning your power budget for all-day use would be tens of microwatts. A typical digital watch can get by on about 10 nW; I've used microcontrollers that do useful processing on a few 100 uW. So there might be some realm where this could be possible. I wonder what the average power of the Pebble watch is.

    You can forget about having a touchscreen, though, or a radio with any significant throughput.

  16. Re:Really? Did we ever really want smart watches? by fuzzyfuzzyfungus · · Score: 3, Interesting

    It doesn't help (for Samsung, at least) that whatever small 'smartwatch' market exists is largely being catered to by outfits who are more realistic about how much you can actually cram into something that fits on the wrist.

    I have absolutely no interest in owning either; but the 'Pebble' outfit managed to get not-totally-ridiculous battery life, along with reasonable size; by being realistic about what they could do: low power transreflective display, limited firmware (with SDK; but not one connected with any broader ecosystem).

    Samsung just goes and bolts the guts of a first/second gen-ish Android phone, minus the cell modem and wifi, to your wrist. Glowy color screen, CPU that's fast enough to gobble battery (but not fast enough to make Samsungified Android run smoothly), integrated perv cam that makes the strap impossible to swap, the thing's a bulbous mess to fit a battery large enough to last a day, and they managed to make it compatible with almost nothing(it is Android; but it's already on the edge of acceptable battery life, has anemic performance, and a small display, so it isn't meaningfully 'compatible' with the broader ecosystem, and its notification display features only work with a small number of applications). Brilliant work.

    I'm not sold on 'smartwatch' as a concept; but even if we accept the goodness of the idea as a foundational assumption, Samsung fucked it up.

  17. Re:Really? Did we ever really want smart watches? by Gothmolly · · Score: 4, Insightful

    Why not just sit down and use a laptop rather than trying to be Star Trek? You might actually get work done, and save a ton of money in the process.

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  18. Re:Really? Did we ever really want smart watches? by Gilmoure · · Score: 3, Funny

    What are you, a jock?

    --
    I drank what? -- Socrates
  19. Re:Really? Did we ever really want smart watches? by Just+Some+Guy · · Score: 3, Insightful

    Perhaps, but people said almost the exact same thing about phones when the iPhone came out. "This is huge. Who wants a phone that big? It's so much bigger than my Razr. I think right now, people would be happy with a phone which simply vibrates makes calls and doesn't try to fit a computer in your pocket." And a few years later, here we are.

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