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Amazon Gets Blow-Back Over Plan To Sell Kindles At Small Bookshops

Rambo Tribble writes "No sooner had Amazon revealed their plan to offer independent book shops the Kindle for re-sale, along with a kick-back on e-book purchases, than the fur began to fly. It appears the shops view the plan as Amazon-assisted suicide. Given the apparent terms of the deal, it looks like they may have a point. Amazon may well have done themselves more harm than good with this ploy. One storeowner wrote, 'Hmmm, let's see. We sell Kindles for essentially no profit, the new Kindle customer is in our store where they can browse and discover books, the new Kindle customer can then check the price on Amazon and order the e-book. We make a little on their e-book purchases, but then lose them as a customer completely after two years. Doesn't sound like such a great partnership to me.'"

19 of 176 comments (clear)

  1. May as well get SOME money by SigNuZX728 · · Score: 3, Insightful

    You might as well get what money you can while you can. Owning a book store does not sound like a thing that is going to last for long. Maybe if you ask nicely, you can get Amazon to put some of their delivery lockers in your store.

    1. Re:May as well get SOME money by undeadbill · · Score: 3, Interesting

      I still use bookstores, but I go there to buy high quality hardbound prints of books that I like to re-read, or older paperbacks. The small bookstores I go to have always catered to this market, so while there may be some issues with bookstores staying afloat, the ones I go to have been expanding their selection of quality bound books. I've bought several copies as gifts as well, all from the same two stores near where I live. I never considered doing that on Amazon, as I can't gauge the print quality over the internet.

      Another thing is that certain specialty book stores (like scifi/fantasy genre stores) will always have the best fiction on their shelves, vs the metric assload of poor quality stories I find as the majority of Amazon selections, with a very limited ability to refine searches based upon preferences that I can more easily communicate to a person.

      And I'm saying this as an Amazon Prime user with an extensive selection of kindle titles. Most of those are copies that I own and keep for travel purposes. What I would like to see are book publishers distributing download codes with their books, so I could get an ebook copy after I pay for a high quality printing. I really don't consider the burgeoning ebook reader market of people who are rediscovering books on marketplaces like Amazon as the same market of avid readers who like the feel of a good book in their hands- if anything, I'd wager that many Amazon users will start buying hardbounds in the future much as I am doing now.

    2. Re:May as well get SOME money by jythie · · Score: 3, Insightful

      The fate of paper books is not quite written in stone yet. eBooks have some significant advantages, but some real downsides too. I suspect long term we will just see a new equilibrium rather then a complete crushing.

    3. Re:May as well get SOME money by jythie · · Score: 3, Interesting

      While there are significant similarities between the two shifts, they are not completely parallel. For instance the actual playback mechanism for music remained unchanged even as the source shifted. You could unplug a CD deck and drop an mp3 player in and still use the rest of the stack, with primary advantages and disadvantages being linked to the rest of the equipment. With books we are talking about both a new medium AND new way of interacting with it (though there is the possibility of producing flashable 'paper' books), which puts it a little further apart.

      As for music stores, yes there are fewer, but the ones that are around seem to have found their niches and look pretty stable. Music distribution has changed, but just like radio and tape did not wipe out live performance, downloadable digital music has not wiped out physical stores.

    4. Re:May as well get SOME money by GospelHead821 · · Score: 3, Interesting

      I'm not sure about book stores, per se, but I think that printed books have a long life ahead of them. I imagine that they're analogous to vinyl records. I've already begun moving the bulk of my paperback collection to ePub but some titles are worthy of better treatment and get upgraded to a hardback. I'll pay a premium for an elegant copy of a book that I love.

      --
      Virtue finds and chooses the mean.
      Aristotle, Ethica Nichomachea
    5. Re:May as well get SOME money by Anonymous Coward · · Score: 3, Insightful

      So basically, two employees told you that they're not *allowed*to ignore the rules (unless they want to lose their jobs) in order to give you a free drink, a senior discount for people older than you or discount your book just because...and you figured the bookstore was at fault? Really?

      Here's the kind of thing decent people do in situations like those:
      -- We realize the cafe is probably just paying to use the Starbucks name/equipment so customers will stay on-site for a quick drink/snack rather than leave & possibly not come back, and that the extra dime reflects the high cost that Starbucks is likely charging them for it.
      -- We ask how old people have to be to qualify as a senior, and probably make a lame joking comment like "hey, at least now I feel younger"to indicate we're not going to be a jerk about something out of their control. We pay for the book, wish them a good day, and head on out in a pleasant mood.

      Seriously, it's 2013, not 1953. Retail employees are typically not paid a great deal, are under a lot of stress, and will lose their job for doing the kind of things you harangued them for. Stores now have set prices, so folks hoping to talk their way into a deal now go to garage sales, the flea market or farmer's market.

  2. No duh. by Anonymous Coward · · Score: 5, Interesting

    Big Warehouse Book stores kill the independent book stores. Amazon killed the Big Book stores. But the silver lining is that the death of the Big Warehouse Book stores gave new life to the independents. So now Amazon tries to kill the independents, but they are not morons.

    The independents were saved by Amazon, but that doesn't mean they are stupid enough to let Amazon kill them next.

  3. How is this worse? by JesseMcDonald · · Score: 5, Insightful

    How is this any worse for the small bookstores than their customers buying a Kindle from some other retailer, or direct from amazon.com? They'd still be browsing in the store, checking online prices, buying the e-books, and eventually ceasing to be a customer. The bookstore would simply have deprived itself of an opportunity to be the one selling the Kindles and getting a cut of e-book revenues in the meantime.

    Do these bookstores really think that refusing to sell the devices themselves will slow adoption?

    --
    "The state is that great fiction by which everyone tries to live at the expense of everyone else." - Bastiat
    1. Re:How is this worse? by PopeRatzo · · Score: 5, Interesting

      I'm kind of interested in the bookstores I know of that are not going under because of Amazon. At least here in Chicago, the independent booksellers I frequent appear to be doing very well, especially now that the Borders and B&N and other chain bookstores have all but disappeared.

      I don't see that they've changed their business model much with the rise of e-books, yet they are still busy, filled with customers, and in once case, even expanding.

      If you treat customers right, I think there's still room for booksellers to succeed. Don't compete on price - compete on service.

      --
      You are welcome on my lawn.
    2. Re:How is this worse? by JesseMcDonald · · Score: 3, Insightful

      If people would buy the Kindle at the bookstore were they to sell it then, yes, of course not selling will slow adoption.

      If people would only buy the Kindle were the bookstore to sell it, then not selling would slow adoption. But how likely is that? A much more realistic scenario is that a person might have bought the Kindle at their favorite bookstore if it was available, but if not then they'll buy it at Best Buy or Wal-Mart or amazon.com, or even the bookstore down the street that's participating in the program. Either way they get their Kindle.

      At most the bookstore might be advertising the Kindle a bit by carrying it, increasing adoption by a miniscule amount, but by this point most people know what a Kindle is and where they can get one. Keeping them out of the bookstores won't change that.

      --
      "The state is that great fiction by which everyone tries to live at the expense of everyone else." - Bastiat
    3. Re:How is this worse? by Nemyst · · Score: 4, Interesting

      This. The greatest example, I find, is with recommendations: try as they might, Amazon's recommendations are still very often inaccurate, backwards-looking (I already bought this thing, I don't want a hundred suggestions of other things exactly like it!) and very sensitive to trends. Your local bookstore, however, might have someone who knows just what you usually like and comes up with a few new books every so often when you pass by. They know you personally, they know your preferences and they actually read the stuff they sell. It's a more personal and customized experience which a blank, faceless website just cannot match.

      Yes, it does mean bookstores need to do more work to encourage and nurture a certain feel of community, actually talking with customers and engaging with them, but... That's a good thing. We need more of that and fewer standardized, giant corporation-driven stores.

    4. Re:How is this worse? by Runaway1956 · · Score: 3, Interesting

      That is one of the humorous sides of advertising online. I needed a part for my motorcycle. The original lasted for more than thirty years, but rubber compounds do age - so I made a purchase. For three weeks now, every place that advertising isn't blocked entirely, Google manages to slip an advert for the same or similar parts for motorcycles. DUHHH - the part I bought will probably last longer than I will now! I won't be needing another, unless I buy another 30 year old bike to add to my stable!

      --
      "Windows is like the faint smell of piss in a subway: it's there, and there's nothing you can do about it." - Charlie Br
  4. I've seen this movie... by Anonymous Coward · · Score: 5, Funny

    Meg Ryan falls in love with Jeff Bezos at the end.

  5. And it isn't like they have to do it by Sycraft-fu · · Score: 3, Insightful

    Amazon is offering an option. Don't like it? Don't play. However Amazon isn't going away, they aren't going to stop selling eBooks (or physical books). So plan accordingly. If you think not partnering with them is best do that, if you think it is best, do that. But don't assume you can cry and they'll go away. You WILL have to deal with their competition.

    1. Re:And it isn't like they have to do it by Anonymous Coward · · Score: 4, Informative

      You WILL have to deal with their competition.

      Not, apparently, in France: http://news.slashdot.org/story/13/10/27/1219244/france-moves-to-protect-independent-booksellers-from-amazon

  6. Amazon Bookstore by alexander_686 · · Score: 4, Interesting

    The independent books that I know have a small edges going for them.

    There is new market for “shopping / entertainment“. You go to the store to be entertained and you pay via a purchase. Kind of like renting office space at the coffee shop for the price of a cup of coffee. Most of these shops tend to be narrowly focused, have a deep catalog of hard to fine / out of print stuff (which is sold via Amazon), have lots of events (singings, clubs, etc.) and sell a lot of stuff other than books.

    Oddly the one that I am thinking about was the Amazon Bookstore specializing in woman and lesbian literature. There was a bit of a tussle between them and Amazon.com over the name and the more or less won that fight.

  7. Re:Soon, no more bookstores. by Rinikusu · · Score: 4, Interesting

    The big coffee-table picture books will still be around (looking at some of the beautiful photography in those books is lost on an 8.9" kindle screen). I also think technical books will remain viable in print (I've got a handful of dev-related books on my kindle, and I've invariably bought the printed versions where available). I also still insist on buy DVD/BluRays, mainly because I don't like the Netflix availability (although I do use it), but also seem to be in the mood to watch movies when my internet connection goes down.

    The market is dwindling, I grant you, but there are niches where I think physical books will remain relevant. Maybe we'll see bookstores dwindle in size to become like a magazine stand or similar.

    --
    If you were me, you'd be good lookin'. - six string samurai
  8. Re:Soon, no more bookstores. by Algae_94 · · Score: 3, Interesting

    And I think that will happen when 4k TV takes off. I don’t hear anybody talking about shipping physical media for that format.

    No way will this work. Bandwidth caps as they are today will prevent people from downloading 4k video. Here's a reference to a 4k documentary that is 160GB. Does that sound like something that's going to fly with the ISPs we currently have?

  9. Re:Who browses at a bookstore and then buys via Am by AthanasiusKircher · · Score: 5, Insightful

    But what does browsing for the book on the shelves get you over searching Amazon.com?

    Well, um... you, uh, get the see the book???

    Seriously. I buy almost all non-fiction books, and 2-3 minutes leafing through the book, looking up a few things in the index, and reading a couple specific passages on topics I'm looking for will immediately tell me: (1) does the book contain the information I need and care about? (2) does the author have a freakin' clue what he/she is talking about? (3) are these things valuable enough to justify the cost?

    I can spend time skimming dozens of reviews on Amazon and still have no clue about the answers to those questions. Sure, for some books on Amazon I can get a limited preview or limited search capability, but that's generally not enough to really let me check what I need to.

    I own a couple thousand physical books. I can only think of ONE physical book that I purchased in an actual store that I regret buying, and I was in a hurry and just picked up some Barnes & Noble special for $1.99 or something. On the other hand, I must have at least 20 or more books I purchased online that turned out to be much less useful than I imagined. I just can't tell adequately from online descriptions. And returning them is often too much of a pain to bother.

    On a related note, there's also the seredipitous encounter with interesting books on a physical shelf. While Amazon may be good at telling me what other people tend to buy who buy the books I'm already searching for, it's very unlikely to tell me about the really cool books out there that people like me may not always know about. Library shelves, on the other hand, are great for containing those hidden treasures, sitting there right next to a book I know on a similar topic. Actual physical bookstores can be good about that as well, though only if they have the kind of specialized non-fiction I like to browse for (and very few do anymore).

    I'm very likely to walk out of a physical bookstore with some book I found and thought to be really interesting, and I almost never regret those purchases. Online, I only tend to buy books I already have heard about and which already are supposed to be "good," because I often can't adequately evaluate them otherwise.

    Used bookstores are even more critical, because they carry all sorts of out-of-print stuff that's even more difficult to sort through on Amazon (if it's there at all).

    You still get the same 'about the author' and plot taglines on the back...

    I don't give a crap about the author bio or what some random other people say about how this is the "coolest book ever." I suppose if that's the way you evaluate the books you want to buy, I guess there's no benefit to a physical bookstore. I, personally, prefer to actually examine the merchandise... like the people you mention who might actually like to look at the TV or listen to the stereo before purchasing.